September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V644000
Delay In Seatbelt-Unfastened Telltale/FMVSS 208
Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 19V644
Manufacturer General Motors
LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 91,399
Summary
General Motors LLC (GM) is recalling certain 2019 Chevrolet Express and GMC Savana vehicles. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the “on” or “start” position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
GM will notify owners, and dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N192264500.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2019 model year Chevrolet Express and GMC Savana vehicles may fail to conform to S7.3 of Federal Motor Vehicle Safety Standard (FMVSS) 208, Occupant crash protection. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T
|
| Why is your vehicle being recalled? | In these vehicles, the seatbelt-unfastened telltale will not illuminate for approximately five seconds after the ignition is moved to the on or start position. There is no impact to the vehicle’s seatbelt systems, and the telltale will function normally after the five second delay. A software change implemented for 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the telltale for five seconds after vehicle startup. During the five-second delay, the telltale will not alert the driver that the driver’s seatbelt is unbuckled, increasing the risk of the driver forgetting to buckle the seatbelt and the risk of injury in a crash. |
| What will we do? | Your GM dealer will reprogram the instrument panel cluster (IPC). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V644.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall:
N192264500
SEOCONTENT-START
FMVSS Noncompliance Recall
N192264500 Seatbelt Reminder Telltale Delay
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 4
Release Date:
September 2019
Revision:
01
Revision Description:
This bulletin has been updated to add the customer notification letter. Please discard all copies of N192264500.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Express
2019
2019
GMC
Savana
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2019 model year Chevrolet Express and GMC Savana vehicles may fail to conform to S7.3 of Federal Motor Vehicle Safety Standard (FMVSS) 208, Occupant crash protection. In these vehicles, the seatbelt-unfastened telltale will not illuminate for approximately five seconds after the ignition is moved to the on or start position. There is no impact to the vehicle’s seatbelt systems, and the telltale will function normally after the five-second delay. A software change implemented for 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the telltale for five seconds after vehicle startup. During the five-second delay, the telltale will not alert the driver that the driver’s seatbelt is unbuckled. If the driver does not buckle the seatbelt, this could increase the driver’s risk of injury in the event of a crash.
Correction
Dealers will reprogram the instrument panel cluster (IPC).
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104608*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9104607*
Instrument Cluster Programming With SPS
0.3
ZFAT
N/A
* To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TIS on the computer used to program the vehicle. 2. Select and start SPS. 3. Select Settings. 4. Select the Warranty Claim Code tab.
FMVSS Noncompliance Recall
N192264500 Seatbelt Reminder Telltale Delay
Page 2 of 4
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
5164840
Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim
code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located
in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer
to the Warranty section of the bulletin.
1. Reprogram the instrument cluster. Refer to P16 Instrument Cluster: Programming and Setup in SI.
5164843
FMVSS Noncompliance Recall
N192264500 Seatbelt Reminder Telltale Delay
Page 3 of 4
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this
bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
FMVSS Noncompliance Recall
N192264500 Seatbelt Reminder Telltale Delay
Page 4 of 4
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2019 model year Chevrolet Express and GMC Savana vehicles may fail to
conform to S7.3 of Federal Motor Vehicle Safety Standard (FMVSS) 208, Occupant crash protection. As a result, GM is
conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued
satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N192264500.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
In these vehicles, the seatbelt-unfastened telltale will not illuminate for approximately
five seconds after the ignition is moved to the on or start position. There is no impact
to the vehicle’s seatbelt systems, and the telltale will function normally after the fivesecond
delay. A software change implemented for 2019 model year Chevrolet
Express and GMC Savana vehicles contains an error that inhibits the activation of the
telltale for five seconds after vehicle startup. During the five-second delay, the telltale
will not alert the driver that the driver’s seatbelt is unbuckled, increasing the risk of the
driver forgetting to buckle the seatbelt and the risk of injury in a crash.
What will we do? Your GM dealer will reprogram the instrument panel cluster (IPC). This service will be
performed for you at no charge. Because of service scheduling requirements, it is
likely that your dealer will need your vehicle longer than the actual inspection and
service correction time of approximately 35 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 19V644.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192264500
***********************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5128
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 6, 2019
Subject: N192264500 – Noncompliance Recall
Seatbelt Reminder Telltale Delay
Models: 2019 Chevrolet Express
2019 GMC Savana
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall N192264500 today. The total number of U.S. vehicles involved is approximately 89,479. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 6, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
****************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5161
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 26, 2019
Subject: N192264500-01 – Noncompliance Recall
Seatbelt Reminder Telltale Delay
Customer Letter Added
Models: 2019 Chevrolet Express
2019 GMC Savana
To: All General Motors Dealers
This bulletin has been updated to add the customer notification letter. Please discard all copies of N192264500.
Customer Letter Mailing
The customer letter mailing will begin on October 3, 2019.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
Frequently Asked Questions (FAQs) for NonCompliance Recall N192264500 Seatbelt Reminder Telltale Delay
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | Certain 2019 model year Chevrolet Express and GMC Savana vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | These vehicles may fail to conform to S7.3 of Federal Vehicle Safety Standard (FMVSS) 208, Occupant crash protection. In these vehicles, the seatbelt-unfastened telltale will not illuminate for approximately five seconds after the ignition is moved to the on or start position. There is no impact to the vehicle’s seatbelt systems, and the telltale will function normally after the five-second delay. A software change implemented for 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the telltale for five seconds after vehicle startup. During the five-second delay, the telltale will not alert the driver that the driver’s seatbelt is unbuckled. If the driver does not buckle the seatbelt, this could increase the driver’s risk of injury in the event of a crash.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | None
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will reprogram the instrument panel cluster (IPC).
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | During the five-second delay, the telltale will not alert the driver that the driver’s seatbelt is unbuckled. If the driver does not buckle the seatbelt, this could increase the driver’s risk of injury in the event of a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this software update will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the software update is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
2 Affected Products
Vehicles
14 Associated Documents
Recall Quarterly Report #3, 2020-2
RCLQRT-19V644-7801.PDF 211.342KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V644-7343.PDF 211.256KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V644-8831.PDF 211.152KB
Frequently Asked Questions (FAQs) for NonCompliance Recall N192264500 Seatbelt Reminder Telltale Delay
RMISC-19V644-9955.pdf 90.804KB
Manufacturer Notices(to Dealers,etc) – Date: September 26, 2019 Subject: N192264500-01 – Noncompliance Recall Seatbelt Reminder Telltale Delay Customer Letter Added
Safety Bulletin
RCSB-19V644-9524.pdf 277.634KB
Recall Acknowledgement
RCAK-19V644-9365.pdf 244.729KB
Recall 573 Report-Amendment 2
RCLRPT-19V644-4103.PDF 214.003KB
Frequently Asked Questions (FAQs) for NonCompliance Recall N192264500 Seatbelt Reminder Telltale Delay
RMISC-19V644-3273.pdf 90.804KB
Manufacturer Notices(to Dealers,etc) – Date: September 6, 2019 Subject: N192264500 – Noncompliance Recall Seatbelt Reminder Telltale Delay
Safety Bulletin
RCSB-19V644-1117.pdf 251.612KB
Non-Compliance Notice 573 Report
RCLRPT-19V644-8000.PDF 214.003KB
Recall 573 Report-Amendment 3
RCLRPT-19V644-9478.PDF 214.003KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V644-8267.pdf 90.819KB
Latest Recalls Documents
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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