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NHTSA ID Number: 10144420
Manufacturer Communication Number: 15810-03
Summary
15810-03 – Special Coverage Revised. On some vehicles that are equipped with a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or face erosion of the catalytic converter. This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Replace the catalytic converter. The repairs will be made at no charge to the customer.
Parts
4 Affected Products
Vehicles
SEOCONTENT-START
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Reference Number: N151702790 Release Date: July 2018
Revision: 03
Revision Description: This bulletin has been revised update the labor time in the Warranty Information section.
Please discard all copies of 15810-02.
Make Model
Model Year
From To RPO Description
Chevrolet Equinox 2010 2011 LAF 2.4L Engine
GMC Terrain 2010 2011 LAF 2.4L Engine
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition On some 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles that are equipped with
a 2.4L engine (RPO LAF), a malfunction-indicator light (MIL) may illuminate due to thermal damage or
face erosion of the catalytic converter.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 5, 2016, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to August 5, 2016, must be submitted
to the Service Contract provider.
Special
Coverage
Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Correction Replace the catalytic converter. The repairs will be made at no charge to the customer.
Parts
Quantity Part Name Part No.
1 Converter 3-Way CTLT 23406152
1 Gasket Exh Flex 22741672
1 Gasket Exh Manif 24505057
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9900310 Engine Exhaust – Customer Concern Not Duplicated (CCND) 0.1-0.3 ZREG N/A
9900311 Replace Catalytic Converter:
– AWD
– FWD
ADD: Diagnosis Time
2.6
1.3
0.1-0.3
ZREG N/A
9900312 Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
N/A
0.2
ZREG *
9900313 Customer Reimbursement Denied – For US dealers only N/A ZREG **
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Page 2 of 3
Service Procedure
1. Verify the catalytic converter requires replacement with a scan tool. Refer to catalytic converter diagnostics in SI.
• If the catalytic converter requires replacement, continue to step 2.
• If the catalytic converter does not require replacement, no further action is required.
2. Remove the catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
3. Install the new catalytic converter. Refer to Catalytic Converter Replacement (LAF-AWD) or Catalytic Converter
Replacement (LAF-FWD) in SI.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors
Service Policies and Procedures Manual, Section 6.1.10 – Courtesy
Transportation, for details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2017. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
Special Coverage Adjustment
15810 Catalytic Converter Replacement
Page 3 of 3
August 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2010-2011 model year Chevrolet Equinox or GMC Terrain, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that some 2010-2011 model year Chevrolet Equinox or GMC Terrain vehicles
equipped with a 2.4L engine, may have a condition where a malfunction-indicator light (MIL) may illuminate due to
thermal damage or face erosion of the catalytic converter.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2010-2011 model year Chevrolet Equinox and GMC Terrain within 10 years of the date
your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed
reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite
your request, however, if this is not convenient, you may mail the completed reimbursement form and all required
documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2017,
unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
15810
GM CUSTOMER CARE AND AFTERSALES
DCS4807
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 26, 2018
Subject: 15810 03 – Special Coverage
Catalytic Converter Replacement
Warranty Information Revised
Models: 2010-2011 Chevrolet Equinox
2010-2011 GMC Terrain
Equipped with 2.4L Engine (RPO LAF)
To: All Chevrolet and GMC Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales
Manager, and Warranty Administrator
This bulletin has been revised update the labor time in the Warranty
Information section. Please discard all copies of 15810-02.
END OF MESSAGE
SEOCONTENT-END
15810
Release Date: July 2018
Revision: 03
To View or Download this Document Click Here
15810
Release Date: July 2018
Revision: 03
To View or Download this Document Click Here
15810
Release Date: June 2018
Revision: 02
To View or Download this Document Click Here
15810
Release Date: March 2017
Revision: 01
To View or Download this Document Click Here
15810
Release Date: August 2016
Revision: 00
To View or Download this Document Click Here
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how do I get the reimbursement form to turn in for this special coverage, converter replacement. I have already had the work done before I knew this was an option.
See “Customer Reimbursement” section.
My dealership confirmed the 420 code, but because I had issues with oil consumption on my 2011 equinox they wanted to address the first before changing the converter. I can understand that. Had them check oil levels after oil change every 500 miles. Even though it did eat 1 quart of old still passed the oil consumption test. I reminded them of the check engine light on last oil check, and they did look it up again and saw yes I had the code and scheduled and did replace the converter. I originally paid for their scan to see the 420 code, and was never reimbursed for the diagnostic fee even after bringing it up. They said the do charge for diagnosing when it is under special coverage. I also think 1 quart is too much oil loss for 2000 miles, but screw it. I don’t trust them to work on my car anymore and will stay away from the dealer.
so my manifold cracks and ruins my catalytic converter and chevy will pay for repair to converter but not repair what caused the problem says THATS my problem ?
Make an complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/
I have a 2011 Equinox and the engine light is on, it showed the code P0420, i need to replacement the Catalytic Converter, however the website https://my.gm.com/recalls doesn’t show the recall for my car, how should i talk to the dealer, they are going to charge me $1500 for replacement?
Most likely you will need a new Catalytic Converter, unless you have exhaust leak. This is a Special Coverage Program, so it most likely will not show up under recalls. Go to your local GM Dealer and talk to them, and ask them if your vehicle is covered.
tony, this codes for repair are listed under warranty not under recall…
My Catalytic Converter now needs to be replaced. When I initially got my Exhaust Manifold repaired and replaced, I was not informed of this recall and I never received the letter. Now my vehicle is at 130k miles and every visit to the dealership has either been for my check engine light or oil change. My engine sounds abnormally rough and runs idle occasionally with my son in the car. It seems as if the dealership only acknowledges minimal services and waits for customers to come back. Will a replacement catalyst converter be covered for my vehicle?
You will have to check with the dealer, maybe try to find another dealer. You can make an complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/
My mother is a 75 year old widow who just paid to have this replaced on her 2011 Terrain with 98,000 miles on it at a local repair shop because we never received the letter. We only found this because she wanted to write a letter to GM to ask that it be covered after having the oil consumption issues with the piston rings. Not saying the letter was not sent just that she did not receive it. I just got off the phone with GM Customer Service about an hour ago – reimbursement refused because it is after the 8/2017 reimbursement deadline. Really wish we would have received the letter; quite disappointed.
I have a 2010 equinox with a 3.0 engine and I am having the same problem with the p0420 code. Is this engine also covered?
You can check here https://my.gm.com/recalls if your vehicle has any open recalls.
Did you find a resolution for your 2010 equinox with a 3.0 engine p0420 code issue? I am having the same problem on my exact vehicle.
I checked this site and it says no recalls for the 2010 equinox with a 3.0 engine for p0420 code. Would the above 15810-01: Special Coverage issue fall under this?
I have a 2012 GMC Terrain AWD 2.4L. Engine light came on and I checked the codes. I replaced both O2 sensors. The upstream sensor was blown out. It looked like someone fired a bullet right out of the tip. That close to the engine it has to be thermal damage. Now that the sensors are replaced i’m getting the P0420 code which is for the catalytic convertor. Is this covered? I tried using the recall site and there are no recalls for my Terrain.
You can check here https://my.gm.com/recalls if your vehicle has any open recalls or service actions
I lost my letter I got about this last year I wasn’t having a problem then now I am and need this fixed can I get it fixed without the letter with this notice?
yes, they check the VIN to make sure your vehicle covered, and you can check here too https://my.gm.com/recalls
My Catylic Converter broke off I have a 2011 GMC Terrain when I called the dealer ship they said u don’t have a recall on it. Who can I talk to to find ou5 for sure if my vehicle has a recall.
You can check here https://my.gm.com/recalls if your car has any open recalls or service actions.
I don’t think you are listening to everyone. The “Special Coverage” recalls don’t show up under my.gm.com/recalls.
What year and motor size on the 2010 terrain is this for
2010-2011 2.4L
So if I’m over the 120000 miles my car wouldn’t be covered?
Usually not.
So was there a recall? Should I have received a letter from GM like they usually do with a recall?
This is not a recall, but you should of gotten a letter from GM.
The dealership changed the catalytic converter and told me my O2 sensors were bad and the exhaust manifold was cracked but wanted to charge me for parts.
Should Chevy cover the cost of the O2 sensors and exhaust manifold under this warranty?
No, this covers only catalytic converter.
I paid to have my exhaust manifold replace and now 3 days My engine light came on. I took my car back to Chevy. They told me it’s my catalytic converter and O2 sensor. They are willing to repair the catalytic converter under the special coverage warranty but not the O2 sensor. Shouldn’t all this be covered?
This only covers catalytic converter, the O2 sensors don’t usually go bad in newer low mileage cars, unless it was damaged.
Are there any details which outline the eligibility that describe the thermal damage and face erosion? I.e. weld damage, damaged/clogged internal components, etc. When I scanned the vehicle after the check engine light came on, it threw the code P0420-Catalyst System Efficiency Below Threshold Bank 1. Is it at the tech’s discretion as far as what is considered thermal damage or face erosion or are there specific details that describe the eligibility requirements of thermal damage and face erosion?
No further details, I be-leave P0420 is enough for them to cover the Catalytic Converter, as long as there are no exhaust leaks.
My GM dealer is asking 1500 $ to change catalyst convertor in my 2010 equinox.This dealer is feel like not genuine dealer.
I would try another dealer, and you can file a complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/