A222359300 – Hood Striker Corrosion – 2013-2015 Chevrolet Spark & 2014-2015 Chevrolet Spark EV

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN. IMPORTANT SAFETY RECALL October 2022 This notice applies to your vehicle, VIN: __________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Spark EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall A222359300. Why is your vehicle being recalled? The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the hood striker assembly and hood latch assembly. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-630-2438 1-800-833-2438 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V640. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina Carto Vice President Global Vehicle Safety and Systems GM Recall: A222359300

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Product Safety Recall A222359300 Hood Striker Corrosion Copyright 2023 General Motors. All Rights Reserved. Page 1 of 7 Release Date: May 2023 Revision: 00 Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery August 25, 2022. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To Chevrolet Spark 2013 2015 Chevrolet Spark EV 2014 2015 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Chevrolet Spark EV vehicles. The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. Correction Dealers will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14V593 that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. Parts Quantity Part Name Part No. 1 Hood Striker 42864144 1 Hood Latch 94534171 Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106804 Hood Striker & Latch Replacement 0.4 ZFAT N/A 9106805 Customer Reimbursement Approved ZFAT * – For USA and Canada dealers only N/A – For Export dealers only 0.2 9106806 Customer Reimbursement Denied – For USA dealers only N/A ZFAT ** 9106807 Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY N/A ZFAT *** Note: To avoid having to “H” route the customer reimbursement / WCAP transaction for approval, it must be submitted prior to the repair transaction. * For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin Allowance. For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. ** Submit $10.00 USD administrative allowance in Net/Admin Allowance. Product Safety Recall A222359300 Hood Striker Corrosion Page 2 of 7 Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction. Important: The WCAP ZSET transaction labor code, 9800097, provided in the dealer message sent on September 9, 2022, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject. *** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (August 25, 2022) to the date the inspection or repair closed the recall bulletin (not to exceed 276 days). Vehicle Working Capital Assistance Reimbursement Amount USA Canada 2013 Chevrolet Spark $1.54 $2.55 2014 Chevrolet Spark $1.77 $2.85 2015 Chevrolet Spark $2.25 $3.03 2014 Chevrolet Spark EV $2.10 $4.70 2015 Chevrolet Spark EV $2.75 $4.70 Service Procedure Hood Striker Replacement 1. Open the hood. 2. Remove the hood striker. (Retainer Bolt Qty: 2) 6347423 3. Assemble the hood striker with new one. Product Safety Recall A222359300 Hood Striker Corrosion Page 3 of 7 6347425 4. Check that the primary lock is centered (Fig.1) and parallel (Fig.2,3). Re-adjust if necessary. Tighten: 8.5 N.m (75 lb in). Hood Primary and Secondary Latch Replacement 1. Remove air cleaner assembly. Refer to Air Cleaner Assembly Replacement in SI. 2. Remove hood primary and secondary latch. (Retainer Bolt Qty: 2). Refer to Hood Primary and Secondary Latch Replacement in SI. 6347426 3. Assemble the primary and secondary latch with new one. Tighten: 8.5 N.m (75 lb in). Caution: When the hood is closed after assembly, the front edge of the hood striker lever should not contact the latch and a gap should be maintained as shown in the figure (Sect B-B) below. If it interferes, adjust the hood striker position backward. Product Safety Recall A222359300 Hood Striker Corrosion Page 4 of 7 6347428 Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Product Safety Recall A222359300 Hood Striker Corrosion Page 5 of 7 Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. Customer Reimbursement Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at anytime to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall A222359300 Hood Striker Corrosion Page 6 of 7 IMPORTANT SAFETY RECALL June 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Chevrolet Spark EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall A222359300. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. What will we do? Your GM dealer will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14456 (14V593) that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 Product Safety Recall A222359300 Hood Striker Corrosion Page 7 of 7 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V640. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: A222359300

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IMPORTANT SAFETY RECALL June 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Chevrolet Spark EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall A222359300. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. What will we do? Your GM dealer will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14456 (14V593) that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V640. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: A222359300

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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6261 URGENT – DISTRIBUTE IMMEDIATELY Date: August 25, 2022 Subject: Stop Delivery Order for Upcoming Safety Recall A222359300 Models: 2013-2015 Chevrolet Spark 2014-2015 Chevrolet Spark EV To: All General Motors Dealers STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2013-2015 model year Chevrolet Spark and 2014-2015 model year Chevrolet Spark EV vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming Safety recall that involves these vehicles. The GM recall number is A222359300. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. To correct this condition, dealers will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14V593 that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES DCS6274 URGENT – DISTRIBUTE IMMEDIATELY Date: September 9, 2022 Subject: A222359300 – Safety Recall Hood Striker Corrosion Application for Used Vehicle Working Capital Assistance Program (WCAP) Models: 2013-2015 Chevrolet Spark 2014-2015 Chevrolet Spark EV To: All General Motors Dealers On August 25, 2022, GM sent to all GM dealers GlobalConnect Message GCUS-3-2622 regarding safety recall A222359300. The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use. This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall A222359300. Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program. To apply for the WCAP for safety recall A222359300, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance. Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines. Labor Code Description Labor Time Trans Code 9800097 Working Capital Assistance for Safety Recall A222359300 N/A ZSET To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system. To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement. Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo. In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines. GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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Reference Number: GCUS-3-2952 A222359300 – Safety Recall – Hood Striker Corrosion GLOBAL SAFETY FIELD INVESTIGATIONS DCS6585 URGENT – DISTRIBUTE IMMEDIATELY Date: May 24, 2023 Subject: A222359300 – Safety Recall Hood Striker Corrosion Models: 2013-2015 Chevrolet Spark 2014-2015 Chevrolet Spark EV To: All General Motors Dealers General Motors is releasing Safety Recall A222359300 today. The total number of U.S. vehicles involved is approximately 120,000. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery August 25, 2022. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Working Capital Assistance Program (WCAP) Eligibility Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-14456 for additional information. Customer Letter Mailing The customer letter mailing will begin on June 7, 2023. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 24, 2023. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-640 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : AUG 25, 2022 NHTSA Recall No. : 22V-640 Manufacturer Recall No. : A222359300 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 120,688 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2013-2015 Chevrolet Spark Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 116,223 Chevrolet Spark vehicles included in this recall. Production Dates : SEP 19, 2011 – SEP 09, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 Chevrolet Spark EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 4,465 Chevrolet Spark EV vehicles included in this recall. Production Dates : AUG 28, 2012 – NOV 11, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-640 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Spark EV vehicles. The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. Description of the Cause : The protective coating applied by the supplier to the hood striker assemblies, which include the secondary latch lever, was insufficient to prevent severe corrosion. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : STRIKER ASM-HOOD PRIM LAT Component Description : Hood Striker Assembly Component Part Number : 96688513, 94534170 Component Name 2 : LATCH ASM-HOOD PRIM & SECD Component Description : Hood Latch Assembly Component Part Number : 94534171, 96966791 Supplier Identification : Component Manufacturer Name : Shivani Locks PVT. Ltd Address : 14/6 Mathura Road, Prithla Palwal, Haryana Palwal Foreign States 121102 Country : India Part 573 Safety Recall Report 22V-640 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : This recall relates to a 2014 recall of the subject vehicles (NHTSA No. 14V593), which was intended to address premature corrosion of the secondary hood latch. The recall remedy was to replace the affected components with parts that had improved corrosion protection. GM opened a new product investigation on May 10, 2022 to assess the effectiveness of the remedy in this earlier recall, after identifying field reports of prematurely corroding hood latches in vehicles that had received the recall remedy. On June 15, 2022, GM expanded the scope of the investigation to include all 2013 – 2015 Spark and 2014 – 2015 Spark EV vehicles in the US. GM retrieved and reviewed data from warranty claims, TREAD reports, VOQ/CCC reports, and legal claims, and identified 276 global field reports potentially relating to the condition. These reports were received by GM between January 2, 2015 and May 25, 2022 and include 22 crash allegations and one minor injury allegation. GM also analyzed customer-pay sales and field-part returns. On August 18, 2022, GM’s Safety and Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14V593 that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021 How Remedy Component Differs from Recalled Component : Replacement hood striker assemblies have a protective coating with improved corrosion resistance. Hood latch assemblies may have suffered local deformation from a secondary latch lever that was stuck out of position and will be replaced with new, undeformed parts. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on August 25, 2022. GM estimates owner interim notification will begin on October 10, 2022. GM will provide an estimate for owner notification of an available remedy when available. Planned Dealer Notification Date : AUG 25, 2022 – AUG 25, 2022 Planned Owner Notification Date : OCT 10, 2022 – OCT 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-640 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : AUG 30, 2022 NHTSA Recall No. : 22V-640 Manufacturer Recall No. : A222359300 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 120,688 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2013-2015 Chevrolet Spark Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 116,223 Chevrolet Spark vehicles included in this recall. Production Dates : SEP 19, 2011 – SEP 09, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2014-2015 Chevrolet Spark EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 4,465 Chevrolet Spark EV vehicles included in this recall. Production Dates : AUG 28, 2012 – NOV 11, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-640 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Spark EV vehicles. The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. Description of the Cause : The protective coating applied by the supplier to the hood striker assemblies, which include the secondary latch lever, was insufficient to prevent severe corrosion. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : STRIKER ASM-HOOD PRIM LAT Component Description : Hood Striker Assembly Component Part Number : 96688513, 94534170 Component Name 2 : LATCH ASM-HOOD PRIM & SECD Component Description : Hood Latch Assembly Component Part Number : 94534171, 96966791 Supplier Identification : Component Manufacturer Name : Shivani Locks PVT. Ltd Address : 14/6 Mathura Road, Prithla Palwal, Haryana Palwal Foreign States 121102 Country : India Part 573 Safety Recall Report 22V-640 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : This recall relates to a 2014 recall of the subject vehicles (NHTSA No. 14V593), which was intended to address premature corrosion of the secondary hood latch. The recall remedy was to replace the affected components with parts that had improved corrosion protection. GM opened a new product investigation on May 10, 2022 to assess the effectiveness of the remedy in this earlier recall, after identifying field reports of prematurely corroding hood latches in vehicles that had received the recall remedy. On June 15, 2022, GM expanded the scope of the investigation to include all 2013 – 2015 Spark and 2014 – 2015 Spark EV vehicles in the US. GM retrieved and reviewed data from warranty claims, TREAD reports, VOQ reports, and legal claims, and identified 276 global field reports potentially relating to the condition. These reports were received by GM between January 2, 2015 and May 25, 2022 and include 22 crash allegations and one minor injury allegation. GM also analyzed customer-pay sales and field-part returns. On August 18, 2022, GM’s Safety and Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14V593 that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021 How Remedy Component Differs from Recalled Component : Replacement hood striker assemblies have a protective coating with improved corrosion resistance. Hood latch assemblies may have suffered local deformation from a secondary latch lever that was stuck out of position and will be replaced with new, undeformed parts. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on August 25, 2022. GM estimates owner interim notification will begin on October 10, 2022. GM will provide an estimate for owner notification of an available remedy when available. Planned Dealer Notification Date : AUG 25, 2022 – AUG 25, 2022 Planned Owner Notification Date : OCT 10, 2022 – OCT 10, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-640 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : NOV 18, 2022 NHTSA Recall No. : 22V-640 Manufacturer Recall No. : A222359300 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 120,688 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2015 Chevrolet Spark EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 4,465 Chevrolet Spark EV vehicles included in this recall. Production Dates : AUG 28, 2012 – NOV 11, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2013-2015 Chevrolet Spark Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. There are 116,223 Chevrolet Spark vehicles included in this recall. Production Dates : SEP 19, 2011 – SEP 09, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-640 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013 – 2015 model year Chevrolet Spark and 2014 – 2015 model year Spark EV vehicles. The secondary hood latch lever in these vehicles may prematurely corrode at the pivot. If severely corroded, the secondary latch striker may become stuck out of position and fail to properly engage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. Description of the Cause : The protective coating applied by the supplier to the hood striker assemblies, which include the secondary latch lever, was insufficient to prevent severe corrosion. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : STRIKER ASM-HOOD PRIM LAT Component Description : Hood Striker Assembly Component Part Number : 96688513, 94534170 Component Name 2 : LATCH ASM-HOOD PRIM & SECD Component Description : Hood Latch Assembly Component Part Number : 94534171, 96966791 Supplier Identification : Component Manufacturer Name : Shivani Locks PVT. Ltd Address : 14/6 Mathura Road, Prithla Palwal, Haryana Palwal Foreign States 121102 Country : India Part 573 Safety Recall Report 22V-640 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : This recall relates to a 2014 recall of the subject vehicles (NHTSA No. 14V593), which was intended to address premature corrosion of the secondary hood latch. The recall remedy was to replace the affected components with parts that had improved corrosion protection. GM opened a new product investigation on May 10, 2022 to assess the effectiveness of the remedy in this earlier recall, after identifying field reports of prematurely corroding hood latches in vehicles that had received the recall remedy. On June 15, 2022, GM expanded the scope of the investigation to include all 2013 – 2015 Spark and 2014 – 2015 Spark EV vehicles in the US. GM retrieved and reviewed data from warranty claims, TREAD reports, VOQ reports, and legal claims, and identified 276 global field reports potentially relating to the condition. These reports were received by GM between January 2, 2015 and May 25, 2022 and include 22 crash allegations and one minor injury allegation. GM also analyzed customer-pay sales and field-part returns. On August 18, 2022, GM’s Safety and Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will replace the hood striker assembly and hood latch assembly. Vehicles included in recall 14V593 that have not received the recall remedy will be administratively closed under the old recall number and moved under this recall campaign. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021 How Remedy Component Differs from Recalled Component : Replacement hood striker assemblies have a protective coating with improved corrosion resistance. Hood latch assemblies may have suffered local deformation from a secondary latch lever that was stuck out of position and will be replaced with new, undeformed parts. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified on August 25, 2022. GM estimates owner interim notification will begin on October 10, 2022. GM estimates owner notification of an available remedy will occur August 31, 2023. Planned Dealer Notification Date : AUG 25, 2022 – AUG 25, 2022 Planned Owner Notification Date : AUG 31, 2023 – AUG 31, 2023 * NR – Not Reported

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