Safety Recall N202316700 Starter Ground Cable Breakage – 2018-2021 Chevrolet 6500XD

SEOCONTENT-START

Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 9
Release Date:
October 2020
Revision:
01
Revision Description:
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202316700.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 11, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
If the Starter Ground Cable is found to be separated during replacement, the flexible power steering hose should also be inspected for electrical heat damage. It is estimated that only 1% involved vehicles will require parts replaced. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
ONLY Chevrolet Medium Duty dealers can complete this recall repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
6500XD Low Cab Forward
2018
2021
Produced prior to August 14, 2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2021 model year Chevrolet 6500XD Low Cab Forward vehicles produced before August 14, 2020. In the affected vehicles, the ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, which can result in an engine no-crank or slow-crank condition, causing the vehicle not to start. If the driver attempts to start the engine after the cable has broken, electrical current will flow through the steel braiding of the power steering hose rather than through the broken cable, generating heat within the power steering hose. Once the cable is broken, if the driver makes repeated efforts to restart the engine or if the key is held in the engine start position for an extended period of time, enough heat may be generated to melt and potentially to rupture the power steering hose. If the power steering hose ruptures, power steering fluid may leak onto a hot engine or exhaust surface increasing the risk of a fire.
Correction
Dealers will replace the Starter Ground Cable and, if necessary, the flexible power steering hose will also be replaced.
Parts
Quantity
Part Name
Part No.
1
Starter Ground Cable
97663264
1
Power Steering Hose
98212319
It is estimated that only 1% involved vehicles will require parts replaced. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105301
Starter Ground Cable Replacement
ADD: Power Steering Hose Replacement
0.5*
0.4
ZFAT
N/A
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Page 2 of 9
9105302
Customer Reimbursement Approved
– For USA dealers only
–
N/A
ZFAT
**
9105303
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9105304
Floor Plan Reimbursement – NEW INVENTORY ONLY
N/A
ZFAT
****
9105305
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
*****
Note: To avoid having to “H” route the customer reimbursement / floor plan / WCAP transaction for approval, it must be submitted prior to the repair transaction.
* Includes 0.1 hours for administrative allowance.
** For USA: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Floor Plan Reimbursement – NEW INVENTORY ONLY
**** USA Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (September 11, 2020) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 32 days):
Vehicle
Floor Plan Reimbursement Amount
USA
2018 Chevrolet LCF 6500XD MD
N/A
2019 Chevrolet LCF 6500XD MD
$4.81
2020 Chevrolet LCF 6500XD MD
$6.04
2021 Chevrolet LCF 6500XD MD
$6.04
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800054, provided in the dealer message sent on September 25, 2020, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
***** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (September 11, 2020) to the date the inspection or repair closed the recall bulletin. (not to exceed 32 days).
Vehicle
Working Capital Assistance Reimbursement Amount
USA
2018 Chevrolet LCF 6500XD MD
$11.22
2019 Chevrolet LCF 6500XD MD
$12.72
2020 Chevrolet LCF 6500XD MD
$18.11
2021 Chevrolet LCF 6500XD MD
N/A
Service Procedure
1. Place the vehicle in park, apply the parking brake, turn the engine off and block the rear tires.
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Page 3 of 9
5652001
2. At right side of vehicle, close to rear of the front tire, locate starter ground cable.
5652003
3. Remove bolt from the frame end of the grounding cable.
5652004
4. Remove bolt from the starter end of the grounding cable.
5. Clean the area of the frame and the starter where the starter ground cable is mounted. Remove any rust or dirt that
may interfere with the connection.
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
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5652005
6. Using previously removed bolt, attach new cable to starter first. Ensure part number label is toward starter and
ensure flat side of eyelet is flush to starter housing. Torque to 40 Nm (30 ft.lb.).
7. Using previously removed bolt, attach cable to frame. Ensure flat side of eyelet is flush to frame. Torque to 20 Nm
(15 ft.lb.).
5652007
8. Ensure cable is installed and routed as shown.
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Page 5 of 9
5652008
9. Paint the bolt heads with high visibility paint marker after proper torque has been completed.
10. If the ground harness broke upon removal or was found broken, continue to the Power Steering Hose Replacement
section in this bulletin to complete the campaign. If the ground harness was not broken, proceed to Step 11.
0JSG00964 4JSG00904 6JSG00046 9JSG00106
1JSG00679 5JSG00183 6JSG00502 XJSG00194
2KSG00627 5JSG00913 8JSG00503 XJSG00518
11. Check the last 9 digits of the VIN against the VIN table above. If the VIN is included in the table, continue to the
Power Steering Hose Replacement section in this bulletin to complete the campaign. If VIN is NOT included in the
table, proceed to Step 12.
12. Inspect the power steering hose for unusual bulging/swelling or a leaking from the rubber flexible section of the
hose. If a bulge/swell or leak is found, continue to step 13. If the hose is not leaking, no further action is required.
NOTE: The power steering hose should be replaced ONLY if (a) the starter ground cable was found broken
or broke upon removal, or (b) the power steering hose was bulging/swelling or leaking.
Power Steering Hose Replacement
5654990
13. Remove the right-side noise cover from the frame by removing the five (5) bolts. Set the bolts aside for reuse later.
14. Place a drain pan under the power steering hose frame union fitting.
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
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NOTE: Be sure to use a wrench to hold the solid pipe fitting so it does not turn when loosening the hose nuts.
5652010
15. Remove the lower inlet hose nut (2) from the power steering pump pipe.
16. Remove the upper inlet hose nut (1) from the frame union.
17. Remove the inlet hose from the vehicle.
IMPORTANT: The power steering hose must not be twisted or bent during installation. Do not bend or distort the hose to make installation easier. Failure to follow these procedures could result in damage to the hose.
18. Route the hose in the same position the pipe/hose occupied prior to removal.
19. Smoothly route the hose in order to avoid sharp bends and kinking.
NOTE: Be sure to use a wrench to hold the solid pipe fitting so it does not turn when tightening the hose nuts.
20. Install the lower inlet hose nut (2) to the power steering pump pipe. Tighten the hose to 49-74 N·m (36-55 lb ft).
21. Install the upper inlet hose nut (1) to the frame union. Tighten the hose to 49-74 N·m (36-55 lb ft).
22. Fill the power steering to the proper level indicated on the power steering reservoir using Dexron VI fluid only.
23. Install the right engine compartment side panel.
24. Remove the drain pan from under the vehicle.
25. Start the engine and bleed the power steering system.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Page 7 of 9
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Customer Notification
USA – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Reimbursement
See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
Page 8 of 9
IMPORTANT SAFETY RECALL
October 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2021 model year Chevrolet 6500XD Low Cab Forward vehicles built before August 14, 2020. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202316700.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
In the affected vehicles, the ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, which can result in an engine no-crank or slow-crank condition, causing the vehicle not to start. If the driver attempts to repeatedly start the engine after the cable has broken or holds key in the start position for an extended period of time, electrical current will flow through the steel braiding of the power steering hose, rather than through the broken cable, generating heat within the power steering hose. Enough generated heat may potentially damage or rupture the power steering hose. If the power steering hose ruptures, power steering fluid may leak onto a hot engine or exhaust surface increasing the risk of a fire.
What will we do?
Your GM dealer will replace the ground cable in all affected vehicles and will inspect the power steering hose for any damage. The power steering hose will be replaced if the ground cable was broken or if the power steering hose is bulging/swelling or leaking. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately one hour and five minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
GM Medium Duty Truck
1-800-862-4389
N/A
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153) or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V554.
Product Safety Recall
N202316700 Starter Ground Cable Breakage – US Only
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Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202316700

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GM CUSTOMER CARE AND AFTERSALES
DCS5522
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 28, 2020
Subject: Upcoming Safety Recall N202316700
Starter Ground Cable Breakage – US Only
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2018-2021 Chevrolet 6500XD Low Cab Forward
To: All General Motors Medium Duty Dealers
On September 11, 2020, GM sent to all GM dealers GlobalConnect Message GCUS-3-1906 regarding safety recall N202316700.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N202316700.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-9188 dated March 10, 2020. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N202316700, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800054
Working Capital Assistance for safety recall N202316700.
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5499
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 11, 2019
Subject: Stop Delivery Order for Upcoming Safety Recall N202316700
Starter Ground Cable Breakage
Models: 2018-2021 Chevrolet Low Cab Forward (LCF) 6500XD MD
Produced prior to August 14, 2020
To: All General Motors Medium Duty Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2018-2021 model year Chevrolet Low Cab Forward (LCF) 6500XD MD vehicles in new or used vehicle inventory. Isuzu Motors Limited has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N202316700.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
The ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, which can result in an engine no-crank or slow-crank condition, causing the vehicle not to start. If the driver attempts to start the engine after the cable has broken, electrical current will flow through the steel braiding of the power steering hose rather than through the broken cable, generating heat within the power steering hose. Once the cable is broken, if the driver makes repeated efforts to restart the engine or if the key is held in the engine start position for an extended period of time, enough heat may be generated to melt and potentially to rupture the power steering hose. If the power steering hose ruptures, power steering fluid may leak onto a hot engine or exhaust surface. The power steering fluid leaking onto a hot surface may increase the risk of a fire.
To correct this condition, dealers will replace the ground cable in all affected vehicles and will inspect the power steering hose for any damage. The power steering hose will also be replaced if it is found to be damaged or, even in the absence of any apparent damage, if the ground cable was broken.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on September 12, 2020 or sooner. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5540
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 9, 2020
Subject: N2023167600 – Safety Recall
Starter Ground Cable Breakage – US only
Models: 2018-2021 Chevrolet Low Cab Forward (LCF) 6500XD MD
Produced prior to August 14, 2020
To: All General Motors Medium Duty Dealers
General Motors is releasing Safety Recall N202316700 today. The total number of U.S. vehicles involved is approximately 306. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 11, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 10, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5557
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 28, 2020
Subject: N202316700 01 – Safety Recall
Starter Ground Cable Breakage – US only
Customer Letter Added
Models: 2018-2021 Chevrolet Low Cab Forward (LCF) 6500XD MD
Produced prior to August 14, 2020
To: All General Motors Medium Duty Dealers
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202316700.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin this week.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END