SEOCONTENT-START

Product Safety Recall
N192261050 Unexpected Pull To One Side

Release Date:   October 2019 Revision:    00

Make	Model	Model Year		RPO	Description
		From	To
Chevrolet	Silverado 1500	2014	2018	L83 GU4	5.3L Engine 3.08 Rear Axle
GMC	Sierra 1500
Chevrolet	Suburban	2015	2020
Chevrolet	Tahoe
GMC	Yukon

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle.  If a wheel-speed sensor fails in these vehicles, a software error in the vehicle’s electronicbrake control module (EBCM) can cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii)  the vehicle is driven between the speeds of 41 and 60 MPH.  If the driveline-protection system activates, the driver will experience unintended braking on the wheel on the opposite side of the failed sensor. (Same axle.)

Correction

Dealers will reprogram the electronic brake control module (EBCM).

Parts

No parts are required for this repair.

Warranty Information

*     To avoid warranty transaction rejections, carefully read and follow the instructions below:

• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the

“SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject.  It is best practice to enter the FINAL code provided by SPS.

Warranty Claim Code Information Retrieval

If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows:

1. Open TIS on the computer used to program the vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events.  If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.

Service Procedure

Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur.

Note: Carefully read and follow the instructions below.

• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to gmdesolutions.com for further information.   If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.

5164840

Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.

1. Reprogram the Electronic Brake Control Module. Refer to K17 Electronic Brake Control Module: Programming and Setup in SI.

5418111

Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 for the location of the WCC on the SPS screen.

2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
3. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Courtesy Transportation – For USA & Canada

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle.

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.

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Product Safety Recall
N192261050 Unexpected Pull To One Side
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
December 2019
Revision:
02
Revision Description:
This bulletin has been revised to indicate that software is now available for the 2017 Model Year vehicles and to include the WCAP Program for model year 2017 vehicles. Please discard all previous copies of bulletin N192261050.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
This is a phased launch.
Software is now available for all involved vehicles. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500
2014
2018
L83
GU4
5.3L Engine
3.08 Rear Axle
GMC
Sierra 1500
Chevrolet
Suburban
2015
2020
Chevrolet
Tahoe
GMC
Yukon
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle. If a wheel-speed sensor fails in these vehicles, a software error in the vehicle’s electronic brake control module (EBCM) can cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the driveline-protection system activates, the driver will experience unintended braking on the wheel on the opposite side of the failed sensor. (Same axle.)
Correction
Dealers will reprogram the electronic brake control module (EBCM).
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104701*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9104702*
Electronic brake control module (EBCM) Reprogramming with SPS
0.3
9104780
Working Capital Assistance Program Reimbursement (MODEL YEARS 2014-2016, 2018-2020)
N/A
**
9104904
Working Capital Assistance Program Reimbursement (MODEL YEAR 2017 only)
* To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 2 of 7
“SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800040, provided in the dealer message sent on November 08, 2019, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale.
FOR MODEL YEARS 2014-2016, 2018-2020: This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order October 24, 2019 to the date the inspection or repair closed the recall bulletin. (not to exceed 25 days).
For MODEL YEAR 2017: This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order October 24, 2019 to the date the inspection or repair closed the recall bulletin (not to exceed 50 days).
Canada Dealers Only – For Canada, please continue to follow the process outlined in the Used Virtual Coupon Program Dealer message published on November 08, 2019. (see GCCA-5-1531).
Vehicle
Working Capital Assistance Reimbursement Amount – USA Only
2014 Chevrolet Silverado 1500
$10.88
2015 Chevrolet Silverado 1500
$12.04
2016 Chevrolet Silverado 1500
$13.25
2017 Chevrolet Silverado 1500
$14.25
2018 Chevrolet Silverado 1500
$15.88
2014 GMC Sierra 1500
$10.75
2015 GMC Sierra 1500
$12.08
2016 GMC Sierra 1500
$13.96
2017 GMC Sierra 1500
$14.79
2018 GMC Sierra 1500
$16.08
2015 Chevrolet Suburban
$13.96
2016 Chevrolet Suburban
$22.29
2017 Chevrolet Suburban
$23.04
2018 Chevrolet Suburban
$24.50
2015 Chevrolet Tahoe
$13.96
2016 Chevrolet Tahoe
$16.46
2017 Chevrolet Tahoe
$17.46
2018 Chevrolet Tahoe
$17.92
2015 GMC Yukon
$14.50
2016 GMC Yukon
$17.00
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 3 of 7
2017 GMC Yukon
$19.38
2018 GMC Yukon
$21.88
Service Procedure
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur.
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5164840
Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the Electronic Brake Control Module. Refer to K17 Electronic Brake Control Module: Programming and Setup in SI.
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 4 of 7
5418111
Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 for the location of the WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
3. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 5 of 7
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 6 of 7
IMPORTANT SAFETY RECALL
November 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192261050.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
If a wheel-speed sensor fails in your vehicle, a software error could cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the driveline-protection system activates, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash. If a wheel-speed sensor has failed in your vehicle, your vehicle’s Electronic Stability Control (ESC) and Anti-Lock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message.
What will we do?
Your GM dealer will reprogram the electronic brake control module (EBCM). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 25 minutes.
What should you do?
The software to fix your vehicle is available. You should contact your GM dealer to arrange a service appointment as soon as possible. You can also check the status of this recall at: https://my.gm.com/recalls.
Until your vehicle has been serviced, you can avoid the risk of unwanted braking activation by driving in two-wheel drive mode
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Product Safety Recall
N192261050 Unexpected Pull To One Side
Page 7 of 7
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V761.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192261050

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GM CUSTOMER CARE AND AFTERSALES
DCS5214
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 08, 2019
Subject: Safety Recall N192261050
Unexpected Pull To One Side
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC Yukon
To: All General Motors Dealers
On October 24, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1646 regarding safety recall N192261050.
The required repair to complete this recall is not yet available for model years 2014-2018. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform US dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192261050. (Canadian dealers should follow Used Vehicle Coupon Program instructions sent out in Global Connect message # GCCA-5-1531).
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192261050, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800040
Working Capital Assistance for Safety Recall N192261050
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued to the dealer’s “open account” similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

**************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5205
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 31, 2019
Subject: N192261050 Safety Recall
Unexpected Pull To One Side
Population Expansion
Models: 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC Yukon
Equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive.
To: All General Motors Dealers
On October 24, 2019, General Motors released Safety Recall N192261050 under GCUS-3-1646. Software was available for model year 2019-2020 Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon vehicles. Software should be available for the balance of the vehicle population in the very near future. The total number of U.S. vehicles involved for this field action has expanded by an additional 444 vehicles.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated today, October 31, 2019. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5201
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 24, 2019
Subject: Stop Delivery Order for Upcoming Safety Recall N192261050
Models: 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC Yukon
Equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive.
To: All General Motors Dealers
STOP DELIVERY ORDER
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2014-2018 model year Chevrolet Silverado and GMC Sierra vehicles, and 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon vehicles.
Effective immediately, stop the delivery of certain 2014-2018 model year Chevrolet Silverado and GMC Sierra vehicles, and 2015-2018 Chevrolet Suburban, Tahoe, and GMC Yukon vehicles in new or used vehicle inventory. The GM recall number is N192261050.
This is a phased launch.
Software is now available for model year 2019-2020 Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon vehicles. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
We anticipate software availability for 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles, and 2015 – 2018 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon vehicles in the very near future and will revise the bulletin when software is ready.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect or noncompliance is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle. If a wheel-speed sensor fails in these vehicles, a software error in the vehicle’s electronic-brake control module (EBCM) can cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH. If the
driveline-protection system activates, the driver will experience unintended braking on the wheel on the opposite side of the failed sensor.
To correct this condition, dealers will reprogram the electronic brake control module (EBCM).
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on October 24, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
When software becomes available for the remaining vehicles, the recall bulletin will be revised and dealers will be notified to begin repairing the remaining vehicles.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 24, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until Friday, October 25, 2019.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5227
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 20, 2019
Subject: N192261050-01 – Product Safety Recall
Unexpected Pull To One Side
Revised to include the WCAP Program and the Canadian UVCP program for used cars. The customer letter has been added. Software has been made available for model years 2014-2016, and 2018.
Models: 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC Yukon
Equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive.
To: All General Motors Dealers
This bulletin has been revised to include the WCAP Program and the Canadian UVCP program for used cars. The customer letter has been added. Software has been made available for model years 2014-2016, and 2018. Please discard all previous copies of bulletin N192261050.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5255
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 11, 2019
Subject: N192261050-02 – Product Safety Recall
Unexpected Pull To One Side
Revised to indicate that software is now available for the 2017 Model Year vehicles and to include the WCAP Program for model year 2017 vehicles.
Models: 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC Yukon
Equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive.
To: All General Motors Dealers
This bulletin has been revised to indicate that software is now available for the 2017 Model Year vehicles and to include the WCAP Program for model year 2017 vehicles. Please discard all previous copies of bulletin N192261050.
Software is now available for all vehicles in this field action.
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