March 28, 2024 NHTSA CAMPAIGN NUMBER: 24V237000
Front Wheel Hub Bolts Over-Tightened
Damaged bolts may loosen or break, which can result in a loss of vehicle control and increase the risk of a crash.
NHTSA Campaign Number: 24V237
Manufacturer General Motors
, LLC
Components WHEELS
Potential Number of Units Affected 17
Summary
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Colorado and GMC Canyon vehicles. The front wheel hub bolts may have been over-tightened and damaged during installation.
Remedy
Dealers will replace the left and right front wheel hub bolts, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232431480.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
Correction
Dealers will replace left and right front wheel hub bolts.
Parts
Service Procedure
1. Raise and support vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Note: Disassembly of any additional components should NOT be necessary for this procedure (ie: brake caliper, front wheel drive shaft, etc).
Note: Some components not shown for visual clarity.
Note: Left side shown, right hand similar.
Important: Remove and replace the Front Wheel Hub Fasteners one at a time.
2. One bolt at a time, remove each Front Right Hand Side Wheel Hub Fastener and replace with NEW Front Wheel Hub Fastener hand tight.
Caution: This vehicle is equipped with torque-to-yield or single use fasteners. Install a NEW torque-to-yield or single use fastener when installing this component. Failure to replace the torque-to-yield or single use fastener could cause damage to the vehicle or component.
Note: Torque each fastener in sequence as the graphic above illustrates.
3. Tighten in sequence as illustrated in the above each Front Right Hand Side Wheel Hub Fastener to 130Nm (196 lb ft) then torque each Fastener in sequence as illustrated in the above an additional 90-105 degrees.
4. Repeat Steps 2 and 3 for the Left Hand Side Front Wheel Hub Fasteners.
5. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Frequently Asked Questions (FAQs) for Safety Recall N232431480
Front Wheel Hub Bolts May Fracture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles.
Q2) What is the issue or condition?
A2) These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) If a damaged bolt loosens, the driver may hear noise or feel vibration from the affected front wheel hub.
Q4) What is the remedy/repair?
A4) Dealers will replace left and right front wheel hub bolts.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On November 17, 2023, an engineer at GM’s assembly plant submitted this issue to GM’s Speak Up For Safety (SUFS) program after discovery of four front wheel hub bolts with signs of deformation on Chevrolet Colorado and GMC Canyon vehicles. The discovery was made shortly after the November 9, 2023, implementation of a torque strategy change for installation of the bolts, which the plant rescinded as a precaution on November 16, 2023. GM opened a product investigation on January 5, 2024.
GM’s investigation found that the torque strategy change did not include fail-safe measures to prevent the in-plant assembly contractor from initiating multiple tightening attempts on the same bolt, leading to potential over-torquing during installation. On March 21, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. GM is not aware of any field incidents or complaints associated with this defect.
2 Affected Products
Vehicles
7 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Message re N232431480 – Safety Recall Front Hub Bearing Bolts Incorrectly Torqued
RCMN-24V237-8092.pdf 164.757KB
Remedy Instructions and TSB – Bulletin re N232431480 Front Wheel Hub Bolts May Fracture
RCRIT-24V237-2074.pdf 197.02KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232431480 Front Wheel Hub Bolts May Fracture
RMISC-24V237-7264.pdf 98.341KB
Defect Notice 573 Report
RCLRPT-24V237-3090.PDF 214.428KB
Recall Acknowledgement
RCAK-24V237-7537.pdf 645.424KB
Remedy Instructions and TSB – N232431480 Front Wheel Hub Bolts May Fracture
RCRIT-24V237-7899.pdf 220.845KB
ISSUED Owner Notification Letter(Part 577)
RCONL-24V237-6739.pdf 78.918KB
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SEOCONTENT-START
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
March 2024
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Colorado
2023
2023
GMC
Canyon
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
Correction
Dealers will replace left and right front wheel hub bolts.
Parts
Quantity
Part Name
Part No.
8
BOLT, FRT WHL HUB
WPC885
Parts required to complete this recall are NOT to be obtained from General Motors Customer Care and Aftersales (GMCC&A). The Front Wheel Hub Bolts can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on Global Connect Please make sure to include the VIN as the WPC will be doing a VIN verification. It is estimated that there are only 17 involved vehicles that will require parts being replaced. If your VIN isn’t on this Recall then your order will be cancelled.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107305
Replace Both Front Left and Front Right Hand Wheel Hub Fasteners
0.8
ZFAT
N/A
Service Procedure
1. Raise and support vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Note: Disassembly of any additional components should NOT be necessary for this procedure (ie: brake caliper, front wheel drive shaft, etc).
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Page 2 of 3
6593262
Note: Some components not shown for visual clarity.
Note: Left side shown, right hand similar.
Important: Remove and replace the Front Wheel Hub Fasteners one at a time.
2. One bolt at a time, remove each Front Right Hand Side Wheel Hub Fastener and replace with NEW Front Wheel Hub Fastener hand tight.
Caution: This vehicle is equipped with torque-to-yield or single use fasteners. Install a NEW torque-to-yield or single use fastener when installing this component. Failure to replace the torque-to-yield or single use fastener could cause damage to the vehicle or component.
Note: Torque each fastener in sequence as the graphic above illustrates.
3. Tighten in sequence as illustrated in the above each Front Right Hand Side Wheel Hub Fastener to 130Nm (196 lb ft) then torque each Fastener in sequence as illustrated in the above an additional 90-105 degrees.
4. Repeat Steps 2 and 3 for the Left Hand Side Front Wheel Hub Fasteners.
5. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Page 3 of 3
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
**************************************************************************************************************
Reference Number: GCUS-3-3192
N232431480 – Safety Recall – Front Hub Bearing Bolts Incorrectly Torqued
GENERAL MOTORS
DCS6840
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 28, 2024
Subject: N232431480 – Safety Recall
Front Hub Bearing Bolts Incorrectly Torqued
Models: 2023 Chevrolet Colorado
2023 GMC Canyon
General Motors is releasing Safety Recall N232431480 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports for open VINs in their inventory. Dealers can view the attached bulletin and it will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-237
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC MAR 28, 2024 NHTSA Recall No. : 24V-237 Manufacturer Recall No. : N232431480 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 17 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Chevrolet Colorado Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to determine the affected population.
Manufacturing data was reviewed to exclude vehicles with bolts that were properly torqued during installation. There are 14 Chevrolet Colorado vehicles affected by this recall.
Production Dates : FEB 02, 2023 – NOV 16, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 GMC Canyon Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to determine the affected population.
Manufacturing data was reviewed to exclude vehicles with bolts that were properly torqued during installation. There are 3 GMC Canyon vehicles affected by this recall.
Production Dates : MAR 03, 2023 – MAR 28, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-237 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : These bolts may be deformed and may loosen over time. If a bolt breaks
during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
Description of the Cause : An assembly process change was not properly implemented to prevent the in- plant assembly contractor from over-torquing during installation. Identification of Any Warning
that can Occur : If a damaged bolt loosens, the driver may hear noise or feel vibration from the affected front wheel hub. Involved Components : Component Name 1 : BOLT FRT WHL HUB Component Description : Front Wheel Hub Bolt Component Part Number : 11603662, 11604849 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On November 17, 2023, an engineer at GM’s assembly plant submitted this issue to GM’s Speak Up For Safety (SUFS) program after discovery of four front wheel hub bolts with signs of deformation on Chevrolet Colorado and GMC Canyon vehicles. The discovery was made shortly after the November 9, 2023, implementation of a torque strategy change for installation of the bolts, which the plant rescinded as a precaution on November 16, 2023. GM opened a product investigation on January 5, 2024. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-237
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
GM’s investigation found that the torque strategy change did not include fail-safe measures to prevent the in- plant assembly contractor from initiating multiple tightening attempts on the same bolt, leading to potential over-torquing during installation. On March 21, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. GM is not aware of any field incidents or complaints associated with this defect.
Description of Remedy :
Description of Remedy Program : Dealers will replace left and right front wheel hub bolts.
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Front wheel hub bolts will be replaced with new, unused bolts. The assembly process issue was addressed at GM’s assembly plant on November 16, 2023. Process improvements to detect deformation and to prevent more than two tightening attempts on the same bolt were fully implemented by November 20, 2023. Recall Schedule :
Description of Recall Schedule : Dealers will be notified on March 28, 2024. Owner notification is
estimated to begin on May 13, 2024.
Planned Dealer Notification Date : MAR 28, 2024 – MAR 28, 2024
Planned Owner Notification Date : MAY 13, 2024 – MAY 13, 2024
* NR – Not Reported
**************************************************************************************************************
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
April 2024
Revision:
01
Revision Description:
This bulletin is being revised to add the customer letter. Please discard all previous copies of N232431480.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Colorado
2023
2023
GMC
Canyon
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
Correction
Dealers will replace left and right front wheel hub bolts.
Parts
Quantity
Part Name
Part No.
8
BOLT, FRT WHL HUB
WPC885
Parts required to complete this recall are NOT to be obtained from General Motors Customer Care and Aftersales (GMCC&A). The Front Wheel Hub Bolts can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on Global Connect Please make sure to include the VIN as the WPC will be doing a VIN verification. It is estimated that there are only 17 involved vehicles that will require parts being replaced. If your VIN isn’t on this Recall then your order will be cancelled.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107305
Replace Both Front Left and Front Right Hand Wheel Hub Fasteners
0.8
ZFAT
N/A
Service Procedure
1. Raise and support vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Note: Disassembly of any additional components should NOT be necessary for this procedure (ie: brake caliper, front wheel drive shaft, etc).
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Page 2 of 5
6593262
Note: Some components not shown for visual clarity.
Note: Left side shown, right hand similar.
Important: Remove and replace the Front Wheel Hub Fasteners one at a time.
2. One bolt at a time, remove each Front Right Hand Side Wheel Hub Fastener and replace with NEW Front Wheel Hub Fastener hand tight.
Caution: This vehicle is equipped with torque-to-yield or single use fasteners. Install a NEW torque-to-yield or single use fastener when installing this component. Failure to replace the torque-to-yield or single use fastener could cause damage to the vehicle or component.
Note: Torque each fastener in sequence as the graphic above illustrates.
3. Tighten in sequence as illustrated in the above each Front Right Hand Side Wheel Hub Fastener to 130Nm (96 lb ft) then torque each Fastener in sequence as illustrated in the above an additional 90-105 degrees.
4. Repeat Steps 2 and 3 for the Left Hand Side Front Wheel Hub Fasteners.
5. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
Page 3 of 5
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
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IMPORTANT SAFETY RECALL
April 2024
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N232431480.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
What will we do?
Your GM dealer will replace left and right front wheel hub bolts. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 55 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 24V237.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture
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Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N232431480
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IMPORTANT SAFETY RECALL
April 2024
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N232431480.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.
What will we do?
Your GM dealer will replace left and right front wheel hub bolts. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 55 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 24V237.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N232431480
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SEOCONTENT-END
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