N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt – 2024 Chevrolet Silverado EV

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February 8, 2024 NHTSA CAMPAIGN NUMBER: 24V087000

Seat Belt Bezel May Damage or Tear Belt in a Crash

A torn or damaged seat belt may not properly restrain an occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 24V087

Manufacturer General Motors, LLC

Components SEAT BELTS

Potential Number of Units Affected 352

 

Summary

General Motors (GM) is recalling certain 2024 Chevrolet Silverado EV vehicles. An incorrect seat belt bezel on the second-row center seat belt may damage or tear the seat belt in the event of a crash.

 

Remedy

Dealers will replace the second-row center seat belt bezel, free of charge. Owner notification letters are expected to begin March 25, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N242430730.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Safety Recall
N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt
Release Date: February 2024
Revision: 00

 

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Silverado EV vehicles. An incorrect seat belt bezel installed at the second-row center seating position may damage or tear the seat belt in certain crash conditions. If the second-row center seat belt tears during a crash, an occupant in that seating position may not be properly restrained, increasing the risk of injury.

Correction

Dealers will replace the second-row center seat belt bezel with the correct bezel.

 

Parts

Quantity Part Name Part No.
1 Rear Seat Belt Opening Bezel 86570785

 

Service Procedure

Replace the Rear Seat Belt Opening Bezel. Refer to Rear Seat Belt Opening Bezel Replacement in SI.

 

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Frequently Asked Questions (FAQs) for Safety Recall N232430730
Incorrect Rear Seat Belt Bezel May Tear Seat Belt

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

A1) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Silverado EV vehicles.

 

Q2) What is the issue or condition?

A2) An incorrect seat belt bezel installed at the second-row center seating position may damage or tear the seat belt in certain crash conditions.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) None.

 

Q4) What is the remedy/repair?

A4) Dealers will replace the second-row center seat belt bezel with the correct bezel.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) If the second-row center seat belt tears during a crash, an occupant in that seating position may not be properly restrained, increasing the risk of injury.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On November 13, 2023, a GM engineer submitted an issue to GM’s Speak Up For Safety (SUFS) program after discovering that incorrect seat belt bezels were distributed to the assembly line which installs this part on the Silverado EV. GM opened a product investigation on November 28, 2023.

GM’s investigation determined that 352 Silverado EV vehicles built between February 23, 2023 and November 14, 2023 may have been built with an incorrect bezel. Sled tests with the incorrect bezel installed at the rear center seat location showed that under heavy loading (95th percentile male test dummy in a 35-mph frontal impact) bunching of the belt at the bezel opening may damage or tear the belt.

On February 1, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. GM is not aware of any field incidents or injuries associated with this defect.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
CHEVROLET SILVERADO EV 2024

 


5 Associated Documents

Remedy Instructions and TSB

RCRIT-24V087-4357.pdf 107.333KB

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Recall Acknowledgement

RCAK-24V087-1780.pdf 645.424KB

 


Recall 573 Report – Defect Recall Report

RCLRPT-24V087-3172.PDF 213.793KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V087-1284.pdf 115.135KB

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Miscellaneous Docum- Frequently Asked Questions (FAQs) for Safety Recall N232430730 Incorrect Rear Seat Belt Bezel May Tear Seat Belt

RMISC-24V087-4077.pdf 100.415KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V087&docType=RCL

 


 

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