SEOCONTENT-START

Bulletin No.: 17130E
Date: February 2018

F/CMVSS NONCOMPLIANCE RECALL

 

Subject:	Loss of Key Reminder Chime
Models:	2013-2016 Chevrolet Sonic
	2013-2015 Chevrolet Spark
	2013-2016 Chevrolet Trax
	Equipped with Bring Your Own Media (RPO UF7)

 

---

The Service Procedure and the Warranty Information sections have been revised. Effective immediately, technicians MUST record the Warranty Claim Code on the Job Card. To avoid warranty transaction rejection, this information must be entered when submitting the transaction. If the Same Calibration/Software Warning is noted on the SPS Controller screen, continue with the programming event using SPS to ensure a Warranty Claim Code is displayed on screen. Please discard all copies of bulletin 17130D.

 

---

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

 

---

Vehicles involved in this recall were placed on stop delivery April 27, 2016. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

 

---

 

Condition

General Motors has decided that certain 2013-2016 model year Chevrolet Sonic and Trax vehicles and 2013-2015 model year Chevrolet Spark vehicles equipped with a bring your own media (“BYOM”) (RPO UF7) radio may not comply with Federal/Canada Motor Vehicle Safety Standard No. 114, “Theft protection and rollaway prevention.” BYOM radio software in these vehicles may fail to provide an audible warning/reminder chime when the driver, after turning off the ignition and leaving the key in the cylinder, waits 10 minutes or longer to open the door for the first time. The vehicle may also fail to provide – or provide a shortened – audible warning when the driver opens the door, hears a chime, leaves the key in the ignition, closes the door, and subsequently opens the door a second time more than 20 seconds later. If no key reminder chime sounds to alert the driver to a key left in the ignition, there is an increased risk of theft.

 

Correction

Dealers are to reprogram the radio with corrected operating software.

 

Vehicles Involved

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Parts Information

There are no parts required for this procedure.

 

Service Procedure

Note: Carefully read and follow the instructions below.

• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.

Note: When performing this software update, TIS2WEB will automatically select the latest calibrations that are designed to address this concern and close this field action.

Note: The programming process for this bulletin REQUIRES hardwired connections for the MDI to the TIS2WEB PC USB port and from the TIS2WEB PC to the dealership internet connection due to the length of this update.

Note: If, after successful USB programming, you encounter an SPS error during/after normal programming where SPS shows “Operation 27 | ErrorCode FD”, STOP. Make no further programming attempts and contact TCSC. Below is an example of this error.

Line	Operation	Error Code
2	27	FD

 

Question	Answer
Why am I receiving a warning for the same calibrations?	The radio has the latest part number available, and programming is not needed. This could occur for either Radio USB File Transfer or Radio – Programming. Proceed to the next step in the service procedure. Do not skip Radio – Programming if the warning occurs for the USB File Transfer.
The radio “locked-up” during programming, is left with no communication, an E-4491 error code, and/or is unable to program again. What can be done to prevent this?	Ensure EL-49642 SPS programming support tool is installed to prevent low battery during this lengthy programming procedure. It is suggested to use hardwired connections for the MDI to the TIS2WEB PC to the dealership internet connection due to the length of this update. Always do the USB programming first, followed by SPS programming second. Ensure that the vehicle was “built” correctly in TIS2WEB and proper RPOs were selected if prompted. Ensure that a quality USB drive is being used and that the files have been downloaded for the VIN you are working on. A “locked-up” radio with an E-4491 can typically be recovered by pulling the radio fuse for at least 5 minutes, re-inserting it, and programming again using the precautions above and the latest #17130 procedure rather than replacing the radio. If programming assistance is needed, contact TCSC as outlined in the latest version of PI0592.
The right steering wheel control is inoperative after programming. Why is this?	Always do the USB programming first, followed by SPS programming second. Always download the USB files for the VIN you are working on – do not continue to reuse the USB for other vehicles covered by 17130.
I received a “Place vehicle in park message” when trying to program a manual transmission vehicle. What should I do?	Close the doors before starting the TIS2WEB programming process.
Where do I find the Spark or Trax in TIS2WEB if it does not automatically find it from reading the VIN?	Under Chevrolet (GM Korea).
When programming a Spark or Trax in TIS2WEB, I do not see an “A11 Radio – Programming” or “A11 Radio – USB File Transfer” option. Where are these located?	On the Spark and Trax, select “A11 Radio” from the Supported Controllers menu in TIS2WEB, then go to the Select Function/Sequence box below it and select “USB File Transfer” or “Programming” as necessary.
I’ve encountered a SMD File Invalid Message and can’t continue with programming. What do I do?	Clear SPS cache and retry programming. Ensure that a quality USB drive is being used and that the files have been downloaded for the VIN you are working on.
During the USB file transfer download process in TIS2WEB, some models ask to choose the “Model Designator” from a list of codes. Where do I find this information so I choose the correct Model Designator?	Note the 5 digit “Model” code that is listed in the right side of the “Vehicle Information” section of Global Warranty Management for the VIN you are programming. For example, 1CV48 is one of the Model Designators for a 2014 Spark.

 

Note: If the Same Calibration/Software Warning is noted on the SPS Controller screen, continue with the programming event using SPS to ensure a Warranty Claim Code is displayed on screen. Technicians MUST record the Warranty Claim Code (1) on the Job Card. To avoid warranty transaction rejection, this information must be entered when submitting the transaction.

1. Install EL-49642 SPS programming support tool.
2. Access the Service Programming System (SPS) and follow the on-screen instructions.

Note: All existing files on the USB drive will be erased when the new files are copied.

3. Connect a USB drive to the computer.
4. On the SPS Supported Controllers screen, select A11 Radio – USB File Transfer, and follow the on-screen instructions.

5. Upon completion of the file transfer, remove the USB drive from the computer.
6. Ignition ON, radio ON.
7. Connect the USB drive to the USB port in the vehicle.

Note: If “Update” is not selected within 30-60 seconds, the selection screen disappears and the USB drive will need to be removed and reinserted to initiate the USB software update again.

8. Follow the infotainment display on screen instructions and select “Update” when prompted. (Trax shown as example-Sonic and Spark will be similar.

9. Programming will take several minutes.

 

Note: When USB programming has completed, the radio will go to the Home/Menu screen, and the calibration ID screen will show, confirming the current and new software is now the same. Audio should be playing before removing the USB drive. Select “Cancel” and continue to step 10. (Trax shown as example-Sonic and Spark will be similar).

10. When USB programming is complete, remove the USB device from the vehicle USB port and access the Service Programming System (SPS) and follow the on-screen instructions.
11. When USB programming has been completed, on the SPS Supported Controllers screen, select A11 Radio – Programming, and follow the on-screen instructions.

Note: During SPS programming, the radio display may be blank. For progress, refer to the SPS screen.

Note: After the radio has completed SPS programming, the radio will restart. DO NOT cycle the key or turn off the radio until audio is heard.

12. At the end of programming, clear DTC’s.

Note: If you have programming concerns or SPS error codes, call the Techline Customer Support Center. TCSC can be reached at 1-800-828-6860.

 

Floor Plan Reimbursement

Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided.

 

Courtesy Transportation – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

 

Warranty Transaction Information

Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.

Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction.

Labor Code	Description	Labor Time	Net Item
9102184*	Radio Reprogramming using USB	0.6	N/A
9102197	Floor Plan Reimbursement	N/A	***

 

* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction.

** The amount identified in the “Net Item” column should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (April 27, 2016) to the date the repair is completed and the vehicle is ready for sale (not to exceed 16 days):

Vehicle	US Reimbursement Amount	Canadian Reimbursement Amount
2013 Chevrolet Sonic	$2.24	$3.09
2014 Chevrolet Sonic	$2.33	$3.48
2014 Chevrolet Trax	N/A	$3.76

 

Customer Notification – For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

 

Customer Notification – For Export

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

 

Dealer Recall Responsibility – For US and Export (US States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your facility may be subject to a civil penalty for each such sale.

 

Dealer Recall Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

---

IMPORTANT SAFETY RECALL

May 2016

Dear General Motors Customer:

This notice applies to your vehicle, VIN: _____________________________________

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2013-2016 model year Chevrolet Sonic and Trax vehicles and 2013-2015 model year Chevrolet Spark vehicles equipped with a bring your own media (“BYOM”) radio, may not comply with Federal/Canada Motor Vehicle Safety Standard 114, “Theft protection and rollaway prevention.” As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

IMPORTANT Your vehicle is involved in GM recall 17130. Schedule an appointment with your GM dealer. This service will be performed for you at no charge.

 

Why is your vehicle being recalled?	BYOM radio software in these vehicles may fail to provide an audible warning/reminder chime when the driver, after turning off the ignition and leaving the key in the cylinder, waits 10 minutes or longer to open the door for the first time. The vehicle may also fail to provide – or provide a shortened – audible warning when the driver opens the door, hears a chime, leaves the key in the ignition, closes the door, and subsequently opens the door a second time more than 20 seconds later. If no key reminder chime sounds to alert the driver to a key left in the ignition, there is an increased risk of theft.
What will we do?	Your GM dealer will reprogram the radio with corrected operating software. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 40 minutes.
What should you do?	You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?	If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division	Number	Text Telephones (TTY)
Chevrolet	1-800-630-2438	1-800-833-2438
Puerto Rico – English	1-800-496-9992
Puerto Rico – Español	1-800-496-9993
Virgin Islands	1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 16V257.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall 17130

SEOCONTENT-END

Closed Product Field Actions Re-Opened Due to Missing or Invalid Warranty Claim Codes Recalls 15176, 15240, 15299, 15808, 16007, 17130, 17276, 17287 and 45340   A warranty audit of paid transactions for the safety and noncompliance recalls identified above revealed that some transactions were submitted without a Warranty Claim Code (WCC) or with an incorrect WCC.  This code is generated when a control module is successfully programmed using the TIS Service Programming System (SPS).  Since these transactions were identified as not having a valid WCC, the status of the involved vehicles was changed from “closed” to “open” in the Required Field Actions section of Investigate Vehicle History (IVH).  Dealer message GCUS-3-1280 dated June 26, 2018 provides additional details (see attached copy).   Q1: Will these transactions be debited? No, only the field action is being re-opened in IVH in the interest of customer safety.  However, some previous transactions for recall 15299 were re-opened and debited on March 16, 2018.  These transactions are now being worked by the Warranty Support Center (WSC) to cancel the debits and re-credit the affected dealers.  Future transactions that do not contain a valid WCC may be debited, if dealers do not take appropriate actions resolve this situation. Q2: What if a dealer can’t locate the current vehicle owner? If the current vehicle owner cannot be located, no further action is necessary.  GM uses state vehicle registration records to regularly update owner of record information for open field actions.  These updates are available on the Open Vehicle Report (OVR), which is posted monthly in GM GlobalConnect.  Product field action reminder notices are also mailed to the new vehicle owners as they are identified. Q3: Will a dealer be paid to program a vehicle a second time? Yes, if a second programming event is required, dealers should open a new job card and re-use the labor code and labor time from the applicable bulletin.  To facilitate this activity, an update was made in Service Programming System (SPS) which allows a technician to override the “same calibration” warning on these specific recall reprogramming events.  This provides the ability to perform the second programming event and obtain a new WCC. Q4: If another dealer was originally involved, can any dealer perform the second programming event and how do they get paid? Performance of the second programming event is not restricted to the dealer who performed the original programming event and did not submit a valid WCC.  In such cases, dealers should submit a transaction as they normally do, using the labor code and labor time from the applicable bulletin.  The first dealer to submit a transaction with a valid WCC will be paid and the recall will be closed in IVH.  Exceptions will be addressed on a case-by-case basis by the GM Warranty Support Center (WSC). Q5: If a valid WCC is retrievable from dealer records, can the original transaction be adjusted in the GWM system? Yes, if the original transaction was processed within the past 2 years, the transaction can be adjusted (adding the WCC) on-line in the GWM system.  Dealers should not use their Dealer Management System (DMS) to do this.   Q6: If a dealer has a valid WCC and is re-submitting an original transaction that is less than 2 years old, are they entitled to labor time? As a technician is not required in this case, dealers are not entitled to claim additional labor time. A dealer however may submit a $20.00 administrative allowance as compensation for processing the second transaction.  After adding the WCC to the original transaction’s “SPS Warranty Claim Code” field the dealer may add $20.00 to the Net Item/Admin Allowance field and resubmit the transaction. Q8: What should a dealer do if they have a valid WCC, but the original transaction is over 2 years old?  Can they resubmit the transaction? No, the dealer should create a new job card making sure to use all the information from the first job card (open date, mileage and technician code, etc.).  After adding the WCC to the transaction’s “SPS Warranty Claim Code” field and $20.00 to the Net Item/Admin Allowance field, the dealer should submit the new transaction. Q9: What should a dealer do if a valid WCC is not retrievable from dealer records? If a valid WCC was not recorded on the shop copy of the job card and/or is not retrievable from the SPS history log, the involved vehicle must be reprogrammed to generate a new WCC.  Using the labor code and labor time provided in the bulletin, the dealer should create a new job card.  Note that the dealer is entitled to whatever time is listed in the bulletin, but not the $20.00 administrative allowance.  Upon completion of this second programming event, the dealer should submit the new transaction making sure to include the new WCC. Q10: Will the system reject these transactions due to age or mileage? There is no “over-age” or “mileage rollback” edit in place for the resubmission of these transactions, so they should pay without the need for wholesale authorization. SEOCONTENT-END