N232422960 – Pedestrian Friendly Alert May Not Sound – 2023 Cadillac LYRIQ

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Reference Number: GCUS-3-3046 Stop Delivery Order for Safety Recall N232422960 – Pedestrian Friendly Alert May Not Sound GLOBAL SAFETY FIELD INVESTIGATIONS DCS6690 URGENT – DISTRIBUTE IMMEDIATELY Date: October 12, 2023 Subject: Stop Delivery Order for Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Models: 2023 Cadillac LYRIQ To: All General Motors Dealers STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2023 model year Cadillac LYRIQ vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM recall number is N232422960. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Cadillac LYRIQ vehicles. The Body Control Module (BCM) in these vehicles may have been updated with incorrectly calibrated software. This software may cause the vehicles to fail to emit the pedestrian-warning sounds required by FMVSS 141 while decelerating from 30 to 25 kph. A pedestrian may not hear an approaching vehicle equipped with this software, increasing risk of a crash with a pedestrian. Software is not currently available, but when software is available, dealers are to reprogram the BCM. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall on October 12, 2023. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “10/12/2023” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working to develop the remedy as quickly as possible. When a remedy is available, the recall bulletin will be released and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-682 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : OCT 12, 2023 NHTSA Recall No. : 23V-682 Manufacturer Recall No. : N232422960 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 62 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Cadillac LYRIQ Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle service records, including over-the-air update records, were used to identify affected vehicles. Production Dates : APR 07, 2022 – APR 20, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Cadillac LYRIQ vehicles. The Body Control Module (BCM) in these vehicles may have been updated with incorrectly calibrated software. This software may cause the vehicles to fail to emit the pedestrian-warning sounds required by FMVSS 141 while decelerating from 30 to 25 kph. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A pedestrian may not hear an approaching vehicle equipped with this software, increasing risk of a crash with a pedestrian. Description of the Cause : GM’s supplier inadvertently provided incorrect calibration values to GM’s software calibration management system. These incorrect calibration values were subsequently included in a software update package deployed between August 23, 2023, and September 8, 2023. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-682 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MODULE ASM-BODY CONT Component Description : Body Control Module (BCM) Component Part Number : 13549109, 13549489, 13550608, 13557470 Supplier Identification : Component Manufacturer Name : DENSO International America Address : 24777 DENSO Drive Southfield Michigan 48033 Country : United States Chronology : On September 8, 2023, a GM supplier quality engineer submitted an issue to GM’s Speak Up For Safety program regarding incorrectly calibrated software for the pedestrian alert feature on 2023 model year LYRIQ vehicles. GM opened a product investigation on September 22, 2023. This investigation determined that the supplier provided incorrect calibration values to GM’s software calibration management system, and that this incorrect software could cause the vehicle to fail to emit the FMVSS 141 required pedestrian alert sounds in certain operating conditions. GM is not aware of any field incidents related to this condition. On October 5, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will reprogram the BCM. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : The BCM reflash will contain software with the correct calibration values. Identify How/When Recall Condition was Corrected in Production : Deployment of the software package that contained the incorrect BCM calibration values was halted on September 8, 2023. Part 573 Safety Recall Report 23V-682 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified on October 12, 2023. Owner notification is estimated to begin on November 27, 2023. Planned Dealer Notification Date : OCT 12, 2023 – OCT 12, 2023 Planned Owner Notification Date : NOV 27, 2023 – NOV 27, 2023 * NR – Not Reported

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Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Copyright 2023 General Motors. All Rights Reserved. Page 1 of 8 Release Date: October 2023 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery October 12, 2023. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. This recall must only be completed by Cadillac dealers who have met EV Readiness Requirements, and the repair must be performed by a technician who has successfully completed the required training. For Canadian Dealers: Only Cadillac Dealers who have signed the Cadillac Retail and Facility Standards Addendum and have met all the Cadillac LYRIQ-specific training, tools, and equipment requirements are eligible to complete the repair. Any Dealer unsure of their eligibility status should immediately review with their District Service Manager. Make Model Model Year RPO Description From To Cadillac LYRIQ 2023 2023 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Cadillac LYRIQ vehicles. The Body Control Module (BCM) in these vehicles may have been updated with incorrectly calibrated software. This software may cause the vehicles to fail to emit the pedestrian-warning sounds required by F/CMVSS 141 while decelerating from 30 to 25 kph. A pedestrian may not hear an approaching vehicle equipped with this software, increasing risk of a crash with a pedestrian. Correction Dealers will reprogram the BCM. Parts No parts are required for this repair. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106877* Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration 0.2 ZFAT N/A 9106878* Body Control Module Reprogramming with SPS 0.5 ZFAT N/A 9107017 Floor Plan Reimbursement – NEW INVENTORY ONLY N/A ZFAT ** 9107018 Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY N/A ZFAT *** Note: To avoid having to “H” route the floor plan / WCAP transaction for approval, it must be submitted prior to the repair transaction. Floor Plan Reimbursement – NEW INVENTORY ONLY ** USA & Canada Dealers Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (October 12, 2023) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 21 days). Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 2 of 8 Vehicle Floor Plan Reimbursement Amount USA Canada 2023 Cadillac LYRIQ $15.58 N/A Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Important: The WCAP ZSET transaction labor code, 9800118, provided in the dealer message sent on October 26, 2023 (USA) or October 26, 2023 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject. *** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (October 12, 2023) to the date the inspection or repair closed the recall bulletin (not to exceed 21 days). Vehicle Working Capital Assistance Program Reimbursement Amount USA Canada 2023 Cadillac LYRIQ $18.73 $21.47 Important: * To avoid warranty transaction rejections, carefully read and follow the instructions below: 6125814 • The Warranty Claim Code from the programming event must be accurately entered in the “Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS2. Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 3 of 8 Warranty Claim Code Information Retrieval 6125774 If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows: 1. Open TLC on the computer used to program the vehicle. 2. Select and start SPS2. 3. Select Settings (1). 4. Select the Warranty Claim Code tab (2). The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Service Procedure Note: Carefully read and follow the instructions below. • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc) is off. • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO. Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System 2 (SPS2) for programming or reprogramming a module. • For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC application memory from a previous vehicle. • If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center window and use these for programming or reprogramming the subject module with the correct vehicle VIN and software and/or calibrations. Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 4 of 8 • The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. • The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning programming. 5743643 Important: If the vehicle VIN DOES NOT match, the message below will be shown. 5877000 5644477 Important: Techline Connect screens shown above. Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 5 of 8 Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin. 1. Reprogram the Body Control Module. Refer to K9 Body Control Module: Programming and Setup in SI. 5644478 Note: The screenshot above is an example of module programming and may not be indicative of the specific module that is being programmed. Module selection and VIN information have been blacked out. Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the screen. 2. Record SPS Warranty Claim Code on job card for warranty transaction submission. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 6 of 8 bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 7 of 8 IMPORTANT SAFETY RECALL November 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Cadillac LYRIQ vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM recall N232422960. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? The Body Control Module (BCM) in these vehicles may have been updated with incorrectly calibrated software. This software may cause the vehicles to fail to emit the pedestrian-warning sounds at certain speeds. A pedestrian may not hear an approaching vehicle equipped with this software, increasing the risk of a crash with or injury to a pedestrian. What will we do? Your GM dealer will reprogram the BCM. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Cadillac LYRIQ EV 1-844-EV-CADILLAC (1-844-382-2345) 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V682. Safety Recall N232422960 Pedestrian Friendly Alert May Not Sound During Deceleration Page 8 of 8 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N232422960

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Reference Number: GCUS-3-3052 N232422960 – Safety Recall – Pedestrian Friendly Alert May Not Sound During Deceleration – WCAP GM CUSTOMER CARE AND AFTERSALES DCS6701 URGENT – DISTRIBUTE IMMEDIATELY Date: October 26, 2023 Subject: N232422960 – Safety Recall Pedestrian Friendly Alert May Not Sound During Deceleration Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2023 Cadillac LYRIQ To: All General Motors Dealers On October 12, 2023, GM sent to all GM dealers GlobalConnect Message GCUS-3-3046 regarding safety recall N232422960. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N232422960. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March 29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall N232422960, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800118 Working Capital Assistance for Safety Recall N232422960 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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Reference Number: GCUS-3-3053 N232422960 – Safety Recall – Pedestrian Friendly Alert May Not Sound During Deceleration GLOBAL SAFETY FIELD INVESTIGATIONS DCS6703 URGENT – DISTRIBUTE IMMEDIATELY Date: October 31, 2023 Subject: N232422960 – Safety Recall Pedestrian Friendly Alert May Not Sound During Deceleration Models: 2023 Cadillac LYRIQ To: All General Motors Dealers General Motors is releasing Safety Recall N232422960 today. The total number of U.S. vehicles involved is approximately 62. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery October 12, 2023. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-14456 for additional information. Customer Letter Mailing The customer letter mailing will begin on November 14, 2023. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 31, 2023. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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