Product Safety Recall N212345940 High Voltage Battery May Melt or Burn – 2020-2022 Chevrolet Bolt EV & 2022 Chevrolet Bolt EUV

SEOCONTENT-START
Product Safety Recall
N212345940 High Voltage Battery May Melt or Burn
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 8
Release Date:
December 2021
Revision:
01
Revision Description:
This bulletin has been revised to replace the service procedure with the advanced diagnostic software using the sequential ZFA – Field Action Multimodule Coordinated Sequence programming. The customer letter has also been added. Please discard all previous copies of bulletin N212345940.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 20, 2021.
The service procedure contained in this bulletin WILL NOT close the recall. The status of the VIN will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the service procedure. Even so, dealers should submit warranty claims for affected vehicles after the procedure in this bulletin is successfully completed.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes even after the procedure in this bulletin is completed.
This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall specific training, tool and equipment requirements. Repairs must be performed by a technician who has successfully completed the required training.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Bolt EV
2020
2022
Bolt EUV
2022
2022
Involved vehicles are marked “Incomplete, Remedy Not Available” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Even so, dealers should submit warranty claims for affected vehicles after the service procedure in this bulletin is successfully completed.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in 2020-22 model year Chevrolet Bolt EV and 2022 model year Chevrolet Bolt EUV vehicles. The high voltage batteries in some vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules in the recall population. Until the updated recall remedy is performed, dealers will update the software on the Hybrid/EV Powertrain Control Module 2 (HPCM2), Battery Energy Control Module (BECM), and Body Control Module (BCM) using the ZFA – Field Action Multimodule Coordinated Sequence.
Parts
No Parts Required
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105957
Reprogram using ZFA – Field Action Multimodule Coordinated Sequence
ADD: SOC Depletion to 80%
1.0
0.3
ZFAT
N/A
Important: The battery state of charge will be limited to 80% with updated software upon completion of this procedure.
Service Procedure
Perform the following steps BEFORE reprogramming the vehicle.
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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Important: Verify the vehicle SOC is less than 80%. This can be determined by looking at the bars on the power level indicator. If four or more empty bars (not showing green) are displayed, the SOC is at an acceptable level. If the power level indicator shows an SOC of greater than 80% The SOC must be adjusted before proceeding with the recalibration.
Caution: During this procedure, a puddle of water may form around the vehicle from HVAC system drainage. Use care to prevent any slip/fall conditions.
Note: Each hour of operation will reduce SOC by about 10%. Left unattended, the vehicle will automatically turn OFF after 2 hours. This procedure must be performed in a secure location because the vehicle is in a drivable condition. Take proper steps to ensure no unauthorized drivers have access to the vehicle.
If required, reduce the SOC as follows:
• Vehicle in PARK, Vehicle ON.
• Headlamps Low Beam: ON.
• Temp Control: Hi (Max Heat High) (note: windows should be down).
• Distribution: MAX Defrost (Engages AC Compressor).
• Fan Speed: High (8).
• Select: Fresh Air (Not recirc).
• Select: Heat & A/C .
• If equipped, turn heated seats to hi position.
• Verify SOC after 60 minutes. If the SOC is still greater than 80%, allow additional time for the loads listed above to reduce the SOC to less than 80%.
• When the SOC adjustment is completed return the HVAC controls to 72 Deg. AUTO, Set the headlamp control to AUTO.
Programming
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc.) is off.
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu
and the top center window match the VIN plate of the vehicle to be programmed prior to using Service
Programming System 2 (SPS2) for programming or reprogramming a module.
• For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the
TLC application memory from a previous vehicle.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC
top center window and use these for programming or reprogramming the subject module with the correct vehicle
VIN and software and/or calibrations.
Caution: Be sure the VIN selected in the drop-down menu (1) is the same as the vehicle connected (2) before
beginning programming.
5743643
Important: If the vehicle VIN DOES NOT match, the message below will be shown.
5877000
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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5644477
5431207
Important: Techline Connect and TIS2WEB screens shown above.
Important: If the same calibration/software warning is noted on the TLC or SPS Summary screen, select OK and
follow screen instructions. After a successful programming event, the WCC is located in the Service
Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to
the Warranty section of the bulletin.
5644478
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
Page 5 of 8
5431209
Note: The screenshots above are an example of module programming and may not be indicative of the specific
module that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location
of the WCC on the screen.
1. Reprogram the multiple modules through SPS/Techline Connect (SPS and Techline Connect screens shown) by
selecting “ZFA – Field Action Multimodule Coordinated Sequence” on the select controller screen and select
“Programming” for the Select Function/Sequence”. Select “Next” and follow all on screen instructions. In SPS, scroll
down to view all instructions prior to programming.
5924567
Note: The ZFA – Field Action Multimodule Coordinated Sequence must be used. The first module in the
sequence is the K114B HPCM2 which is programmed with Ignition OFF and the brake pedal depressed
to keep communications awake. The second module in the sequence is the K16 BECM, which is
programmed with Ignition ON/Propulsion OFF. The third module is the K9 BCM is also programmed with
Ignition ON/Propulsion OFF. Sequential programming may SKIP some modules if they already have
the latest available calibration.
Note: Failure to make the transition to Ignition ON/Propulsion OFF may result in having to restart the sequential
programming.
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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2. Remain in the vehicle with the brake pedal depressed during the programming of the K114B HPCM2. When the green check mark indicates the K114B HPCM2 has been re-programmed, as shown in the image, release the brake pedal and transition to Ignition ON/Propulsion OFF.
3. After programming has fully completed, clear DTCs. Let the vehicle sleep for 1 minute after removing the MDI, powering OFF, and closing all doors.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession are subject to this recall. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held until the final remedy is completed. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle is not re-certified for sale within the CPOIS system, and cannot be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in this safety recall.
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N212345940 Bulletin High Voltage Battery May Melt or Burn
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December 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
Thanks again for your continued patience as the team at Chevrolet works as quickly as we can to provide you with replacement battery modules for your Bolt EV or Bolt EUV. Battery replacements have begun, and we continue to work with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove parking and charging limitations on your 2020-2022 model year Chevrolet Bolt EV or 2022 model year Bolt EUV vehicle while we work on building replacement battery modules. This software will automatically limit your vehicle’s maximum state of charge to 80%, which will allow you to safely resume:
• charging indoors overnight;
• depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR 2020-2022 model year Chevrolet Bolt EV or 2022 Chevrolet Bolt EUV vehicle. Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service should take approximately 1-3 hours to complete. Until you have the software installed, we ask that you still follow our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall. THIS SOFTWARE IS NOT THE FINAL RECALL REMEDY and you will be notified when battery modules are available for replacement.
Once again, we appreciate your patience and understanding. If you have any questions, please contact the Chevrolet EV Concierge 1-833-EVCHEVY or your preferred Chevrolet EV dealer.
Steve Hill
Vice President
Chevrolet
GM Recall: N212345940**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5910
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 20, 2021
Subject: N212345940 – Safety Recall
High Voltage Battery May Melt or Burn
Models: Select 2020-22MY Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
To: All General Motors Dealers
Effective immediately, stop the delivery of certain 2020-22MY Chevrolet Bolt EV and Bolt EUV vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N212345940.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in 2020-22 model year Chevrolet Bolt EV and 2022 model year Chevrolet Bolt EUV vehicles. The high voltage batteries in some vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
To correct this condition the remedy will be the replacement of defective battery modules in the recall population. Until the updated recall remedy is performed, customers should take the following interim steps:
1. Customers should set their vehicle’s high-voltage battery system to a 90% state of charge limitation using Target Charge Level mode. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their dealer to have these adjustments completed.
2. Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this recall on August 23, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the 13 most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 23, 2021. When IVH is updated, all vehicles will have a status of “Incomplete-Remedy Not Available”. A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
IMPORTANT
• The recall bulletin attached to this message contains an INTERIM service procedure that WILL NOT close the recall.
• The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the interim service procedure.
• The interim service procedure involves manually updating the maximum state of charge of the battery pack by adjusting “Target Charge Level” to 90%.
• The recall bulletin will be visible in the SI system on August 24, 2021
• Only Chevrolet EV certified dealers are able to complete this interim service procedure.
• If you are not an EV certified dealer and need to know where the closest EV certified dealer is located, please contact the Dealer Business Center.**************************************************************************************************************IMPORTANT SAFETY RECALL
September 2021This notice applies to your vehicle, VIN: .
Dear :
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain model year vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212345940.
• This letter contains important interim safety precautions that should be followed until the final recall remedy is performed on your vehicle.
Why is your vehicle being recalled?
The high voltage batteries in some vehicles may pose a risk of
fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your dealer will replace defective lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on www.chevy.com/boltevrecall. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge team, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V650.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.GM Recall: N212345940**************************************************************************************************************IMPORTANT SAFETY RECALL
October 2021
This notice applies to your 2020 – 2022 model year Chevrolet Bolt vehicle. The applicable Vehicle Identification Number (VIN) can be found on the address label of the envelope.
Dear GM Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2022 Chevrolet Bolt vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212345940.
• This letter contains important interim safety precautions that should be followed until the final recall remedy is performed on your vehicle.
Why is your vehicle being recalled?
The high voltage batteries in some vehicles may pose a risk of
fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace defective lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on www.chevy.com/boltevrecall. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge team, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V650.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N212345940**************************************************************************************************************IMPORTANT SAFETY RECALL
September 2021This notice applies to your vehicle, VIN: .
Dear :
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain model year vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212345940.
• This letter contains important interim safety precautions that should be followed until the final recall remedy is performed on your vehicle.
Why is your vehicle being recalled?
The high voltage batteries in some vehicles may pose a risk of
fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your dealer will replace defective lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on www.chevy.com/boltevrecall. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge team, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V650.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
GM Recall: N212345940**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS DCS6014 URGENT – DISTRIBUTE IMMEDIATELY Date: December 21, 2021 Subject: Bolt EV/EUV Parking Update Cling Sticker Models: 2017-2022 Bolt EV and Bolt EUV Vehicles To: All General Motors Chevrolet Dealers As battery module replacements continue and advanced diagnostics software is now available for all Bolt EV/EUV owners, Chevrolet has created a “Chevrolet Certified” window cling for owners who have either had their battery modules replaced or the latest advanced diagnostics software installed in their vehicles. These clings feature a QR code that parking lot attendants and garage owners can scan to confirm that the particular Bolt EV/EUV has been serviced. Clings should be provided directly to the owner to be used at their discretion. If the owner requests the dealership to apply the cling to their vehicle, it should be put in an area of the windshield visible from the outside but not obstructing the driver’s view. GM decided to make this cling available as the result of direct feedback from our owners. These clings should be made available ONLY to owners who have completed either the Advanced Diagnostic Software updates outlined in recall bulletins N212343883 (17-19MY) / N212345940 (20-22MY) or the battery module replacements outlined in recall bulletins N212343881 (17-19MY) / N212345941 (20-22MY). These clings are being shipped to your dealership based on the volume of VINS currently estimated to be repaired at your location. We expect the clings begin arriving at dealers in early January 2022. If you run out and need to order more, you will be able to do so through the GM 1Store in Global Connect. Go to the 1Store and search for “Bolt Update Label”. When dealers order a quantity of one (1) through the 1Store, they will receive a sheet that contains eight (8) window clings.
If you have customers that have already completed either the battery module replacement or the advanced diagnostic software, we recommend contacting the owner and, if the cling is requested, mail directly to their address of choice. A list of Frequently Asked Questions is attached to this message to assist dealers in answering customer questions regarding the cling. Thank you for your continued commitment to keeping our customers at the center and appreciate your continued patience.
FAQs:
Q: Why was it necessary to provide something like this to owners?
A: There has been on-going confusion around Bolt EVs and EUVs and parking garages or parking lots. Some garages and parking lots had inappropriately denied access to Bolt EVs and EUVs without consideration of whether or not the owners were following GM’s published charging guidelines. Having heard from owners that this was happening, we decided to provide a visible indication that customers have had their hardware replacement performed or had the interim software remedy performed, either of which lifts GM’s previous charging and parking guidance.
Q: You indicated the window cling has a QR code. Where does that direct to and what
information is provided when the QR code is scanned?
A: The user will be directed to a special website that will feature the following text:
Certification confirming vehicle has had recommended battery software update or defective battery module replacement performed at a Chevrolet Dealership. The certified battery update removes charging and parking limitations.
For additional information please visit: www.chevy.com/boltevrecall.
Q: How can owners obtain a window cling if they have completed their battery module
replacement or received the latest software update?
A: Owners who have already completed their battery module replacements or received the latest advanced diagnostics software update can request a window cling from the Chevrolet dealer which completed their battery or software update. Going forward, dealers will provide a window cling to owners once they have completed either the module replacements or software update.**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5956
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 07, 2021
Subject: N212345941 – Safety Recall
High Voltage Battery May Melt or Burn
Models: 2020-22MY Chevrolet Bolt EV and Bolt EUV
To: All General Motors Dealers
General Motors is releasing Safety Recall N212345941 today. Initially, this bulletin will only be applied to a small population of vehicles with batteries that were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. Customer owned vehicles currently awaiting repair after failing either the on-board or dealer battery module diagnostics will also be eligible for repair. Please see the attached bulletin for details.
VINs being made eligible for repair will be closed in N212345940 and moved into N212345941. In addition, the field action status will be changed to “open” on the Investigate Vehicle History (IVH) screen in Global Warranty Management. All other VINs will remain in “Incomplete-Remedy Not Available” status in N212345940 and will not be eligible for the final repair until GM informs dealers at a future date.
When making customer appointments, please advise owners it not necessary to charge their high voltage battery the day before their appointment if the vehicle has sufficient charge to reach the dealership.
Until recall repairs can be completed, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs (see GCUS-9-11935 and GCUS-9-11959 for details). Part orders will be rejected until all requirements have been met. Any dealership unsure of their eligibility status should immediately review with their District Manager of Aftersales or District Service Manager.
In addition to the training and tool requirements necessary to complete the service procedures in these recalls, one of the following is required to safely and adequately unload and load battery pack crates from and to the delivery truck:
1. Stand-up, sit-down or walkie forklifts capable of lifting a minimum lifting capacity of 3,000 pounds *
• 60″ forks (48″ are acceptable for already existing forklifts; fork extensions that offer the same capacity are recommended)
• At least one trained employee that is forklift certified in accordance with local, state, provincial, and federal regulations
• Ample space to maneuver the forklift between service bays
2. Loading/Unloading Docks are acceptable if available
• Pallet Jack with 3000-pound capacity or larger and 48-60″ forks with a separation of 20″
• Dock wells with grades exceeding 10% require a forklift, no pallet jacks allowed
* Please note, future EV models, including the All Electric Silverado, will require an 8,000-pound capacity forklift with 72″ forks
Courtesy Transportation Program
Dealers seeking to assist Bolt owners with rental vehicles should verify with Hertz for available vehicles in support of our rates. Refer to the GM Courtesy Transportation bulletin 07-00-89-037 in GlobalConnect for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information.
Customer Letter Mailing
The customer letter mailing began mailing on October 06, 2021 for the highest priority group.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 07, 2021. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6063
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 28, 2022
Subject: N212345941-03 – Safety Recall – REVISION
High Voltage Battery May Melt or Burn
80% SOC Advanced Diagnostic Software available while waiting for HV battery appointment and additional vehicles have been moved to ‘Open’ status.
Models: 2020 – 2022 Chevrolet Bolt EV and Bolt EUV
To: All General Motors Dealers
This bulletin has been revised in the following areas:
• The 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery replacement appointment, if it has not been previously completed in N212345940.
Important: If N212345940 (labor code 9105957) has not been previously completed, the 80% SOC Advanced Diagnostic Software is available to the customer while waiting for their high voltage battery replacement appointment. A new unique labor operation, 9106051, has been created for this programming only event. It is a non-closing labor op that will leave the safety recall open until the high voltage battery replacement procedure is completed. Please be sure to refer to the Important note in the Warranty Information section of the revised bulletin.
Please discard all previous copies of bulletin N212345941.
Additional 2020 – 2022 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for final repair in N212345941, they will be closed in N212345940. Remaining VINs in “Incomplete-Remedy Not Available” status under N212345940 will not be eligible for the final repair until GM informs dealers at a future date.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in N212345941 in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the
vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212345941), OR the vehicle receives the Advanced Diagnostic Software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Target Charge Level (for 2020 and newer model years) mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
Limited customer letter mailing will begin on February 28, 2022 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6011
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 21, 2021
Subject: REVISION – N212345940-01 – Safety Recall
High Voltage Battery May Melt or Burn
Revised Service Procedure involving Advanced Diagnostics Software Update for 2020-2022 Model Year Vehicles
Models: 2020 – 2022 Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
To: All General Motors Dealers
This bulletin has been revised to replace the service procedure with the Advanced Diagnostic Software using the sequential ZFA – Field Action Multimodule Coordinated Sequence programming. Please discard all previous copies of bulletin N212345940.
General Motors has developed an advanced diagnostic software package in N212345940-01 that will remove parking and charging limitations on 2020-2022 model year Bolt EV or 2022 model year Bolt EUV vehicles that have not yet received their replacement battery module. This software is not the final remedy, and customers will be notified when battery modules are available for replacement under Safety Recall N212345941.
The new software automatically sets the vehicle’s maximum state of charge to 80%, allowing owners to safely resume:
• charging indoors overnight;
• depleting their vehicle’s battery below 113 km (70 miles) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and,
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in the vehicle.
IMPORTANT
The information referenced in this message contains a service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) section of Global Warranty Management even after the completion of the service
procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212345940-01 is successfully completed.
This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall specific training, tool and equipment requirements. Repairs must be performed by a technician who has successfully completed the required training. Any dealership unsure of their eligibility status should immediately review with their District Service Manager.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the 12 most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on December 21, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on August 20, 2021. The VINs will have a status of “Incomplete-Remedy Not Available” even after the completion of the service procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212345940-01 is successfully completed.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6001
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 08, 2021
Subject: REVISION – N212345941-02 – Safety Recall
High Voltage Battery May Melt or Burn
Multiple sections have been revised including the emphasis on ZFA Multimodule Coordinated Sequence and Vac-N-Fill procedure.
Models: 2020 – 2022 Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
To: All General Motors Dealers
This bulletin has been revised in multiple areas, including to emphasize the importance of following the ZFA-Field Action Multimodule Coordinated Sequence and the importance of using the Vac-N-Fill procedure. Please take the time to re-read the entire bulletin thoroughly. Please discard all previous copies of bulletin N212345941.
Please verify a VIN’s involvement in this field action by checking in IVH prior to performing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for this repair, they will be closed in N212345940 and moved into N212345941. All other VINs will remain in “Incomplete-Remedy Not Available” status under N212345940 and will not be eligible for this repair until GM informs dealers. WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until recall repairs can be completed, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5981
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 3, 2021
Subject: REVISION – N212345941-01 – Safety Recall
High Voltage Battery May Melt or Burn
Multiple Sections Revised including Vehicle Preparation, Adjusting the State of Charge, and WCAP Clarification
Models: 2020 – 2022 Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
To: All General Motors Dealers
General Motors is revising Safety Recall N212345941-01 today. This Safety Recall includes select 2020 – 2022 model year Chevrolet Bolt EV & 2022 Chevrolet Bolt EUV VINs.
This bulletin has been revised in multiple areas, including the “Vehicle Preparation Before Entering the Repair Garage” section, the “Adjusting (Reducing) the SOC” section, and the Working Capital Assistance Program (WCAP) clarification. Please take the time to re-read the entire bulletin thoroughly. Please discard all previous copies of bulletin N212345941.
Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As additional VINs become eligible for repair, they will be closed in N212345940 and moved into N212345941. All other VINs will remain in “Incomplete-Remedy Not Available” status under N212345940 and will not be eligible for the final repair until GM informs dealers at a future date. WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment.
Until recall repairs can be completed, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
To avoid warranty transaction rejections, dealers MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen. Labor code 9105933 – ZFA – Field Action Multimodule Coordinated Sequence MUST also be used, or the claim will reject.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6122
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 13, 2022
Subject: N212345941-04 – Safety Recall – REVISION
High Voltage Battery May Melt or Burn
High Voltage Battery Part Numbers have been removed from the Parts Table
Models: 2020 – 2022 Chevrolet Bolt EV and Bolt EUV
To: All General Motors Dealers
This bulletin has been revised in the following areas:
• The High Voltage Battery part numbers have been removed from the Parts Table.
• The Battery Service Center will provide the appropriate High Voltage Battery part number based on the requested VIN.
• The VIN on the Bill of Lading needs to be verified to exactly match the VIN of the vehicle.
Please discard all previous copies of bulletin N212345941.
As VINs become eligible for final repair in N212345941, they will be closed in N212345940. Remaining VINs in “Incomplete-Remedy Not Available” status under N212345940 will not be eligible for the final repair until GM informs dealers at a future date.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212345941), OR the vehicle receives the Advanced Diagnostic Software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Target Charge Level (for 2020 and newer model years) mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
Limited customer letter mailing began on February 28, 2022 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS**************************************************************************************************************Update – N212343880 / N212345940 – Safety Recall – High Voltage Battery May Melt or Burn Updated Date: Sep 28, 2021 15:30 CT Models: 2017-19MY Chevrolet Bolt EV 2020-22MY Chevrolet Bolt EV 2022MY Chevrolet Bolt EUV To: All General Motors Dealers General Motors is providing our Chevrolet EV Certified Dealers with an update regarding previously announced Bolt EV/EUV safety recalls N212343880 and N212345940. We have been working very diligently on a recall remedy plan and are rapidly approaching the release of our final remedy bulletins (N212343881 and N212345941). Initially, these bulletins will only be applied to a small subset of highest priority vehicles. Customer owned vehicles currently awaiting repair after failing either the on-board or dealer battery module diagnostics will also be eligible for repair when these final remedy bulletins are released. Upon bulletin release, the high priority subset of VINs will be closed in N212343880 (17-19MY) and N212345940 (20-22MY) and moved into N212343881 and N212345941, respectively. In addition, the Field Action status will be changed to “open” on the Investigate Vehicle History (IVH) screen in Global Warranty Management. All other VINs will remain in “Incomplete-Remedy Not Available” status in N212343880 (17-19MY) and N212345940 (20-22MY) and will not be eligible for the final remedy until GM informs dealers at a future date. We expect the final remedy bulletins to be released mid-October or sooner. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
IMPORTANT
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs (see attachments). Part orders will be rejected until all requirements have been met. Any dealership unsure of their eligibility status should immediately review with their District Manager of Aftersales or District Service Manager.
1. For assistance with required tools or equipment, please contact:
• Special Service Tools: 800-GM-TOOLS
• GM Dealer Equipment: 844-742-8471
In addition to the training and tool requirements necessary to complete the service procedures in these recalls, one of the following is required to safely and adequately unload and load battery pack crates from and to the delivery truck:
1. Stand-up, sit-down or walkie forklifts capable of lifting a minimum lifting capacity of 3,000 pounds*
• 60″ forks (48″ are acceptable for already existing forklifts; fork extensions that offer the same capacity are recommended)
• At least one trained employee that is forklift certified in accordance with local, state, provincial, and federal regulations
• Ample space to maneuver the forklift between service bays
2. Loading/Unloading Docks are acceptable if available
• Pallet Jack with 3000-pound capacity or larger and 48-60″ forks with a separation of 20″
• Dock wells with grades exceeding 10% require a forklift, no pallet jacks allowed
* Please note, future EV models, including the All Electric Silverado, will require an 8,000-pound capacity forklift with 72″ forks.
To assist dealers in the United States and Canada with an offset to the financial impacts related to throughput, technician efficiency, battery handling and storage, BDC, tools and equipment (including forklifts) associated with this recall, dealers will be paid an additional $600 allowance
with each warranty claim submitted and approved. Therefore, the total net item allowance per claim will be $1,140. Until the final recall remedy is performed, customers should take the following interim steps: 1. Customers should set their vehicle’s high-voltage battery system to a 90% state of charge limitation using either “Hilltop Reserve” (for 2017-18 MY vehicles) or “Target Charge Level” mode (for 2019-22 MY vehicles). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their dealer to have these adjustments completed. 2. Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 KM) of remaining range, where possible. 3. Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight. Warranty Administration If you are not a Bolt EV certified dealer or are ineligible to perform the recall repair, the nearest EV certified dealer can be located by: 1. Visiting https://www.chevrolet.com/electric/bolt-euv o Click on the three bars on the upper right-hand of the homepage o Under Support, click on “Find A Dealer” < OR > 2. Contacting the Dealer Business Center, available through Support/Chat in GlobalConnect or by phone (888) 414-6322 Courtesy Transportation Program Dealers seeking to assist Bolt owners, or any other courtesy transportation eligible repair, with rental vehicles should verify with Hertz for available vehicles in support of our rates. Refer to the GM Courtesy Transportation bulletin 07-00-89-037 in GlobalConnect for details.
Until further instructions are received, involved vehicles in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) have been de-certified.**************************************************************************************************************GM CUSTOMER CARE AND AFTERSALES
DCS
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 3, 2021
Subject: N212345940 – Safety Recall
WCAP for High Voltage Battery May Melt or Burn
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2020-2022 Chevrolet Bolt EV
2020-2022 Chevrolet Bolt EUV
To: All General Motors Dealers
On August 20, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2291 regarding safety recall N212345940.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212345940.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N212345940, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800078
Working Capital Assistance for Safety Recall N212345940
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES**************************************************************************************************************GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5937
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 20, 2021
Subject: Chevrolet Bolt Battery Safety Recall Update
Models: 2017 – 2022 Chevrolet Bolt EV and EUV
To: All General Motors Dealers
Chevrolet Bolt EV Battery Production Resumes
• LG battery cell and module production resumes with updated manufacturing processes
• Battery module replacements to begin in October
• GM to introduce new advanced diagnostics software
DETROIT – General Motors today outlined a comprehensive action plan to ensure that customers can safely and confidently drive, charge, and park the Chevy Bolt EV and EUV. The action plan includes both hardware and software remedies, some of which are in place with immediate effect.
“We’re grateful for the patience of owners and dealers as we work to advance solutions to this recall,” said Doug Parks, GM executive vice president, Global Product Development, Purchasing and Supply Chain. “Resuming battery module production is a first step and we’ll continue to work aggressively with LG to obtain additional battery supply. In addition, we’re optimistic a new advanced diagnostic software will provide more convenience for our customers.”
New Battery Production
LG battery plants in Holland and Hazel Park, Michigan, have resumed production. In addition, LG is adding capacity to provide more cells to GM. As a result, replacement battery modules will begin shipping to dealers as soon as mid-October.
The root cause of the rare circumstances that could cause a battery fire is two manufacturing defects known as a torn anode and a folded separator, both of which need to be present in the same battery cell.
LG has implemented new manufacturing processes and has worked with GM to review and enhance its quality assurance programs to provide confidence in its batteries moving forward. LG will institute these new processes in other facilities that will provide cells to GM in the future.
Prioritized Battery Replacement
GM will continue to prioritize Chevy Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. The company has established a notification process that will inform affected customers when their replacement modules will be available.
The new batteries will include an extended battery 8-year/100,000-mile limited warranty.
New Advanced Diagnostic Software
Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance.
The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by: monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete.
This new software, which will be provided to all Bolt EV and EUV owners, requires dealer installation. Owners will be able to start to schedule installation at their Chevy EV dealer in approximately 60 days.
Updated Guidance on Parking
If customers are following GM’s instructions issued below, they can park in a location of their choice. In an abundance of caution, GM recommends customers leave ample space around their vehicle wherever they choose to park. GM is not aware of any fires that have occurred where customers followed this safety guidance, in parking decks or otherwise.
GM’s instructions remain:
1. Set the vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on chevy.com/boltevrecall. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their dealer to have these adjustments completed.
2. Charge the vehicle more frequently and avoid depleting battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park vehicles outside immediately after charging and do not leave vehicles charging indoors overnight.
Customers who have additional questions can visit www.chevy.com/boltevrecall or contact the Chevrolet EV Concierge 1-833-EVCHEVY (available Monday through Friday, from 8 a.m. – midnight ET; Saturday and Sunday, from noon – 9 p.m. ET) or contact their preferred Chevrolet EV dealer.
General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.
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GLOBAL SAFETY FIELD INVESTIGATIONS
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