14093 – Daytime Running Lamp (DRL) Inoperative DRL Module Overheating – 2004-2008 Chevrolet Pontiac

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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL August 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists 2004 – 2008 model year Chevrolet Aveo vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2004 – 2008 model year Chevrolet Aveo, VIN: ____________________.  Your vehicle is involved in GM safety recall 14093. Why is your vehicle being recalled? Heat generated within the headlamp switch or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column, could melt the headlamp switch or DRL module and cause a fire. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE. We are working as quickly as possible to correct this condition. When a repair and parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. This service will be performed for you at no charge. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services Enclosure GM Recall #14093
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Copyright 2015 General Motors. All Rights Reserved. Recall Bulletin Bulletin No.: Date: 14093 January 2015 PRODUCT SAFETY RECALL SUBJECT: Daytime Running Lamp (DRL) Inoperative – DRL Module Overheating MODELS: 2004-2008 Chevrolet Aveo 2004-2006 Chevrolet Epica (Canada Only) 2004-2007 Chevrolet Optra (Canada Only) 2005-2008 Pontiac Wave / G3 (Canada Only) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in all 2004- 2008 model year Chevrolet Aveo, 2004-2006 Chevrolet Epica (Canada), 2004-2007 Chevrolet Optra (Canada) and 2005-2008 Pontiac Wave/G3 Models (Canada). Some of these vehicles have a condition in which heat generated within the headlamp switch, which is located on the left side of the steering column, can deform a plastic actuator within the switch intended to lift the headlamp switch contacts. As this actuator deforms, the headlamp switch contacts can close. If carbon has formed on the headlamp switch contacts, it could cause a resistive short and melt the switch, which could cause a fire. In addition, a metal oxide semiconductor field effect transistor (MOSFET) within the DRL module, which is located under the instrument panel, may operate in an unintended state due to an external cause. While in this state, if the over temperature protection circuit and heat sinking capability of the DRL module do not adequately protect the DRL module, the DRL module could melt and cause a fire. CORRECTION Dealers are to install a revised DRL module, inspect wiring connectors for heat damage and clean DRL circuit grounds. Note: Optra model vehicles also receive a new multifunction signal switch and jumper relay kit. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required Page 2 January 2015 Bulletin No.: 14093 inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number Description Quantity/Vehicle 95333617 Module, Daytime Running Lamp (All) 1 96387324 Signal Switch (W/Fog Lamp) Optra HF Only 1 96392862 Signal Switch (W/O Fog Lamp) Optra HW Only 1 94543674 Harness – Jumper Relay Kit (Optra All) 1 05297428 CLIP, WRG HARN SPLICE (merch pk of 10) As Req’d 12355010 TUBING, SHRINK (1/8″ BLACK) (merch pk of 10) As Req’d 94509624 Optra Pigtail harness repair kit for Signal Switch As Req’d 94509625 Optra Pigtail harness repair kit for DRL Module As Req’d 42364044 Aveo/Wave/G3 Pigtail harness repair kit for DRL Module As Req’d SERVICE PROCEDURE Use the following steps to install a revised DRL module, inspect wiring connectors for heat damage and clean DRL circuit grounds. Note: Optra model vehicles also receive a new multifunction signal switch and jumper relay kit. Installation of DRL Module (All Vehicles) NOTE: Radios with an Anti-Theft Function enabled will become inoperable when battery power is removed. Before beginning these service procedure, have the vehicle owner provide their Radio Anti-Theft Code to ensure continued radio operation. 1. Record the radio presets then turn the ignition switch to the “LOCK” position and remove the key. 2. Disconnect the battery negative (-) cable and wait at least 90 seconds before proceeding. 3. Remove the DRL module. Refer to Daytime Running Lamp Control Module Replacement in SI. Page 3 January 2015 Bulletin No.: 14093 Daytime Running Lamp Module Locating Guide: 4061909 Epica Location A 4061914 Epica Location B Page 4 January 2015 Bulletin No.: 14093 Vehicle Location Epica Location With Auto Climate Control Chevrolet Epica Under the instrument panel to the left of the center console. Module secured to the top of the DLC (ALDL) connector. (A) Mounted to a cross brace behind the radio/ashtray assy. (B) Chevrolet Aveo Pontiac Wave/G3 Mounted under instrument panel on left side of center at HVAC control height. Remove the Lower IP Cover and steel knee bolster to access NA Chevrolet Optra Behind the fuse panel located at the left hand side of the instrument panel. Remove the Lower IP Cover and steel knee bolster to access. NA Important: Inspect the electrical connector at the DRL module and at the electrical connector at the multifunction switch (Optra) for any sign of heat damage. If heat damage is detected, replace the connectors and check the ground connection. Refer to the “DRL and Multifunction Wiring/Connector Repair and Ground Check” section of this procedure. Important: To prevent damage of the new DRL module circuit board, avoid flexing the module connector vertically when connecting to the vehicle harness. Carefully work the connector horizontally when connecting to the harness. 4. Install the new DRL module. Refer to Daytime Running Lamp Control Module Replacement in SI 5. For Optra vehicles, proceed to the Multifunction Switch and Jumper Relay Kit Installation section below before testing the DRL function (do not install the lower dash trim at this time). For Aveo/G3/Wave and Epica vehicles, connect the negative battery cable and enter the vehicle owner’s radio presets previously recorded 6. Verify DRL function as below. – DRLs should be ON when the ignition is ON and the Park Brake is NOT APPLIED. – Instrument panel DRL Icon should be ON when the DRLs are ON. – DRLs should be OFF when the Headlamps are ON. – DRLs should be OFF when the Park Brake is APPLIED. Page 5 January 2015 Bulletin No.: 14093 Multifunction Switch and Jumper Relay Kit Installation (Optra Models Only) 4053496 1. Remove the turn signal (Multifunction) switch (OPTRA Only). Refer to Turn Signal Multifunction Switch Replacement in SI. 4053497 Inspect the larger connector for heat damage. If heat damage is detected, replace the connector on the vehicle harness. Refer to the “DRL and Multifunction Switch Wiring/Connector Repair and Ground Check” section at the end of this procedure. 4053498 Page 6 January 2015 Bulletin No.: 14093 2. Connect the new turn signal multifunction switch to the two mating connectors on the new Jumper Relay Harness Kit as shown above. 4053499 3. Starting with the relay, feed the relay and harness through the space to the left of the steering column and down toward the floor. 4053500 4. Connect the two inline connectors (in-vehicle) to the remaining two connectors on the new Jumper Relay Harness kit. Page 7 January 2015 Bulletin No.: 14093 4053501 5. Install the turn signal switch by snapping it into the switch housing and make sure the harness and relay (Relay Kit) is routed properly. 6. Connect the battery and confirm headlamp and DRL functions correctly. – DRLs should be ON when the ignition is ON and the Park Brake is NOT APPLIED. – Instrument panel DRL Icon should be ON when the DRLs are ON. – DRLs should be OFF when the Headlamps are ON. – DRLs should be OFF when the Park Brake is APPLIED. 7. Disconnect the battery. 4053502 Page 8 January 2015 Bulletin No.: 14093 4053503 8. Install the Relay Kit harness (connector side with the relay attached) to a vacant relay slot behind the under panel. 4053505 9. Bundle and secure the extra length of Relay Kit harness behind the under cover in a manner for safe and unobstructed vehicle operation. 10. Complete the installation of the turn signal multifunction switch. Refer to Turn Signal Multifunction Switch Replacement in SI. 11. Reinstall the lower instrument panel trim. Refer to Daytime Running Lamp Control Module Replacement in SI. 12. Connect the negative battery cable and enter the vehicle owner’s radio presets previously recorded. Page 9 January 2015 Bulletin No.: 14093 DRL and Multifunction Wiring/Connector Repair and Ground Check (Optra/Aveo/Wave/G3 Models Only) Note: Only the Optra may require service to the turn signal multifunction switch harness connector. Reference the pigtail part numbers listed in the parts section for Optra and Aveo. If the Epica DRL module connector shows signs of heat is damaged due to heat DRL, the connector may be replaced using the Aveo/G3/Wave pigtail (PN 42364044). See Aveo/Epica DRL Connector End Views at the end of this section to map the Aveo Pigtail wires to the Epica DRL harness. Perform the following steps only if heat damage was detected on the wiring connector at the DRL module (all models) and/or turn signal multifunction switch (Optra only). 4053506 1. Cut the vehicle harness connector(s) in the vehicle that show signs of heat damage. For the DRL module connector, measure 50mm from the existing connector and cut all 7 wires. For the Optra turn signal multifunction switch, measure 80mm from the connector and cut all wires. 2. Join the wire harnesses (vehicle) and the repair pig tails as follows: a. Strip off approximately 10 mm (0.40 in) of insulation from the end of each wire. b. Match/connect each vehicle harness wire with the corresponding wire on the Pigtail. Fold the wires over and insert into the splice clip. c. Crimp the splice clip over the joined wires using Special Tool J-38125-8, nest F. Verify the crimp quality. 3. Solder all crimp and splice clips using the Ultratorch, part number J-38125-5, or a similar butane-fueled soldering torch. Page 10 January 2015 Bulletin No.: 14093 4053507 4. Center the heat shrink tube over all of the splices and shrink/seal the heat shrink tube securely over the splice crimp and insulated wires. 4053508 5. Wrap electrical tape around the spliced section of the repaired harnesses. Note: If the DRL Module, DRL module harness, or multifunction switch connector show any sign of heat related damage, the following ground check should also be performed. Page 11 January 2015 Bulletin No.: 14093 Ground Check – Optra 4053509 1. Remove the Glove Box Assembly to gain access the G203 ground stud to the right side of the radio. 4053511 1. The G203 Ground stud is located below and to the right of the radio in the center stack and is accessible from the glove box area. There are 6 black wires leading to the ground stud. 2. Remove grounding fastener G203 and inspect for any signs of corrosion or contamination. If corrosion or contamination is found, Using GM approved residue-free solvent or equivalent, thoroughly clean the ground stud threads and allow to dry. Carefully remove any corrosion from the electrical ground wire terminal. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the ground stud threads. 3. Reinstall G203. Torque the G203 Ground fastener: Tighten to 10Nm Page 12 January 2015 Bulletin No.: 14093 Ground Check – Aveo/Wave/G3 4053512 The G203 ground is located behind right hand floor console extension panel. 4053513 1. Remove three (3) floor console screws and slide console trim rearward to allow access to right console extension panel screw. Remove right floor console extension panel. 4053514 2. Remove grounding bolt G203 and inspect for any signs of corrosion or contamination. If corrosion or contamination is found, Using GM approved residue-free solvent or equivalent, thoroughly clean the ground stud threads and allow to dry. Carefully remove any corrosion Page 13 January 2015 Bulletin No.: 14093 from the electrical ground wire terminal. Using a small brush, apply Dielectric Lubricant GM P/N 12377900 (Canadian P/N 10953529) to the ground stud threads. 3. Reinstall G203. Torque the G203 Ground bolt: Tighten 10Nm Aveo/Epica DRL Connector End Views 4053515 EPICA – DRL Connector End View Wire color and circuit numbers. Use Pigtail P/N 42364044. 4053516 AVEO – DRL Connector End View Wire color and circuit numbers. Use Pigtail P/N 42364044. Page 14 January 2015 Bulletin No.: 14093 CUSTOMER REIMBURSEMENT – For US Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by January 31, 2016, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following:  A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.  The name and address of the person who paid for the repair.  Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT – For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by January 31, 2016. When a customer requests reimbursement, they must provide the following: – Proof of ownership at time of repair. – Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION – For US and The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining Page 15 January 2015 Bulletin No.: 14093 customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Note: To avoid having to “H” route the customer reimbursement for approval, it must be submitted prior to the repair transaction. Labor Code Description Labor Time Net Item Optra Aveo, G3/Wave, Epica 9100726 DRL Module Replacement (Includes Signal Switch & Relay Kit on Optra) 0.9 0.4 N/A 9101187 DRL Module Replacement (w/Auto A/C) (Epica Only) N/A 0.7 N/A 9100983 Part Repl. [DRL Module, Multifunction SW & Jumper Relay Kit (Optra ONLY) + Pigtail harness repair for one connector + Ground Check 1.6 1.0 N/A 9100984 Part Repl. [DRL Module, Multifunction SW & Jumper Relay Kit (Optra Only)] + Pigtail harness repair for two connectors + Ground Check 1.9 N/A N/A 9101203 Customer Reimbursement Approved 0.2 0.2 * 9101204 Customer Reimbursement Denied – For US dealers only 0.1 0.1 N/A Note: Customer reimbursement will not close this recall. The service procedure must also be performed on the vehicle. * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle CUSTOMER NOTIFICATION – For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer Page 16 January 2015 Bulletin No.: 14093 has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification
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***DRAFT*** IMPORTANT SAFETY RECALL Month 2014 <CustomerName> <CustomerAddress> Dear <CustomerName>: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists <Year> model year <VINDivisionName> <Vehicle_Name> vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  This notice applies to your <Year> model year <VINDivisionName> <Vehicle_Name>, VIN <VIN>.  Your vehicle is involved in GM safety recall <Recall>. Why is your vehicle being recalled? Heat generated within the headlamp switch or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column, could melt the headlamp switch or DRL module and cause a fire. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE. We are working as quickly as possible to correct this condition. When a repair and parts are available, we will send you another letter asking you to take your vehicle to your <DIV_DLR> dealer to have your vehicle serviced. This service will be performed for you at no charge. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the <VINDivisionName> Customer Assistance Center at <DivCACPhone>. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. <Closing> Enclosure GM Recall #14093
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL February 2015 This notice applies to your vehicle, VIN: _______________. Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Previously, you were notified that your 2008 model year Chevrolet Aveo was involved in GM recall 14093. This letter is to inform you that parts are now available to repair your vehicle. General Motors has decided that a defect which relates to motor vehicle safety exists 2004 – 2008 model year Chevrolet Aveo vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  Your vehicle is involved in GM recall 14093.  Schedule an appointment with your GM dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? A metal oxide semiconductor field effect transistor (MOSFET) within the daytime running lamp (DRL) module, which is located under the instrument panel, may operate in an unintended state due to external cause. While in this state, if the over temperature protection circuit and heat sinking capability of the DRL module do not adequately protect the DRL module, the DRL module could melt and cause a fire. What will we do? Your GM dealer will install a revised DRL module, inspect the wiring connector for heat damage, and clean the DRL circuit grounds. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 35 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232- 5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by January 31, 2016, unless state law specifies a longer reimbursement period. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V261. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety Enclosure GM Recall #14093 14093 General Motors Product Field Action Customer Reimbursement Request Form This section to be completed by customer (please print) Customer Name: Street Address or P. O. Box Number: City: State: Zip Code: Daytime Telephone Number (include Area Code): Evening Telephone Number (include Area Code): Date Request Form and Supporting Documentation Submitted to Dealer: Vehicle Identification Number of Involved Vehicle: _________________________________________ (17 Characters) Mileage at Time of Repair: _______________________ Date of Repair: _______________________ Amount of Reimbursement Requested: $_______________________ THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM. Original or clear copy of all receipts, invoices and/or repair orders that show:  The name and address of the person who paid for the repair.  The Vehicle Identification Number (VIN) of the vehicle that was repaired.  Description of problem, the repair performed, date of repair and who performed the repair.  The total cost of the repair expense that is being requested.  Proof of payment for the repair in question and the date of payment. (Copy of cancelled check, copy of credit card receipt or receipt for cash payment) My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this letter. Customer’s Signature: Submit this request form and the required documents to your GM dealer for processing. All reasonable and customary costs to correct the condition described in the letter that came with this form will be considered for reimbursement. If your request is approved, you will receive a check from your dealer. If your request is denied, you will receive a written explanation for the denial from your dealer. If your request is incomplete, your dealer will advise you what documentation is needed to complete the request and offer you the opportunity to resubmit the request when the missing documents are available. If you have any questions about this process or have waited 30 or more days for a response from your dealer, please contact the GM Customer Assistance Center at 1-800-204-0261. This section to be completed by dealer (please print) Bulletin No.: __________ Request Approved: ____ Date: ____________ Amount: $____________ Request Denied: ____ Date: ____________ Reviewed By: _________________________________ Reason: __________________________________________________________________________ If denied, please provide a copy of this form to the customer and retain original for your files
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL August 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists 2004 – 2008 model year Chevrolet Aveo vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2004 – 2008 model year Chevrolet Aveo, VIN: ____________________.  Your vehicle is involved in GM safety recall 14093. Why is your vehicle being recalled? Heat generated within the headlamp switch or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column, could melt the headlamp switch or DRL module and cause a fire. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE. We are working as quickly as possible to correct this condition. When a repair and parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. This service will be performed for you at no charge. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jim Moloney General Director, Customer and Relationship Services Enclosure GM Recall #14093
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GM CUSTOMER CARE AND AFTERSALES
DCS3509
URGENT – DISTRIBUTE IMMEDIATELY
Date:
January 22, 2015
Subject:
14093 – Safety Recall – Daytime Running Lamps (DRL)
Inoperative – DRL Module Overheating
Models:
2004-2008 Chevrolet Aveo
2004-2006 Chevrolet Epica (Canada Only)
2004-2007 Chevrolet Optra (Canada Only)
2005-2008 Pontiac Wave / G3 (Canada Only)
To:
All General Motors Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
General Motors is releasing Safety Recall Program 14093 today. The total number of U.S. vehicles involved is approximately 219,000. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin February 2, 2015
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated January 22, 2015.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available January 22, 2015.
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GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES
DCS 3325 URGENT – DISTRIBUTE IMMEDIATELY
Date:
September 3, 2014
Subject:
Upcoming Safety Recall – 14093
DRL Module/Headlamp Switch May Overheat
Models:
2004-2008 Chevrolet Aveo
2005-2008 Pontiac G3 / Wave (Canada Only)
2004-2006 Chevrolet Epica (Canada Only)
2004-2007 Chevrolet Optra (Canada Only)
To:
All GM Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2004-2008 model year (MY) Chevrolet Aveo, 2005-08 (MY) Pontiac G3 / Wave (Canada), 2004-2006 (MY) Chevrolet Epica (Canada) and 2004-2007 Chevrolet Optra (Canada) vehicles. The GM recall number is 14093.
Heat generated within the headlamp switch, or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column could melt the headlamp switch or DRL module and cause a fire.
This is a courtesy notification to dealers. We are working as quickly as possible to correct this condition. Dealers will be advised when a repair and parts are scheduled for release.
The Investigate Vehicle History screen in the Global Warranty Management system has been updated for this upcoming safety recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy not yet available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time.
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GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES
DCS 3325 URGENT – DISTRIBUTE IMMEDIATELY
Date:
September 3, 2014
Subject:
Upcoming Safety Recall – 14093
DRL Module/Headlamp Switch May Overheat
Models:
2004-2008 Chevrolet Aveo
2005-2008 Pontiac G3 / Wave (Canada Only)
2004-2006 Chevrolet Epica (Canada Only)
2004-2007 Chevrolet Optra (Canada Only)
To:
All GM Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2004-2008 model year (MY) Chevrolet Aveo, 2005-08 (MY) Pontiac G3 / Wave (Canada), 2004-2006 (MY) Chevrolet Epica (Canada) and 2004-2007 Chevrolet Optra (Canada) vehicles. The GM recall number is 14093.
Heat generated within the headlamp switch, or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column could melt the headlamp switch or DRL module and cause a fire.
This is a courtesy notification to dealers. We are working as quickly as possible to correct this condition. Dealers will be advised when a repair and parts are scheduled for release.
The Investigate Vehicle History screen in the Global Warranty Management system has been updated for this upcoming safety recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy not yet available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
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Mail Code: 480-210-2V
30001 Van Dyke Road  Warren, MI 48090-9020
A140236 573 Letter Revised.docx
GENERAL MOTORS LLC
Global Vehicle Safety
May 30, 2014
Ms. Nancy Lewis
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE – Room W45-306
Washington, DC 20590
Re: NHTSA Notification Campaign No. 14V-261
Dear Ms. Lewis:
This letter supersedes General Motors’ letter of May 16, 2014, and is submitted pursuant
to the requirements of 49 CFR 573.6 as it applies to a determination by General Motors
to conduct a safety related recall involving 2004 – 2008 model year Chevrolet Aveo
vehicles. Specifically, the information submitted pursuant to 49 CFR 573.6(c)(2)(3)(4) and
573.6(c)(6) below supersedes information included in General Motors’ letter of May 16,
2014.
573.6(c)(1): General Motors Company, Chevrolet Brand
573.6(c)(2)(3)(4): This information is shown on the attached sheet.
573.6(c)(5): General Motors has decided that a defect which relates to motor vehicle
safety exists in 2004 – 2008 model year Chevrolet Aveo vehicles. Heat generated in the
vicinity of the daytime running lamp (DRL) module, in the center console in the instrument
panel, could melt the DRL module and cause a fire.
573.6(c)(6): As permitted by the provisions of 49 C.F.R. 573.6(b), and pursuant to the
requirements of 49 C.F.R. 573.6(c)(6), General Motors now submits the chronology of
principal events that were the basis for the determination that the defect related to motor
vehicle safety.
In March of 2012 GM Korea (GMK) engaged GM North America (GMNA) Field Product
Analysis Engineering to conduct an investigation on two Suzuki Forenza vehicles for
interior fires. An on-site assesment was completed which had evidence of interior fires
originating from the driver side instrument panel lower. The vehicle evidence indicated
the origin of the heat source was the connection area of the wiring at the Daytime Running
Lamp (DRL) module. DRL modules and wiring from the investigated vehicles were
provided to GMK for analysis. The module and connector were melted and no additional
conclusions were made.
14V-261
3 PAGES
SUPPLEMENTAL
Letter to Ms. Nancy Lewis
A140236 573 Letter Revised
May 30, 2014
Page 2
In the months following, a field data analysis was conducted on the model year (MY) 2004-2009 Chevrolet Aveo (T200). A survey of TREAD data and legal records identified customer complaints recorded for vehicle thermal events, NHTSA Vehicle Owner Questionairre’s (VOQ), and detailed field claims had been reported. In September and November 2012 two detailed field claims for the 2006 model year that had property damage consistent with the Suzuki (J200) were provided to GMK to support the ongoing investigation. One field claim was information only, and one field claim involved a DRL module, wiring, and instrument panel parts returned for analysis. No conclusion was reached.
GMK led an ongoing investigation on the J200 & T200 for thermal issues related to DRL modules.
On May 9, 2014, GMK made an Executive Field Action Decision Comittee decision to conduct a safety recall for the Suzuki Forenza (J200) vehicles in North America for DRL & Headlamp switch related vehicle fires.
On May 12, 2014, GMNA conducted a TREAD data and NHTSA VOQ search to identify thermal incidents related to DRL modules on the Chevrolet Aveo (T200). 13 customer claims and 2 VOQ’s were identified that implied the DRL as the source of the issue.
The issue was presented to the Field Performance Evaluation Review Committee on May 13, 2014, and on May 16, 2014, the Executive Field Action Decision Committee decided to conduct a safety recall on the MY 2004-2008 Chevrolet Aveo.
573.6(c)(8): General Motors will provide its plan for remedying the defect and its schedule for notifying dealers and owners as soon as they are confirmed.
Pursuant to 577.11, General Motors will provide reimbursement to owners for repairs completed on or before ten days after the owner mailing is completed, according to the plan submitted on May 23, 2013.
573.6(c)(10): General Motors will provide the dealer bulletin and owner letter under separate cover.
573.6(c)(11): General Motors’ assigned recall number is 14236.
Sincerely,
Brian Latouf, Director
Field Product Investigations & Evaluations
Attachment
573.6(c)(2)(3)(4)
VEHICLES POTENTIALLY AFFECTED BY MAKE, MODEL, AND MODEL YEAR
PLUS INCLUSIVE DATES OF MANUFACTURE
INCLUSIVE
MODEL MODEL NUMBER MANUFACTURING DATES DESCRIPTIVE INFO. TO EST. NO.
MAKE SERIES YEAR INVOLVED (FROM) (TO) PROPERLY IDENT. VEH. W/CONDITION
Chevrolet T 2004 55,780 06/25/2003 12/13/2004 Aveo *
Chevrolet T 2005 63,378 07/02/2004 07/15/2005 Aveo ”
Chevrolet T 2006 51,667 07/01/2005 05/11/2006 Aveo ”
Chevrolet T 2007 24,722 05/02/2006 06/11/2007 Aveo ”
Chevrolet T 2008 22,031 03/30/2007 05/07/2008 Aveo ”
GM Total: 217,578
* All involved vehicles will be corrected as necessary.
573.6(c)(2)(iv):
The supplier of the DRL module is:
Hamsar Diversco Inc.
5320 Downey St.
Burlington, Ontario Canada L7L 6M2
Canada is the country of origin for the DRL module.
14236
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Mail Code: 480-210-2V 30001 Van Dyke Road  Warren, MI 48090-9020 A140236 573 Letter.docx GENERAL MOTORS LLC Global Vehicle Safety May 16, 2014 Ms. Nancy Lewis Associate Administrator for Enforcement National Highway Traffic Safety Administration Recall Management Division (NVS-215) 1200 New Jersey Avenue, SE – Room W45-306 Washington, DC 20590 Dear Ms. Lewis: The following information is submitted pursuant to the requirements of 49 CFR 573.6 as it applies to a determination by General Motors to conduct a safety related recall involving 2004 – 2008 model year Chevrolet Aveo vehicles. 573.6(c)(1): General Motors Company, Chevrolet Brand 573.6(c)(2)(3)(4): This information is shown on the attached sheet. 573.6(c)(5): General Motors has decided that a defect which relates to motor vehicle safety exists in 2004 – 2008 model year Chevrolet Aveo vehicles. Heat generated in the vicinity of the daytime running lamp (DRL) module, in the center console in the instrument panel, could melt the DRL module and cause a fire. 573.6(c)(6): On May 16, 2014, the GM North American Executive Field Action Decision Committee decided to conduct a safety recall. General Motors will be submitting a supplemental chronology within two weeks. 573.6(c)(8): General Motors will provide its plan for remedying the defect and its schedule for notifying dealers and owners as soon as they are confirmed. Pursuant to 577.11, General Motors will provide reimbursement to owners for repairs completed on or before ten days after the owner mailing is completed, according to the plan submitted on May 23, 2013. 573.6(c)(10): General Motors will provide the dealer bulletin and owner letter under separate cover. 14V-261 (3 pages) Letter to Ms. Nancy Lewis A140236 573 Letter May 16, 2014 Page 2 573.6(c)(11): General Motors’ assigned recall number is 14236. Sincerely, Brian Latouf, Director Field Product Investigations & Evaluations Attachment 573.6(c)(2)(3)(4) VEHICLES POTENTIALLY AFFECTED BY MAKE, MODEL, AND MODEL YEAR PLUS INCLUSIVE DATES OF MANUFACTURE INCLUSIVE MODEL MODEL NUMBER MANUFACTURING DATES DESCRIPTIVE INFO. TO EST. NO. MAKE SERIES YEAR INVOLVED (FROM) (TO) PROPERLY IDENT. VEH. W/CONDITION General Motors will provide this information when available. * All involved vehicles will be corrected as necessary. 573.6(c)(2)(iv): The supplier of the DRL module is: Hamsar Diversco Inc. 5320 Downey St. Burlington, Ontario Canada L7L 6M2 Canada is the country of origin for the DRL module. 14236
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Mail Code: 480-210-2V 30001 Van Dyke Road  Warren, MI 48090-9020 A140236 573 Letter Revised 2.docx GENERAL MOTORS LLC Global Vehicle Safety June 25, 2014 Ms. Nancy Lewis Associate Administrator for Enforcement National Highway Traffic Safety Administration Recall Management Division (NVS-215) 1200 New Jersey Avenue, SE – Room W45-306 Washington, DC 20590 Re: NHTSA Notification Campaign No. 14V-261 Dear Ms. Lewis: This letter supersedes General Motors’ letter of May 30, 2014, and is submitted pursuant to the requirements of 49 CFR 573.6 as it applies to a determination by General Motors to conduct a safety related recall involving 2004 – 2008 model year Chevrolet Aveo vehicles. Specifically, the information submitted pursuant to 49 CFR 573.6(c)(5) below supersedes information included in General Motors’ letter of May 30, 2014. 573.6(c)(1): General Motors Company, Chevrolet Brand 573.6(c)(2)(3)(4): This information is shown on the attached sheet. 573.6(c)(5): General Motors has decided that a defect which relates to motor vehicle safety exists in 2004 – 2008 model year Chevrolet Aveo vehicles. A metal oxide semiconductor field effect transistor (MOSFET) within the DRL module, which is located under the instrument panel, may operate in an unintended state due to external cause. While in this state, if the over temperature protection circuit and heat sinking capability of the DRL module do not adequately protect the DRL module, the DRL module could melt and cause a fire. 573.6(c)(6): As permitted by the provisions of 49 C.F.R. 573.6(b), and pursuant to the requirements of 49 C.F.R. 573.6(c)(6), General Motors now submits the chronology of principal events that were the basis for the determination that the defect related to motor vehicle safety. In March of 2012 GM Korea (GMK) engaged GM North America (GMNA) Field Product Analysis Engineering to conduct an investigation on two Suzuki Forenza vehicles for interior fires. An on-site assesment was completed which had evidence of interior fires originating from the driver side instrument panel lower. The vehicle evidence indicated the origin of the heat source was the connection area of the wiring at the Daytime Running Lamp (DRL) module. DRL modules and wiring from the investigated vehicles were provided to GMK for analysis. The module and connector were melted and no additional conclusions were made. Letter to Ms. Nancy Lewis A140236 573 Letter Revised June 25, 2014 Page 2 In the months following, a field data analysis was conducted on the model year (MY) 2004-2009 Chevrolet Aveo (T200). A survey of TREAD data and legal records identified customer complaints recorded for vehicle thermal events, NHTSA Vehicle Owner Questionairre’s (VOQ), and detailed field claims had been reported. In September and November 2012 two detailed field claims for the 2006 model year that had property damage consistent with the Suzuki (J200) were provided to GMK to support the ongoing investigation. One field claim was information only, and one field claim involved a DRL module, wiring, and instrument panel parts returned for analysis. No conclusion was reached. GMK led an ongoing investigation on the J200 & T200 for thermal issues related to DRL modules. On May 9, 2014, GMK made an Executive Field Action Decision Comittee decision to conduct a safety recall for the Suzuki Forenza (J200) vehicles in North America for DRL & Headlamp switch related vehicle fires. On May 12, 2014, GMNA conducted a TREAD data and NHTSA VOQ search to identify thermal incidents related to DRL modules on the Chevrolet Aveo (T200). 13 customer claims and 2 VOQ’s were identified that implied the DRL as the source of the issue. The issue was presented to the Field Performance Evaluation Review Committee on May 13, 2014, and on May 16, 2014, the Executive Field Action Decision Committee decided to conduct a safety recall on the MY 2004-2008 Chevrolet Aveo. 573.6(c)(8): General Motors will provide its plan for remedying the defect and its schedule for notifying dealers and owners as soon as they are confirmed. Pursuant to 577.11, General Motors will provide reimbursement to owners for repairs completed on or before ten days after the owner mailing is completed, according to the plan submitted on May 23, 2013. 573.6(c)(10): General Motors will provide the dealer bulletin and owner letter under separate cover. 573.6(c)(11): General Motors’ assigned recall number is 14236. Sincerely, Brian Latouf, Director Field Product Investigations & Evaluations Attachment 573.6(c)(2)(3)(4) VEHICLES POTENTIALLY AFFECTED BY MAKE, MODEL, AND MODEL YEAR PLUS INCLUSIVE DATES OF MANUFACTURE INCLUSIVE MODEL MODEL NUMBER MANUFACTURING DATES DESCRIPTIVE INFO. TO EST. NO. MAKE SERIES YEAR INVOLVED (FROM) (TO) PROPERLY IDENT. VEH. W/CONDITION Chevrolet T 2004 55,780 06/25/2003 12/13/2004 Aveo * Chevrolet T 2005 63,378 07/02/2004 07/15/2005 Aveo ” Chevrolet T 2006 51,667 07/01/2005 05/11/2006 Aveo ” Chevrolet T 2007 24,722 05/02/2006 06/11/2007 Aveo ” Chevrolet T 2008 22,031 03/30/2007 05/07/2008 Aveo ” GM Total: 217,578 * All involved vehicles will be corrected as necessary. 573.6(c)(2)(iv): The supplier of the DRL module is: Hamsar Diversco Inc. 5320 Downey St. Burlington, Ontario Canada L7L 6M2 Canada is the country of origin for the DRL module. 14236

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