N232432520 Improper Air Bag Deployment – 2011-2012 Chevrolet Silverado 1500, Suburban, & Tahoe

SEOCONTENT-START

Safety Recall
N232432520 Improper Air Bag Deployment
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
February 2024
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Dealer Notification Instructions. Because this equipment recall involves equipment/parts also sold over-the-counter, dealers must search their sales records for over-the-counter sales and provide the recall notice to the purchaser. For recalled equipment sold as a dealer-installed option at the time of vehicle purchase; these VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system and GM will contact these customers.
Please search your part-sales records for over-the-counter sales of the recalled equipment (PN 20928235, sold between 02/25/2022 and 03/24/2022) and send the owner of record the recall notice attached to this bulletin by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity, obtain the owner’s name and address, and send the owner a copy of the letter.
For US dealers only: For dealers with involved vehicles that can be identified by VIN, a listing with the involved vehicles containing the complete VIN, customer name, and address information has been prepared and will be provided to US dealers through GM GlobalConnect Maxis Field Action Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500
2011
2012
Chevrolet
Suburban
2011
2012
Chevrolet
Tahoe
2011
2012
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain front-driver airbag modules produced for use as service replacements for 2011 – 2012 model year Chevrolet Silverado 1500, Suburban, and Tahoe vehicles. These front-driver airbag modules, which may have been installed as service/replacement parts and not original equipment, may contain an inflator that was built with a supplier-manufacturing defect that may prevent the proper deployment of the second-stage of the airbag in certain high-speed crashes. If the vehicle is involved in a high-speed crash that triggers the second-stage deployment of the driver frontal airbag, the inflator may not fill the airbag as completely and as quickly as designed, which could lead to an increased risk of injury to the driver.
Correction
Dealers will inspect the driver air bag module and replace if necessary.
Parts
Quantity
Part Name
Part No.
1
AIRBAG ASEM-STRG WHL
20928235
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non returnable. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Safety Recall
N232432520 Improper Air Bag Deployment
Page 2 of 7
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107219
Inspect Only – No Further Action Required
0.3
ZFAT
N/A
9107214
Replace Driver Airbag Module (Includes Packaging and Return to Supplier)
0.5
ZFAT
N/A IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag and removed steering wheel airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen shown. Enter the serial number of the removed airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107220*
Inspect Only – No Further Action Required
0.3
ZREG
N/A
9107221*
Replace Driver Airbag Module (Includes Packaging and Return to Supplier)
0.5
ZREG
N/A IMPORTANT: ** (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag and removed steering wheel airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen shown. Enter the serial number of the removed airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
Note: Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
Part Serial Number Recording (Warranty Claim Method)
REQUIRED: Part Serial Number Recording (Warranty Claim Method) for all EXPORT markets (For vehicles that are listed in IVH) and for ALL Markets for vehicles that are NOT listed in IVH. Important: (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag serial number must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field per the screen shown.
Safety Recall
N232432520 Improper Air Bag Deployment
Page 3 of 7
6087079
5844317 Important: Failure to submit this serial number by RPT may cause the claim to reject.
CSMT for US, Canada, and Mexico ONLY
REQUIRED: Part Serial Number Recording (CSMT RPT Method) for US, Canada, and Mexico ONLY (For vehicles that are listed in IVH)
The steering wheel airbag requires the serial number be recorded. A new process called Replacement Part Traceability (RPT) is being used with this Safety Recall.
Replacement Part Traceability (RPT) is a new dealer process to document and track critical part serial numbers via the Certified Service Mobile Toolbox (CSMT) application. A field action, service bulletin, or other communication will be issued any time there is a request for technicians to complete an RPT submission. Only critical parts will require an RPT, not every part replacement.
Submitting an RPT request is done using the RPT tool within the CSMT app. Technicians simply scan the VIN of the vehicle and the traceability barcode (barcode or QR code) of the new part being installed on the vehicle. Once scanned, the information is submitted through the CSMT app and stored in a GM database. That’s the end of the process.
The free CSMT app, which also includes the Field Product Reporting and Pre-Repair Authorization tools, is available on the Google Play Store (Android devices) and the App Store (Apple devices).
By scanning critical part numbers using the Replacement Part Traceability function, GM will be able to reference replaced parts in the future. The exact parts that are on a vehicle will be known, even after a service part replacement.
The RPT process also simplifies the repair and claim submission processes. It eliminates the need of having technicians write down the 16-character serial number on the job card and for warranty administrators to input the serial number into GWM or DMS.
Safety Recall
N232432520 Improper Air Bag Deployment
Page 4 of 7
Refer to TSB 22-NA-070 for specific information on downloading the App to your mobile phone, how to use/submit the new part serial number/QR code information and other related Q and A.
Important: Be sure your version of the Certified Service Mobile Toolbox (CSMT) app for Replacement Part Traceability (RPT) is fully updated before proceeding. If you do not have your device programmed to automatically update apps, you must download the latest version. All users must perform this update to be able to continue to use the tools provided in the application.
HOW TO CHECK THE VERSION OF YOUR OPERATING SYSTEM
• Apple: Settings/General/About/Software Version
• Android: Settings/About Phone/Software Information/Android Version 6087079
If the App is already loaded to your phone, simply:
1. Scan the VIN (door pillar QR code or windshield VIN barcode) and
2. Scan the new part barcode and
3. Check the information and if correct then, Submit. Important: Failure to submit this serial number by RPT may cause the claim to reject.
Note: Do not discard or destroy the box containing the new steering wheel airbag assembly, it will be used to return the vehicle airbag. DO NOT DEPLOY ANY AIRBAG.
Service Procedure
1. Remove the Airbag Steering Wheel Module. Refer to Airbag Steering Wheel Module Replacement in SI.
Safety Recall
N232432520 Improper Air Bag Deployment
Page 5 of 7
6087079
2. Locate the lot number on the back of the airbag inflator
6148316
o If the lot number begins with HISG334, HITG334, OR HIUG333, proceed to step three.
o If the lot number does not begin with HISG334, HITG334, OR HIUG333, no further action is required. Record the serial number of the steering wheel airbag. Reinstall the steering wheel airbag assembly. Refer to Steering Wheel Airbag Replacement in SI.
Safety Recall
N232432520 Improper Air Bag Deployment
Page 6 of 7
6087079
3. Record the serial number of the removed Steering Wheel Airbag.
4. Record the serial number of the new service steering wheel airbag.
5. Install the NEW Airbag Steering Wheel Module. Refer to Airbag Steering Wheel Module Replacement in SI. DO NOT DEPLOY THE OLD AIRBAG.
Note: The removed steering wheel airbag module MUST be defaced on the airbag cover (customer facing side) with a paint pen or permanent marker to prevent it from being reused.
6. Return the removed Airbag Steering Wheel Module. Refer to Return Used Airbag Instructions below.
Return Used Airbag Instructions
Important: DO NOT DEPLOY THE AIRBAG. AIRBAGS MODULES MUST BE RETURNED TO AUTOLIV. CONTACT AUTOLIV TO RECEIVE FURTHER INSTRUCTIONS.
Note: Undeployed airbags are regulated as dangerous goods and all service agents must follow all applicable International, Federal, State, Provincial, and/or Local laws when preparing dangerous goods shipments including but not limited to classification, packaging, marking, labeling, and shipping dangerous goods.
Important: DO NOT include any other parts or hardware in the box other than the un-deployed airbag module and job card copy. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed.
Note: Be sure to comply with all hazardous part shipping requirements described in the bulletin. Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material.
1. Check the box that the new airbag module was shipped in for damage and confirm that it still contains the required shipping inserts.
• If the box IS in acceptable condition, place the used airbag module in the “cradle” of the box insert. Include in the box: The job card number, repair date, repair mileage and full 17-character VIN, and the serial numbers of the airbag modules.
• In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources.
Note: DO NOT cover the class 9 marking on the box. Send the Removed Airbag to: Autoliv 1330 West 3300 South Ogden UT 84401 ATTN: Jason Hedquist PH: (801) 625-7602 Email: [email protected]
Safety Recall
N232432520 Improper Air Bag Deployment
Page 7 of 7
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
USA & Canada – For dealer-installed accessory sales, General Motors will notify customers of this recall on their vehicle. For dealer over-the-counter sales, GM dealers will notify customers based on dealer sales-record data.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

**************************************************************************************************************

Reference Number: GCUS-3-3139
N232432520 – Safety Recall – Improper Air Bag Deployment
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6787
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 8, 2024
Subject: N232432520 – Safety Recall
Improper Air Bag Deployment
Models: 2011 – 2012 Chevrolet Silverado 1500
2011 – 2012 Chevrolet Suburban
2011 – 2012 Chevrolet Tahoe
To: All General Motors Dealers
General Motors is releasing Safety Recall N232432520 today. The total number of U.S. vehicles involved
is approximately 6. Please see the attached bulletin for details.
Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers
may have regarding this Safety Recall. Please use this information as an aid to confidently answer
customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated
February 8, 2024. Please verify a VIN’s involvement by checking in IVH. IVH is the best source for
individual VIN inquiries. A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-009
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 08, 2024 NHTSA Recall No. : 24E-009 Manufacturer Recall No. : N232432520 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 6
Estimated percentage with defect : 1 %
Equipment Information : Brand / Trade 1 :
Model : Autoliv
Driver Front Airbag Part No. : 20928235 Size : NR Function : NR
Descriptive Information : This recall includes certain front-driver airbag modules produced for use as service replacements in 2011 – 2012 model year Chevrolet Silverado 1500, Suburban, and Tahoe vehicles. Modules containing inflators from the suspect manufacturing lot were identified using part traceability data. Warranty data and vehicle service records were used to identify six VINs that may have received a module containing an inflator from the suspect manufacturing lot.
Front-driver airbag modules not containing inflators from the suspect manufacturing lot are not part of this recall. Production Dates : FEB 19, 2022 – FEB 19, 2022
Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain front-driver airbag modules produced for use as service replacements for 2011 – 2012 model year Chevrolet Silverado 1500, Suburban, and Tahoe vehicles. These front-driver airbag modules, which may have been installed as service/replacement parts and not original equipment, may contain an inflator that was built with a supplier-manufacturing defect that may prevent the proper deployment of the second-stage of the airbag in certain
high-speed crashes. Part 573 Safety Recall Report 24E-009 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle is involved in a high-speed crash that triggers the second-stage deployment of the driver frontal airbag, the inflator may not fill the airbag as completely and as quickly as designed, which could lead to an increased risk of injury to the driver.
Description of the Cause : GM is continuing its investigation into the cause of this condition. Identification of Any Warning NR
that can Occur : Involved Components : Component Name : MODULE ASM-INFL RST STRG WHL
Component Description : Driver Airbag Module Assembly Component Part Number : 20928235 Supplier Identification : Component Manufacturer
Name : ARC Automotive Inc. Address : 1729 Midpark Rd D.
Knoxville Tennessee 37921
Country : United States Chronology :
GM opened a product investigation on December 1, 2023, following notification of a driver airbag inflator that failed to properly deploy the second-stage of the airbag during high output laboratory testing. This inflator was originally manufactured for use in driver airbag modules intended for service use on installation in GM’s GMT900 platform vehicles. On January 2, 2024, GM was notified that two additional inflators from the same manufacturing lot exhibited similar anomalies during continued testing. GM’s investigation identified five inflators that may have been installed as a service part in six vehicles. On February 1, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct an equipment safety recall of front-driver airbag modules containing an inflator from the suspect manufacturing lot. GM is The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-009
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
not aware of any field incidents associated with this defect.
Description of Remedy :
Description of Remedy Program : Dealers will inspect the driver air bag module and replace if necessary.
Pursuant to 577.11, General Motors does not plan to provide notice about reimbursement to owners because owners would not have been aware of the issue prior to this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component does not contain an inflator that was manufactured in the suspect inflator lot.
NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified on February 8, 2024. Owner notification is
estimated to begin on March 25, 2024.
Planned Dealer Notification Date : FEB 08, 2024 – FEB 08, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 25, 2024 Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END