N222383791 Seatbelt Pretensioner Fire – 2017-2020 Chevrolet Bolt EV

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN. IMPORTANT SAFETY RECALL January 2023 This notice applies to your vehicle, VIN: __________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2020 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222383791. Why is your vehicle being recalled? In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet Bolt EV/EUV 1-833-EVCHEVY (1-833-382-4389) 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V930. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina Carto Vice President Global Vehicle Safety and Systems GM Recall: N222383791

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Product Safety Recall N222383791 Seatbelt Pretensioner Fire Copyright 2023 General Motors. All Rights Reserved. Page 1 of 16 Release Date: May 2023 Revision: 01 Revision Description: This bulletin has been revised to update the correction statement. Please discard all previous copies of bulletin N222383791. Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery December 15, 2022. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall-specific training, tool and equipment requirements, and repairs must be performed by a technician who has successfully completed the required training. For Canadian Dealers: Only Chevrolet Dealers who have signed the Chevrolet Electric Models Agreement and have met all the Chevrolet Bolt EV-specific training, tools, and equipment requirements are eligible to complete the repair. Any Dealer unsure of their eligibility status should immediately review with their District Service Manager. Make Model Model Year RPO Description From To Chevrolet Bolt EV 2017 2020 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 – 2020 model year Chevrolet Bolt EV vehicles. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. Correction Dealers will install metal foil at the carpet near the pretensioner exhaust as well as pretensioner covers. Parts Quantity Part Name Part No. 1 Pretensioner Cover Kit (includes both covers and zip ties) 42864662 Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106596 Install Foil Tape and Covers 1.2 ZFAT * 9106598 Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY N/A ZFAT ** Note: To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. * The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P needed to perform the required repairs, not to exceed $2.00 USD, $6.88 CAD, plus applicable Mark-Up or Landed Cost (for Export). This is a locally sourced supply, do not order from GMCCA. Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 2 of 16 Important: The WCAP ZSET transaction labor code, 9800101, provided in the dealer message sent on January 3, 2023, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject. ** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (December 15, 2022) to the date the inspection or repair closed the recall bulletin. (not to exceed 115 days). Vehicle Working Capital Assistance Program Reimbursement Amount USA Canada 2017 Chevrolet Bolt EV $6.26 $12.71 2018 Chevrolet Bolt EV $7.33 $13.48 2019 Chevrolet Bolt EV $8.30 $14.98 2020 Chevrolet Bolt EV $9.18 $15.10 Service Procedure Important: The following procedure requires the use of 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P. 3-M PN #3340 and Nashua #324A meet this specification. One of these products, or an equivalent must be used in this procedure. The equivalent material must meet the following specifications: • Base Material: Aluminum Foil Tape • Foil Thickness: 2 Mil thick foil (total tape thickness including adhesive will be approximately 3.4-4.5 Mil) • Adhesive Type: Acrylic • Temperature working range: -25°C to 125°C (-13°F to 257°F) • Backing: Liner Backing Preferred for installation (Not required, should be discarded) 4585993 1. Push the pin in the slot on the mini-buckle to disengage the rear center seat belt retractor from the rear center seat belt buckle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 3 of 16 4537958 2. Release the 2 cushion clip tabs (1). 3. If equipped, disconnect the electrical connectors. 4. Pull up on the front of the Rear Seat Cushion (2) and lift out of the vehicle. 4552179 5. Starting at the front of the Rear Side Door Sill Garnish Molding (1), pull upward at the B-Pillar Joint to disengage the Rear Side Door Sill Garnish Molding (1) on both sides of the vehicle. 6. Work your way rearward disengaging all of the Rear Side Door Sill Garnish Molding clips then pull forward to disengage from the C-pillar lower on both sides of the vehicle. 7. Remove the Rear Side Door Sill Garnish Molding (1) on both sides of the vehicle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 4 of 16 4540195 8. Using a flat bladed plastic trim tool, remove the Instrument Panel Outer Trim Cover – Left Side (1). 9. Using a flat bladed plastic trim tool, remove the Instrument Panel Outer Trim Cover – Right Side (2). 4532557 10. Pull down on the clip (1) to remove from the Hood Primary Latch Release Cable Handle (2). 11. Remove the Hood Primary Latch Release Cable Handle (2). Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 5 of 16 4552175 12. Starting at the rear of the Front Side Door Sill Garnish Molding (1), pull upward at the B-Pillar joint to disengage on both sides of the vehicle. 13. Work your way forward disengaging all of the Front Side Door Sill Garnish Molding clips then pull rearward to disengage the clip on the forward vertical wall. 14. Remove the Front Side Door Sill Garnish Moldings (1) on both sides of the vehicle. 15. Move both front seats to the full forward position. 4552180 16. Pull the Center Pillar Lower Trim Panel (1) inward and upward to disengage the retainers on both sides of the vehicle. 17. Remove the Center Pillar Lower Trim Panel (1) on both sides of the vehicle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 6 of 16 6218989 18. Pull the carpet back around the seat belt pretensioner to expose the insulation on the passenger’s side of the vehicle. 19. Cut the insulation to be the same dimension as the existing hole for the cable (25 mm, 1 inch) as shown above. 6224055 20. Disconnect the electrical connector (1) from the seat belt pre tensioner. 21. Install the cover (2) by first hooking the back and then rotating it into place as shown above. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 7 of 16 6224056 22. Install the zip tie loosely in the groove of the cover, as shown above. 6224057 23. Tighten the zip tie (1) so that the head is positioned down, as shown above. 24. Trim the excess of the zip tie so it is flush with the head. 25. Install the electrical connector on the seat belt pretensioner. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 8 of 16 5443038 Important: If 2.5” width tape is not available and narrower tape must be used, use two layers of the narrower tape overlapped on top of each other to create a 2.5” wide section of material. THIS MUST BE DONE ON THE BENCH BEFORE THE MATERIAL IS INSTALLED ON THE VEHICLE. ENSURE THE LAYERS OF TAPE ARE FULLY ADHERED TO EACH OTHER WITH NO GAPS before it is installed on the vehicle. Note: While handling the foil tape, leave the paper liner on the tape and peel it off as the tape is applied to the surface. 26. Prepare two 150 mm (6 in) pieces of 3-M PN 3340 foil tape of an equivalent 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P. 6219007 27. Place one of the pieces of foil tape (1) along the bottom of the insulation starting from the foam block (2) and going forward lining up with the edge of the insulation, as shown above. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 9 of 16 6219020 28. Place the second piece of foil tape on top of the insulation lining it up with bottom piece of tape leaving about half the width of the tape hanging off the edge of the insulation. 29. Carefully fold the tape over the edge of the insulation and ensure it fully adheres to the bottom piece of tape as shown above. 6219024 30. Cut a slit lining up with the seat belt pretensioner in both pieces of tape to allow the insulation and tape to fit around the pretensioner as shown above. 31. Reinstall the insulation into its original location. 32. Fold carpet back into place. 33. Repeat steps 18 through 32 on the driver’s side of the vehicle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 10 of 16 4552180 34. Install the Center Pillar Lower Trim Panel (1) on both sides of the vehicle. 4552175 35. Install the Front Side Door Sill Garnish Molding (1) on both sides of the vehicle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 11 of 16 4532557 36. Install the Hood Primary Latch Release Cable Handle (2). 37. Install the clip (1). 4540195 38. Install the Instrument Panel Outer Trim Cover – Left Side (1). 39. Install the Instrument Panel Outer Trim Cover – Right Side (2). Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 12 of 16 4552179 40. Install the Rear Side Door Sill Garnish Molding on both sides of the vehicle. 4537958 41. If equipped, connect the electrical connectors. 42. Install the Rear Seat Cushion (2). Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 13 of 16 4585993 43. Reinstall the mini-buckle. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 14 of 16 Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 15 of 16 IMPORTANT SAFETY RECALL April 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2020 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222383791. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. What will we do? Your GM dealer will install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 ½ hours. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet Bolt EV/EUV 1-833-EVCHEVY (1-833-382-4389) 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V930. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Product Safety Recall N222383791 Seatbelt Pretensioner Fire Page 16 of 16 Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N222383791

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6519 URGENT – DISTRIBUTE IMMEDIATELY Date: April 5, 2023 Subject: N222383791 – Safety Recall Seatbelt Pretensioner Fire Models: 2017-2020 Chevrolet Bolt EV To: All General Motors Dealers General Motors is releasing Safety Recall N222383791 today. The total number of U.S. vehicles involved is approximately 80,000. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery December 15, 2022. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-14456 for additional information. Customer Letter Mailing The customer letter mailing will begin mid-April 2023. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated April 5, 2023. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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Reference Number: GCUS-3-2951 REVISION: N222383791-01 – Safety Recall – Seatbelt Pretensioner Fire – Revised Correction Statement GLOBAL SAFETY FIELD INVESTIGATIONS DCS6586 URGENT – DISTRIBUTE IMMEDIATELY Date: May 24, 2023 Subject: REVISION: N222383791-01 – Safety Recall Seatbelt Pretensioner Fire Revised Correction Statement Models: 2017-2020 Chevrolet Bolt EV To: All General Motors Dealers This bulletin has been revised to update the correction statement. Please discard all previous copies of bulletin N222383791. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6368 URGENT – DISTRIBUTE IMMEDIATELY Date: December 15, 2022 Subject: Stop Delivery Order for Upcoming Safety Recall N222383791 Seatbelt Pretensioner Fire Models: 2017-2020 Chevrolet Bolt EV To: All General Motors Dealers STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2017-2020 model year Chevrolet Bolt EV vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N222383791. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. Parts are not currently available, but when parts are available, dealers are to install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “12/15/2022” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES DCS6382 URGENT – DISTRIBUTE IMMEDIATELY Date: January 3, 2023 Subject: N222383791 – Safety Recall Seatbelt Pretensioner Fire Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2017-2020 Chevrolet Bolt EV To: All General Motors Dealers On December 15, 2022, GM sent to all GM dealers GlobalConnect Message GCUS-3-2739 regarding safety recall N222383791. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N222383791. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N222383791, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800101 Working Capital Assistance for Safety Recall N222383791 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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