F/CMVSS Noncompliance Recall N202319980 Safety Telltale Light Daytime Visibility – 2021 Cadillac Escalade & Escalade ESV

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F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
January 2021
Revision:
01
Revision Description:
This bulletin is being revised to add in the over the air (OTA) programming information and to add the customer letter. Please discard all previous copies of N202319980.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles will be repaired either through dealer repairs as described in this bulletin or through over the air (OTA) programming. Dealers can and should perform the procedure in this non-compliance bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
Escalade
2021
2021
Cadillac
Escalade ESV
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2021 Cadillac Escalade and Escalade ESV vehicles fail to conform to certain Federal and Canada Motor Vehicle Safety Standards relating to the daytime visibility of the front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles. These telltales may be set to “night mode” when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In the daytime, if “night mode” is active, these telltales may not be visible, as required by the applicable standards. During the daytime, the driver and front passenger may not be informed that the front passenger is unbuckled or has a deactivated airbag, which could increase the risk of passenger injury in a crash or high-speed braking event.
Correction
GM will update the software in the vehicles’ Body Control Module (BCM) to correct the condition. Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership. Alternatively, owners may schedule service at a GM dealer to receive these software updates.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105276*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9105277*
Body Control Module Reprogramming with SPS
0.5
Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “Warranty Claim Code field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS/SPS2.
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
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Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TLC/TIS on the computer used to program the vehicle. 2. Select and start SPS/SPS2. 3. Select Settings. 4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
Service Procedure
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur.
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Ensure the ignition is turned OFF, load on the vehicle’s battery such as; interior lights, exterior lights (including daytime running lights), HVAC, etc. may affect the download process.
• Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for programming, otherwise an error will result.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
5644477
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
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5431207
Important: Techline Connect and TIS2WEB screens shown above.
Important: If the same calibration/software warning is noted on the TLC or SPS Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
Important: When programming a module in GM’s new Vehicle Intelligence Platform, or VIP, the power mode (ignition) needs to be off or errors may occur. This involves the 2020 Chevrolet Corvette, Cadillac CT5 and CT4, as well as the upcoming full-size Chevrolet, GMC, Cadillac SUVs and Buick Envision. Serial Data Message Authentication also needs to have the ignition off.
1. Reprogram the body control module. Refer to K9 Body Control Module: Programming and Setup in SI.
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
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5644478
5431209
Note: The screenshots above are an example of module programming and may not be indicative of the specific
module that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
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Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included with this bulletin)
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
Page 6 of 7
IMPORTANT SAFETY RECALL
January 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2021 model year Cadillac Escalade and Escalade ESV vehicles fail to conform, in part, to S5.3.3(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Controls and Displays,” and S19.2.2(e) of FMVSS No. 208, “Occupant Crash Protection.”. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N202319980.
• A software update is available for your vehicle that can be performed remotely with wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, follow the in-vehicle radio prompts or schedule an appointment with your dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to “night mode” when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In the daytime, if “night mode” is active, these telltales may not be visible, as required by by S5.3.3(a) of FMVSS 101 and S19.2.2(e) of FMVSS 208. During the daytime, the driver and front passenger may not be informed that the front passenger is unbuckled or has a deactivated airbag, which could increase the risk of passenger injury in a crash or high-speed braking event.
What will we do?
GM will update the software in the vehicles’ Body Control Module (BCM). Owners who have accepted the applicable terms and conditions may have already received the update with wireless over-the-air technology and will not have to bring their vehicle to a dealership. GM began prompting owners through the vehicle’s radio screen on January 6, 2021. Any owner having received this update through over the air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
What should you do?
The software update can be performed remotely using wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, you will be notified that the update is available by in-vehicle prompts from the radio display.
The software download and installation occurs as a two-step process. First, you will be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but you will be able to use your vehicle normally during the download. Once it is complete, you will then be asked to accept the installation of the software update. During installation, your vehicle must be parked. The software update may reset certain vehicle settings or preferences.
The software installation will take up to 15 minutes to complete and will begin after you accept the installation and follow the on-screen instructions while your vehicle is parked. You do not need to remain in your vehicle during the software installation. Please take note that your vehicle will not be operational during the software installation process.
F/CMVSS Noncompliance Recall
N202319980 Safety Telltale Light Daytime Visibility
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IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 15 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position.
Upon your next ignition cycle after the installation completes, your vehicle’s radio will display a confirmation message that the update was successful. If you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, contact your dealer to arrange a service appointment as soon as possible.
You can also decline the update by selecting the “Learn More” button, and then “Details” and then the “Decline Update” option. If you decline the update, contact your dealer to arrange a service appointment as soon as possible.
If you need to bring your vehicle to the dealer, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-866-982-2339
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V790.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202319980

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5621
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 17, 2020
Subject: N202319980 – Noncompliance Recall
Safety Telltale Light Daytime Visibility
Models: 2021 Cadillac Escalade
2021 Cadillac Escalade ESV
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall N202319980 today. The total number of U.S. vehicles involved is approximately 3,203. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 18, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

******************************************************************************************************************

Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit
VIN and are personalized.
IMPORTANT SAFETY RECALL
January 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2021 model year Cadillac Escalade and Escalade ESV vehicles fail to conform, in part, to S5.3.3(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, “Controls and Displays,” and S19.2.2(e) of FMVSS No. 208, “Occupant Crash Protection.”. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N202319980.
• A software update is available for your vehicle that can be performed remotely with wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, follow the in-vehicle radio prompts or schedule an appointment with your dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to “night mode” when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In the daytime, if “night mode” is active, these telltales may not be visible, as required by by S5.3.3(a) of FMVSS 101 and S19.2.2(e) of FMVSS 208. During the daytime, the driver and front passenger may not be informed that the front passenger is unbuckled or has a deactivated airbag, which could increase the risk of passenger injury in a crash or high-speed braking event.
What will we do?
GM will update the software in the vehicles’ Body Control Module (BCM). Owners who have accepted the applicable terms and conditions may have already received the update with wireless over-the-air technology and will not have to bring their vehicle to a dealership. GM began prompting owners through the vehicle’s radio screen on January 6, 2021. Any owner having received this update through over the air (OTA) technology will not have to bring their vehicle to a dealership. Alternatively, owners may schedule to have the updates performed at a GM dealer.
What should you do?
The software update can be performed remotely using wireless over-the-air technology. If you’ve already accepted the update, no further action is necessary. If you have not accepted the update, you will be notified that the update is available by in-vehicle prompts from the radio display.
The software download and installation occurs as a two-step process. First, you will be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but you will be able to use your vehicle normally during the download. Once it is complete, you will then be asked to accept the installation of the software update. During installation, your vehicle must be parked. The software update may reset certain vehicle settings or preferences.
The software installation will take up to 15 minutes to complete and will begin after you accept the installation and follow the on-screen instructions while your vehicle is parked. You do not need to remain in your vehicle during the software installation. Please take note that your vehicle will not be operational during the software installation process.
IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 15 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position.
Upon your next ignition cycle after the installation completes, your vehicle’s radio will display a confirmation message that the update was successful. If you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, contact your dealer to arrange a service appointment as soon as possible.
You can also decline the update by selecting the “Learn More” button, and then “Details” and then the “Decline Update” option. If you decline the update, contact your dealer to arrange a service appointment as soon as possible.
If you need to bring your vehicle to the dealer, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac
1-866-982-2339
1-800-833-2622
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V790.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202319980

******************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5646
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 14, 2021
Subject: N202319980-01 – NonCompliance Recall
Safety Telltale Light Daytime Visibility
Models: 2021 Cadillac Escalade
2021 Cadillac Escalade ESV
To: All General Motors Dealers
This bulletin is being revised to include over-the-air programming and add the customer letter. Please discard all previous copies of N202319980.
Involved vehicles will be repaired either through dealer repairs as described in this bulletin or through over the air (OTA) programming. Dealers can and should perform the procedure in this non-compliance bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
Customer Letter Mailing
The customer letter mailing will begin on January 27, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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