| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10144420
Manufacturer Communication Number: 15810-03
Summary
15810-03 – Special Coverage Revised. On some vehicles that are equipped with a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or face erosion of the catalytic converter. This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Replace the catalytic converter. The repairs will be made at no charge to the customer.
Parts
| 1 | Converter 3-Way CTLT | 23406152 |
| 1 | Gasket Exh Flex | 22741672  |
| 1 | Gasket Exh Manif | 24505057 |
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | EQUINOX | 2010-2011 |
| GMC | TERRAIN | 2010-2011 |
SEOCONTENT-START
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Reference Number: N151702790 Release Date: July 2018
Revision: 03
Revision Description: This bulletin has been revised update the labor time in the Warranty Information section.
Please discard all copies of 15810-02.
Make Model
Model Year
From To RPO Description
Chevrolet Equinox 2010 2011 LAF 2.4L Engine
GMC Terrain 2010 2011 LAF 2.4L Engine
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition On some 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles that are equipped with
a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or
face erosion of the catalytic converter.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 5, 2016, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to August 5, 2016, must be submitted
to the Service Contract provider.
Special
Coverage
Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Correction Replace the catalytic converter. The repairs will be made at no charge to the customer.
Parts
Quantity Part Name Part No.
1 Converter 3-Way CTLT 23406152
1 Gasket Exh Flex 22741672
1 Gasket Exh Manif 24505057
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9900310 Engine Exhaust – Customer Concern Not Duplicated (CCND) 0.1-0.3 ZREG N/A
9900311 Replace Catalytic Converter:
– AWD
– FWD
ADD: Diagnosis Time
2.6
1.3
0.1-0.3
ZREG N/A
9900312 Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
N/A
0.2
ZREG *
9900313 Customer Reimbursement Denied – For US dealers only N/A ZREG **
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Page 2 of 3
Service Procedure
1. Verify the catalytic converter requires replacement with a scan tool. Refer to catalytic converter diagnostics in SI.
• If the catalytic converter requires replacement, continue to step 2.
• If the catalytic converter does not require replacement, no further action is required.
2. Remove the catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
3. Install the new catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy
Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Page 3 of 3
August 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2010-2011 model year Chevrolet Equinox or GMC Terrain, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2010-2011 model year Chevrolet Equinox or GMC Terrain vehicles
equipped with a 2.4L engine, may have a condition where a malfunction-indicator light (MIL) may illuminate due to
thermal damage or face erosion of the catalytic converter.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2010-2011 model year Chevrolet Equinox and GMC Terrain within 10 years of the date
your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed
reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite
your request, however, if this is not convenient, you may mail the completed reimbursement form and all required
documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017,
unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
15810
GM CUSTOMER CARE AND AFTERSALES
DCS4807
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 26, 2018
Subject: 15810 03 – Special Coverage
Catalytic Converter Replacement
Warranty Information Revised
Models: 2010-2011 Chevrolet Equinox
2010-2011 GMC Terrain
Equipped with 2.4L Engine (RPO LAF)
To: All Chevrolet and GMC Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales
Manager, and Warranty Administrator
This bulletin has been revised update the labor time in the Warranty
Information section. Please discard all copies of 15810-02.
END OF MESSAGE
SEOCONTENT-END
15810
Release Date: July 2018
Revision: 03
https://www.nhtsa.gov/recalls?nhtsaId=10144420
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144420-9999.pdf
To View or Download this Document Click Here
15810
Release Date: July 2018
Revision: 03
https://www.nhtsa.gov/recalls?nhtsaId=10144226
https://static.nhtsa.gov/odi/tsbs/2018/MC-10144226-9999.pdf
To View or Download this Document Click Here
15810
Release Date: June 2018
Revision: 02
https://www.nhtsa.gov/recalls?nhtsaId=10143738
https://static.nhtsa.gov/odi/tsbs/2018/MC-10143738-9999.pdf
To View or Download this Document Click Here
15810
Release Date: March 2017
Revision: 01
https://www.nhtsa.gov/recalls?nhtsaId=10126034
https://static.nhtsa.gov/odi/tsbs/2017/MC-10126034-9999.pdf
To View or Download this Document Click Here
15810
Release Date: August 2016
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10126139
https://static.nhtsa.gov/odi/tsbs/2016/MC-10126139-9999.pdf
To View or Download this Document Click Here
| “This site contains affiliate links for which OEMDTC may be compensated” |
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Vehicle CEL Doctor] The NT301 obd2 scanner enables you to read DTCs, access to e-missions readiness status, turn off CEL(check engine light) or MIL, reset monitor, read live data and retrieve VIN of your vehicle.
- [Accuracy & Streams] Live data graphing and logging. Accurately read error codes for most Worldwide cars, SUVs, light trucks and 12V diesels equipped with Obd2. Graphing live vehicle sensors data allows you to focus on any suspicious data and trend.
- [Worthy to Own] Recommended by most professional mechanics on Youtube. Codes analysis and Printer compatible. Unique PATENTED design, 2.8" color screen, F-ree Lifetime Update and 1-year seller assurance with EXCLUSIVE tech and service team.
- [S-mog Check Helper] Read/Erase and I/M readiness hotkeys make it easy to use the car computer reader right out of the package. Red-Yellow-Green Leds and build-in speaker indicate the readiness status for confident e-missions test.
- [Home Necessity] Open to global customers. No battery required, NT301 obd scanner is charged directly from the 16pin DLC in your vehicle. It is recommended as a necessity in your toolbox and great choice for Home and Autoshop Mechanics.
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- LCD Display - Designed with a clear display LCD screen (128 x 64 pixels) - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- WIDE COMPATIBILITY - Recommended by YouTube star Scotty Kilmer on his channel. Works on most vehicles sold in the U.S. with a model year of 1996 or newer; Supports all OBDII protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM and CAN (Controller Area Network); Displays in English, German, French, Spanish, Finnish, Dutch, Russian and Portuguese; Requires no battery or charger as the unit is powered directly from the OBDII Data Link Connector in the vehicle.
- CRITICAL FUNCTIONALITY - Quickly reads and clears stored emissions-related codes, pending codes, and displays code definitions. Turns off the MIL (check engine light), helps reset the monitor before you take the car to smog, and lets you know what's going on before you take the car in for repairs.
- ENHANCED OBDII DIAGNOSTICS - Supports O2 sensor and EVAP (evaporative control) system test. The AD410 code scanner can be used to initiate a leak test of a vehicle's EVAP system by monitoring the integrity of the fuel tank system. The O2 sensor test is used to monitor and adjust the air/fuel mixture, which can identify and correct problems related to fuel efficiency and vehicle emissions.
- QVGA DISPLAY & NEW UI - The AD410 code reader is a greatly improved upgrade from simpler diagnostic tools. It features a 2. 4" TFT true color display (262K) LCD for clear viewing of test results. With the clear design UI, users can easily access setup, OBDII diagnostics, I/M readiness and DTC search and check. No need to read the manual to know what to do, even for a beginner.
- DIAGNOSTIC REPORTS & UPDATE - The Review & Print option allows you to save or print diagnostic reports as needed. The ANCEL brand offers lifetime free software updates for this unit to fix the latest bugs or add new parameters. Simply download the software from the ANCEL website and then follow the on-screen instructions to install it.
- 【TURN OFF CEL】 This AL319 car diagnostic tool supports Reading DTCs, displaying Live Data, Freeze Frame & I/M Readiness etc to figure out the root cause of the Check Engine Light (CEL) and turning it off, to help you detect any potential problems, and to avoid excessive costs for unnecessary repairs.
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota, Nissan, Honda, Ford, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners.
- 【FOR END USER & DIYERS】 This error code reader AL319 is “plug and play” and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this obd2 scanner, and get the information you want.
- 【USER-FRIENDLY DESIGN】 This check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
- 【HIGH-QUALITY SERVICES】 12 months warranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.
- 🚗[Full OBD2 Functions]: EF18 OBD2 Scanner - your robust and full diagnostic tool! Leveraging cutting-edge technology, this professional tool doesn't just identify the dreaded check engine light causes ✔️but help you erase the codes✔️, and drive confidently with your vehicle at peak health.
- 🔧[All-Round Diagnostic Pro]: The obd2 scanner diagnostic tool offering you an array of valuable features. Freeze frame data✔️, live data streams✔️, real-time graphs for various vehicle metrics✔️ (like fuel system status, engine RPM, coolant temp, and more), vehicle information snapshots✔️, O2 sensor evaluations✔️, and EVAP system tests✔️ ,it's all at your fingertips. Utilize these capabilities to diagnose accurately and save time and money typically spent at service stations.
- 💡[I/M Ready Status Check]: Scanner for car empower Your Vehicle with the Ultimate I/M Readiness Test Feature! Don't let emissions tests cause you stress. Equip yourself with our OBD2 diagnostic tool. Take control of your vehicle’s health, ensure compliance with emissions standards, and enjoy a seamless driving experience.
- 🔋[Convenient Battery Health Monitor✔️]: Car code reader isn't just about the internals of your vehicle; it also cares for your battery. Test your 12V battery's real-time voltage from the comfort of the driver's seat, no hood lifting needed and convenience of at-a-glance battery health assessments.
- 🚜[Universal Vehicle Compatibility]: The scanner para autos works on 98%+ vehicles manufactured after 1996✔️, including cars, 12V trucks, SUVs, MPVs, and sedans. With multiple OBD protocols ✔️(ISO14230-4 KWP，ISO15765-4 CAN, ISO9141-2, J1850 VPW, and more),Supports 8 languages for your convenience.
- 🔍Car Diagnostic Scanner with Full OBD/EOBD Function — ✅Read codes and clear codes, ✅10000+ error codes available for query, ✅viewe freeze frame, ✅I/M readiness and historical I/M Data, ✅live data stream and live curve (car speed, battery voltage etc. ), ✅car information reading, ✅oxygen sensor test, ✅EVAP test, ✅calculate load value, ✅engine coolant temperature, ✅get engine speed. It has all the OBD functions you need.
- 📱2.8'' HD Color Screen — Compared with traditional OBD scanners, Zmoon 2.8'' HD color check engine code reader displays more and richer content, which will not cause eye fatigue after long-term use. And the body design is very suitable for one-handed holding.
- 🚗Compatible with Most Vehicles & 7 Languages Available — OBDII/EOBD car scanner diagnostic for all American cars after 1996, European cars after 2002, Asian cars after 2008. Supports English, Spanish, French, German, Italian, Russian and Dutch.
- 🔌Plug and play: Directly powered by the car, even beginners can quickly master and use the car code scanner proficiently. No need to download APP, it is more accurate and stable than the wireless bluetooth code reader! And there are 3 statu lights on the device to remind you if your car is faulty, which is very friendly to beginners.
- 📧Worry-Free After-Sales Service: Zmoon OBD car scanner diagnostic tool has 30 days return policy and extended 3 years warranty! 7*24 hours customer service, if you have any dissatisfaction or questions, you can send us a message in the background, we will reply quickly within 24 hours.
- 🔥【On-Screen DTC Definition, Save Time & Easy To Use】Autel MS309 OBD2 code reader with UPGRADED CHIP to retrive and clear generic(P0, P2, P3 and U0), manufacturer-specific(P1, P3 and U1) and pending codes, and display DTCs(Diagnostic Trouble Codes) meanings under the codes based on the built-in database(more than 3000 codes). Don't need to spend much time to search meanings on the internet. This advanced plug-and-play MS309 scanner saves you time - a must-have obd2 scanner for each car owner.
- 🔥【Retrieve Freeze Frame Data &Vehicle info】The more specific the information available, the clearer the problem. The OBD2 scanner MS309 can retrieve freeze frame data, including important engine parameters like RPM, fuel pressure, fuel trim, engine coolant temperature, etc. Also it can retrieve Vehicle Information such as VIN number, Calibration ID(s), Calibration Verification Nos. (CVNs), etc, which is useful to check whether the ECU matches when you are buying a used car.
- 🔥【Read Codes & Clear Codes】Knowing the codes in advance will brace you for the repair cost estimate so that you won't be fooled and get overcharged by the repair shop.This Autel MaxiScan MS309 obd2 scanner scans OBD2-compliant vehicle Diagnostic Trouble Codes (DTCs) in seconds to pinpoint emission-related issues. The little guy can do many basic but necessary works: read/clear codes, view DTC definition, turn off check engine light, check I/M Readiness status, retrieve freeze frame data and vehicle info.
- 🔥【Turn Off Check Engine Light】When your car detects an emission related problem, Check Engine Light will be turned on. Do you want to spend hundreds of dollars to turn off this light every time, maybe it's just a gas cap that's not tightened or needs to change bad parts like spark plugs and ignition coils? With Autel MS309 scan tool, you can read code to quickly find out why the check engine light is on and reset it.
- 🔥【Ready For Annual Smog Check】If the OBD II Readiness Monitors on your car are not “Ready”, your car may fail the smog check. MS309 OBD2 scanner can retrieve I/M Readiness status to check the monitors like misfire monitor, fuel system monitor, comprehensive components monitor, catalyst monitor, O2 sensors, EVAP, etc, to help your car ready pass the annual smog check. That way you won't waste time and money on a failed smoke check.
- ✔Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need.🔎Read & clear codes, 💡turn off engine light or MIL, ❄view freeze frame, 📋read I/M readiness, 🚕retrieve vehicle VIN, 🔋battery voltage test, 📈live data stream (with graphing display), ✅built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
- ✔Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
- ✔35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
- ✔Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid vehicles, and models that do not comply with the OBD2 protocol.
- ✔Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
how do I get the reimbursement form to turn in for this special coverage, converter replacement. I have already had the work done before I knew this was an option.
See “Customer Reimbursement” section.
My dealership confirmed the 420 code, but because I had issues with oil consumption on my 2011 equinox they wanted to address the first before changing the converter. I can understand that. Had them check oil levels after oil change every 500 miles. Even though it did eat 1 quart of old still passed the oil consumption test. I reminded them of the check engine light on last oil check, and they did look it up again and saw yes I had the code and scheduled and did replace the converter. I originally paid for their scan to see the 420 code, and was never reimbursed for the diagnostic fee even after bringing it up. They said the do charge for diagnosing when it is under special coverage. I also think 1 quart is too much oil loss for 2000 miles, but screw it. I don’t trust them to work on my car anymore and will stay away from the dealer.
so my manifold cracks and ruins my catalytic converter and chevy will pay for repair to converter but not repair what caused the problem says THATS my problem ?
Make an complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/
I have a 2011 Equinox and the engine light is on, it showed the code P0420, i need to replacement the Catalytic Converter, however the website https://my.gm.com/recalls doesn’t show the recall for my car, how should i talk to the dealer, they are going to charge me $1500 for replacement?
Most likely you will need a new Catalytic Converter, unless you have exhaust leak. This is a Special Coverage Program, so it most likely will not show up under recalls. Go to your local GM Dealer and talk to them, and ask them if your vehicle is covered.
tony, this codes for repair are listed under warranty not under recall…
My Catalytic Converter now needs to be replaced. When I initially got my Exhaust Manifold repaired and replaced, I was not informed of this recall and I never received the letter. Now my vehicle is at 130k miles and every visit to the dealership has either been for my check engine light or oil change. My engine sounds abnormally rough and runs idle occasionally with my son in the car. It seems as if the dealership only acknowledges minimal services and waits for customers to come back. Will a replacement catalyst converter be covered for my vehicle?
You will have to check with the dealer, maybe try to find another dealer. You can make an complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/
My mother is a 75 year old widow who just paid to have this replaced on her 2011 Terrain with 98,000 miles on it at a local repair shop because we never received the letter. We only found this because she wanted to write a letter to GM to ask that it be covered after having the oil consumption issues with the piston rings. Not saying the letter was not sent just that she did not receive it. I just got off the phone with GM Customer Service about an hour ago – reimbursement refused because it is after the 8/2017 reimbursement deadline. Really wish we would have received the letter; quite disappointed.
I have a 2010 equinox with a 3.0 engine and I am having the same problem with the p0420 code. Is this engine also covered?
You can check here https://my.gm.com/recalls if your vehicle has any open recalls.
Did you find a resolution for your 2010 equinox with a 3.0 engine p0420 code issue? I am having the same problem on my exact vehicle.
I checked this site and it says no recalls for the 2010 equinox with a 3.0 engine for p0420 code. Would the above 15810-01: Special Coverage issue fall under this?
I have a 2012 GMC Terrain AWD 2.4L. Engine light came on and I checked the codes. I replaced both O2 sensors. The upstream sensor was blown out. It looked like someone fired a bullet right out of the tip. That close to the engine it has to be thermal damage. Now that the sensors are replaced i’m getting the P0420 code which is for the catalytic convertor. Is this covered? I tried using the recall site and there are no recalls for my Terrain.
You can check here https://my.gm.com/recalls if your vehicle has any open recalls or service actions
I lost my letter I got about this last year I wasn’t having a problem then now I am and need this fixed can I get it fixed without the letter with this notice?
yes, they check the VIN to make sure your vehicle covered, and you can check here too https://my.gm.com/recalls
My Catylic Converter broke off I have a 2011 GMC Terrain when I called the dealer ship they said u don’t have a recall on it. Who can I talk to to find ou5 for sure if my vehicle has a recall.
You can check here https://my.gm.com/recalls if your car has any open recalls or service actions.
I don’t think you are listening to everyone. The “Special Coverage” recalls don’t show up under my.gm.com/recalls.
What year and motor size on the 2010 terrain is this for
2010-2011 2.4L
So if I’m over the 120000 miles my car wouldn’t be covered?
Usually not.
So was there a recall? Should I have received a letter from GM like they usually do with a recall?
This is not a recall, but you should of gotten a letter from GM.
The dealership changed the catalytic converter and told me my O2 sensors were bad and the exhaust manifold was cracked but wanted to charge me for parts.
Should Chevy cover the cost of the O2 sensors and exhaust manifold under this warranty?
No, this covers only catalytic converter.
I paid to have my exhaust manifold replace and now 3 days My engine light came on. I took my car back to Chevy. They told me it’s my catalytic converter and O2 sensor. They are willing to repair the catalytic converter under the special coverage warranty but not the O2 sensor. Shouldn’t all this be covered?
This only covers catalytic converter, the O2 sensors don’t usually go bad in newer low mileage cars, unless it was damaged.
Are there any details which outline the eligibility that describe the thermal damage and face erosion? I.e. weld damage, damaged/clogged internal components, etc. When I scanned the vehicle after the check engine light came on, it threw the code P0420-Catalyst System Efficiency Below Threshold Bank 1. Is it at the tech’s discretion as far as what is considered thermal damage or face erosion or are there specific details that describe the eligibility requirements of thermal damage and face erosion?
No further details, I be-leave P0420 is enough for them to cover the Catalytic Converter, as long as there are no exhaust leaks.
My GM dealer is asking 1500 $ to change catalyst convertor in my 2010 equinox.This dealer is feel like not genuine dealer.
I would try another dealer, and you can file a complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/