N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt – 2024 Chevrolet Silverado EV

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Safety Recall
N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 2
Release Date:
February 2024
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
The repairs outlined in this bulletin must only be completed at an authorized EV dealer and repairs must be performed by a technician who has successfully completed the applicable technical training required to perform this repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado EV
2024
2024
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Silverado EV vehicles. An incorrect seat belt bezel installed at the second-row center seating position may damage or tear the seat belt in certain crash conditions. If the second-row center seat belt tears during a crash, an occupant in that seating position may not be properly restrained, increasing the risk of injury.
Correction
Dealers will replace the second-row center seat belt bezel with the correct bezel.
Parts
Quantity
Part Name
Part No.
1
Rear Seat Belt Opening Bezel
86570785
Reminder: Reminder: There is a small number of vehicles anticipated that will need this fix. Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107218
Rear Seat Belt Opening Bezel Replacement
0.2
ZFAT
N/A
Service Procedure
Replace the Rear Seat Belt Opening Bezel. Refer to Rear Seat Belt Opening Bezel Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Safety Recall
N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt
Page 2 of 2
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

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Reference Number: GCUS-3-3140
N232430730 – Safety Recall – Incorrect Rear Seat Belt Bezel May Tear Seat Belt
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6788
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 8, 2024
Subject: N232430730 – Safety Recall
Incorrect Rear Seat Belt Bezel May Tear Seat Belt
Models: 2024 Chevrolet Silverado EV
To: All General Motors Dealers
General Motors is releasing Safety Recall N232430730 today. The total number of U.S. vehicles involved
is approximately 352. Please see the attached bulletin for details.
Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers
may have regarding this Safety Recall. Please use this information as an aid to confidently answer
customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in March 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated
February 8, 2024. Please verify a VIN’s involvement by checking in IVH. IVH is the best source for
individual VIN inquiries. A list of vehicles in dealer inventory is attached to this message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-087
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 08, 2024 NHTSA Recall No. : 24V-087 Manufacturer Recall No. : N242430730 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 352 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Chevrolet Silverado EV Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to determine the affected population.
Production Dates : FEB 23, 2023 – NOV 14, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Silverado EV vehicles. An incorrect seat belt bezel installed at the second-row center seating position may damage or tear the seat belt in certain crash conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the second-row center seat belt tears during a crash, an occupant in that
seating position may not be properly restrained, increasing the risk of injury.
Description of the Cause : An incorrect rear seat bezel was installed.
Identification of Any Warning
that can Occur :
NR
Involved Components : Part 573 Safety Recall Report 24V-087 Page 2 Component Name 1 : BEZEL-R/SEAT BELT OPG Component Description : Second-row center seat belt bezel Component Part Number : 84034259 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On November 13, 2023, a GM engineer submitted an issue to GM’s Speak Up For Safety (SUFS) program after discovering that incorrect seat belt bezels were distributed to the assembly line which installs this part on the Silverado EV. GM opened a product investigation on November 28, 2023. GM’s investigation determined that 352 Silverado EV vehicles built between February 23, 2023 and November 14, 2023 may have been built with an incorrect bezel. Sled tests with the incorrect bezel installed at the rear center seat location showed that under heavy loading (95th percentile male test dummy in a 35-mph frontal impact) bunching of the belt at the bezel opening may damage or tear the belt. On February 1, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. GM is not aware of any field incidents or injuries associated with this defect. Description of Remedy :
Description of Remedy Program : Dealers will replace the second-row center seat belt bezel with the correct
bezel. Pursuant to 577.11, General Motors does not plan to provide notice about reimbursement to owners because owners would not have been aware of the issue prior to this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The correct bezel is designed to disengage under heavy loads to prevent bunching of the seat belt.
Containment was implemented at GM’s assembly plant on November 13, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-087
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Containment was implemented at GM’s assembly plant on November 13,
2023.
Planned Dealer Notification Date : FEB 08, 2024 – FEB 08, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 25, 2024
* NR – Not Reported

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