Product Safety Recall A202304380 Front Seat Bolts Missing – 2020 Buick Encore GX & 2021 Chevrolet Trailblazer

September 3, 2020 NHTSA CAMPAIGN NUMBER: 20V537000

Front Seat Rear Attachment Bolts May Be Missing

If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the occupant.

 

NHTSA Campaign Number: 20V537

Manufacturer General MotorseBay logo LLC

Components SEATS

Potential Number of Units Affected 105

 

Summary

General MotorseBay logo LLC (GM) is recalling certain 2020 BuickeBay logo Encore GX and 2021 ChevroleteBay logo Trailblazer vehicles. The rear attachment bolts of one or both front seats may not have been installed.

 

Remedy

GM will notify owners, and dealers will inspect seat attachments for both front seats and install attachment bolts as needed, free of charge. The recall began October 1, 2020. Owners may contact ChevroleteBay logo customer service at 1-800-630-2438 or BuickeBay logo customer service at 1-800-521-7300. GM’s number for this recall is A202304380.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Condition

General MotorseBay logo has decided that a defect which relates to motor vehicle safety may exist in certain 2020 model year BuickeBay logo Encore GX and 2021 model year ChevroleteBay logo Trailblazer vehicles. Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat. The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed. If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.

 

Correction

Dealers will inspect seat attachments for both front seats and install attachment bolts as needed.

 

Parts

QuantityPart NamePart No.
As Req.Bolt-Front Seat11547008

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

September 2020

 

This notice applies to your vehicle, VIN: _____________________________________

Dear General MotorseBay logo Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General MotorseBay logo has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year BuickeBay logo Encore GX and 2021 model year ChevroleteBay logo Trailblazer vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM safety recall A202304380.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled?

Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat.  The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed.  If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.

 

What will we do?

Your GM dealer will inspect and replace any missing front seat bolts.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 40 minutes.

 

What should you do?

You should contact your GM dealer to arrange a service appointment as soon as possible.

 

Do you have questions?

If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

DivisionNumberText Telephones (TTY)
BuickeBay logo1-866-608-80801-800-832-8425
ChevroleteBay logo1-800-630-24381-800-833-2438
Puerto Rico – English1-800-496-9992
Puerto Rico – Español1-800-496-9993
Virgin Islands1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V537.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

GM Recall: A202304380


Frequently Asked Questions (FAQs) for Safety Recall A202304380

Front Seat Bolts Missing

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1)Which vehicles are involved?
A1)2020 model year BuickeBay logo Encore GX and 2021 model year ChevroleteBay logo Trailblazer.

 

Q2)What is the issue or condition?
A2)General MotorseBay logo has decided that a defect which relates to motor vehicle safety may exist in certain 2020 model year BuickeBay logo Encore GX and 2021 model year ChevroleteBay logo Trailblazer vehicles.  Vehicles in the subject population were taken off-line during the general assembly process for a repair involving removal of a front seat.  The rear attachment bolts of one or both front seats may not have been reinstalled after the repair was completed.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3)Occupants may feel the seat move during braking.

 

Q4) What is the remedy/repair?
A4)Dealers will inspect seat attachments for both front seats and install attachment bolts as needed.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5)If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the seated occupant.

 

Q6) Does the customer have to pay for this remedy/repair?
A6)No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7)Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8)If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10)If customers are concerned, can they get a rental car or courtesy transportation?
A10)Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


 


2 Affected Products

Vehicles

MAKEMODELYEAR
BUICKeBay logoENCORE2020
CHEVROLETeBay logoTRAILBLAZER2021

 


12 Associated Documents

Safety Bulletin – Product Safety Recall A202304380 Front Seat Bolts Missing

RCSB-20V537-5736.pdf 187.747KB

 


Owner Notification Letter(Part 577)

RCONL-20V537-7730.pdf 107.013KB

 


Manufacturer Notices(to Dealers,etc) – A202304380-01 – Safety Recall Front Seat Bolts Missing Customer Letter Added

RCMN-20V537-3833.pdf 9.945KB

 


Safety Bulletin

RCSB-20V537-3395.pdf 168.523KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202304380 Front Seat Bolts Missing

RMISC-20V537-6052.pdf 33.813KB

 


Defect Notice 573 Report

RCLRPT-20V537-2706.PDF 214.454KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202304380 – Safety Recall Front Seat Bolts Missing

RCMN-20V537-4859.pdf 11.131KB

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20V537-3565.PDF 211.142KB

 


Recall Quarterly Report #2, 2021-1

RCLQRT-20V537-0310.PDF 211.235KB

 


Recall Quarterly Report #3, 2021-2

RCLQRT-20V537-3125.PDF 211.325KB

 


Recall Acknowledgement

RCAK-20V537-6085.pdf 244.072KB

 


Recall Quarterly Report #4, 2021-3

RCLQRT-20V537-2296.PDF 211.424KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V537&docType=RCL

 


 

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