September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V643000
Right-Hand Frame Rail May Be Cracked
A crack in the frame rail may reduce crash performance, increasing the risk of an injury.
NHTSA Campaign Number: 19V643
Manufacturer General Motors
LLC
Components STRUCTURE
Potential Number of Units Affected 3,420
Summary
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Remedy
GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM’s number for this recall is N192268310.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 Buick Enclave and 2020 Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T
|
| Why is your vehicle being recalled? | In a small number of these vehicles, the right-hand frame rail in the engine
compartment may have a stress fracture along the rail’s upper surface. Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury. |
| What will we do? | Your GM dealer will inspect for the condition and replace vehicles with the condition. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection time of approximately 30 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608-8080 | 1-800-832-8425 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V643.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall:
N192268310
SEOCONTENT-START
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
September 2019
Revision:
01
Revision Description:
This bulletin has been updated to include the customer letter. Please discard all previous copies of bulletin N192268310.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Buick
Enclave
2020
2020
Chevrolet
Traverse
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 Buick Enclave and Chevrolet Traverse vehicles. In a small number of these vehicles, the right-hand frame rail in the engine compartment may have a stress fracture along the rail’s upper surface. Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.
Correction
GM will inspect for the condition and replace vehicles with the condition.
Parts
No parts are required for this inspection.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104645
Inspect Right Front Frame Rail – No Further Action Required
0.3
ZFAT
N/A
9104648
Inspect Right Front Frame Rail – Quarantine Vehicle
0.4
ZFAT
*
* If using this labor operation, be sure to follow step #5 of the service procedure completely.
• Arrange for alternate transportation for customer vehicles that do not pass inspection.
• For new dealer inventory:
o US Dealers – Submit a Field Product Report (FPR) and pictures using the Field Product Reporter App found in the Certified Service Mobile Tools (reference TSB 02-00-89-002).
o Canadian Dealers – Submit a Product Information Report (PIR) and pictures (reference TSB 10-00-89-006).
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Page 2 of 6
Service Procedure
1. Remove the air cleaner assembly. Refer to Air Cleaner Assembly Replacement in SI.
5401750
5401725
2. Locate the inspection area on the inner right front frame rail. This area runs from the bumper bracket (1) to the frame
rail mounted upper tie bar bracket (2).
5401755
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Page 3 of 6
5401726
3. Use the ground stud for reference.
5401758
5401725
4. Using a bright light, visually inspect the frame rail where the weld flange meets the top horizontal surface of the frame
rail from point (1) to point (2).
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Page 4 of 6
5401749
Crack example
5. Verify that there are no cracks, or indication of cracks in this area.
• If No Cracks Are Found, reinstall the air cleaner assembly and return the vehicle to service.
• If Any Evidence of Cracks Are Found during the inspection process you must perform the following
steps:
o Quarantine the vehicle.
▪ For US Dealers – Submit a Field Product Report (FPR) and Pictures using the Field Product Reporter
App found in the Certified Service Mobile Tools (reference TSB 02-00-89-002). For Canadian Dealers –
Submit a Product Information Report (PIR) and Pictures (reference TSB 10-00-89-006). Be sure to
include the following information:
• Complete Dealer Information
• Enter VIN and Mileage
• For Condition enter: Frame Rail Crack
• For Cause enter: NA
• For Correction enter: Safety Recall N192268310
• Important: Include 2 Pictures (1 Picture of the overall area showing the part and location of issue
(crack area) and 1 picture showing more of a closeup of the crack area). Please make sure the
pictures are in focus and the crack is marked to identify the issue area
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Page 5 of 6
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Product Safety Recall
N192268310 Engine Compartment Rail Stress Fracture
Page 6 of 6
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 Buick Enclave
and 2020 Chevrolet Traverse vehicles. As a result, GM is conducting a safety recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N192268310.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
In a small number of these vehicles, the right-hand frame rail in the engine
compartment may have a stress fracture along the rail’s upper surface. Vehicles with
a stress fracture in the frame rail may experience reduced crash performance in
certain frontal crashes, increasing the risk of occupant injury.
What will we do? Your GM dealer will inspect for the condition and replace vehicles with the condition.
This service will be performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle longer than the actual
inspection time of approximately 30 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Buick 1-866-608-8080 1-800-832-8425
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 19V643.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N192268310
***************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5133
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 06, 2019
Subject: N192268310 – Safety Recall
Engine Compartment Frame Crack
Models: 2020 Buick Enclave
2020 Chevrolet Traverse
To: All General Motors Dealers
General Motors is releasing Safety Recall N192268310 today. The total number of U.S. vehicles involved is approximately 3,420. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 06, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
**************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5154
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 24, 2019
Subject: N192268310-01 – Safety Recall
Engine Compartment Frame Crack
Customer Letter Added
Models: 2020 Buick Enclave
2020 Chevrolet Traverse
To: All General Motors Dealers
Bulletin N192268310-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N192268310.
Customer Letter Mailing
The customer letter mailing will begin on October 4, 2019.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
Frequently Asked Questions (FAQs) for Safety Recall N192268310
Engine Compartment Frame Crack
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2020 Buick Enclave and 2020 Chevrolet Traverse vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 Buick Enclave and Chevrolet Traverse vehicles. In a small number of these vehicles, the right-hand frame rail in the engine compartment may have a stress fracture along the rail’s upper surface.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.
|
| Q4) | What is the remedy/repair? |
| A4)
| GM will inspect for the condition and replace vehicles with the condition. |
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | Vehicles with a stress fracture in the frame rail may experience reduced crash performance in certain frontal crashes, increasing the risk of occupant injury.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, please see the attached bulletin for details
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation will be made available for customers owning a vehicle that does not pass the inspection in this field action. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
2 Affected Products
Vehicles
12 Associated Documents
Recall Quarterly Report #3, 2020-2
RCLQRT-19V643-8083.PDF 211.322KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V643-5228.PDF 211.142KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V643-3099.PDF 211.242KB
Frequently Asked Questions (FAQs) for Safety Recall N192268310 Engine Compartment Frame Crack
Manufacturer Notices(to Dealers,etc) – Date: September 06, 2019 Subject: N192268310 – Safety Recall Engine Compartment Frame Crack
ISSUED Owner Notification Letter(Part 577)
RCONL-19V643-9664.pdf 75.993KB
Recall Acknowledgement
RCAK-19V643-9688.pdf 244.495KB
Safety Bulletin
RCSB-19V643-1279.pdf 299.724KB
Defect Notice 573 Report
RCLRPT-19V643-9299.PDF 214.401KB
Frequently Asked Questions (FAQs) for Safety Recall N192268310 Engine Compartment Frame Crack
Safety Bulletin
RCSB-19V643-5209.pdf 311.738KB
Manufacturer Notices(to Dealers,etc) – Date: September 24, 2019 Subject: N192268310-01 – Safety Recall Engine Compartment Frame Crack Customer Letter Added
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