Warranty Administration – Field Action Courtesy Transportation Policy – GM Passenger Cars and Trucks

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Bulletin No.: 17-NA-073
Date: September, 2019

Field Action Courtesy Transportation Policy

General Motors would like to clarify and ensure the understanding of our Courtesy Transportation policy in regards to customer eligibility with respect to Field Actions.

For Vehicles under Standard Warranty or the Limited Powertrain Warranty, Courtesy Transportation is available to be reimbursed by GM if one of the following conditions are met:

• The vehicle is within the Bumper-to-Bumper warranty (Canada Base Warranty coverage),

OR

• The involved component is currently covered under the terms of the Limited Powertrain Warranty.

For Vehicles beyond Standard Warranty or the Limited Powertrain Warranty, Courtesy transportation is available to be reimbursed by GM if:

• The Field Action Bulletin specifically includes provisions for courtesy transportation beyond the Warranty Coverage period (in this situation, the procedure in the applicable bulletin should be followed),

OR

• Service Agents should contact their respective Field Warranty Manager, in Canada the District Manager – Customer Care and Service Process (DM-CCSP) for authorization, which may be granted on a case-by-case basis under qualifying circumstances.

At anytime a dealer can within their own discretion provide courtesy transportation without reimbursement from GM.

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