N232431480 Front Wheel Hub Bolts May Fracture – 2023 Chevrolet Colorado & GMC Canyon

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March 28, 2024 NHTSA CAMPAIGN NUMBER: 24V237000

Front Wheel Hub Bolts Over-Tightened

Damaged bolts may loosen or break, which can result in a loss of vehicle control and increase the risk of a crash.

 

NHTSA Campaign Number: 24V237

Manufacturer General Motors, LLC

Components WHEELS

Potential Number of Units Affected 17

 

Summary

General Motors, LLC (GM) is recalling certain 2023 Chevrolet Colorado and GMC Canyon vehicles. The front wheel hub bolts may have been over-tightened and damaged during installation.

 

Remedy

Dealers will replace the left and right front wheel hub bolts, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232431480.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Safety Recall
N232431480 Front Wheel Hub Bolts May Fracture

Condition

General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation. These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.

 

Correction

Dealers will replace left and right front wheel hub bolts.

 

Parts

Quantity Part Name Part No.
8 BOLT, FRT WHL HUB WPC885

 

Service Procedure

1. Raise and support vehicle. Refer to Lifting and Jacking the Vehicle in SI.

Note: Disassembly of any additional components should NOT be necessary for this procedure (ie: brake caliper, front wheel drive shaft, etc).

 

Note: Some components not shown for visual clarity.

Note: Left side shown, right hand similar.

Important: Remove and replace the Front Wheel Hub Fasteners one at a time.

2. One bolt at a time, remove each Front Right Hand Side Wheel Hub Fastener and replace with NEW Front Wheel Hub Fastener hand tight.

Caution: This vehicle is equipped with torque-to-yield or single use fasteners. Install a NEW torque-to-yield or single use fastener when installing this component. Failure to replace the torque-to-yield or single use fastener could cause damage to the vehicle or component.

Note: Torque each fastener in sequence as the graphic above illustrates.

3. Tighten in sequence as illustrated in the above each Front Right Hand Side Wheel Hub Fastener to 130Nm (196 lb ft) then torque each Fastener in sequence as illustrated in the above an additional 90-105 degrees.

4. Repeat Steps 2 and 3 for the Left Hand Side Front Wheel Hub Fasteners.

5. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

 

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Frequently Asked Questions (FAQs) for Safety Recall N232431480
Front Wheel Hub Bolts May Fracture

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

A1) General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2023 model year Chevrolet Colorado and GMC Canyon vehicles.

 

Q2) What is the issue or condition?

A2) These vehicles may contain one or more front wheel hub bolts that were over-torqued and potentially damaged during installation.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

A3) If a damaged bolt loosens, the driver may hear noise or feel vibration from the affected front wheel hub.

 

Q4) What is the remedy/repair?

A4) Dealers will replace left and right front wheel hub bolts.

 

Q5) What is the safety risk? Is the vehicle safe to drive?

A5) These bolts may be deformed and may loosen over time. If a bolt breaks during vehicle operation, this could place excessive load on the remaining bolts and lead to partial loss of vehicle control, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

A7) Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On November 17, 2023, an engineer at GM’s assembly plant submitted this issue to GM’s Speak Up For Safety (SUFS) program after discovery of four front wheel hub bolts with signs of deformation on Chevrolet Colorado and GMC Canyon vehicles. The discovery was made shortly after the November 9, 2023, implementation of a torque strategy change for installation of the bolts, which the plant rescinded as a precaution on November 16, 2023. GM opened a product investigation on January 5, 2024.

GM’s investigation found that the torque strategy change did not include fail-safe measures to prevent the in-plant assembly contractor from initiating multiple tightening attempts on the same bolt, leading to potential over-torquing during installation. On March 21, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. GM is not aware of any field incidents or complaints associated with this defect.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET COLORADO 2023
GMC CANYON 2023

 


7 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Message re N232431480 – Safety Recall Front Hub Bearing Bolts Incorrectly Torqued

RCMN-24V237-8092.pdf 164.757KB

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Remedy Instructions and TSB – Bulletin re N232431480 Front Wheel Hub Bolts May Fracture

RCRIT-24V237-2074.pdf 197.02KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232431480 Front Wheel Hub Bolts May Fracture

RMISC-24V237-7264.pdf 98.341KB

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Defect Notice 573 Report

RCLRPT-24V237-3090.PDF 214.428KB

 


Recall Acknowledgement

RCAK-24V237-7537.pdf 645.424KB

 


Remedy Instructions and TSB – N232431480 Front Wheel Hub Bolts May Fracture

RCRIT-24V237-7899.pdf 220.845KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-24V237-6739.pdf 78.918KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V237&docType=RCL

 


 

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