N212343880 - High Voltage Battery May Catch Fire

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July 23, 2021 NHTSA CAMPAIGN NUMBER: 21V560000

High Voltage Battery May Catch Fire

A battery fire increases the risk of injury.

NHTSA Campaign Number: 21V560

Manufacturer General Motors, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 50,413

Summary

General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under NHTSA recall number 20V-701. The high voltage battery could catch fire when charged to full or nearly full capacity.

Remedy

Defective battery modules will be replaced by GM, free of charge. Owners are advised to take the following interim steps: Activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight.

Interim notification letters notifying owners of the safety risk were mailed on August 13, 2021. Owner notification letters were mailed on August 13, 2021. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM’s number for this recall is N212343880.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check if your Vehicle has a Recall

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2018 model year Chevrolet Bolt EV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.

Correction

Dealers will replace defective battery modules in the recall population. Until the updated recall remedy is performed, customers should take the following interim steps:

1. Customers should, whether or not they received the current software update, return their vehicle to the 90% state of charge limitation using Hilltop Reserve mode. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, we are asking them to visit their dealer to have these adjustments completed.

2. Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113km) of remaining range, where possible.

3. Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.

Parts

No Parts Required

Service Procedure

Manually Reducing Maximum State of Charge

1. Enable Hill Top Reserve.

2. To view and change the Energy Settings, touch Energy, and then touch Energy Settings. Use the arrows to scroll through the list.

3. Set Hill Top Reserve to On.

Frequently Asked Questions (FAQs) for Safety Recall N212343880-02 High Voltage
Battery May Melt or Burn

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

Q1) Which vehicles are involved?

All 2017-2018MY Chevrolet Bolt EV vehicles

Q2) What is the issue or condition?

The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

The battery may emit smoke or heat, and the condition may melt or damage the battery and other vehicle components.

Q4) What is the remedy/repair?

Dealers will replace the lithium ion battery modules in the recalled vehicles with new lithium ion battery modules as parts become available.

Q5) What is the safety risk?

If the batteries in certain vehicles within this population are charged to full capacity, or very close to full capacity, the batteries may pose a risk of fire.

Q6) Does the customer have to pay for this remedy/repair?

No, this repair will be done at no cost to the customer.

Q7) Is the remedy/repair available now?

No, when a final remedy is available and/or sufficient quantity of parts are available, the final recall bulletin will be released, and dealers can begin repairing vehicles.

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

Yes, customers should take the following interim steps:

Customers should, whether or not they received the current software update, return their vehicle to the 90% state of charge limitation using Hilltop Reserve mode for 2017-2018 model years. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, we are asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.

Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 KM) of remaining range, where possible.

Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this safety recall.

Q11) Where should customers go to get more information on the recall?

Customers should visit www.chevy.com/boltevrecall or contact the Chevrolet EV Concierge 1-833-EVCHEVY. Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET or contact their preferred Chevrolet EV dealer.

Q12) How long should a customer expect to wait for replacement battery modules?

We’re working with our supplier and manufacturing teams to determine how to best expedite capacity for battery module replacement under this recall.

August 20, 2021

N212343880 Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)

Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:

GM launched the final remedy campaign in Recall 20V701 in late April 2021. This safety recall covered 2017 to 2019 model year vehicles built with design level N2.1 battery cells produced at LG’s Ochang, Korea plant. The recall remedy for these vehicles involved (a) performing diagnostic procedures to identify and replace potentially defective battery cell-module assemblies and (b) installing advanced onboard-diagnostic software designed to detect and warn owners regarding potential issues related to changes in battery-module performance over time.

After launching the remedy campaign, GM and LG continued to investigate the underlying root cause and monitor the effectiveness of the final remedy program by analyzing field data for new potential battery fires. On July 2, 2021, GM became aware, through a media report, of an alleged battery fire in a vehicle that had the final recall remedy performed. While GM worked to inspect this vehicle and confirm the origin and cause of the fire, GM became aware, on July 13, 2021, of a second alleged battery fire involving a 2019 Bolt EV that had received the final remedy.

On July 14, 2021, as a precaution while it completed its investigation into these two incidents, GM advised owners of vehicles in the recall population to park their vehicles outdoors immediately after charging and to not leave their vehicles charging overnight. GM also updated NHTSA regarding the status of its investigation.

On July 16, 2021, a preliminary examination of the vehicle identified in the July 2nd article confirmed that the vehicle’s battery was the likely source of the fire. The second vehicle identified on July 13, 2021 is not available for inspection; the cause of that fire remains unknown. On July 17, 2021, GM’s Safety and Field Action Decision Authority decided to conduct a second safety recall on the same population covered by NHTSA Recall 20V701, while engineering teams from GM and LG continued to investigate the root cause. On July 21, 2021, experts from GM and LG identified the simultaneous presence of two rare manufacturing defects in the same battery cell as the root cause of the battery fires.

GM continued to monitor field data and investigate potential battery fires. On July 26, 2021, GM became aware, through its Customer Assistance Center, of an alleged battery fire in a vehicle outside of the recall population. GM conducted an inspection on this vehicle on August 6, 2021. Based on the physical evidence, GM determined that the probable origin of the fire was the vehicle’s high-voltage battery pack, and GM shipped the vehicle’s Hybrid Propulsion Control Module 2 (HPCM2) to its Milford Proving Grounds for further analysis.

In parallel, LG continued to conduct teardowns and physical inspections on high-voltage battery cells. This work included used cells returned from the field and new cells never installed into vehicles; cells of different design levels; and cells produced and assembled into cell-module assemblies at different LG facilities. On August 3 and August 12, 2021, LG provided GM with updated teardown data and analysis indicating that both defects could be present in cells installed into vehicles outside of the original recall population.

On August 16, 2021, after GM’s safety engineering team conducted a detailed analysis of this new data, GM’s Safety and Field Action Decision Authority decided to expand NHTSA recall 21V560 to all 2019 model year Chevrolet Bolt EV vehicles not covered by the prior recall.

SEOCONTENT-START
November 2021
2019 model year Bolt EV update
This notice applies to your vehicle, VIN: __________________.
Dear GM Customer:
Thanks again for your continued patience as the team at Chevrolet works as quickly as we can
to provide you with replacement battery modules for your Bolt EV. Battery replacements have
begun, and we continue to work with our battery supplier to obtain more battery modules to
help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package
that will remove parking and charging limitations on your 2019 VEHICLE while we work on
building replacement battery modules. This software will automatically limit your vehicle’s
maximum state of charge to 80%, which will allow you to safely resume:
 charging indoors overnight;
 depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater
overall vehicle range compared to GM’s prior interim charging guidance; and
 parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might
indicate a rare battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR 2019 VEHICLE. Schedule a service
appointment at your preferred Chevrolet EV dealer to have the software installed. The
service should take approximately 1-3 hours to complete. Until you have the software
installed, we ask that you still follow our previous guidelines, which are outlined on our
website: www.chevy.com/boltevrecall. THIS SOFTWARE IS NOT THE FINAL RECALL
REMEDY and you will be notified when battery modules are available for replacement.
Once again, we appreciate your patience and understanding. If you have any questions, please
contact the Chevrolet EV Concierge 1-833-EVCHEVY or your preferred Chevrolet EV dealer.
Steve Hill
Vice President, Chevrolet
GM Recall N212343880/N212343883
**********************************************************************************************************
Enclosed is a communication regarding a recall on your Bolt EV. At Chevrolet, it is our mission to keep you, our
customer, at the center of everything we do. To that end, we are writing you today to communicate the first
steps on how we will make good on that promise. Because safety is our highest priority, and in an abundance of
caution, we plan to replace the lithium-ion battery modules in your vehicle with new lithium-ion battery modules
as parts become available. These all-new lithium-ion battery modules will provide you with:
– All-new cells featuring GM’s most advanced Bolt chemistry
– 8% additional battery capacity, resulting in a vehicle range improvement in equivalent driving conditions*
– A new 8-year/100,000-mile Limited Parts Warranty for your lithium-ion battery upon completion of the
battery module replacement**
We understand that trust is earned and not given, and we are committed to regain your trust. This starts with
new lithium-ion battery modules and an experience that supports your needs. Central to that experience will be
repair status communications. Please ensure your information is up to date through the Chevrolet Owner Center
at my.chevrolet.com/recalls. We plan to communicate to make sure we do what we can to make this right for you.
Chevrolet’s transition to an all-electric future is predicated on our relentless desire to do the right thing, and I
want to thank you for putting your trust in our brand.
Steve Hill
Vice President, Chevrolet
* GM estimate. Actual range will vary based on several factors, including temperature, terrain, battery age, loading, use and maintenance.
** Whichever comes first. See Limited Parts Warranty for details.
**********************************************************************************************************
CHEVROLET
At Chevrolet it is our mission to keep you, our customer, at the center of everything we do. To that end, we are writing you today to
hear from Chevrolet directly about your vehicle. General Motors is voluntarily expanding the current Chevrolet Bolt EV recall to
cover the remaining 2019 and all 2020-2022 model year vehicles, including the Bolt EUV. In rare circumstances, LG batteries supplied
to GM for these vehicles may have manufacturing defects which increase the risk of fire. Out of an abundance of caution, GM will
replace the lithium ion battery modules in your vehicle with new lithium ion battery modules as parts become available. These allnew
lithium ion battery modules will provide you with:
All new cells featuring GM’s most advanced Bolt chemistry
8% additional battery capacity resulting in a vehicle range improvement in equivalent driving conditions*
A new 8-year / 100,000-mile limited parts warranty for your lithium ion battery upon completion of the battery module
replacement**
We are working aggressively with LG to increase production as soon as possible. We will notify you when replacement parts are
ready. For your safety we are asking for you to immediately do the following:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this
are available on (www.chevy.com/boltevrecall). If you are unable to successfully make these changes, or do not feel
comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 kilometers) of
remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
We understand that trust is earned and not given, and we are committed to regaining your trust. This starts with new lithium ion
battery modules and an experience that supports your needs. We know you have a lot of questions. Our team is working hard to get
you answers and we plan to be in regular communication. Please visit www.chevy.com/boltevrecall, contact the Chevrolet EV
Concierge 1-833-EVCHEVY (available Monday through Friday from 8 a.m.-midnight ET; Saturday and Sunday from noon-9 p.m. ET),
or contact your preferred Chevrolet EV dealer for the latest information.
Chevrolet’s transition to an all-electric future is predicated on our relentless desire to do the right thing, and I want to thank you for
putting your trust in our brand.
Steve Hill
Vice President, Chevrolet
*GM estimate. Actual range will vary based on several factors, including temperature, terrain, battery age, loading, use and maintenance.
**Whichever comes f irst. See limited parts warranty for details.
**********************************************************************************************************
REMINDER: SCHEDULE YOUR
FREE ADVANCED DIAGNOSTIC
SOFTWARE UPDATE NOW.
©2021 General Motors. All Rights Reserved. BSE
[Unique_ID] [Creative_Code]
[Date]
•
•
[FName],
Thanks again for your continued patience while the team at Chevrolet works as quickly as we can to provide you
with replacement battery modules for your Bolt EV. Battery replacements have begun, and we continue to work
with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove
parking and charging limitations on your 2019 vehicle while we work on building replacement battery modules.
This software will automatically limit your vehicle’s maximum charge to 80%, which will allow you
to safely resume:
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare
battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR 2019 VEHICLE
Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service
should take approximately 1–3 hours to complete. Until you have the software installed, we ask that you still follow
our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall.
This software is not the final recall remedy, and you will be notified when battery modules are available for
replacement. If you have already had this software update completed after November 2021, please disregard
this notice.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Once again, we appreciate your patience and understanding. If you have any questions, please contact the
Chevrolet EV Concierge at 1-833-EVCHEVY (1-833-382-4389) or your preferred Chevrolet EV dealer.
Sincerely,
Steve Hill
Vice President, Chevrolet
Charging indoors overnight
Depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall
vehicle range compared to GM’s prior interim charging guidance; and
Parking • indoors after charging
RECORDATORIO: PROGRAME
AHORA SU ACTUALIZACIÓN
GRATUITA DE SOFTWARE DE
DIAGNÓSTICO AVANZADO.
©2021 General Motors. Todos los derechos reservados. BSS
[Unique_ID] [Creative_Code]
[Date]
Cargar bajo techo durante la noche
Agotar la batería de su vehículo por debajo de las 70 millas (113 km) de autonomía, dando como
resultado una mayor autonomía total del vehículo en comparación con las instrucciones
provisionales de GM para carga anteriores; y
Estacionar b • ajo techo después de la carga
•
•
[FName],
Gracias nuevamente por continuar brindándonos su paciencia, mientras el equipo de Chevrolet trabaja con la
mayor rapidez posible para proporcionarle módulos de batería de reemplazo para su Bolt EV. Ya iniciaron los
reemplazos de batería, y nosotros continuamos trabajando con nuestro proveedor de baterías para conseguir
más módulos de batería que nos ayuden a agilizar el proceso de reemplazo.
Nos complace informarle que hemos desarrollado un paquete de software de diagnóstico avanzado que eliminará
las limitaciones sobre estacionamiento y carga en su vehículo 2019, mientras trabajamos en producir módulos de
batería de reemplazo.
Este software limitará automáticamente la carga máxima de su vehículo al 80%, lo cual le permitirá
reanudar de manera segura:
Este software también contiene nuevo diagnóstico diseñado para detectar anormalidades específicas que
podrían indicar un problema inusual con la batería en su vehículo.
ESTE SOFTWARE YA ESTÁ DISPONIBLE PARA SU VEHÍCULO 2019
Programe una cita de servicio en su concesionario Chevrolet EV para que le instalen el software. El servicio debe
demorar aproximadamente de 1 a 3 horas. Hasta que le hayan instalado el software, le solicitamos que continúe
acatando nuestras pautas anteriores, las cuales se detallan en nuestro sitio web: www.chevy.com/boltevrecall.
Este software no es la solución definitiva de la llamada a revisión; usted recibirá una notificación cuando los
módulos de batería estén disponibles para el reemplazo. Si ya le instalaron esta actualización de software después
de noviembre de 2021, por favor ignore este aviso.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Una vez más, agradecemos su paciencia y su comprensión. Si tiene alguna pregunta, por favor póngase en
contacto con el Chevrolet EV Concierge al 1-833-EVCHEVY (1-833-382-4389) o con el concesionario Chevrolet EV
de su preferencia.
Atentamente,
Steve Hill
Vicepresidente, Chevrolet
**********************************************************************************************************
REMINDER: SCHEDULE YOUR
FREE ADVANCED DIAGNOSTIC
SOFTWARE UPDATE NOW.
©2022 General Motors. All Rights Reserved. BSE
[Unique_ID] [Creative_Code]
[Date]
•
•
[FName],
Thanks again for your continued patience while the team at Chevrolet works as quickly as we can to provide you
with replacement battery modules for your Bolt EV. Battery replacements have begun, and we continue to work
with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove
parking and charging limitations on your vehicle while we work on building replacement battery modules.
This software will automatically limit your vehicle’s maximum charge to 80%, which will allow you
to safely resume:
This software also contains new diagnostics designed to detect specifi c abnormalities that might indicate a rare
battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR VEHICLE
Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service
should take approximately 1–3 hours to complete. Until you have the software installed, we ask that you still follow
our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall.
This software is not the fi nal recall remedy, and you will be notifi ed when battery modules are available for
replacement. If you have already had this software update completed after November 2021, please disregard
this notice.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Once again, we appreciate your patience and understanding. If you have any questions, please contact the
Chevrolet EV Concierge at 1-833-EVCHEVY (1-833-382-4389) or your preferred Chevrolet EV dealer.
Sincerely,
Steve Hill
Vice President, Chevrolet
Charging indoors overnight
Depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall
vehicle range compared to GM’s prior interim charging guidance; and
Parking i • ndoors after charging
012022
9999101 CSN
1
Sam Sample,
Sample Dealer
(123) 456-7891
RECORDATORIO: PROGRAME
AHORA SU ACTUALIZACIÓN
GRATUITA DE SOFTWARE DE
DIAGNÓSTICO AVANZADO.
©2022 General Motors. Todos los derechos reservados. BSS
[Unique_ID] [Creative_Code]
[Date]
Cargar bajo techo durante la noche
Agotar la batería de su vehículo por debajo de las 70 millas (113 km) de autonomía, dando como
resultado una mayor autonomía total del vehículo en comparación con las instrucciones
provisionales de GM para carga anteriores; y
Estacionar b • ajo techo después de la carga
•
•
[FName],
Gracias nuevamente por continuar brindándonos su paciencia, mientras el equipo de Chevrolet trabaja con la
mayor rapidez posible para proporcionarle módulos de batería de reemplazo para su Bolt EV. Ya iniciaron los
reemplazos de batería, y nosotros continuamos trabajando con nuestro proveedor de baterías para conseguir
más módulos de batería que nos ayuden a agilizar el proceso de reemplazo.
Nos complace informarle que hemos desarrollado un paquete de software de diagnóstico avanzado que eliminará
las limitaciones sobre estacionamiento y carga en su vehículo, mientras trabajamos en producir módulos de
batería de reemplazo.
Este software limitará automáticamente la carga máxima de su vehículo al 80%, lo cual le permitirá
reanudar de manera segura:
Este software también contiene nuevo diagnóstico diseñado para detectar anormalidades específi cas que
podrían indicar un problema inusual con la batería en su vehículo.
ESTE SOFTWARE YA ESTÁ DISPONIBLE PARA SU VEHÍCULO
Programe una cita de servicio en su concesionario Chevrolet EV para que le instalen el software. El servicio debe
demorar aproximadamente de 1 a 3 horas. Hasta que le hayan instalado el software, le solicitamos que continúe
acatando nuestras pautas anteriores, las cuales se detallan en nuestro sitio web: www.chevy.com/boltevrecall.
Este software no es la solución defi nitiva de la llamada a revisión; usted recibirá una notifi cación cuando los
módulos de batería estén disponibles para el reemplazo. Si ya le instalaron esta actualización de software después
de noviembre de 2021, por favor ignore este aviso.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Una vez más, agradecemos su paciencia y su comprensión. Si tiene alguna pregunta, por favor póngase en
contacto con el Chevrolet EV Concierge al 1-833-EVCHEVY (1-833-382-4389) o con el concesionario Chevrolet EV
de su preferencia.
Atentamente,
Steve Hill
Vicepresidente, Chevrolet
012022
9999101 CSN
1
Sam Sample,
Sample Dealer
(123) 456-7891
GM Vehicle Safety
PO Box 3047
Milwaukee, WI 53201
PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE
PAID
GENERAL MOTORS
IMPORTANT:
BOLT EV RECALL INFORMATION ENCLOSED.
********************AUTO**MIXED AADC 480 T1 P1
4 CSN 393
Anabella Sarubbi-Monaco
384 Main St
Winsted, CT 06098-1640
**********************************************************************************************************
IMPORTANT SAFETY RECALL
September 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212343880.
• This letter contains important interim safety precautions that should be followed until the final recall remedy is performed on your vehicle.
Why is your vehicle being recalled?
The high voltage batteries in some vehicles may pose a risk of
fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on www.chevy.com/boltevrecall. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge team, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V560.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall: N212343880
**********************************************************************************************************
IMPORTANT SAFETY RECALL
August 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in a new GM safety recall N212343880.
• Previously, you were notified that your vehicle is involved in GM recall N202311731. If you have not done so, you should visit your Chevrolet EV dealer to obtain the remedy for the previous recall, which includes an important software update and diagnostic check on the health of your vehicle’s battery system.
• This letter contains important interim safety precautions that should be followed until the final recall remedy for new recall number N212343880 is performed on your vehicle.
Why is your vehicle being recalled?
Certain vehicles were built with high voltage cells produced at LG Chem’s Ochang, Korea facility that pose a risk of fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. You should, whether or not your vehicle received the recall remedy in GM safety recall N202311731, return your vehicle to the 90% state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. If you are unable to successfully make these changes, or do not feel comfortable making these changes, visit your Chevrolet EV dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Continue to park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
If you have not visited your dealer to receive the recall remedy in GM safety recall N202311731, you should visit your Chevrolet EV dealer to obtain this important software update, which includes a diagnostic check on the health of your vehicle’s battery system. After obtaining the software update, you should still take the interim steps summarized above. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V560.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall: N212343880
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Product Safety Recall
N212343880 High Voltage Battery May Melt or Burn
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
November 2021
Revision:
02
Revision Description:
This bulletin has been revised to move 2019 model year VINs into bulletin # N212343883. Please discard all copies of N212343880.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery July 23, 2021.
The service procedure contained in this bulletin WILL NOT close the recall. The status of the VIN will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the service procedure. Even so, dealers should submit warranty claims for affected vehicles after the procedure in this bulletin is successfully completed.
The service procedure involves manually updating the maximum state of charge of the battery pack by enabling “Hill Top Reserve” on 2017-18MY vehicles.
Some MY2017-18 VINs could display in both N202311731 and N212343880 in GWM.
• If the vehicle is OPEN in IVH for recall N202311731-02, the updated service procedure described in that bulletin, including the replacement of the battery if it fails diagnostics and the manual setting of the vehicle’s state of charge, may be performed as an interim remedy.
• If the vehicle is CLOSED in IVH for recall N202311731-02, (i.e., it has received the updated software only), the manual interim procedure of limiting the battery state of charge to 90% must be completed under recall N212343880.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes even after the procedure in this bulletin is completed.
ONLY EV Certified dealers can complete this repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Bolt EV
2017
2018
Involved vehicles are marked “Incomplete, Remedy Not Available” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Even so, dealers should submit warranty claims for affected vehicles after the service procedure in this bulletin is successfully completed.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2018 model year Chevrolet Bolt EV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules in the recall population. Until the updated recall remedy is performed, customers should take the following interim steps:
1. Customers should, whether or not they received the current software update, return their vehicle to the 90% state of charge limitation using Hilltop Reserve mode. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, we are asking them to visit their dealer to have these adjustments completed.
2. Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113km) of remaining range, where possible.
3. Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
Product Safety Recall
N212343880 High Voltage Battery May Melt or Burn
Page 2 of 3
Parts
No Parts Required
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105862
Manually Reduce Maximum State of Charge
0.2
ZFAT
N/A
Service Procedure
Manually Reducing Maximum State of Charge
1. Enable Hill Top Reserve.
2. To view and change the Energy Settings, touch Energy, and then touch Energy Settings. Use the arrows to scroll through the list.
3. Set Hill Top Reserve to On.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession are subject to this recall. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held until the final remedy is completed. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle is not re-certified for sale within the CPOIS system, and cannot be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Product Safety Recall
N212343880 High Voltage Battery May Melt or Burn
Page 3 of 3
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in this safety recall.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
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IMPORTANT SAFETY RECALL
September 2021This notice applies to your vehicle, VIN: .
Dear :
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain model year vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212343880.
• This letter contains important interim safety precautions that should be followed until the final recall remedy is performed on your vehicle.
Why is your vehicle being recalled?
The high voltage batteries in some vehicles may pose a risk of
fire when charged to full, or very close to full, capacity. Experts from GM and LG have identified the simultaneous presence of two manufacturing defects in the same battery cell as the root cause of these battery fires.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your dealer will replace the lithium ion battery modules in your vehicle with new lithium ion battery modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
What should you do?
While we prepare to conduct this recall, you should take the following interim steps:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on www.chevy.com/boltevrecall. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 KM) of remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389). Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge team, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V560.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.GM Recall: N212343880
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GM CUSTOMER CARE AND AFTERSALES
DCS5890
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 6, 2021
Subject: N212343880 – Safety Recall
WCAP for High Voltage Battery May Melt or Burn
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2017–2019 Chevrolet Bolt EV
To: All General Motors Dealers
On July 23, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2262 regarding safety recall N212343880.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212343880.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N212343880, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800076
Working Capital Assistance for Safety Recall N212343880
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5991
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 19, 2021
Subject: N212343883 – Safety Recall for 2019MY Chevrolet Bolt EV Vehicles involved in N212343880 – High Voltage Battery May Melt or Burn
Includes Advanced Diagnostic Software Package
Models: Select 2019MY Chevrolet Bolt EV
To: All General Motors Dealers
General Motors has developed an advanced diagnostic software package. This package will remove parking and charging limitations on 2019 MY Chevrolet Bolt EV vehicles that have not yet received their replacement battery module. We expect that this software will be available for the remaining Bolt EV and EUV owners in the recall population within approximately the next 30 days. These vehicles were involved in GM Safety Recall N212343880 and will receive the final remedy under N212343881. They will receive the advanced diagnostic software package service procedure under N212343883.
The new software automatically sets the vehicle’s maximum state of charge to 80%, allowing owners to safely resume:
• charging indoors overnight;
• depleting their vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and,
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in the vehicle.
Other model year owners will receive a letter from GM when the advanced diagnostic software is available for their vehicles. In the meantime, they should continue to follow the previous guidelines outlined in N212343880 and N212345940.
IMPORTANT: The information referenced in this message contains a service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) section of Global Warranty Management even after the completion of the service procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs. Any dealership unsure of their eligibility status should review with their District Manager of Aftersales or District Service Manager.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on November 19, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated November 19, 2021. The VINs will have a status of “Incomplete-Remedy Not Available”. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GM CUSTOMER CARE AND AFTERSALES
DCS5884
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 30, 2021
Updated Bolt EV Recall Statement:
To: Chevrolet Bolt EV & Bolt EUV Dealers in North America
Bolt EV & Bolt EUV lithium ion batteries for all model years for service are temporarily on hold. At this time the GM Battery Service Center and York Electronics are taking orders but will not ship. Other vehicle models are unaffected. An updated message will be sent when the situation changes.
END OF MESSAGE
General Motors Company
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5877
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 23, 2021
Subject: N212343880 – Safety Recall
High Voltage Battery May Melt or Burn
Models: Select 2017-19MY Chevrolet Bolt EV
To: All General Motors Dealers
General Motors is releasing Safety Recall N212343880 today. The total number of U.S. vehicles involved is approximately 50,413.
IMPORTANT: The recall bulletin attached to this message contains an INTERIM service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the interim service procedure. Dealers should submit warranty claims for affected vehicles after the interim procedure bulletin N212343880 is successfully completed. The interim service procedure involves manually updating the maximum state of charge of the battery pack by enabling “Hill Top Reserve” on 2017-18MY vehicles or adjusting “Target Charge Level” to 90% on 2019MY vehicles.
IMPORTANT: Companion Bolt EV recall bulletin N202311731-02 was also revised today adding the same procedural steps to manually adjust the battery pack state of charge.
• If the vehicle is OPEN in IVH for N202311731, the updated service procedure described in that bulletin, including the replacement of the battery if it fails diagnostics and the manual setting of the vehicle’s state of charge, must be performed as an interim remedy.
• If the vehicle is CLOSED in IVH for N202311731 (it has received the updated software only), the manual interim procedure of limiting the battery state of charge to 90% must be completed under N212343880.
• NOTE: Duplicate claim submissions for state of charge reduction will reject.
Only EV certified dealers are able to complete this Safety Recall. If you are not an EV certified dealer and need to know where the closest EV certified dealer is located, please contact the Dealer Business Center.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the 13 most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 24, 2021 or sooner. When IVH is updated, all vehicles will have a status of “Incomplete-Remedy Not Available”. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5909
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 20, 2021
Subject: REVISION – N212343880-01 – Safety Recall
High Voltage Battery May Melt or Burn
Population Expansion and Update on Final Remedy Customer Appointments
Models: 2017-2019 Chevrolet Bolt EV
To: All General Motors Dealers
On August 20, 2021, General Motors voluntarily expanded safety recall N212343880 affecting certain 2017-2019MY Chevrolet Bolt EV vehicles. All 2019MY Bolt EV vehicles not originally included on July 23, 2021 have been added to this safety recall population effective August 20, 2021.
Attached is the revised bulletin containing additional information about the population expansion as well as a revised condition statement. Please discard all previous copies of bulletin N212343880.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes, or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the 13 most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated for the added population on August 20, 2021. When IVH is updated, all vehicles will have a status of “Incomplete-Remedy Not Available”.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
IMPORTANT
• The revised bulletin attached to this message contains an INTERIM service procedure that WILL NOT close the recall.
• The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the interim service procedure.
• The interim service procedure involves manually updating the maximum state of charge of the battery pack to 90% by using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year)
• The revised recall bulletin will be visible in the SI system on August 23, 2021 or sooner
• Only Chevrolet EV certified dealers are able to complete this interim service procedure.
• If you are not an EV certified dealer and need to know where the closest EV certified dealer is located, please contact the Dealer Business Center.
CUSTOMER REPAIR APPOINTMENT UPDATE
• On Friday, August 13th, GM sent Global Connect Message GCUS-3-2281 letting our Chevrolet EV certified dealers know of the preparations we are making to publish final remedy procedures in forthcoming recall bulletin N212343881.
• We informed you that owner letters were being mailed to a group of owners whose vehicles were part of a sub-set of VINs to receive new battery modules on a high priority basis.
• In the owner letters, customers were advised that they could begin making appointments with their Chevrolet EV certified dealers beginning on August 23rd for repairs beginning no earlier than August 30th.
• We would ask at this time that you refrain from making customer appointments until you receive further information from General Motors. Out of an abundance of caution, GM is working closely with LG to confirm the safety of replacement packs. We will provide an update as soon as possible letting you know when dealers can start making appointments with these highest priority customers.
• Concerned customers should be referred to the Chevrolet EV Concierge team at 833-EVCHEVY (833-382-4389) for further assistance. Hours of operation are Monday through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM to 9:00 PM ET.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5898
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 13, 2021
Subject: N212343880 / N212343881 – Safety Recall
High Voltage Battery May Melt or Burn
Models: Select 2017-19MY Chevrolet Bolt EV
To: All General Motors Dealers
General Motors wants to provide our Chevrolet EV Certified Dealers with an
update regarding previously announced Bolt EV safety recall N212343880.
We informed dealers of this recall on July 23rd, 2021, at which time vehicles
involved in this recall were placed on stop delivery.
We have been working very diligently over the past weeks on a recall remedy
plan. We are rapidly approaching the release of a final remedy bulletin
N212343881. Initially, this bulletin will only be applied to a sub-set of highest
priority vehicles. When the final remedy bulletin is released, we will send a
Global Connect message informing dealers. We expect the final remedy
bulletin to be released late this month. When the final remedy bulletin is
released, the high priority sub-set of VINs will be closed in N212343880 and
moved into N212343881. In addition, the status will be changed to “open” on
the Investigate Vehicle History (IVH) screen in Global Warranty Management.
In the meantime, we are in the process of sending owner letters to the
customers involved in this recall. PDF versions of two different owner letters
are attached to this Global Connect message for your reference.
• The “Advisory” letter will be sent to all vehicle owners not initially included
in the highest priority group.
• The “Remedy” letter will be sent to all vehicle owners included in the
highest priority group. The “Remedy” letter informs owners they can begin
contacting their Chevrolet EV Certified Dealer on or after August 23rd to
begin scheduling appointments.
• Please do not schedule any appointments earlier than the week
beginning August 30th.
• If you are a Chevrolet EV Certified Dealer, but DO NOT have at least one
technician 100% EV trained, all necessary tools to remove/install a Bolt EV
battery, and a functional level 2 fast charger, YOU ARE NOT ELIGIBLE
TO PERFORM THIS REPAIR.
Please refer any customer that contacts you to the Chevrolet EV Concierge
team at 833-EVCHEVY (833-382-4389) where we will help direct that
customer to an eligible servicing dealer. Hours of operation are Monday
through Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM
to 9:00 PM ET.
As battery inventories increase, additional VINs will be moved from
N212343880 to N212343881 for the final remedy. We will inform dealers
through Global Connect messages when additional VINs become eligible for
the final repair.
The customer letters will begin mailing to owners in the United States on
August 13th, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
IMPORTANT SAFETY RECALL
August 2021This notice applies to your vehicle, VIN: .
Dear :
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
model year vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N212343880.
• Based on manufacturing records, we have identified your vehicle
battery as one built within a date range scheduled for priority
repair under this recall.
• We have determined that the lithium ion battery modules in your
vehicle should be replaced with new lithium ion battery modules.
• We are pleased to inform you we will have parts available to begin
repairs by the end of August.
• You should contact your Chevrolet EV certified dealer on or
after August 23 to arrange an appointment.
• This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
Certain vehicles were built with high voltage cells produced at LG
Chem’s Ochang, Korea facility that pose a risk of fire when charged
to full, or very close to full, capacity. Experts from GM and LG have
identified the simultaneous presence of two manufacturing defects
in the same battery cell as the root cause of these battery fires.
What will we
do?
Your dealer will replace the lithium ion battery modules
in your vehicle with new lithium ion battery modules. This service
will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 3 hours 30 minutes.
What should
you do?
Until this recall repair is performed, you should take the
following interim steps:
1. You should, whether or not your vehicle received the recall
remedy in GM safety recall N202311731, return your vehicle
to the 90% state of charge limitation using Hilltop Reserve
mode (for 2017-2018 model years) or Target Charge Level (for
2019 model year) mode. If you are unable to successfully
make these changes, or do not feel comfortable making these
changes, visit your Chevrolet EV dealer to have these
adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your
battery below approximately 70 miles (113 KM) of remaining
range, where possible.
3. Continue to park your vehicle outside immediately after
charging and do not leave your vehicle charging indoors
overnight.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the Chevrolet EV Concierge team at 833-
EVCHEVY (833-382-4389). Hours of operation are Monday through
Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM
to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge, you are still not satisfied we
have done our best to remedy this condition without charge and within a reasonable time, you
may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 21V560.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

GM Recall: N212343880
IMPORTANT SAFETY RECALL
August 2021

This notice applies to your vehicle, VIN: .
Dear :
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
model year vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in a new GM safety recall N212343880.
• Previously, you were notified that your vehicle is involved in GM
recall N202311731. If you have not done so, you should visit your
Chevrolet EV dealer to obtain the remedy for the previous recall,
which includes an important software update and diagnostic check
on the health of your vehicle’s battery system.
• This letter contains important interim safety precautions that should
be followed until the final recall remedy for new recall number
N212343880 is performed on your vehicle.
Why is your
vehicle being
recalled?
Certain vehicles were built with high voltage cells produced at LG
Chem’s Ochang, Korea facility that pose a risk of fire when charged
to full, or very close to full, capacity. Experts from GM and LG have
identified the simultaneous presence of two manufacturing defects
in the same battery cell as the root cause of these battery fires.
What will we
do?
Parts to repair your vehicle are not currently available, but when
parts are available, your dealer will replace the lithium
ion battery modules in your vehicle with new lithium ion battery
modules. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition.
When parts are available, we will send you another letter asking you
to take your vehicle to your dealer to have your vehicle
serviced. You can also check the status of this recall at:
https://my.gm.com/recalls.
What should
you do?
While we prepare to conduct this recall, you should take the
following interim steps:
1. You should, whether or not your vehicle received the recall
remedy in GM safety recall N202311731, return your vehicle
to the 90% state of charge limitation using Hilltop Reserve
mode (for 2017-2018 model years) or Target Charge Level (for
2019 model year) mode. If you are unable to successfully
make these changes, or do not feel comfortable making these
changes, visit your Chevrolet EV dealer to have these
adjustments completed, free of charge.
2. Charge your vehicle more frequently and avoid depleting your
battery below approximately 70 miles (113 KM) of remaining
range, where possible.
3. Continue to park your vehicle outside immediately after
charging and do not leave your vehicle charging indoors
overnight.
If you have not visited your dealer to receive the recall remedy in
GM safety recall N202311731, you should visit your Chevrolet EV
dealer to obtain this important software update, which includes a
diagnostic check on the health of your vehicle’s battery system.
After obtaining the software update, you should still take the interim
steps summarized above. When scheduling your appointment,
confirm with the dealer that they are an EV certified dealer.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the Chevrolet EV Concierge team at 833-
EVCHEVY (833-382-4389). Hours of operation are Monday through
Friday, 8:00 AM to 12:00 AM ET or Saturday and Sunday, 12:00 PM
to 9:00 PM ET.
If after contacting your dealer and the Chevrolet EV Concierge, you are still not satisfied we
have done our best to remedy this condition without charge and within a reasonable time, you
may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 21V560.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

GM Recall: N212343880
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5990
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 19, 2021
Subject: REVISION: N212343880-02 – Safety Recall
High Voltage Battery May Melt or Burn
Movement of 2019 MY Chevrolet Bolt EV Vehicles to Bulletin N212343883
Models: Select 2017 – 2018MY Chevrolet Bolt EV
To: All General Motors Dealers
The 2019 Chevrolet Bolt EV vehicles included in the recall population for N212343880-02 – High Voltage Battery May Melt or Burn have been moved to bulletin N212343883, which includes an advanced diagnostic software package.
We expect that this software will be available for the remaining 2017-2018 model year Chevrolet Bolt EV vehicles in the recall population in approximately the next 30 days. In the meantime, continue to follow the procedure outlined in N212343880-02.
IMPORTANT: The information referenced in this message contains a service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) section of Global Warranty Management even after the completion of the service procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343880-02 is successfully completed.
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs. Any dealership unsure of their eligibility status should review with their District Manager of Aftersales or District Service Manager.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will still have a status of “Incomplete-Remedy Not Available”.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5937
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 20, 2021
Subject: Chevrolet Bolt Battery Safety Recall Update
Models: 2017 – 2022 Chevrolet Bolt EV and EUV
To: All General Motors Dealers
Chevrolet Bolt EV Battery Production Resumes
• LG battery cell and module production resumes with updated manufacturing processes
• Battery module replacements to begin in October
• GM to introduce new advanced diagnostics software
DETROIT – General Motors today outlined a comprehensive action plan to ensure that customers can safely and confidently drive, charge, and park the Chevy Bolt EV and EUV. The action plan includes both hardware and software remedies, some of which are in place with immediate effect.
“We’re grateful for the patience of owners and dealers as we work to advance solutions to this recall,” said Doug Parks, GM executive vice president, Global Product Development, Purchasing and Supply Chain. “Resuming battery module production is a first step and we’ll continue to work aggressively with LG to obtain additional battery supply. In addition, we’re optimistic a new advanced diagnostic software will provide more convenience for our customers.”
New Battery Production
LG battery plants in Holland and Hazel Park, Michigan, have resumed production. In addition, LG is adding capacity to provide more cells to GM. As a result, replacement battery modules will begin shipping to dealers as soon as mid-October.
The root cause of the rare circumstances that could cause a battery fire is two manufacturing defects known as a torn anode and a folded separator, both of which need to be present in the same battery cell.
LG has implemented new manufacturing processes and has worked with GM to review and enhance its quality assurance programs to provide confidence in its batteries moving forward. LG will institute these new processes in other facilities that will provide cells to GM in the future.
Prioritized Battery Replacement
GM will continue to prioritize Chevy Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. The company has established a notification process that will inform affected customers when their replacement modules will be available.
The new batteries will include an extended battery 8-year/100,000-mile limited warranty.
New Advanced Diagnostic Software
Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance.
The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by: monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete.
This new software, which will be provided to all Bolt EV and EUV owners, requires dealer installation. Owners will be able to start to schedule installation at their Chevy EV dealer in approximately 60 days.
Updated Guidance on Parking
If customers are following GM’s instructions issued below, they can park in a location of their choice. In an abundance of caution, GM recommends customers leave ample space around their vehicle wherever they choose to park. GM is not aware of any fires that have occurred where customers followed this safety guidance, in parking decks or otherwise.
GM’s instructions remain:
1. Set the vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on chevy.com/boltevrecall. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their dealer to have these adjustments completed.
2. Charge the vehicle more frequently and avoid depleting battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park vehicles outside immediately after charging and do not leave vehicles charging indoors overnight.
Customers who have additional questions can visit www.chevy.com/boltevrecall or contact the Chevrolet EV Concierge 1-833-EVCHEVY (available Monday through Friday, from 8 a.m. – midnight ET; Saturday and Sunday, from noon – 9 p.m. ET) or contact their preferred Chevrolet EV dealer.
General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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LEADERSHIP MESSAGE Check out the newest edition of “Chevy 0 to 60″. This segment touches on the expansion of the Bolt EV recall first announced on Friday. For more details, please see recall bulletin – N212343880-01. Owners can visit chevy.com/boltevrecall or contact the Chevrolet EV Concierge at 1.833.EVCHEVY. Thank you for everything you do for Chevrolet. As always, let us know what you think.
VIDEO TEXT
Chevy Team – I’m here in the Chevy Performance Trailer, at the Woodward Dream Cruise.
Want to share some very important and time sensitive news with you.
Today, GM is going to announce that we’re voluntarily, that’s a key word, expanding the current Chevy Bolt EV recall to cover the remaining 2019, and all 2020, 2021, and 2022 model year vehicles, including the Bolt EUV.
All in that’s about 150 to 160 thousand affected vehicles.
So why are we doing this …
In rare circumstances, the batteries supplied by LG for these vehicles, may have two manufacturing defects present in the same battery cell, which increases the risk of fire.
So out of an abundance of caution, GM is going to replace defective battery modules with new modules.
We expect this will cost an additional billion dollars.
Here’s what we know.
After doing our due dilligence into the manufacturing processes at LG.
And after disassembling battery packs, GM discovered manufacturing defects in certain battery cells produced at LG manufacturing facilities beyond their Korea plant.
We’re working with LG to rectify the cause.
To provide customers peace of mind, batteries with these new modules will come with an extended 8-year/100,000-mile limited warranty.
So bottom line, what does this mean for Bolt sales?
We are now on a stop sale for any NEW, or USED Bolt EV and Bolt EUV for the model years I just shared, until the module repair or replacement is performed.
Obviously, battery supply is a challenge right now – so we’re working a bunch of different angles with LG to increase production as soon as possible.
I know I owe you more answers on what this means from a production standpoint.
As we shared yesterday, Orion, where both the Bolt EV and EUV are built, will be down for the week of August 23 for semiconductor related issues.
This recall expansion will trigger additional downtime to come.
Candidly, we don’t know how long it will take us to ramp up battery production and complete these battery replacements – but we’re considering all options.
Until customers in the new recall population receive replacement modules, they should do what we’ve been asking other Bolt EV owners to do.
The 3 step process – outlined on our website, in the dealer bulletins, and in today’s press release.
All of this goes without saying, safety is our priority and so is doing the right thing for our customers – even if it is difficult.
Now we know you’ll have a lot of questions.
So we’re in the process of updating all of the answers on our site – chevy.com/boltEVrecall
We need to be the gold source with the truth, so point your customers and teams there.
We know communication is key during this time, and we will do everything possible to ensure you always have the latest information. It’s very likely that we’ll be doing an All Dealer Call as we get more information next week.
I know this is tough news … on top of the challenges you are facing with the chip shortage . . .
This recall does provide an opportunity to once again, deliver an exceptional customer experience. And no one does it better – than this Chevy network. Thank you for all that you do. We’ll be talking to you soon.
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Update – N212343880 / N212345940 – Safety Recall – High Voltage Battery May Melt or Burn Updated Date: Sep 28, 2021 15:30 CT Models: 2017-19MY Chevrolet Bolt EV 2020-22MY Chevrolet Bolt EV 2022MY Chevrolet Bolt EUV To: All General Motors Dealers General Motors is providing our Chevrolet EV Certified Dealers with an update regarding previously announced Bolt EV/EUV safety recalls N212343880 and N212345940. We have been working very diligently on a recall remedy plan and are rapidly approaching the release of our final remedy bulletins (N212343881 and N212345941). Initially, these bulletins will only be applied to a small subset of highest priority vehicles. Customer owned vehicles currently awaiting repair after failing either the on-board or dealer battery module diagnostics will also be eligible for repair when these final remedy bulletins are released. Upon bulletin release, the high priority subset of VINs will be closed in N212343880 (17-19MY) and N212345940 (20-22MY) and moved into N212343881 and N212345941, respectively. In addition, the Field Action status will be changed to “open” on the Investigate Vehicle History (IVH) screen in Global Warranty Management. All other VINs will remain in “Incomplete-Remedy Not Available” status in N212343880 (17-19MY) and N212345940 (20-22MY) and will not be eligible for the final remedy until GM informs dealers at a future date. We expect the final remedy bulletins to be released mid-October or sooner. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
IMPORTANT
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs (see attachments). Part orders will be rejected until all requirements have been met. Any dealership unsure of their eligibility status should immediately review with their District Manager of Aftersales or District Service Manager.
1. For assistance with required tools or equipment, please contact:
• Special Service Tools: 800-GM-TOOLS
• GM Dealer Equipment: 844-742-8471
In addition to the training and tool requirements necessary to complete the service procedures in these recalls, one of the following is required to safely and adequately unload and load battery pack crates from and to the delivery truck:
1. Stand-up, sit-down or walkie forklifts capable of lifting a minimum lifting capacity of 3,000 pounds*
• 60″ forks (48″ are acceptable for already existing forklifts; fork extensions that offer the same capacity are recommended)
• At least one trained employee that is forklift certified in accordance with local, state, provincial, and federal regulations
• Ample space to maneuver the forklift between service bays
2. Loading/Unloading Docks are acceptable if available
• Pallet Jack with 3000-pound capacity or larger and 48-60″ forks with a separation of 20″
• Dock wells with grades exceeding 10% require a forklift, no pallet jacks allowed
* Please note, future EV models, including the All Electric Silverado, will require an 8,000-pound capacity forklift with 72″ forks.
To assist dealers in the United States and Canada with an offset to the financial impacts related to throughput, technician efficiency, battery handling and storage, BDC, tools and equipment (including forklifts) associated with this recall, dealers will be paid an additional $600 allowance
with each warranty claim submitted and approved. Therefore, the total net item allowance per claim will be $1,140. Until the final recall remedy is performed, customers should take the following interim steps: 1. Customers should set their vehicle’s high-voltage battery system to a 90% state of charge limitation using either “Hilltop Reserve” (for 2017-18 MY vehicles) or “Target Charge Level” mode (for 2019-22 MY vehicles). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, customers should visit their dealer to have these adjustments completed. 2. Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 KM) of remaining range, where possible. 3. Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight. Warranty Administration If you are not a Bolt EV certified dealer or are ineligible to perform the recall repair, the nearest EV certified dealer can be located by: 1. Visiting https://www.chevrolet.com/electric/bolt-euv o Click on the three bars on the upper right-hand of the homepage o Under Support, click on “Find A Dealer” < OR > 2. Contacting the Dealer Business Center, available through Support/Chat in GlobalConnect or by phone (888) 414-6322 Courtesy Transportation Program Dealers seeking to assist Bolt owners, or any other courtesy transportation eligible repair, with rental vehicles should verify with Hertz for available vehicles in support of our rates. Refer to the GM Courtesy Transportation bulletin 07-00-89-037 in GlobalConnect for details.
Until further instructions are received, involved vehicles in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) have been de-certified.
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LEADERSHIP MESSAGE
Check out the newest edition of “Chevy 0 to 60″.
This segment touches on today’s Bolt EV safety recall for select 2017-2019 model years.
For details, please see recall bulletins – N212343880 and N202311731-02.
Owners can visit my.chevrolet.com/how-to-support/safety/boltevrecall or contact the Chevrolet EV Concierge at 1.833.EVCHEVY.
Thank you for everything you do for Chevrolet. As always, let us know what you think.
VIDEO TEXT:
Chevy Team – Today, at 9am, we’re announcing a new recall for the previous population of select 2017 through 2019 Bolt EVs.
As part of GM’s commitment to safety, experts from GM and LG have identified the simultaneous presence of two rare, manufacturing defects in the same battery cell, as the root cause of battery fires in certain Bolt EVs.
Now, as a result, GM will conduct this new recall for this previous population to address the risk of battery fires in these vehicles.
As part of this recall, GM will replace defective battery modules in the recall population.
When replacement parts are ready, we will notify both the customer and you, our Dealers.
While we prepare to conduct this recall, we’re asking customers to take several steps that are outlined in the dealer bulletins and will be outlined in the customer letter and on the website and this will be until the new remedy has been performed.
As always, if customers need support we need to be there for them.
In the meantime, customers who have not received the diagnostics software from the last recall, should visit your dealership to obtain this update.
So, let’s break down a few questions that you might have:
1) Is there a stop sale on the 2020, 21, 22 Bolt EV or EUV?
The answer is no – keep selling.
The 2020, 21, 22 Bolt EV & EUV batteries have a different battery cell chemistry and were produced with improved manufacturing processes.
2) I’ve got a 2017 through 2019 Bolt EV on my used car lot, that is affected by this recall, what do I do?
Don’t sell it because it has an active recall.
3) Is this the same population of vehicles from November?
Yes – it’s the same population of vehicles but a new recall . . . affecting about 50,000 vehicles in the U.S.
In terms of timing … We are announcing the recall this morning.
And we will notify customers by mail and email starting next week.
We’re working with our supplier and manufacturing teams to determine how to best expedite battery capacity for module replacement under this recall.
This is what we know today . . .
Just like with the microchip situation, you have my commitment to provide ongoing and transparent updates on this issue.
What you’re going through right now is not lost on me.
This recall does provide an opportunity to once again, deliver an exceptional customer experience.
And no one does it better than this Chevy network.
Thank you for all that you do.
We’ll be talking to you soon.
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3 Affected Products

Vehicle


MAKE	MODEL	YEAR
CHEVROLET	BOLT EV	2017-2019

86 Associated Documents

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202311731-02 & N212343880 High Voltage Battery May Melt or Burn

RMISC-21V560-4860.pdf 136.518KB

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Summary

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Latest Recalls Documents

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