December 10, 2020 NHTSA CAMPAIGN NUMBER: 20V764000
A rear toe link fracture may reduce the driver’s ability to control the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 20V764
Manufacturer General Motors
, LLC
Components SUSPENSION
Potential Number of Units Affected 213,128
Summary
General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Remedy
GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 2021. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N202308930.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Frequently Asked Questions (FAQs) for Safety Recall N202308930
Rear Suspension Toe Link May Break
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”).
Q2) What is the issue or condition?
These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
None
Q4) What is the remedy/repair?
Dealers will replace rear suspension toe links and adjuster fasteners.
Q5) What is the safety risk? Is the vehicle safe to drive?
A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
No, when a remedy is available and sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
When we have a list of Vehicle Identification Numbers (“VIN list”) for the affected population, customers who own a vehicle involved in the field action will be notified by mail by General Motors. As soon as we have the VIN list, customers can check the GM Owner Center at https://my.gm.com/recalls or NHTSA’s recall website at https://vinrcl.safercar.gov/vin/ to determine whether their vehicle is involved in this safety recall.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
March 25, 2021
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
In June 2020, GM learned that Opel was investigating rear toe-link fractures on certain Opel Insignia vehicles, which use the same toe link design as the subject vehicles. GM had previously investigated rear toe-link fractures on the subject vehicles in 2018 but closed the investigation due to a very low number of potential field complaints found (2), no accidents or injuries, and no identifiable defect trend. Once Opel notified GM of their investigation, which was based in part on a recent toe-link failure in Europe, GM submitted the issue as a potential safety issue through GM’s Speak Up For Safety (SUFS) program on June 17, 2020. On August 4, 2020, GM opened a new investigation into rear toe link fractures in the subject vehicles.
On August 20, 2020, GM learned of an additional toe link fracture on a 2013 Chevrolet Malibu with 261,762 miles that occurred on August 18, 2020. On September 14, 2020, GM obtained the rear toe link from that August 18 incident and began a part analysis. On September 15, 2020, GM’s investigator found documentation from cosmetic corrosion testing conducted in 2013 that identified a supplier process in which e-coat material was applied in excess of specifications. The supplier subsequently fixed its e-coat process in March 2013. On October 12, 2020, GM completed an initial review of field data and the overall rate of toe-link failures was still low. On October 15, 2020, a third-party testing company, Element Materials Technology, completed its analysis of the returned toe link from the August 18 incident and confirmed that it fractured as the result of material thinning due to heavy corrosion. GM’s investigator reviewed the investigation with the Open Investigation Review board on November 9, 2020, and the board requested further information on the toe-link failure rates in high corrosion states to determine if the rates were higher in those areas. The toe-link failure-rate analysis in Corrosion States was completed and reviewed on November 30, 2020, and it showed a notably higher toe-link failure rate than in non-corrosion states.
On December 3, 2020, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for vehicles that were ever registered in Corrosion States and that may have received toe links with excessive e-coat material. GM subsequently discovered the population data search inadvertently omitted some merchandising model codes. On March 18, 2021 , it was determined that some VINs with these merchandising codes are in the regions affected by this recall.
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5624
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 21, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall N202308930
Models: 2010 – 2013 Buick LaCrosse
2012 – 2013 Buick Regal
2013 Chevrolet Malibu
To: All General Motors Dealers
STOP DELIVERY ORDER
On December 10, 2020, General Motors released an upcoming safety recall message for recall number N202308930. At the time, we did not have the list of affected vehicles. Today we are including the VINs and issuing the stop delivery notice. Effective immediately, stop the delivery of certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles in used vehicle inventory.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in the certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”). These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture. A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
To correct this condition, dealers will replace rear suspension toe links and adjuster fasteners.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on December 22, 2020. This
action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We do not have replacement parts at this time, but we are working closely with the supplier to obtain the required parts as quickly as possible. When parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. Once that happens, dealers will replace rear suspension toe links and adjuster fasteners.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5609
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 10, 2020
Subject: Upcoming Safety Recall N202308930
Models: 2010 – 2013 Buick LaCrosse
2012 – 2013 Buick Regal
2013 Chevrolet Malibu
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall. The GM recall number is N202308930.
General Motors has decided that a defect which relates to motor vehicle safety exists in the certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”). These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture. A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
We do not have replacement parts at this time, but we are working closely with the supplier to obtain the required parts as quickly as possible. When parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. Once that happens, dealers will replace rear suspension toe links and adjuster fasteners.
We do not have a VIN list of affected vehicles at this time, but we are working with the supplier to obtain the affected VINs as soon as possible. Once that happens, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system. This action will be taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
January 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”). As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202308930.
Why is your vehicle being recalled?
These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture. A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace rear suspension toe links and adjuster fasteners. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V764.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N202308930
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IMPORTANT SAFETY RECALL
August 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”). As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202308930.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture. A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
What will we do?
Your GM dealer will replace rear suspension toe links and adjuster fasteners. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately two hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V764.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202308930
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5729
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 25, 2021
Subject: Stop Delivery Order – Expansion of Population
Safety Recall N202308930
Models: 2010 – 2013 Buick LaCrosse
2012 – 2013 Buick Regal
2013 Chevrolet Malibu
To: All General Motors Dealers
STOP DELIVERY ORDER
On December 21, 2020, GM ordered a stop delivery of certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles in used vehicle inventory. Additional VINs have been added to this stop delivery order.
On January 4, 2021, Application for Used Vehicle Working Capital Assistance Program was sent to all GM Dealers on GlobalConnect message GCUS-3-2025 regarding this recall.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes, or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 26, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under
Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We do not have replacement parts at this time, but we are working closely with the supplier to obtain the required parts as quickly as possible. When parts are available, the recall bulletin will be released and dealers can begin repairing vehicles. Once that happens, dealers will replace rear suspension toe links and adjuster fasteners.
Instructions for releasing the involved vehicles from this stop delivery will be provided in the near future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GM CUSTOMER CARE AND AFTERSALES
DCS5635
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 4, 2021
Subject: N202308930 – Safety Recall
Rear Suspension Toe Link May Break
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2010 – 2013 Buick LaCrosse
2012 – 2013 Buick Regal
2013 Chevrolet Malibu
To: All General Motors Dealers
On December 21, 2020, GM sent to all GM dealers GlobalConnect Message GCUS-3-2013 regarding safety recall N202308930.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N202308930.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-9188 dated March 10, 2020. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N202308930, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800066
Working Capital Assistance for Safety Recall N202308930
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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SEOCONTENT-END
7 Affected Products
Vehicles
19 Associated Documents
Interim Owner Notification Letter(Part 577)
RIONL-20V764-5260.pdf 137.776KB
Manufacturer Notices(to Dealers,etc) Dealer Notification re N202308930 – Safety Recall Rear Suspension Toe Link May Break Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-20V764-1117.pdf 104.609KB
Frequently Asked Questions (FAQs) for Safety Recall N202308930 Rear Suspension Toe Link May Break
RMISC-20V764-3258.pdf 103.557KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Upcoming Safety Recall N202308930
Defect Notice 573 Report
RCLRPT-20V764-9158.PDF 214.751KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination (Toe Link Corrosion)
RMISC-20V764-4632.pdf 152.259KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall N202308930
Recall 573 Report
RCLRPT-20V764-8947.PDF 214.827KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202308930 Rear Suspension Toe Link May Break
RMISC-20V764-3728.pdf 103.557KB
Recall 573 Report
RCLRPT-20V764-4787.PDF 214.827KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-20V764-4295.pdf 151.978KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order – Expansion of Population Safety Recall N202308930
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202308930 Rear Suspension Toe Link May Break
RMISC-20V764-8098.pdf 103.557KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V764-0914.pdf 137.776KB
Miscellaneous Document – Amendment 2
RMISC-20V764-9089.pdf 152.823KB
Recall 573 Report
RCLRPT-20V764-1057.PDF 214.833KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V764-5710.pdf 137.776KB
ISSUED Owner Notification Letter(Part 577)
Latest Recalls Documents
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