N232419690 Windshield Adhesive Missing – 2023 GMC Acadia & 2024 Cadilac XT5 & XT6

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Safety Recall N232419690 Windshield Adhesive Missing Copyright 2023 General Motors. All Rights Reserved. Page 1 of 2 Release Date: October 2023 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To GMC Acadia 2023 2023 Cadillac XT5 2024 2024 Cadillac XT6 2024 2024 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year GMC Acadia and 2024 model year Cadillac XT5 and XT6 vehicles. The windshield of these vehicles may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body. If the windshield is not properly bonded, there is an increased risk of injury to occupants in a crash. Correction Dealer will inspect windshield and properly apply primer and urethane. If windshield is damaged, dealer will replace as necessary. Parts No parts are required for this procedure. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9107001 Inspect Only – No Further Action Required 0.3 ZFAT N/A 9107002 Sublet Repair (includes inspection) 0.4 ZFAT * * Amount identified in “Net Item” should represent the actual sum total of the sublet repair. Service Procedure Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Caution: DO NOT apply excessive force to Windshield as it may not have the urethane seal. Excessive force could cause part damage. 1. With the aid of an assistant on the outside of the vehicle, apply LIGHT pressure on the inside of the Windshield pushing outward to verify the Windshield is secured to the vehicle. • If the Windshield IS secure, no further action is required. • If the Windshield is NOT secure, proceed to step 2. 2. With the aid of an assistant, carefully pull back the Windshield and inspect for any signs of cracking, damage to locating pins, or any other damage to the Windshield. • If there is NO damage, proceed to step 3. • If there IS damage, proceed to step 4. 3. Reseal the Windshield. Sublet repair to local glass repair facility. Note: Please use the VIN and EPC to determine which Windshield to order. 4. Replace the Windshield. Sublet repair to local glass repair facility. Safety Recall N232419690 Windshield Adhesive Missing Page 2 of 2 Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-681 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : OCT 12, 2023 NHTSA Recall No. : 23V-681 Manufacturer Recall No. : N232419690 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 42 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 GMC Acadia Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. 25 GMC Acadia vehicles are affected by this recall. Production Dates : JUN 10, 2023 – JUN 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Cadillac XT5 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. 8 Cadillac XT5 vehicles are affected by this recall. Production Dates : JUN 10, 2023 – JUN 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-681 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2024-2024 Cadillac XT6 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. 9 Cadillac XT6 vehicles are affected by this recall. Production Dates : JUN 10, 2023 – JUN 12, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year GMC Acadia and 2024 model year Cadillac XT5 and XT6 vehicles. The windshield of these vehicles may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the windshield is not properly bonded, there is an increased risk of injury to occupants in a crash. Description of the Cause : During windshield assembly, the urethane pump hose became disconnected so that it was no longer dispensing the adhesive required to bond the windshield to the vehicle body. Identification of Any Warning that can Occur : The customer may notice wind noise while driving or a water leak from the windshield. Involved Components : Component Name 1 : WINDSHIELD ASM Component Description : Windshield Glass Component Part Number : 84559909, 84559911, 84559913, 84577632, 84577634, 84722402, 84739468 Supplier Identification : Component Manufacturer Part 573 Safety Recall Report 23V-681 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Name : NR Address : NR NR Country : NR Chronology : On August 9, 2023, a GM Brand Quality Manager submitted an issue to GM’s Speak Up For Safety program after a customer complained of a windshield leak on a 2023 model year GMC Acadia. GM opened a product investigation on August 15, 2023. GM’s investigation determined that, during a portion of one shift on June 10, 2023, the assembly plant built vehicles without the urethane sealant required to bond the windshield to the vehicle body. GM is aware of one relevant field incident and has determined there are 42 potentially affected vehicles in the US. On October 5, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealer will inspect windshield and properly apply primer and urethane. If windshield is damaged, dealer will replace as necessary. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : Vehicle will be assembled with urethane sealant on windshield. Identify How/When Recall Condition was Corrected in Production : The disconnected hose was discovered and reconnected during the subject shift and thereafter vehicles were assembled with the proper urethane sealant. Recall Schedule : Description of Recall Schedule : Dealers will be notified on October 12, 2023. Owner notification is estimated to begin on November 27, 2023. Planned Dealer Notification Date : OCT 12, 2023 – OCT 12, 2023 Planned Owner Notification Date : NOV 27, 2023 – NOV 27, 2023 * NR – Not Reported

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Reference Number: GCUS-3-3045 N232419690 – Safety Recall – Windshield Adhesive Missing GLOBAL SAFETY FIELD INVESTIGATIONS DCS6689 URGENT – DISTRIBUTE IMMEDIATELY Date: October 12, 2023 Subject: N232419690 – Safety Recall Windshield Adhesive Missing Models: 2023 GMC Acadia 2024 Cadillac XT5 2024 Cadillac XT6 To: All General Motors Dealers General Motors is releasing Safety Recall N232419690 today. The total number of U.S. vehicles involved is 42. Please see the attached bulletin for details. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin in the near future. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 12, 2023. A list of vehicles in dealer inventory is attached to this message. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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