Safety Recall N192221960 ECM Malfunction – 2018 Chevrolet Malibu

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Product Safety Recall
N192221960 ECM Malfunction
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 6
Release Date:
October 2019
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 6, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Malibu
2018
2018
LFV
ENGINE-GAS, 4 CYL, L4, 1.5L, TURBO,
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2018 model year Chevrolet Malibu vehicles equipped with 1.5L Turbo engines. Under certain conditions, an error in the vehicles’ engine control module (ECM) software can cause data used by the ECM to become corrupted. When this occurs, the ECM may send a signal disabling the engine’s fuel injectors. If the fuel injectors are disabled, the engine may not start and, in rare cases, the engine may stall after it is started. The condition is caused by an error in the ECM software, which was programmed by GM’s supplier of the modules. In rare cases this condition can cause the engine to stall at speed and without warning, increasing the risk of a crash.
Correction
Dealers will reprogram the ECM software to correct the error.
Parts
No parts are required for this repair.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104610*
Verified Module Software or Calibration Level: Module Is Programmed with Same Level Software or Calibration
0.2
ZFAT
N/A
9104609*
Engine Control Module Reprogramming with SPS
Add: Relearn OAT Sensor
0.3
0.2
ZFAT
N/A
9104727
Customer Reimbursement Approved
–
ZFAT
**
– For USA and Canada dealers only
N/A
– For Export dealers only
0.2
9104728
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9104729
Floor Plan Reimbursement
N/A
ZFAT
****
9104730
Working Capital Assistance Program Reimbursement
N/A
ZFAT
*****
Note: To avoid having to “H” route the customer reimbursement / floor plan transaction for approval, it must be submitted prior to the repair transaction.
* To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS.
Product Safety Recall
N192221960 ECM Malfunction
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Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1. Open TIS on the computer used to program the vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Floor Plan Reimbursement – NEW INVENTORY ONLY
**** USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net
Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table
below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This
reimbursement is limited to the number of days from the date of the stop delivery message (September 6, 2019) to
the date the repair is completed, and the vehicle is ready for sale (not to exceed 30 days):
Vehicle
Floor Plan Reimbursement Amount
USA Canada
2018 Chevrolet Malibu $4.73 $4.10
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair
transaction.
Important: The WCAP ZSET transaction labor code, 9800030, provided in the dealer message sent on September
24, 2019, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will
reject.
***** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be
submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle
was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from
the date of the stop sale/stop delivery order (September 6, 2019) to the date the inspection or repair closed the
recall bulletin. (not to exceed 30 days).
Canada Dealers Only – Please continue to follow the process outlined in the Used Virtual Coupon Program Dealer
message published on September 26, 2019. (see GCCA-5-1497).
Vehicle Working Capital Assistance Reimbursement Amount – USA Only
2018 Chevrolet Malibu $6.58
Service Procedure
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.
Product Safety Recall
N192221960 ECM Malfunction
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• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
5164840
Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, record the warranty claim
code (WCC) and select OK and follow screen instructions. After a successful programming event, the WCC is located
in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer
to the Warranty section of the bulletin.
1. Reprogram the Engine Control Module. Refer to K20 Engine Control Module: Programming and Setup in SI.
5418111
Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS
Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 for the location of the WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
Product Safety Recall
N192221960 ECM Malfunction
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equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by October 31, 2020. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Product Safety Recall
N192221960 ECM Malfunction
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IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year
Chevrolet Malibu vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N192221960.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
An error in the vehicles’ engine control module (ECM) software can cause data used
by the ECM to become corrupted. When this occurs, the ECM may send a signal
disabling the engine’s fuel injectors. If the fuel injectors are disabled, the engine may
not start and the engine may stall after it is started. The condition is caused by an
error in the ECM software, which was programmed by GM’s supplier of the modules.
This condition can cause the engine to stall at speed and without warning, increasing
the risk of a crash.
What will we do? Your GM dealer will reprogram the engine control module to correct the error. This
service will be performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle longer than the actual
inspection and service correction time of approximately 35 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible.
California Residents: The state of California requires the completion of recalls on
emission related parts prior to vehicle registration renewal. In addition, the state
requires that every vehicle must pass an emission test (SMOG Check) every two
years and before it is sold. Without the completion of this no-charge recall, your
vehicle may be more likely to fail this test. At the time of the recall completion, your
dealer will issue you a “Proof of Correction Certificate”. Keep this certificate and, if
required, present it to the Department of Motor Vehicles when renewing your
registration as proof of recall completion.
Did you already pay
for this repair?
Even though you may have previously had repairs for this condition, you will still need
to take your vehicle to your dealer for additional repairs. If you have already paid for
repairs for the recall condition, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO
Box 33170, Detroit, MI 48232-5170. The completed form and required documents
must be presented to your dealer or received by the Reimbursement Department by
October 31, 2020, unless state law specifies a longer reimbursement period.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Product Safety Recall
N192221960 ECM Malfunction
Page 6 of 6
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 19V642.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192221960

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General Motors Product Field Action
Customer Reimbursement Request Form
This section to be completed by customer (please print)
Customer Name:
Street Address or P. O. Box Number:
City: State: Zip Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):
Date Request Form and Supporting Documentation Submitted to Dealer:
Vehicle Identification Number of Involved Vehicle: _________________________________________
(17 Characters)
Mileage at Time of Repair: _______________________ Date of Repair: _______________________
Amount of Reimbursement Requested: $_______________________
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• Description of problem, the repair performed, date of repair and who performed the repair.
• The total cost of the repair expense that is being requested.
• Proof of payment for the repair in question and the date of payment.
My signature to this document attests that all attached documents are genuine and I request
reimbursement for the expense I incurred for the repair covered by this letter.
Customer’s Signature:
Submit this request form and the required documents to your GM dealer for processing. All reasonable
and customary costs to correct the condition described in the letter that came with this form will be
considered for reimbursement. If your request is approved, you will receive a check from your dealer.
If your request is denied, you will receive a written explanation for the denial from your dealer. If your
request is incomplete, your dealer will advise you what documentation is needed to complete the
request and offer you the opportunity to resubmit the request when the missing documents are
available. If you have any questions about this process or have waited 30 or more days for a response
from your dealer, please contact the GM Customer Assistance Center at 1-800-204-0261.
This section to be completed by dealer (please print)
Bulletin No.: __________ Request Approved: ____ Date: ____________ Amount: $____________
Request Denied: ____ Date: ____________ Reviewed By: _________________________________
Reason: __________________________________________________________________________
If denied, please provide a copy of this form to the customer and retain original for your files

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5165
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 2, 2019
Subject: N192221960 – Safety Recall
ECM Malfunction
Models: 2018 Chevrolet Malibu
Equipped with Engine-Gas, 4 CYL, L4, 1.5L (RPO LFV)
To: All General Motors Dealers
General Motors is releasing Safety Recall N192221960 today. The total number of U.S. vehicles involved is approximately 175,211. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 6, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin on October 16, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 2, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5129
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 6, 2019
Subject: Upcoming Safety Recall N192221960
ECM Malfunction
Models: 2018 Chevrolet Malibu
Equipped with Engine-Gas, 4 CYL, L4, 1.5L (RPO LVF)
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2018 model year Chevrolet Malibu vehicles. The GM recall number is N192221960.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
Under certain conditions, an error in the vehicles’ engine control module (ECM) software can cause data used by the ECM to become corrupted. When this occurs, the ECM may send a signal disabling the engine’s fuel injectors. If the fuel injectors are disabled, the engine may not start and, in rare cases, the engine may stall after it is started. The condition is caused by an error in the ECM software, which was programmed by GM’s supplier of the modules. In rare cases this condition can cause the engine to stall at speed and without warning, increasing the risk of a crash.
Updated software is not currently available, but when software is available, dealers are to reprogram the engine control module to correct the error.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on September 06, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall
bulletin is released, the IVH screen in GWM will display “N/A” under Release
Date and “Incomplete – Remedy not yet available” under Status. This means the
required repair is not yet available and dealers should not attempt to perform any
repairs.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES
DCS5156
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 24, 2019
Subject: Upcoming Safety Recall N192221960
ECM Malfunction
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2018 Chevrolet Malibu
To: All General Motors Dealers
On September 6, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1578 regarding safety recall N192221960.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192221960.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192221960, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800030
Working Capital Assistance for Safety Recall N192221960
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related
field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise
disposed of prior to release of the bulletin, the vehicle is not eligible for assistance.
Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer
immediately reports the vehicle in used vehicle inventory via its Dealer Management
System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process
payments and make eligibility determinations under the WCAP, the dealer’s vehicles must
be properly identified in the dealership’s DMS. A daily feed of this information is provided
to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the
Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying
dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for
reimbursement with a “ZFAT” transaction type both through the GWM system. If
approved, a WCAP credit for that vehicle will be issued to the dealer’s “open account”
similar to any other warranty credit. WCAP submission instructions and the required labor
code will also be provided in the appropriate field action bulletin. Each WCAP transaction
being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used
vehicle inventory, retained the vehicle until the related field action bulletin is released, and
properly applied for the WCAP payment. The vehicle must also be otherwise eligible
under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in
its sole discretion.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES

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