August 27, 2020 NHTSA CAMPAIGN NUMBER: 20V515000
Loss of Electric Power Steering Assist
A greater steering effort would be needed to control the vehicle if power steering assist is lost, especially at lower speeds, increasing the risk of a crash.
NHTSA Campaign Number: 20V515
Manufacturer General Motors
LLC
Components STEERING
Potential Number of Units Affected 95
Summary
General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet Caprice Police Pursuit vehicles (PPV), that did not get a replacement steering gear under recalls 17V-265 or 16V-160. The connector between the electric power steering module and the torque sensor may fail, possibly resulting in a loss of electric power steering assist.
Remedy
GM will notify owners, and dealers will inspect the steering gear assembly, replacing any that are not of the approved part numbers, free of charge. The recall began September 23, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N202306620.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Quantity | Part Name | Part No. |
| 1 | Electric Belt Drive Rack and Pinion Steering Gear | 92289255 |
| 2 | Steering Gear Boot Inner Clamp | 22913281 |
| 4 | Steering Gear Bolt (TTY) | 11611833
Lower Control Arm Bolt
|
| 4 | Front Stabilizing Shaft Link Nut | 11588431 |
| 2 | Front Lower Control Arm Front Bolt | 92139183 |
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2014-2016 model year Chevrolet Caprice PPV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM recall N202306620.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
GM’s warranty records indicate that the recall inspection in a prior recall campaign may have been performed incorrectly on your vehicle. NHTSA recall 17V265 was intended to address the potential for fretting corrosion to occur in the terminals that connect the electronic power steering (EPS) module and the torque sensor. Corrosion on these terminals could potentially lead to a loss of EPS. Because the recall inspection procedure may have been performed incorrectly, your vehicle may still be equipped with a recalled steering-gear assembly. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Your GM dealer will inspect the steering gear assembly part number and, if it is not an approved part number, replace it. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 2 hours and 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V515.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall N202306620
SEOCONTENT-START
Product Safety Recall
N202306620 Loss of Power Steering Assist
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
August 2020
Revision:
01
Revision Description:
This bulletin was updated to include the customer letter. Please discard all previous copies of bulletin N202306620.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Caprice Police Pursuit Vehicle (PPV)
2014
2016
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2014-2016 model year Chevrolet Caprice police pursuit vehicles. GM’s warranty records indicate that the inspection procedure in NHTSA recall 17V265 may have been performed incorrectly on these vehicles. NHTSA recall 17V265 intended to address the potential for fretting corrosion to occur in the terminals that connect the electronic power steering (EPS) module and the torque sensor. Corrosion on these terminals could potentially lead to a loss of EPS. Because the inspection procedure may have been performed incorrectly, these vehicles may still be equipped with a recalled steering-gear assembly. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Correction
Dealers will inspect the steering gear assembly part number and, if it is not an approved part number, replace it.
Parts
Quantity
Part Name
Part No.
1
Electric Belt Drive Rack and Pinion Steering Gear
92289255
2
Steering Gear Boot Inner Clamp
22913281
4
Steering Gear Bolt (TTY)
11611833
4
Front Stabilizing Shaft Link Nut
11588431
2
Front Lower Control Arm Front Bolt
92139183
It is estimated that only 95 involved vehicles will fail the inspection and require parts replaced. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105285
Inspect Electric Belt Drive Rack and Pinion Steering Gear – No Further Action Required
0.3
ZFAT
N/A
9105286
Replace Electric Belt Drive Rack and Pinion Steering Gear
(Includes front end alignment and inspection)
2.7*
ZFAT
N/A
9105287
Customer Reimbursement Approved – For USA dealers only
N/A
ZFAT
**
9105288
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
* Includes inspection, wheel alignment, and steering wheel angle sensor centering.
Product Safety Recall
N202306620 Loss of Power Steering Assist
Page 2 of 5
** For USA: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Caution: If either the front bumper fascia extension (part # 92247388) or power steering wiring harness splash shield (part # 92295010) are missing, they need to be replaced to prevent part damage. This is not covered under this field action.
4780576
1. Raise the vehicle and remove the front bumper fascia extension. Refer to Front Bumper Fascia Extension Replacement in SI.
2. Inspect the part number on the electric belt drive rack and pinion steering gear:
• If the vehicle steering gear part number IS NOT 92289255, 92289251, or 92288914 replace the steering gear assembly. Proceed to step 3.
• If the vehicle has steering gear part number 92289255, 92289251, or 92288914 already installed, record the part number of the currently installed gear in your warranty claim. Reinstall the front bumper fascia extension. Refer to Front Bumper Fascia Extension Replacement in SI.
3. Remove the Electric Belt Drive Rack and Pinion Steering Gear. Refer to Electric Belt Drive Rack and Pinion Steering Gear Replacement in SI.
Note: Use Loctite 272 on the front lower control arm nut and bolt when reinstalling.
4. Install the Electric Belt Drive Rack and Pinion Steering Gear. Refer to Electric Belt Drive Rack and Pinion Steering Gear Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
N202306620 Loss of Power Steering Assist
Page 3 of 5
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers through the GM GlobalConnect Recall Reports. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Customer Notification
General Motors will notify customers of this recall on their vehicle.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by August 31, 2022. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202306620 Loss of Power Steering Assist
Page 4 of 5
IMPORTANT SAFETY RECALL
September 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2014-2016 model year Chevrolet Caprice police pursuit vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202306620.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
GM’s warranty records indicate that the recall inspection in a prior recall campaign may have been performed incorrectly on your vehicle. NHTSA recall 17V265 was intended to address the potential for fretting corrosion to occur in the terminals that connect the electronic power steering (EPS) module and the torque sensor. Corrosion on these terminals could potentially lead to a loss of EPS. Because the recall inspection procedure may have been performed incorrectly, your vehicle may still be equipped with a recalled steering-gear assembly. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Your dealer will inspect the steering gear assembly part number and, if it is not an approved part number, replace it. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 2 hours and 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Product Safety Recall
N202306620 Loss of Power Steering Assist
Page 5 of 5
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V515.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N202306620
*****************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5490
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 27, 2020
Subject: N202306620 – Safety Recall
Loss of Power Steering Assist
Models: 2014-2016 Chevrolet Caprice Police Pursuit Vehicles
To: All General Motors Dealers
General Motors is releasing Safety Recall N202306620 today. The total number of U.S. vehicles involved is approximately 95. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in September of 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 28, 2020 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
Frequently Asked Questions (FAQs) for Safety Recall N202306620
Loss of Steering Assist
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2014-2016 Chevrolet Caprice Police Pursuit Vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | GM’s warranty records indicate that the inspection procedure in NHTSA recall 17V265 may have been performed incorrectly on these vehicles. NHTSA recall 17V265 intended to address the potential for fretting corrosion to occur in the terminals that connect the electronic power steering (EPS) module and the torque sensor. Corrosion on these terminals could potentially lead to a loss of EPS. Because the inspection procedure may have been performed incorrectly, these vehicles may still be equipped with a recalled steering-gear assembly.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will inspect the steering gear assembly part number and, if it is not an approved part number, replace it.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash. If power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction-indicator light displays on the instrument panel and a chime sounds to inform the driver.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General
Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/. |
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| CHEVROLET | CAPRICE POLICE PURSUIT | 2014-2016 |
12 Associated Documents
Recall Quarterly Report #1, 2020-3
RCLQRT-20V515-6098.PDF 211.131KB
Recall Acknowledgement
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202306620 Loss of Steering Assist
RMISC-20V515-6668.pdf 101.486KB
Defect Notice 573 Report
RCLRPT-20V515-4894.PDF 214.46KB
Safety Bulletin
RCSB-20V515-9613.pdf 221.475KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202306620 – Safety Recall Loss of Power Steering Assist Models: 2014-2016 Chevrolet Caprice Police Pursuit Vehicles
Recall Quarterly Report #2, 2020-4
RCLQRT-20V515-5388.PDF 211.239KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V515-4255.PDF 211.423KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V515-0615.PDF 211.316KB
Safety Bulletin
RCSB-20V515-0062.pdf 236.417KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V515-1973.pdf 146.503KB
Recall Quarterly Report #5, 2021-3
RCLQRT-20V515-8683.PDF 211.531KB
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- ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
- OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
- ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
- WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet, Nissan, Dodge, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
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