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Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded

Release Date:   October 2019  Revision:    00

Make	Model	Model Year		RPO	Description
		From	To
Buick	Regal	2019	2020

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 and 2020 model year Buick Regal vehicles.  The driver or passenger front seat frames may have a lower crossbar that was not welded properly.  Insufficient welds on the front seat structure may degrade management of occupant loads in certain crashes, which may increase the risk of injury in a crash for occupants seated in the affected front seat.

Correction

Dealers will inspect both crossbar welds on both driver and passenger front seats.  If either side of the crossbar is improperly welded, dealers will replace the seat.

Parts

It is estimated that fewer than 1% of the involved vehicles will fail the inspection and require part replacement.  For those vehicles that do not pass the inspection, the bulletin will be updated when the remedy and required parts become available, at which time those vehicles can be repaired.

Warranty Information

*Only use for vehicles that pass inspection. Hold failed inspection warranty claims until bulletin is updated with the remedy and the revised service parts are available.

Service Procedure

Note: Due to a running change, some seat frames may be painted black while others will be unpainted. This is a normal condition.

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1. Fully recline the front driver side seat. Locate the two inspection areas.

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2. Using a trim stick, move the seat cover toward the center of the seat exposing the area where the lower seat cross bar (1) connects to the seat frame (2).

5429383

TIP: If the outboard edge of the seat cross bar is visible as shown, the seat is correctly assembled.

5429385

• If the lower seat cross bar (1) is on the outside of the seat frame (2) and the weld (3) is connecting the two components, no further action is required.

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• If the lower seat cross bar (1) is on the inside of the seat frame (2) and the weld is (3) is on the surface of the seat frame, the seat frame will require replacement. Service parts are currently NOT available. This bulletin will be updated once service parts are available.

3. Repeat the inspection on the inboard and outboard locations on the passenger side front seat.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Courtesy Transportation – For USA & Canada

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle.

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.

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Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 6
Release Date: March 2020 Revision: 02
Revision Description: This bulletin is being revised to add Floor Plan Reimbursement. Please discard all
previous copies of bulletin N192278300.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
Dealers were notified of this safety recall and the pass or fail functional inspection procedure on October
24, 2019. This bulletin contains an inspection procedure for both dealer inventory and customer vehicles.
Vehicles that pass this inspection procedure can be delivered and closed using the “Inspect Only – No
Further Action Required” labor code 9104649. For those vehicles that do not pass functional inspection,
once the service procedure contained in this revised bulletin has been performed on the vehicle, it can
be released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Buick Regal 2019 2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019
and 2020 model year Buick Regal vehicles. The driver or passenger front seat frames may have a lower
crossbar that was not welded properly. Insufficient welds on the front seat structure may degrade
management of occupant loads in certain crashes, which may increase the risk of injury in a crash for
occupants seated in the affected front seat.
Correction Dealers will inspect both crossbar welds on both driver and passenger front seats. If either side of the
crossbar is improperly welded, dealers will replace the seat back frame.
Parts
Quantity Part Name Part No.
1 FRAME ASM-F/SEAT BK 13513165
1 FRAME ASM-F/SEAT BK 13513166
1 FRAME ASM-F/SEAT BK 13513167
1 FRAME ASM-F/SEAT BK 13513168
1 FRAME ASM-F/SEAT BK 13508822
Note: Use the VIN and GM Electronic Parts Catalog (EPC) to determine which seat back frame to order.
It is estimated that fewer than 1% of the involved vehicles will fail the inspection and require part replacement. Due to
the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are
encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9104649* Inspect Only – No Further Action Required 0.2 ZFAT N/A
9104779 Replace One Front Seat Back Frame (Includes Inspection)
ADD: Replace Both Seat Back Frames
1.6
1.3
ZFAT N/A
9105020 Floor Plan Reimbursement N/A ZFAT **
*Only use for vehicles that pass inspection.
Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Page 2 of 6
Floor Plan Reimbursement – NEW INVENTORY ONLY
**USA Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net
Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table
below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This
reimbursement is limited to the number of days from the date of the stop delivery message (October 24, 2019) to the
date the repair is completed, and the vehicle is ready for sale (not to exceed 108 days):
Vehicle Floor Plan Reimbursement Amount – USA Only
2019 Buick Regal $6.42
2020 Buick Regal $5.94
Service Procedure
Note: Due to a running change, some seat frames may be painted black while others will be unpainted. This is a normal
condition.
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1. Fully recline the front driver side seat. Locate the two inspection areas.
5429381
2. Using a trim stick, move the seat cover toward the center of the seat exposing the area where the lower seat cross
bar (1) connects to the seat frame (2).
Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Page 3 of 6
5429383
TIP: If the outboard edge of the seat cross bar is visible as shown, the seat is correctly assembled.
5429385
• If the lower seat cross bar (1) is on the outside of the seat frame (2) and the weld (3) is connecting the two
components, no further action is required.
Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Page 4 of 6
5429386
• If the lower seat cross bar (1) is on the inside of the seat frame (2) and the weld is (3) is on the surface of the seat frame, the seat frame will require replacement. Refer to Front Seat Back Frame Replacement in SI.
3. Repeat the inspection on the inboard and outboard locations on the passenger side front seat.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Page 5 of 6
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192278300 Front Seat Crossmember Improperly Welded
Page 6 of 6
IMPORTANT SAFETY RECALL
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 – 2020 model year Buick Regal vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192278300.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The driver or passenger front seat frames may have a lower crossbar that was not welded properly. Insufficient welds on the front seat structure may degrade management of occupant loads in certain crashes, which may increase the risk of injury in a crash for occupants seated in the affected front seat.
What will we do?
Your GM dealer will inspect both crossbar welds on both driver and passenger front seats. If either side of the crossbar is improperly welded, dealers will replace the seat back frame. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately two hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V762.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192278300

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5318
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 6, 2020
Subject: N192278300 – Safety Recall
Front Seat Crossmember Improperly Welded
Revised Part Information and Service Procedure
Models: 2019 – 2020 Buick Regal
To: All General Motors Dealers
This bulletin is being revised with an updated part information table, service procedure and to add the customer letter. Please discard all previous copies of bulletin N192278300.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5200
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 24, 2019
Subject: N192278300 – Upcoming Safety Recall with Inspection
Front Seat Crossmember Improperly Welded
Models: 2019 – 2020 Buick Regal
To: All General Motors Dealers
General Motors is releasing Upcoming Safety Recall N192278300 today with an interim inspection. The total number of U.S. vehicles involved is approximately 341. Please see the attached bulletin for details.
The parts needed to complete the required repair are not yet available. However, the attached bulletin provides a functional inspection procedure that, if correctly performed, will allow dealers to identify those vehicles that do not require replacement of the driver and/or front passenger seat frame. Involved vehicles that “pass” the inspection will require no further action and are immediately released from this field action.
Involved vehicles that “fail” the inspection that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use until further instructions are received. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated to allow for the immediate submission of a warranty transaction for the inspection. Note that labor operation 9104649 should only be submitted if the vehicle passes the inspection. If the vehicle fails the inspection, this labor operation should not be submitted, and dealers should hold the warranty transaction. When parts become available, the bulletin will be revised to include part information, repair procedure and an additional labor operation. Upon completion of the repair, dealers should submit the new labor operation, which will include the 0.2 labor hours for the inspection.
The inspection procedure can also be performed on involved customer vehicles. If a customer’s vehicle passes the inspection, no further action is required. Submit labor operation 9104649 to “close” the recall. If a customer’s
vehicle fails the inspection, do not submit labor operation 9104649, and hold the warranty transaction until revised service parts and the repair procedure are available.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be updated and dealers can begin repairing vehicles that did not pass the initial inspection.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 24, 2019. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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