Safety Recall N212333380 Rear Passenger Seat Belt Retractor Bolt Not Installed – 2016-2021 Chevrolet Malibu & 2019-2021 Cadillac XT4

August 20, 2021 NHTSA CAMPAIGN NUMBER: 21V649000

Rear Seat Belt Retractor Not Secured Properly

An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 21V649

Manufacturer General MotorseBay logo, LLC

Components SEAT BELTS

Potential Number of Units Affected 402

 

Summary

General MotorseBay logo, LLC (GM) is recalling certain 2016-2021 ChevroleteBay logo Malibu and 2019-2021 CadillaceBay logo XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.

 

Remedy

Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact ChevroleteBay logo customer service at 1-800-222-1020 and CadillaceBay logo customer service at 1-800-458-8006. GM’s number for this recall is N212333380.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General MotorseBay logo has decided that a defect which relates to motor vehicle safety may exist in certain 2016 – 2021 ChevroleteBay logo Malibu and 2019 – 2021 CadillaceBay logo XT4 vehicles. In rare cases, plant technicians performing a repair during the assembly process may not have installed a fastener required to fully secure a rear seat belt retractor. This condition may exist on the right-hand side of affected Malibu vehicles or either side of affected XT4 vehicles. A seat belt retractor with a missing fastener may not properly restrain an occupant, increasing risk of occupant injury in a crash.

 

Correction

Dealers will check that the rear seat belt retractor fastener is present and properly torqued on the right-side of affected ChevroleteBay logo Malibu vehicles and both sides of affected CadillaceBay logo XT4 vehicles. Missing or improperly installed fasteners will be replaced and torqued to specification.

 

Parts

QuantityPart NamePart No.
1 (Malibu)
2 (XT4)
Seat Belt Retractor Bolt11611776
GM 11611776 BOLT/SCREW
  • Genuine General MotorseBay logo part that fits your specific vehicle
  • Seat Belt Assembly
  • Part Number: 11611776
  • Manufactured to meet specifications for fit, form, and function

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

 


Frequently Asked Questions (FAQs) for Safety Recall N212333380
Rear Passenger Seat Belt Retractor Bolt not Installed

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?

Certain 2016 – 2021 ChevroleteBay logo Malibu and 2019 – 2021 CadillaceBay logo XT4 vehicles.

 

Q2) What is the issue or condition?

In rare cases plant technicians performing a repair during the assembly process may not have installed a fastener required to fully secure a rear seat belt retractor. This condition may exist on the right-hand side of affected Malibu vehicles or either side of affected XT4 vehicles.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

Occupants may hear a clunking, clicking or rattling noise while driving or when attempting to use the seat belt.

 

Q4) What is the remedy/repair?

Dealers will check that the rear seat belt retractor fastener is present and properly torqued on the right-side of affected ChevroleteBay logo Malibu vehicles and both sides of affected CadillaceBay logo XT4 vehicles.  Missing or improperly installed fasteners will be replaced and torqued to specification.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

A seat belt retractor with a missing fastener may not properly restrain an occupant, increasing risk of occupant injury in a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


August 24, 2021

 

N212333380 Chronology of Defect / Noncompliance Determination   

573.6 (c) (6) (7)

Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:

 

On March 10, 2021, a GM employee submitted a report to GM’s Speak Up for Safety program after reviewing a  warranty claim received on February 19, 2021 for a low-mileage 2021 CadillaceBay logo XT4 alleging a loud clicking noise was heard emanating from the passenger-side rear seat belt.  The dealer had determined that the noise was caused by a missing lower fastener in the retractor assembly.

 

GM assigned a safety forensics engineer (SFE) to perform a preliminary analysis.  The SFE undertook a search for similar allegations and discovered three additional potentially related claims (one of which was later ruled out) also  involving XT4 vehicles.  The two relevant claims were received on December 18, 2019 and April 21, 2020.  In each case an occupant heard unusual noise that was determined to be caused by a loose or missing fastener in a rear seat belt retractor.  Further, each of these vehicles had been manufactured at GM’s Fairfax, KS assembly plant.  The SFE contacted the plant’s quality engineering manager who determined that all three of these vehicles had similar repair procedures performed on them during the assembly process, but it was unclear whether this may have contributed to the condition.

 

On May 4, 2021, GM opened a formal investigation into the condition.  The assigned investigator determined that 2016-2021 ChevroleteBay logo Malibu vehicles assembled at Fairfax use the same assembly process on the righthand rear side and therefore added these vehicles to the scope of the investigation.

 

The investigator retrieved field data for the entire population of approximately 1.4 million 2019-2021 XT4 and 2016-2021 Malibu vehicles produced at Fairfax and found no additional related claims.  Separately, the investigator undertook an analysis of the repair procedure and determined that the procedure could have been the cause of the loose or missing fasteners under a specific set of circumstances that was unlikely to occur, but possible.  The investigator retrieved plant manufacturing records to determine whether other vehicles were subject to similar repairs.  Those records identified 437 such vehicles out of the total population.  VIN tracing was completed by the plant on July 29, 2021.  Testing was also conducted that determined it was possible for the condition to be present with the absence of warning noises, even though each of the three relevant field reports did describe audible warning signs.

 

While no additional field reports had been found and the repair procedures are effective if performed correctly, GM’s Open Investigation Review board recommended a safety recall on August 9, 2021 to inspect the retractor fasteners in the other 437 vehicles that had been repaired and, if necessary, to replace the fasteners.  402 of the vehicles are located in the United States.

 

On August 13, 2021, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

GM is not aware of any accidents or injuries associated with this condition.

 



9 Affected Products

Vehicles

MAKEMODELYEAR
CADILLACeBay logoXT42019-2021
CHEVROLETeBay logoMALIBU2016-2021

 


15 Associated Documents

Safety Bulletin re Product Safety Recall N212333380 Rear Seat Belt Retractor Bolt Not Installed

RCSB-21V649-3036.pdf 203.367KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212333380 Rear Passenger Seat Belt Retractor Bolt not Installed

RMISC-21V649-5922.pdf 101.954KB

 


Recall Quarterly Report #1, 2021-3

RCLQRT-21V649-6847.PDF 211.137KB

 


Recall Quarterly Report #2, 2021-4

RCLQRT-21V649-6481.PDF 211.24KB

 


Defect Notice 573 Report

RCLRPT-21V649-1107.PDF 213.881KB

 


Miscellaneous Document – N212333380 Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)

RMISC-21V649-1421.pdf 72.857KB

 


Recall Acknowledgement

RCAK-21V649-2445.pdf 645.579KB

 


Safety Bulletin re Product Safety Recall N212333380 Rear Passenger Seat Belt Retractor Bolt Not Installed

RCSB-21V649-6721.pdf 185.877KB

 


Miscellaneous Document – N212333380 Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)

RMISC-21V649-5787.pdf 73.308KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re N212333380 – Safety Recall Rear Passenger Seat Belt Retractor Bolt Not Installed

RCMN-21V649-5932.pdf 11.753KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212333380 Rear Passenger Seat Belt Retractor Bolt not Installed

RMISC-21V649-6542.pdf 101.954KB

 


Recall 573 Report

RCLRPT-21V649-3268.PDF 213.89KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V649-4215.pdf 81.318KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212333380-01 Product Safety Recall Rear Seat Belt Retractor Bolt Not Installed Customer Letter Added

RCMN-21V649-9067.pdf 56.402KB

 


Recall Quarterly Report #3, 2022-1

RCLQRT-21V649-1440.PDF 211.324KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V649&docType=RCL

 


 

SaleBestseller No. 1
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data
  • [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
  • [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note:The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
  • [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
  • [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
  • [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
SaleBestseller No. 2
OBDMATE OBD2 Scanner with ABS SRS Transmission, Reset Fault Lights | Check Engine Code Reader with Full OBDII Functions | DLC Pin Test | Battery Voltage Check, Car Diagnostic Tool
  • 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
  • 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
  • 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
  • Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
  • 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
ABS Diagnostic Tool Oil Reset/EPB Reset/Battery Match Car Code Reader with Auto VIN WiFi Lifetime Update Compatible with 7000+ Cars" data-aawp-geotargeting="true" data-aawp-click-tracking="asin" data-aawp-local-click-tracking="1"> Bestseller No. 3
AVAPOW AV-D600 4 Systems OBD2 Scanner Engine/Transmission/SRS/ABS Diagnostic Tool, Oil Reset/EPB Reset/Battery Match, Car Code Reader with Auto VIN, WiFi Lifetime Update, Compatible with 7000+ Cars
  • 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
  • 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.​
  • 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.​
  • 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.​
  • 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.​
SaleBestseller No. 4
BlueDriver Pro Next Gen OBD2 Scanner – No Subscription, Bluetooth Car Code Reader for iPhone & Android – Diagnose 8000+ Issues, ABS SRS TPMS, Repair Reports, Vehicles 1996+
62,566 Reviews
BlueDriver Pro Next Gen OBD2 Scanner – No Subscription, Bluetooth Car Code Reader for iPhone & Android – Diagnose 8000+ Issues, ABS SRS TPMS, Repair Reports, Vehicles 1996+
  • [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
  • [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
  • [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
  • [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, FordeBay logo, Stellantis (RAM, Jeep, Chrysler), ToyotaeBay logo, Honda, NissaneBay logo, Mazda, SubarueBay logo, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ NissaneBay logo and Mazda models (see compatibility chart).
  • [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
SaleBestseller No. 5
BLCKTEC 460T OBD2 Scanner Car Code Reader Engine ABS SRS Transmission Diagnostic Tool, 12 Reset Services, Oil/TPMS/EPB/BMS/SAS/DPF/Throttle Reset, ABS Bleeding, Battery Test, Auto VIN, Free Update
  • [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
  • [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
  • [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
  • [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
  • [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.

Last update on 2026-06-11 / Affiliate links / Images from Amazon Product Advertising API


 

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...