September 3, 2020 NHTSA CAMPAIGN NUMBER: 20V537000
Front Seat Rear Attachment Bolts May Be Missing
If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the occupant.
NHTSA Campaign Number: 20V537
Manufacturer General Motors
LLC
Components SEATS
Potential Number of Units Affected 105
Summary
General Motors LLC (GM) is recalling certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles. The rear attachment bolts of one or both front seats may not have been installed.
Remedy
GM will notify owners, and dealers will inspect seat attachments for both front seats and install attachment bolts as needed, free of charge. The recall began October 1, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM’s number for this recall is A202304380.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2020 model year Buick Encore GX and 2021 model year Chevrolet Trailblazer vehicles. Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat. The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed. If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.
Correction
Dealers will inspect seat attachments for both front seats and install attachment bolts as needed.
Parts
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Buick Encore GX and 2021 model year Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM safety recall A202304380.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat. The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed. If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.
What will we do?
Your GM dealer will inspect and replace any missing front seat bolts. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 40 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608-8080 | 1-800-832-8425 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V537.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: A202304380
Frequently Asked Questions (FAQs) for Safety Recall A202304380
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2020 model year Buick Encore GX and 2021 model year Chevrolet Trailblazer.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2020 model year Buick Encore GX and 2021 model year Chevrolet Trailblazer vehicles. Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat. The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | Occupants may feel the seat move during braking.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will inspect seat attachments for both front seats and install attachment bolts as needed.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
SEOCONTENT-START
Product Safety Recall
A202304380 Front Seat Bolts Missing
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 4
Release Date: September 2020 Revision: 01
Revision Description: This bulletin has been revised to include the customer letter. Please discard all previous
copies of bulletin A202304380.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Buick Encore GX 2020 2020
Chevrolet Trailblazer 2021 2021
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2020
model year Buick Encore GX and 2021 model year Chevrolet Trailblazer vehicles. Vehicles in the subject
population were taken off-line during the general assembly process for a repair involving removal of a
front seat. The rear attachment bolts of one or both front seats may not have been reinstalled after the
repair was completed. If an occupied front seat is missing the rear attachment bolts, it may move during
a crash, increasing risk of injury to the seated occupant.
Correction Dealers will inspect seat attachments for both front seats and install attachment bolts as needed.
Parts
Quantity Part Name Part No.
As Req. Bolt-Front Seat 11547008
It is estimated that only 134 involved vehicles will require parts replaced. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order
these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105290
Inspect Both Front Seats for Missing Bolts
ADD: Install Missing Bolt(s)
0.2
0.1(ea.)
ZFAT N/A
Service Procedure
1. Move both front seats to the full forward position.
Product Safety Recall
A202304380 Front Seat Bolts Missing
Page 2 of 4
5646063
2. Verify both front seats have two bolts at the rear mounting location.
3. Move both front seats to the full rear position.
5646064
4. Verify both front seats have two bolts at the front mounting location.
5646065
5. If any bolts are missing, install a new bolt, Tighten 43 N.m (32 lb ft)
Product Safety Recall
A202304380 Front Seat Bolts Missing
Page 3 of 4
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Product Safety Recall
A202304380 Front Seat Bolts Missing
Page 4 of 4
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Buick
Encore GX and 2021 model year Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We
apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our
products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall A202304380.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
Vehicles in the subject population were taken off-line during the general assembly
process for a repair involving removal of a front seat. The rear attachment bolts of
one or both front seats may not have been reinstalled after the repair was completed.
If an occupied front seat is missing the rear attachment bolts, it may move during a
crash, increasing risk of injury to the seated occupant.
What will we do? Your GM dealer will inspect and replace any missing front seat bolts. This service will
be performed for you at no charge. Because of service scheduling requirements, it is
likely that your dealer will need your vehicle longer than the actual inspection and
service correction time of approximately 40 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Buick 1-866-608-8080 1-800-832-8425
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 20V537.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: A202304380
*************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5496
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 3, 2020
Subject: A202304380 – Safety Recall
Front Seat Bolts Missing
Models: 2020 Buick Encore GX
2021 Chevrolet Trailblazer
To: All General Motors Dealers
General Motors is releasing Safety Recall A202304380 today. The total number of U.S. vehicles involved is approximately 105. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in mid-September 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 4, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
****************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5523
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 29, 2020
Subject: A202304380-01 – Safety Recall
Front Seat Bolts Missing
Customer Letter Added
Models: 2020 Buick Encore GX
2021 Chevrolet Trailblazer
To: All General Motors Dealers
Bulletin A202304380-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin A202304380.
Customer Letter Mailing
The customer letter mailing will begin on October 01, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
2 Affected Products
Vehicles
12 Associated Documents
Safety Bulletin – Product Safety Recall A202304380 Front Seat Bolts Missing
RCSB-20V537-5736.pdf 187.747KB
Owner Notification Letter(Part 577)
RCONL-20V537-7730.pdf 107.013KB
Manufacturer Notices(to Dealers,etc) – A202304380-01 – Safety Recall Front Seat Bolts Missing Customer Letter Added
Safety Bulletin
RCSB-20V537-3395.pdf 168.523KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202304380 Front Seat Bolts Missing
RMISC-20V537-6052.pdf 33.813KB
Defect Notice 573 Report
RCLRPT-20V537-2706.PDF 214.454KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202304380 – Safety Recall Front Seat Bolts Missing
Recall Quarterly Report #1, 2020-4
RCLQRT-20V537-3565.PDF 211.142KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V537-0310.PDF 211.235KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V537-3125.PDF 211.325KB
Recall Acknowledgement
RCAK-20V537-6085.pdf 244.072KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V537-2296.PDF 211.424KB
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