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NHTSA ID Number: 10126136
Manufacturer Communication Number: GCUS-3-644
Summary
17200 – Customer Satisfaction. Certain vehicles, may have a condition in which an intermittent or lasting loss or reduction of power steering assist may occur at startup or while driving.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | IMPALA | 2014 |
SEOCONTENT-START
#17200: Customer Satisfaction – Loss of Electric Power Steering (EPS) – (Aug 5, 2016)
Subject: | 17200 Loss of Electric Power Steering (EPS) |
Models: | 2014 Chevrolet Impala |
---|
Reference Number: | N15201720 | Release Date: | August 2016 |
GWM Number: | 2017200 | Revision: | 00 |
Attention: | All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
This program is in effect until August 31, 2018. |
Make | Model | Model Year | RPO | Description | |
---|---|---|---|---|---|
From | To | ||||
Chevrolet | Impala | 2014 | 2014 | NJ2 | Belt Drive EPS |
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition | Certain 2014 model year Chevrolet Impala vehicles, equipped with Belt Driven Electric Power Steering (EPS) (RPO NJ2), may have a condition in which an intermittent or lasting loss or reduction of power steering assist may occur at startup or while driving. Updating the Power Steering Control Module (PSCM) software improves system performance. If power steering assist is lost or reduced, a message is displayed on the Driver Information Center and a chime sounds to inform the driver. Steering control can be maintained because the vehicle will revert to manual steering mode, but would require greater driver effort particularly at low vehicle speeds. |
Correction | Dealers are to inspect the PSCM ground and fuse for proper connection and update the PSCM software. |
Parts Information
No parts are required for this recall.
Warranty Information
Labor Code | Description | Labor Time | Trans. Type | Net Item |
9102457 | Repair Ground and Program Power Steering Control Module | 0.5 | ZFAT | N/A |
Service Procedure
- Inspect the G111 ground (1) and the 100A F3UB fuse (2) for proper connection. Ensure the ground is free of paint and both connections are tight.
- Tighten the G111 ground to 9Nm (80 lb in).
- Tighten the F3UB fuse to 4.7Nm (42 lb in).
- Fully charge the battery using the GR-8 Tool (EL-50313).
- Reprogram the power steering control module using the Service Programming System (SPS) with the latest calibrations available on TIS2WEB. Refer to the Power Steering Control Module Programming and Setup (NJ2) procedure in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2018. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2018, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Courtesy Transportation — For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Section 6.1.10 – Courtesy Transportation, for details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
August 2016
This notice applies to your vehicle, VIN:_____________________________________
Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Impala may have been built with a condition in which an intermittent or lasting loss or reduction of power steering assist may occur at startup or while driving. Updating the Power Steering Control Module (PSCM) software improves system performance. If power steering assist is lost or reduced, a message is displayed on the Driver Information Center and a chime sounds to inform the driver. Steering control can be maintained because the vehicle will revert to manual steering mode, but would require greater driver effort particularly at low vehicle speeds.
Your satisfaction with your Impala is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect the PSCM ground and fuse for proper connection and update the PSCM software. This service will be performed for you at no charge until August 31, 2018. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle Impala provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
17200
17200
Release Date: August 2016
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10126136
https://static.nhtsa.gov/odi/tsbs/2016/MC-10126136-9999.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
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My 2015 Impala locked steering while driving. I was. Wondering if gm is taking responsibility for any of these failure’s.