N242441050 Mobileye Camera Cable Pinched – 2020-2024 Chevrolet LCF 6500XD & 2023-2024 7500XD

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February 28, 2024 NHTSA CAMPAIGN NUMBER: 24V157000

Overloaded Electrical Circuit from Wiring Damage

Overloaded electrical circuits can overheat, increasing the risk of fire. In addition, wiring damage may cause a loss of turn signal, hazard lights, and/or collision system function, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V157000

Manufacturer Isuzu Motors Limited

Components FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM

Potential Number of Units Affected 2,891

 

Summary

Isuzu Motors Limited (Isuzu) is recalling certain 2019-2024 FTR, 2020-2024 Chevrolet LCF 6500XD, 2022-2024 FVR, and 2023-2024 Chevrolet LCF 7500XD vehicles equipped with a Mobileye Collision Warning System. The Mobileye camera cable may have been routed improperly, which can result in wiring damage and an overloaded electrical circuit.

 

Remedy

Dealers will inspect and reroute the Mobileye camera cable or replace the Mobileye camera cable and T-harness, as necessary, free of charge. Owner notification letters are expected to be mailed March 29, 2024. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu’s number for this recall is V2401.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Frequently Asked Questions (FAQs) for Safety Recall N242441050
Mobileye Camera Cable Pinched

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

A1) Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2024 model year Chevrolet 6500XD/7500XD Low Cab Forward vehicles equipped with Forward Collision Alert and Lane Departure Warning (Mobileye) (RPO Y65).

 

Q2) What is the issue or condition?

A2) In the affected vehicles, the Mobileye camera cable extends from the centrally mounted windshield camera to the left A-pillar of the vehicle. In some of the subject vehicles, the Mobileye camera cable was installed in a manner that allowed the cable to become damaged either by the dash mounting bolts, the steel dash support bracket or by the dash itself. In the event the camera cable is damaged, the potential exists for the turn signal indicator wire, in the cable, to become grounded to the vehicle cab. If this condition occurs, when using the turn signal(s) or hazard lights, up to 15 amps of unexpected current can flow into this circuit. This will result in a buildup of heat within two diodes in the T-harness located under the left side of the dash. Continued operation of the turn signal(s) or hazard lights results in gradual failure of the diode(s) due to excess current. The diode(s) can become hot enough to ignite the T-harness insulating material, resulting in a fire.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3)

  • The activation of the vehicle’s hazard lights, when either the left or right turn signal is activated.
  • The turn signal or hazard lights will not activate due to a failed F-26 15-amp fuse.
  • An error code displayed on the Mobileye display, or no display shown.
  • An electrical burning smell.
  • Smoke from under the left side of the dash.

 

Q4) What is the remedy/repair?

A4) Dealers will be required to inspect the Mobileye camera cable. If the cable is undamaged, the dealer will reroute the cable to a revised location within the dash that does not contain any potential pinch or bolt damage points. If the turn signal indicator wire within the cable is damaged, the dealer will remove and replace the Mobileye camera cable and T-harness, then reroute the cable to the revised location.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) If the turn signal indicator wire in the Mobileye camera cable is grounded, one or more of the following events could occur – in each case, increasing the risk of a fire or crash:

  • The hazard lights may illuminate when the driver applies either the left or right turn signal.
  • The turn signals and hazard lights may not function when the driver applies them.
  • The Mobileye system may cease to function and display an error code, or no longer provide the driver with any collision avoidance information on the display.
  • Smoke or fire may occur under the left side of the dash.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is not applicable to Medium Duty vehicles. Towing is covered to the nearest Chevrolet Medium Duty dealer if your vehicle cannot be driven because of a warrantied defect. Please refer to Warranty Administration Bulletin #07-00-89-037: Warranty Administration – GM Courtesy Transportation and Roadside Assistance Programs for further information.

 


February 28, 2024
DET-24-014

ISUZU Campaign: V2401
Chronology of Defect Determination

Describe the chronology of events leading up to the defect determination decision.

On January 12, 2024, Isuzu North America Corporation (INAC) QA received a report of a fire that occurred under the dash of a 2024MY F-Series in Georgia in a vehicle owned by a large fleet customer.  INAC QA immediately reached out to the Isuzu Commercial Truck of America (ICTA) fleet representative and requested them to schedule a date at which an inspection of the vehicle could be performed.

On January 30, 2024, ICTA and INAC QA, together with representatives from the Fleet and the vehicle upfitter, performed a joint investigation on the subject vehicle.  The conclusion reached based on the inspection was that the T harness connecting the Mobileye (passive) driver collision avoidance system to the subject vehicle’s turn signal/flasher module had caught fire.  Upon further disassembly of the vehicle, the inspection participants discovered that the Mobileye camera cable which is routed under the dash was damaged by one of the dash mounting bolts and that exposed wires were present.

On February 1, 2024, ICTA issued a Field Product Report (FPR) for the subject vehicle in Georgia describing the damage found.

On February 1, 2024, INAC QA met internally and began reviewing the inspection photos from the subject vehicle in Georgia, the returned T harness, and the Mobileye and vehicle circuitry, along with past field data related to any Mobileye system issues.  INAC QA reviewed a report from the same fleet regarding a fire that occurred in September 2023 in an F-Series vehicle equipped with a Port-installed Mobileye system.  Although that fire was originally determined to be of unknown origin, upon re-review, INAC QA concluded that the Florida case and Georgia cases may have been related to the same root cause.

Between February 5, 2024, and February 7, 2024, the Fleet completed the inspection all 18 of its F-Series vehicles at its Georgia location.  The Fleet reported to ICTA that 3 additional vehicles were found to have damaged Mobileye camera cables, and that the damage location was the same as the subject vehicle.  Including the subject vehicle, the results indicated that 4 out of 18 (or 22%) of the vehicles at the Georgia location had camera cables that had been damaged by the dash or dash mounting bolt.

On February 6, 2024, INAC QA met with engineers from Isuzu Technical Center of America (ITCA) to review the cable routing and installation process.  During this visit, INAC QA retrained the Port Installed Option (PIO) staff and informed them of the importance of ensuring the camera cable was properly positioned under the dash.

On February 8, 2024, INAC QA notified Isuzu Motors Limited (IML) about the subject vehicle in Georgia, describing the damage found.

Between February 1, 2024, and February 12, 2024, INAC QA completed the analysis of the field data and found there were a total of 11 vehicles which had cases of pinched or damaged camera cables (including the Georgia and Florida cases discussed above), with 4 resulting in fire or thermal damage.  Review of the available photos from the cases also supported the conclusion that the diodes were being burned in the T harness.

On February 13, 2024, INAC QA performed an on-vehicle test and was able to induce a flame within 31 minutes.

On February 19, 2024, INAC QA finalized the review of the current field cases.

Although Isuzu is not aware of any crashes, injuries or deaths associated with this issue, on February 21, 2024, Isuzu made a decision to conduct a safety recall to address this concern.  Isuzu has received 5 warranty claims that could be related to this issue.

 


16 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET 6500XD 2020-2024
CHEVROLET 7500XD 2023-2024
ISUZU FTR 2019-2024
ISUZU FVR 2022-2024

 


8 Associated Documents

CHRONOLOGY REPORT

RMISC-24V157-9319.pdf 564.231KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V157-2812.pdf 67.919KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V157-3336.pdf 183.603KB

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Recall Acknowledgement

RCAK-24V157-6189.pdf 645.622KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V157-0340.pdf 116.798KB

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Defect Notice 573 Report

RCLRPT-24V157-1105.PDF 218.817KB

 


Recall 573 Report – 03/14/2024

RCLRPT-24V157-6449.PDF 218.633KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V157-3908.pdf 186.913KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V157&docType=RCL

 


 

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