N242439241 Driver Airbag May Tear During Deployment – 2024 Cadillac XT5

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Frequently Asked Questions (FAQs) for Safety Recall N242439241
Driver Airbag May Tear During Deployment
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Cadillac XT5 vehicles.
Q2) What is the issue or condition?
A2) These vehicles contain a driver front airbag cushion that may tear during deployment.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) None.
Q4) What is the remedy/repair?
A4) Dealers will replace the driver front airbag module.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) In the event of a crash causing the driver front airbag to deploy, a tear in the airbag cushion can degrade airbag performance, increasing the risk of injury.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions? A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this recall?
A9) Customers who own a vehicle involved in this recall will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at http://www.nhtsa.gov.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

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Reference Number: GCUS-3-3232
Stop Delivery Order for Safety Recall N242439241 – Driver Airbag May Tear During Deployment
GENERAL MOTORS
DCS6879
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 2, 2024
Subject: Stop Delivery Order for Safety Recall N242439241
Driver Airbag May Tear During Deployment
Models: 2024 Cadillac XT5
STOP DELIVERY ORDER
On February 22, 2024, certain 2024 model year Cadillac XT5 vehicles were placed on a Stop Delivery Order under GM Reference Number N242439240 while the issue was under investigation. General Motors has decided that a defect which relates to motor vehicle safety exists in these vehicles and has notified National Highway Traffic Safety Administration (NHTSA) of a Safety Recall. Vehicles initially placed on Stop Delivery under GM Reference Number N242439240 have now been moved to Safety Recall N242439241.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
These vehicles contain a driver front airbag cushion that may tear during deployment. In the event of a crash causing the driver front airbag to deploy, a tear in the airbag cushion can degrade airbag performance, increasing the risk of injury.
Parts are not currently available, but when parts are available, dealers are to replace the driver front airbag module.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “05/02/24” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-311
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC MAY 02, 2024 NHTSA Recall No. : 24V-311 Manufacturer Recall No. : N232439241 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 74 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Cadillac XT5 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records and part trace data were used to determine vehicles containing the affected driver airbag cushion design. Vehicles containing a different cushion design are not affected by this recall.
Production Dates : FEB 16, 2024 – FEB 26, 2024 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2024 model year Cadillac XT5 vehicles. These vehicles contain a driver front airbag cushion that may tear during deployment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash causing the driver front airbag to deploy, a tear in the airbag cushion can degrade airbag performance, increasing the risk of injury.
Description of the Cause : GM’s airbag module supplier made a design change affecting a brief production window. The design change may cause tears or small holes in the bag. Identification of Any Warning NR
that can Occur :
Involved Components : Part 573 Safety Recall Report 24V-311 Page 2 Component Name 1 : AIRBAG ASM-STRG WHL Component Description : Driver Airbag Module (DAB) Component Part Number : 84567622, 84569170 Supplier Identification : Component Manufacturer
Name : Joyson Safety Systems Address : 2500 Innovation Dr.
Auburn Hills Michigan 48326
Country : United States Chronology :
GM opened a product investigation on February 23, 2024, after GM’s airbag module supplier notified GM of an airbag cushion tear during a lot-acceptance test. The supplier contained the affected lot and conducted additional deployment tests at various temperatures. Based on the results of this testing, on April 25, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall for vehicles built with airbag modules from the prior day’s production lot, which were built with the same design change as the modules in the contained production lot. GM is not aware of any field incidents associated with this condition. Description of Remedy :
Description of Remedy Program : Dealers will replace the driver front airbag module.
Pursuant to 577.11, General Motors does not plan to provide notice about reimbursement to owners because owners would not have been aware of the issue prior to this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Replacement driver airbag modules have an updated design. Containment efforts were initiated at GM’s supplier on February 17, 2024, and at GM’s assembly plant on February 21, 2024. Redesigned airbag modules were introduced into production on February 18, 2024. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-311
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealers will be notified on May 2, 2024. Owner notification is estimated
to begin on June 17, 2024.
Planned Dealer Notification Date : MAY 02, 2024 – MAY 02, 2024
Planned Owner Notification Date : JUN 17, 2024 – JUN 17, 2024
* NR – Not Reported

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