“This site contains affiliate links for which OEMDTC may be compensated” |
February 22, 2024 NHTSA CAMPAIGN NUMBER: 24V133000
Emergency Braking Can Activate Unexpectedly
Unexpected automatic emergency braking can cause the vehicle to abruptly stop or slow down, increasing the risk of a crash.
NHTSA Campaign Number: 24V133
Manufacturer General Motors, LLC
Components ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
Potential Number of Units Affected 55,755
Summary
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Colorado and GMC Canyon vehicles. The front camera module (FCM) system may falsely detect an obstacle, causing the automatic emergency braking (AEB) to engage unexpectedly.
Remedy
Dealers will update the front camera module (FCM) software, free of charge. Owner notification letters are expected to be mailed April 8, 2024. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A232424660.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Frequently Asked Questions (FAQs) for Safety Recall A232424660
Unwanted Automatic Emergency Braking
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
A1) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles.
Q2) What is the issue or condition?
A2) The front camera module (FCM) system in these vehicles may, under certain conditions, improperly command an automatic emergency braking (AEB) event.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) None.
Q4) What is the remedy/repair?
A4) The remedy is not available at this time.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) If an unwarranted AEB event occurs and causes the vehicle to unnecessarily stop or slow down, there is an increased risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a remedy is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On September 21, 2023, a report was submitted to GM’s Speak Up For Safety (SUFS) program regarding allegations of improper AEB events in vehicles in China. On September 26, 2023, GM opened a product investigation into GM vehicles in the U.S. equipped with the same FCM system.
Testing conducted by GM and GM’s supplier found that, under certain conditions, software in the FCM may improperly detect an obstacle, which can lead to initiation of an unwarranted AEB event. GM’s investigation included detailed comparative analysis of the relevant field data relating to different versions of the FCM software, vehicles built in different production periods, and vehicles in the U.S. and China. GM’s analysis found 234 field complaints in the U.S. potentially related to this condition, which were received by GM between November 29, 2022, and February 6, 2024. Of these claims, four involved accidents and three involved minor injuries.
On February 15, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | COLORADO | 2023 |
GMC | CANYON | 2023 |
6 Associated Documents
Recall Acknowledgement
RCAK-24V133-5141.pdf 645.537KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V133-5090.pdf 126.384KB
Defect Notice 573 Report
RCLRPT-24V133-8065.PDF 214.41KB
Other Recall Related Documents – Unwarranted Automatic Emergency Braking (AEB) Events
RCORRD-24V133-9988.pdf 8.059KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A232424660 Unwanted Automatic Emergency Braking
RMISC-24V133-2453.pdf 98.303KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A232424660 – Safety Recall Unwanted Automatic Emergency Braking Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-24V133-7879.pdf 187.908KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V133&docType=RCL
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
- 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
- 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
- 👉The MaxiFlash VCI can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for BMW and for Mercedes (compatible) vehicle module programming.
- 👉Includes One-Year Limited Warranty. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter. 🚦If you have any other question, feel free to contact 📧 mbdh2022@outlook. com 📧
- 【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2024 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) Top-notch Topology Mapping function
- 【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new ISO9141/J1850/SAE J2610/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 【New Released Topology Mapping】Update your X431 PRO 5 to V 7.03.014 to gain Topology Mapping function. This advanced feature, typically found only on tools costing over $3000, provides a comprehensive view of a vehicle's data bus configurations, improving repair efficiency by up to 90%. With just one click, you can gain insights into the layout of a vehicle's system and clear any troubles. Compatibility with your vehicle's brand should be verified by checking the VIN before purchasing.
- 【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
- 【A-ctive Test + ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 min.This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians:1) ECU Coding for replacing, match, relearn, recode new ECU modules;2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data;3) VAG Guided functions ease complex issues;4) Personalization & ADAS improving car performance and driving safety.
Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
A23-242466 – 2023 MY Chevrolet Colorado and GMC Canyon – Unwarranted Automatic
Emergency Braking (AEB) Events
GM Confidential
On February 15, 2024, GM’s Safety & Field Action Decision Authority (SFADA) decided to conduct a
Safety Recall on select 2023 Chevrolet Colorado/GMC Canyon vehicles equipped with the Veoneer front
camera module because of a potential for unwarranted automatic emergency braking (AEB).
Production Build Model Years
2023 Chevrolet Colorado/GMC Canyon
US Population
Approximately 55,840 US Vehicles
Brief description of the condition
The Veoneer front camera module may trigger an unwarranted AEB event in a non-collision situation.
Front Collision Alert operates in all speeds above 5 mph and AEB operates in a speed range between
5 mph and 85 mph.
Brief description of the remedy
Dealers will be instructed to conduct a calibration software update to the front camera module.
Sale / Stop Delivery Status
Yes
Media Press Release – Y/N
No
Field Accident Data
5 accidents, 3 injuries, 0 fatalities
**************************************************************************************************************
Reference Number: GCUS-3-3156
Stop Delivery Order for Safety Recall A232424660 – Unwanted Automatic Emergency Braking
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6801
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 22, 2024
Subject: Stop Delivery Order for Safety Recall A232424660
Unwanted Automatic Emergency Braking
Models: 2023 Chevrolet Colorado
2023 GMC Canyon
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM recall number is A232424660.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. The front camera module (FCM) system in these vehicles may, under certain conditions, improperly command an automatic emergency braking (AEB) event. If an unwarranted AEB event occurs and causes the vehicle to unnecessarily stop or slow down, there is an increased risk of a crash.
The remedy is not available at this time. This GlobalConnect message will be updated with further details in the near future.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “02/22/2024” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working to develop a remedy as quickly as possible. When a remedy is available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-133
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 22, 2024 NHTSA Recall No. : 24V-133 Manufacturer Recall No. : A232424660 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 55,755 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Chevrolet Colorado Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to determine the affected population. There are 46,708 Chevrolet Colorado vehicles affected by this recall. Production Dates : SEP 30, 2022 – DEC 15, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 GMC Canyon Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to determine the affected population. There are 9,047 GMC Canyon vehicles affected by this recall.
Production Dates : SEP 29, 2022 – DEC 15, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-133 Page 2 Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. The front camera module (FCM) system in these vehicles may, under certain conditions, improperly command an automatic emergency braking (AEB) event.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If an unwarranted AEB event occurs and causes the vehicle to unnecessarily stop or slow down, there is an increased risk of a crash.
Description of the Cause : The calibration of the software in the FCM system can, under certain conditions, falsely detect an obstacle. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : DATA FILE-FV CAMERA OBJ DETN CALN
Component Description : Front Camera Module Software Calibration
Component Part Number : 85009015; 86579719; 86546808; 86540248; 86515382; 86506893; 85665009;
85656756; 85646870; 86785282 Component Name 2 : DATA FILE-FV CAMERA OBJ DETN CALN
Component Description : Front Camera Module Software Calibration
Component Part Number : 85009016; 86579720; 86546809; 86540249; 86515383; 86506894; 85665010;
85656757; 85646868; 85538159 Supplier Identification : Component Manufacturer
Name : Veoneer (Magna) Address : Box 13089
Klarabergsviadukten 70, C6, SE-103 02 Stockholm Foreign States 111 64
Country : Sweden The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-133
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
On September 21, 2023, a report was submitted to GM’s Speak Up For Safety (SUFS) program regarding allegations of improper AEB events in vehicles in China. On September 26, 2023, GM opened a product investigation into GM vehicles in the U.S. equipped with the same FCM system. Testing conducted by GM and GM’s supplier found that, under certain conditions, software in the FCM may improperly detect an obstacle, which can lead to initiation of an unwarranted AEB event. GM’s investigation included detailed comparative analysis of the relevant field data relating to different versions of the FCM software, vehicles built in different production periods, and vehicles in the U.S. and China. GM’s analysis found 234 field complaints in the U.S. potentially related to this condition, which were received by GM between November 29, 2022, and February 6, 2024. Of these claims, four involved accidents and three involved minor injuries. On February 15, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
Description of Remedy :
Description of Remedy Program : Dealers will reflash the front camera module (FCM).
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Updated FCM software calibration corrects this condition. 2024 model year vehicles were contained and will have updated front camera module (FCM) software. Recall Schedule :
Description of Recall Schedule : Dealers will be notified on February 22, 2024. Owner notification is estimated to begin on April 8, 2024.
Planned Dealer Notification Date : FEB 22, 2024 – FEB 22, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 08, 2024
* NR – Not Reported
**************************************************************************************************************
Reference Number: GCUS-3-3164
A232424660- Safety Recall- Unwanted Automatic Emergency Braking- Application for Used Vehicle Working Capital Assistance Program (WCAP)
GM CUSTOMER CARE AND AFTERSALES
DCS6814
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 7, 2024
Subject: A232424660 – Safety Recall
Unwanted Automatic Emergency Braking
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2023 Chevrolet Colorado
2023 GMC Canyon
To: All General Motors Dealers
On February 22, 2024, GM sent to all GM dealers GlobalConnect Message GCUS-3-3156 regarding safety recall A232424660.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall A232424660.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March 29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall A232424660, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800128
Working Capital Assistance for Safety Recall A232424660
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END