N242441050 Mobileye Camera Cable Pinched – 2020-2024 Chevrolet LCF 6500XD & 2023-2024 7500XD

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Reference Number: GCUS-3-3161
Stop Delivery Order for Safety Recall N242441050 – Mobileye Camera Cable Pinched
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6807
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 28, 2024
Subject: Stop Delivery Order for Safety Recall N242441050
Mobileye Camera Cable Pinched
Models: 2020-2024 Chevrolet 6500XD/7500XD Low Cab Forward (LCF)
Equipped with Forward Collision Alert and Lane Departure Warning (Mobileye) (RPO Y65)
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020-2024 model year Chevrolet Low Cab Forward vehicles in
new or used vehicle inventory. Isuzu Motors Limited, the manufacturer of these vehicles, has notified the
National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM
recall number is N242441050.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification until the defect is remedied.
Isuzu Motors Limited, the manufacturer of these vehicles, has determined a defect, which relates to motor vehicle
safety, exists in certain 2020-2024 model year Chevrolet Low Cab Forward vehicles equipped with forward collision
alert and lane departure warning. In the affected vehicles, the Mobileye camera cable extends from the centrally
mounted windshield camera to the left A-pillar of the vehicle. In some of the subject vehicles, the Mobileye camera
cable was installed in a manner that allowed the cable to become damaged either by the dash mounting bolts, the
steel dash support bracket or by the dash itself. In the event the camera cable is damaged, the potential exists for
the turn signal indicator wire, in the cable, to become grounded to the vehicle cab. If this condition occurs, when
using the turn signal(s) or hazard lights, up to 15 amps of unexpected current can flow into this circuit. This will
result in a buildup of heat within two diodes in the T-harness located under the left side of the dash. Continued
operation of the turn signal(s) or hazard lights results in gradual failure of the diode(s) due to excess current. The
diode(s) can become hot enough to ignite the T-harness insulating material, resulting in a fire.
If the turn signal indicator wire in the Mobileye camera cable is grounded, one or more of the following events
could occur – in each case, increasing the risk of a fire or crash:
• The hazard lights may illuminate when the driver applies either the left or right turn signal.
• The turn signals and hazard lights may not function when the driver applies them.
• The Mobileye system may cease to function and display an error code, or no longer provide the driver with any
collision avoidance information on the display.
• Smoke or fire may occur under the left side of the dash.
Parts are not currently available, but when parts are available, Dealers will be required to inspect the Mobileye
camera cable. If the cable is undamaged, the dealer will reroute the cable to a revised location within the dash that
does not contain any potential pinch or bolt damage points. If the turn signal indicator wire within the cable is
damaged, the dealer will remove and replace the Mobileye camera cable and T-harness, then reroute the cable to
the revised location.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle
inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not
delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer
use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory
System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated
for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they can
properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this
message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be
listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in
dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM
within the Maxis Dealer Application in GlobalConnect.
Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers may have
regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty
Management (GWM) system will display “02/28/2024” under Release Date and “Incomplete – Remedy Not
Available” under Status. This means the required repair is not yet available and dealers should not attempt to
perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of
parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-157
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Isuzu Motors Limited FEB 28, 2024 NHTSA Recall No. : 24V-157 Manufacturer Recall No. : V2401 Manufacturer Information :
Manufacturer Name : Isuzu Motors Limited
Address : 46401 Commerce Center Drive Plymouth MI 48170-2473
Company phone : 6344648
Population :
Number of potentially involved : 2,891 Estimated percentage with defect : 22 %
Vehicle Information :
Vehicle 1 : 2019-2024 ISUZU FTR
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [2769 vehicles]
Production Dates : NOV 05, 2018 – JAN 29, 2024 VIN Range 1 : Begin : 54DK6S166KSG00968 End : 54DK6S1F6RSA04155 ✔ Not sequential Vehicle 2 : 2022-2024 ISUZU FVR
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [26 vehicles]
Production Dates : OCT 28, 2021 – NOV 02, 2023 VIN Range 1 : Begin : 54DM6S1F0NSB50117 End : 54DM6S1F0RSB03403 ✔ Not sequential Part 573 Safety Recall Report 24V-157 Page 2 Vehicle 3 : 2020-2024 CHEVROLET LCF 6500XD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [92 VEHICLES]
Production Dates : MAY 20, 2019 – DEC 05, 2023 VIN Range 1 : Begin : 54DKFS167LSG50036 End : 54DKFS1F1RSA03639 ✔ Not sequential Vehicle 4 : 2023-2024 CHEVROLET LCF 7500XD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [4 VEHICLES]
Production Dates : OCT 12, 2022 – OCT 06, 2023 VIN Range 1 : Begin : 54DMFS1F6PSB51405 End : 54DMFS1FXRSB03067 ✔ Not sequential Description of Defect :
Description of the Defect : In the affected vehicles, the Mobileye camera cable extends from the centrally mounted windshield camera to the left A-pillar of the vehicle. In some of the subject vehicles, the Mobileye camera cable was installed in a manner that allowed the cable to become damaged either by the dash mounting bolts, the steel dash support bracket or by the dash itself. In the event the camera cable is damaged, the potential exists for the turn signal indicator wire, in the cable, to become grounded to the vehicle cab. If this condition occurs, when using the turn signal(s) or hazard lights, up to 15 amps of unexpected current can flow into this circuit. This will result in a buildup of heat within two diodes in the T- harness located under the left side of the dash. Continued operation of the turn signal(s) or hazard lights results in gradual failure of the diode(s) due to excess current. The diode(s) can become hot enough to ignite the T-harness insulating material, resulting in a fire.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the turn signal indicator wire in the Mobileye camera cable is grounded,
one or more of the following events could occur – in each case, increasing the risk of a fire or crash:
• The hazard lights may illuminate when the driver applies either the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-157 Page 3 left or right turn signal.
• The turn signals and hazard lights may not function when the driver applies them.
• The Mobileye system may cease to function and display an error code, or no longer provide the driver with any collision avoidance information on the display.
• Smoke or fire may occur under the left side of the dash.
Description of the Cause : During installation of the Mobileye camera cable some workers inadvertently misrouted the cable; if misrouted, the cable can become damaged by the dash or upper dash bolts during the dash reinstallation. For vehicles with properly routed cables, no defect exists. Identification of Any Warning
that can Occur : • The activation of the vehicle’s hazard lights, when either the left or right turn signal is activated.
• The turn signal or hazard lights will not activate due to a failed F-26 15- amp fuse.
• An error code displayed on the Mobileye display, or no display shown.
• An electrical burning smell.
• Smoke from under the left side of the dash. Involved Components : Component Name 1 : Mobileye 6, Mobileye 8 Camera Cable
Component Description : HARNESS ASM; LANE DEPARTURE WRNG, CAMERA Component Part Number : 8975421260, CAB000400 Component Name 2 : T-Harness
Component Description : HARNESS ASM; LANE DEPARTURE WRNG, T-HARNESS Component Part Number : 8975421250 Supplier Identification : Component Manufacturer
Name : Mobileye
Address : 1350 Broadway Suite 1600 New York New York 10018
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-157
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
Chronology uploaded separately.
Description of Remedy :
Description of Remedy Program : Dealers will be required to inspect the Mobileye camera cable. If the cable
is undamaged, the dealer will reroute the cable to a revised location within the dash that does not contain any potential pinch or bolt damage points. If the turn signal indicator wire within the cable is damaged, the dealer will remove and replace the Mobileye camera cable and T-harness, then reroute the cable to the revised location. For vehicles that previously had this condition repaired which were not covered by warranty Isuzu will reimburse the customer for the cost of the repair. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Both components are identical and there is no defect in the component itself. The remedy involves ensuring the cable routing is changed within the dash to eliminate any potential pinch or damage points and/or replacing the parts that have been damaged as a result of the improper routing.
A Stop Ship was placed on Isuzu F-Series and Chevrolet 6500/7500XD vehicles equipped with Mobileye on February 26, 2024. All trucks processed after this have the Mobileye camera harness routed to the new approved location, which eliminates the pinch points and potential for damage from the dash bolts or dash. Recall Schedule :
Description of Recall Schedule : Isuzu and Chevrolet will notify their respective vehicle owners and
dealers of this recall. They will be informed that the recall inspection and repair will be done free of charge. Remedy parts are not available to repair vehicles that fail the inspection. Therefore, the first Owner Letter
(i) will ask owners to promptly make an appointment with their Dealer for an inspection and (ii) will inform owners that, if damage is found as a result of the improper routing, they will receive a second letter asking them to bring their vehicles back to the Dealer when replacement parts become available. The first recall owner notification is expected on or about 3/29/2024. For additional information, Isuzu owners may contact Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389.
Planned Dealer Notification Date : FEB 28, 2024 – MAY 28, 2024
Planned Owner Notification Date : MAR 29, 2024 – JUN 27, 2024
* NR – Not Reported

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Reference Number: GCUS-3-3174
N242441050 – Safety Recall – Mobileye Camera Cable Pinched – Application for WCAP
GM CUSTOMER CARE AND AFTERSALES
DCS6811
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 14, 2024
Subject: N242441050 – Safety Recall
Mobileye Camera Cable Pinched
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2020-2024 Chevrolet 6500XD/7500XD Low Cab Forward (LCF)
Equipped with Forward Collision Alert and Lane Departure Warning (Mobileye) (RPO Y65)
To: All General Motors Dealers
On February 28, 2024, GM sent to all GM dealers GlobalConnect Message GCUS-3-3161 regarding safety recall N242441050.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N242441050.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March 29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N242441050, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800129
Working Capital Assistance for Safety Recall N242441050
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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