N232426400 – Tailgate May Open Unexpectedly – 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 & 3500

“This site contains affiliate links for which OEMDTC may be compensated”

February 1, 2024 NHTSA CAMPAIGN NUMBER: 24V060000

Tailgate May Open While Driving

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

 

NHTSA Campaign Number: 24V060

Manufacturer General Motors, LLC

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 323,232

 

Summary

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate’s electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

 

Remedy

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters are expected to be mailed March 18, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232426400.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Frequently Asked Questions (FAQs) for Safety Recall N232426400
Tailgate May Open Unexpectedly

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

A1) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2024 model year Chevrolet Silverado Heavy Duty (2500/3500 series) and GMC Sierra Heavy Duty (2500/3500 series) vehicles equipped with power-unlatching tailgates.

 

Q2) What is the issue or condition?

A2) Under certain conditions water may intrude into these vehicles’ tailgates and come into contact with the electronic gate-release switch, potentially causing a short circuit. The gate may inadvertently unlatch while the vehicle is in Park.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) Customers may notice the tailgate has inadvertently opened.

 

Q4) What is the remedy/repair?

A4) Dealers will replace the exterior touchpad switch assemblies.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) If the driver does not manually close the gate before beginning a drive, cargo in the bed of the truck may exit the vehicle and become a road hazard, increasing the risk of a crash. Until the recall is completed, owners should check that the tailgate closed and latched before driving.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers. Until the recall is completed, owners should check that the tailgate closed and latched before driving.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Tailgate May Open Unexpectedly with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

 


Chronology :

GM opened a product investigation into this issue on November 21, 2023 after receiving complaints of unwanted tailgate opening with respect to vehicles incorporating the same unsealed tailgate-release switch. GM’s analysis and testing determined that the tailgate design in the subject vehicles was susceptible to water intrusion in the location of the switch. GM’s analysis of potentially-related field incidents, completed on January 5, 2024, identified 136 complaints that alleged an unwanted tailgate opening “while driving.” However, the control logic in the body control module (BCM) would prevent release of the tailgate latch when the vehicle is in gear, even if the BCM receives a release signal from the exterior touchpad switch. Accordingly, these complaints are likely attributable to the tailgate releasing while in Park before beginning a drive. The complaints were received by GM between September 1, 2020 and August 1, 2023. Among the complaints were one allegation of minor injury and three complaints of minor property damage.

On January 25, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

 


20 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2500 2020-2024
CHEVROLET SILVERADO 3500 2020-2024
GMC SIERRA 2500 2020-2024
GMC SIERRA 3500 2020-2024

 


4 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Safety Recall N232426400 Tailgate May Open Unexpectedly

RCMN-24V060-7880.pdf 173.991KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [169.91 KB]

 


Defect Notice 573 Report

RCLRPT-24V060-2284.PDF 214.776KB

 


Recall Acknowledgement

RCAK-24V060-7611.pdf 645.637KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232426400 Tailgate May Open Unexpectedly

RMISC-24V060-5412.pdf 102.525KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [100.12 KB]

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V060&docType=RCL

 


 

SaleBestseller No. 1
Tailgate Handle Latch and Bezel Trim with Rod Clips | for 1999-2007 Chevy Silverado GMC Sierra 1500 2500 3500 | Replaces# 15997911, 15228539, 15228541, 15228540
  • 【OEM FIT】Over time the factory rear latch handle fails and can be annoying to fix. Our handle have undergone a rigorous testing to ensure proper operating parameters to factory specification, exactly OEM design to replace your defective latch door handle
  • 【PREMIUM QUALITY】Long life-span matters, that is why our tail gate handle and tailgate handle bezel is crafted from custom-made reinforced plastic and surface-treated to create anticaustic textured surface to severe weather conditions and years of handling
  • 【FITS】1999-2006 Chevy Silverado 1500, 2001-2006 Silverado 1500HD 2500HD 3500, 1999-2004 Silverado 2500, 2007 Silverado 1500 1500HD 2500HD 3500 Classic | 1999-2006 GMC Sierra 1500, 01-06 Sierra 1500HD 2500HD 3500, 99-04 Sierra 2500, 07 Sierra 1500 1500HD 2500HD 3500 Classic
  • 【REPLACE OE NUMBER】15997911, 15228539, 15228541, 15228540, GM1915105, GM1916102, 15188001, 77488. The tail gate latch handle have endurance pull validation tests to guarantee long-term dependability and increased rigidity
  • 【24-MONTH WARRANTY】If the rear tailgate door handle fails, cracks, stops working or any other problems, you can contact us through amazon message to apply the service of carefree REPLACEMENT or REFUND
SaleBestseller No. 2
GM Genuine Parts 84203910 Black Tailgate Handle
  • Serves as a gripping point to open or close your vehicle's tailgate
  • Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
  • GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
  • GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
  • GM regularly updates production and service part designs to integrate new materials and technologies
Bestseller No. 3
GM Accessories 17802217 Tailgate Liner in Black
  • Custom molded for your vehicle
  • Helps prevent scratches and other damage to your tailgate
  • GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
Bestseller No. 4
Bestseller No. 5
Bestseller No. 6
Dunhil Tailgate Tail Gate Handle & Bezel for Chevy Silverado GMC Sierra 1500 1500HD 2500HD 2500 3500 1999-2007, 15997911 15228539 15228541 15228540 with Rod Clips
  • Tailgate Handle for Chevy Silverado 1500 1999-2006 , for Silverado 1500HD 2500HD 3500 2001-2006, for Silverado 2500 1999-2004, for Silverado 1500 1500HD 2500HD 3500 Classic 2007.
  • Tailgate Handle for GMC Sierra 1500 1999-2006, for Sierra 1500HD 2500HD 3500 2001-2006, for Sierra 2500 99-04, for Sierra 1500 1500HD 2500HD 3500 Classic 2007.
  • Replaces part numbers: 15997911, 15228539, GM1916102, GM1915105, 77488, 15188001, 15228540, 15228541.
  • Crafted with a textured black finish, this 15997911 tailgate handle not only offers a rugged appearance but also provides long-lasting durability and reliability and perfect fit for Chevy Silverado / GMC Sierra.
  • 12-Month Warranty. Package include: 1x tailgate handle latch, 1x Bezel Trim with Rod Clips.
SaleBestseller No. 7
Dorman 76106 Tailgate Handle Bezel Compatible with Select Chevrolet / GMC Models
  • Direct replacement - this tailgate handle bezel is designed to match the fit, appearance and function of the original bezel on specified vehicles
  • Restores functionality - this bezel is made to fully restore appearance and functionality after the original bezel fails
  • Durable construction - this part is made from quality materials to ensure reliable performance and long service life
  • Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
  • Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
Bestseller No. 8
GM Genuine 23258990 Tailgate Liner
  • Protects from wear and tear
  • Heavy duty material
  • Easy to install, remove and clean
  • 2015 Colorado,2015 Canyon
Bestseller No. 9
Red Hound Auto 2 Rubber Tailgate Bumpers Compatible with Silverado Sierra Right or Left Side Latch Cushion Stop
Bestseller No. 10
GM Genuine Parts 15206081 Tailgate Hinge
  • Allows your vehicle's tailgate to swing open and shut
  • Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
  • GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors.
  • GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
  • GM regularly updates production and service part designs to integrate new materials and technologies

Last update on 2024-02-28 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...