“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10137624
Manufacturer Communication Number: 11-00-89-004B
Summary
This warranty administration bulletin provide policy information on the change in product field action customer reimbursement procedure.
516 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CASCADA | 2016-2017 |
BUICK | ENCLAVE | 2008-2017 |
BUICK | ENCORE | 2013-2017 |
BUICK | ENVISION | 2016-2017 |
BUICK | LACROSSE | 2007-2017 |
BUICK | LUCERNE | 2007-2012 |
BUICK | RAINIER | 2007 |
BUICK | REGAL | 2011-2017 |
BUICK | RENDEZVOUS | 2007 |
BUICK | TERRAZA | 2007-2008 |
BUICK | VERANO | 2012-2017 |
CADILLAC | ATS | 2013-2017 |
CADILLAC | CT6 | 2016-2017 |
CADILLAC | CTS | 2007-2017 |
CADILLAC | DTS | 2007-2011 |
CADILLAC | ELR | 2014-2017 |
CADILLAC | ESCALADE | 2007-2017 |
CADILLAC | ESCALADE ESV | 2007-2017 |
CADILLAC | ESCALADE EXT | 2007-2013 |
CADILLAC | SRX | 2007-2016 |
CADILLAC | STS | 2007-2012 |
CADILLAC | XLR | 2007-2009 |
CADILLAC | XT5 | 2017 |
CADILLAC | XTS | 2013-2017 |
CHEVROLET | AVALANCHE | 2007-2013 |
CHEVROLET | AVEO | 2009-2011 |
CHEVROLET | BOLT EV | 2017 |
CHEVROLET | C SERIES | 2007-2009 |
CHEVROLET | CAMARO | 2010-2017 |
CHEVROLET | CAPRICE | 2011-2017 |
CHEVROLET | CAPTIVA | 2013-2014 |
CHEVROLET | CAPTIVA SPORT | 2012 |
CHEVROLET | CITY EXPRESS | 2015-2017 |
CHEVROLET | COBALT | 2007-2010 |
CHEVROLET | COLORADO | 2007-2012, 2015-2017 |
CHEVROLET | CORVETTE | 2007-2017 |
CHEVROLET | CRUZE | 2011-2017 |
CHEVROLET | EQUINOX | 2007-2017 |
CHEVROLET | EXPRESS | 2007-2017 |
CHEVROLET | HHR | 2007-2011 |
CHEVROLET | IMPALA | 2007-2017 |
CHEVROLET | MALIBU | 2007-2017 |
CHEVROLET | MONTE CARLO | 2007 |
CHEVROLET | SILVERADO | 2017 |
CHEVROLET | SILVERADO 1500 | 2007-2011, 2014 |
CHEVROLET | SILVERADO 2500 | 2007-2016 |
CHEVROLET | SILVERADO 3500 | 2013 |
CHEVROLET | SONIC | 2012-2017 |
CHEVROLET | SPARK | 2013-2015 |
CHEVROLET | SPARK EV | 2014-2017 |
CHEVROLET | SS | 2014-2017 |
CHEVROLET | SUBURBAN | 2007-2017 |
CHEVROLET | T SERIES | 2009-2010 |
CHEVROLET | TAHOE | 2007-2017 |
CHEVROLET | TRAILBLAZER | 2007-2009 |
CHEVROLET | TRAVERSE | 2009-2017 |
CHEVROLET | TRAX | 2017 |
CHEVROLET | UPLANDER | 2007-2009 |
CHEVROLET | VOLT | 2011-2017 |
CHEVROLET | W-SERIES | 2007-2010 |
GMC | ACADIA | 2007-2017 |
GMC | C SERIES | 2007-2009 |
GMC | CANYON | 2007-2012, 2015-2017 |
GMC | ENVOY | 2007-2009 |
GMC | G VAN BUS | 2010 |
GMC | SAVANA | 2007-2017 |
GMC | SIERRA | 2017 |
GMC | SIERRA 1500 | 2014 |
GMC | SIERRA 2500 | 2007-2016 |
GMC | SIERRA DENALI | 2007-2013, 2015-2016 |
GMC | TERRAIN | 2010-2017 |
GMC | TOPKICK | 2007-2010 |
GMC | W-SERIES | 2007-2010 |
GMC | YUKON | 2007-2017 |
GMC | YUKON DENALI | 2007-2013 |
GMC | YUKON DENALI XL | 2007-2013 |
GMC | YUKON XL | 2007-2017 |
HUMMER | H2 | 2007-2010 |
HUMMER | H3 | 2007-2010 |
PONTIAC | G3 | 2010 |
PONTIAC | G5 | 2007-2010 |
PONTIAC | G6 | 2007-2010 |
PONTIAC | G8 | 2008-2010 |
PONTIAC | GRAND PRIX | 2007-2008 |
PONTIAC | GTO | 2007 |
PONTIAC | MONTANA | 2007-2009 |
PONTIAC | PURSUIT | 2007-2009 |
PONTIAC | SOLSTICE | 2007-2010 |
PONTIAC | TORRENT | 2007-2009 |
PONTIAC | VIBE | 2007-2010 |
PONTIAC | WAVE | 2007, 2009-2010 |
SAAB | 9-7X | 2007-2009 |
SATURN | ASTRA | 2008-2010 |
SATURN | AURA | 2007-2010 |
SATURN | ION | 2007 |
SATURN | OUTLOOK | 2007-2011 |
SATURN | RELAY | 2007-2008 |
SATURN | SKY | 2007-2010 |
SATURN | VUE | 2007-2010 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 11-00-89-004B
Date: Nov-2016
https://www.nhtsa.gov/recalls?nhtsaId=10137624
NHTSA ID Number: 10139414
Manufacturer Communication Number: 11-00-89-004A
Summary
This warranty administration bulletin adds 2012 – 2015 model years to information communicating a change in the product field action customer reimbursement procedure (U.S. Dealers Only).
1 Associated Document
Manufacturer Communications
Bulletin No.: 11-00-89-004A
Date: Jan-2015
https://www.nhtsa.gov/recalls?nhtsaId=10139414
“This site contains affiliate links for which OEMDTC may be compensated” |
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
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- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
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- [Vehicle CEL Doctor] The NT301 obd2 scanner enables you to read DTCs, access to e-missions readiness status, turn off CEL(check engine light) or MIL, reset monitor, read live data and retrieve VIN of your vehicle.
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- [S-mog Check Helper] Read/Erase and I/M readiness hotkeys make it easy to use the car computer reader right out of the package. Red-Yellow-Green Leds and build-in speaker indicate the readiness status for confident e-missions test.
- [Home Necessity] Open to global customers. No battery required, NT301 obd scanner is charged directly from the 16pin DLC in your vehicle. It is recommended as a necessity in your toolbox and great choice for Home and Autoshop Mechanics.
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- LCD Display - Designed with a clear display LCD screen (128 x 64 pixels) - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- 🔥【On-Screen DTC Definition, Save Time & Easy To Use】Autel MS309 OBD2 code reader with UPGRADED CHIP to retrive and clear generic(P0, P2, P3 and U0), manufacturer-specific(P1, P3 and U1) and pending codes, and display DTCs(Diagnostic Trouble Codes) meanings under the codes based on the built-in database(more than 3000 codes). Don't need to spend much time to search meanings on the internet. This advanced plug-and-play MS309 scanner saves you time - a must-have obd2 scanner for each car owner.
- 🔥【Retrieve Freeze Frame Data &Vehicle info】The more specific the information available, the clearer the problem. The OBD2 scanner MS309 can retrieve freeze frame data, including important engine parameters like RPM, fuel pressure, fuel trim, engine coolant temperature, etc. Also it can retrieve Vehicle Information such as VIN number, Calibration ID(s), Calibration Verification Nos. (CVNs), etc, which is useful to check whether the ECU matches when you are buying a used car.
- 🔥【Read Codes & Clear Codes】Knowing the codes in advance will brace you for the repair cost estimate so that you won't be fooled and get overcharged by the repair shop.This Autel MaxiScan MS309 obd2 scanner scans OBD2-compliant vehicle Diagnostic Trouble Codes (DTCs) in seconds to pinpoint emission-related issues. The little guy can do many basic but necessary works: read/clear codes, view DTC definition, turn off check engine light, check I/M Readiness status, retrieve freeze frame data and vehicle info.
- 🔥【Turn Off Check Engine Light】When your car detects an emission related problem, Check Engine Light will be turned on. Do you want to spend hundreds of dollars to turn off this light every time, maybe it's just a gas cap that's not tightened or needs to change bad parts like spark plugs and ignition coils? With Autel MS309 scan tool, you can read code to quickly find out why the check engine light is on and reset it.
- 🔥【Ready For Annual Smog Check】If the OBD II Readiness Monitors on your car are not “Ready”, your car may fail the smog check. MS309 OBD2 scanner can retrieve I/M Readiness status to check the monitors like misfire monitor, fuel system monitor, comprehensive components monitor, catalyst monitor, O2 sensors, EVAP, etc, to help your car ready pass the annual smog check. That way you won't waste time and money on a failed smoke check.
- 【TURN OFF CEL】 This AL319 car diagnostic tool supports Reading DTCs, displaying Live Data, Freeze Frame & I/M Readiness etc to figure out the root cause of the Check Engine Light (CEL) and turning it off, to help you detect any potential problems, and to avoid excessive costs for unnecessary repairs.
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota, Nissan, Honda, Ford, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners.
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- 【USER-FRIENDLY DESIGN】 This check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
- 【HIGH-QUALITY SERVICES】 12 months warranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.
- Multi-Functions OBD2 code reader: OBD Scanner has the professional-grade OBD functions you need to help fix the cause of your engine light. It can pinpoint the cause of warning lights, provide accurate and fast results, it's your time and money saver. Car diagnostic scanner functions include: Read and Clear DTC, view Freeze frame, read I/M readiness, retrieve Vehicle info, Live data, Data stream, built-in 35,901 DTC library, Voltage test, RT curve, 02 sensor test, EVAP.
- Wide Compatibility: The OBD2 code reader is truly compatible with over 98% of vehicles. Car OBD2 Scanner Code Reader supports up to 9 protocols and is compatible with most cars after 1996 (USA), 1998 (Canada), 2002 (EU), and 2008 (Asia). Work with 12V diesel vehicles too. Notes: CAN Diagnostic Scan Tool not compatible with new energy vehicles, hybrid vehicles, diesel engines, and vehicles that do not comply with the OBD2 protocol. Please refer to your vehicle model before purchasing.
- 35,901 DTC Data Lookup: Unlike traditional mode car diagnostic scanners, this innovative Engine Fault Code Reader Scanner for All OBDii Protocol Cars Since 1996 has a database of up to 35,901 DTCs, which can quickly help diagnose and resolve your vehicle's issues, saving you time and surpassing the functionality of most conventional OBD databases on the market. Plug and play OBD2 Scanner tester, no need for batteries or chargers, environmentally friendly and convenient.
- User-Friendly Design: The 2.8-inch color OBD2 gauge display (240 x 320 pixels) is clear and visible in various lighting conditions, enhancing your user experience. The 90cm cable is made of flexible insulated material for a comfortable feel and increased safety. It weighs 210g and measures 7.0 x 3.4 x 0.9 inches. OBD2 scanner Supports 8 languages: English, German, Chinese, Spanish, French, Italian, Russian, Dutch.
- Not Compatible with ABS-Airbag Codes: This full ODB2 error code reader is specifically designed to diagnose and clear engine-related faults and is not suitable for non-OBDII fault inquiries, such as ABS-airbag-SRS codes, etc. The device features three intelligent indicator lights for a more intuitive experience, making it suitable for beginners, vehicle owners, home mechanics, car enthusiasts, as well as service and maintenance technicians.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
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- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- WIDE COMPATIBILITY - Recommended by YouTube star Scotty Kilmer on his channel. Works on most vehicles sold in the U.S. with a model year of 1996 or newer; Supports all OBDII protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM and CAN (Controller Area Network); Displays in English, German, French, Spanish, Finnish, Dutch, Russian and Portuguese; Requires no battery or charger as the unit is powered directly from the OBDII Data Link Connector in the vehicle.
- CRITICAL FUNCTIONALITY - Quickly reads and clears stored emissions-related codes, pending codes, and displays code definitions. Turns off the MIL (check engine light), helps reset the monitor before you take the car to smog, and lets you know what's going on before you take the car in for repairs.
- ENHANCED OBDII DIAGNOSTICS - Supports O2 sensor and EVAP (evaporative control) system test. The AD410 code scanner can be used to initiate a leak test of a vehicle's EVAP system by monitoring the integrity of the fuel tank system. The O2 sensor test is used to monitor and adjust the air/fuel mixture, which can identify and correct problems related to fuel efficiency and vehicle emissions.
- QVGA DISPLAY & NEW UI - The AD410 code reader is a greatly improved upgrade from simpler diagnostic tools. It features a 2. 4" TFT true color display (262K) LCD for clear viewing of test results. With the clear design UI, users can easily access setup, OBDII diagnostics, I/M readiness and DTC search and check. No need to read the manual to know what to do, even for a beginner.
- DIAGNOSTIC REPORTS & UPDATE - The Review & Print option allows you to save or print diagnostic reports as needed. The ANCEL brand offers lifetime free software updates for this unit to fix the latest bugs or add new parameters. Simply download the software from the ANCEL website and then follow the on-screen instructions to install it.
- 🙂[Compact But Powerful]: A-premium AD100 is a powerful multi-functional check engine code reader, it brings together a variety of mainstream functions in one, can easily and efficiently check the cause of the check engine light on, but also can accurately read the fault code, and after you fix the problem, clear the fault code, let your car back to health. If you don't understand the fault code, that's OK! the car code reader has a built-in DTC library, with 100000 DTC data for you to look up
- 🙂[Versatile Assistant]: This obd2 scanner also has many practical features that can help you effectively diagnose the specific cause of car failure, such as: view freeze frame, read data stream, show real-time curve (fuel system, engine speed, coolant temperature, load value ...) , view car information, O2 sensor test, EVPA system test and etc. with these functions, you can quickly know whether the car is in a state of health, saving you precious time and much cost (pay to garages lol lol !!!)
- 🙂[Useful I/M Readiness Test]: Still worried about your car passing sm-og check? And you don't want to spend a lot of diagnostic money taking your car to local garages to checked it out. Don't worry, AD100 code readers & scan tools built-in I/M monitor readiness function allows you to accurately read and obtain data (MIL, fuel system, misfire, catalyst...), and with this data, you can know if your car meets the check standards
- 🙂[Simple But Useful - Battery Test]: This car diagnostic scanner has a battery test function, just sit in the driver's seat, you can check the real-time voltage of the 12V battery, and confirm whether the current battery age is serious. With it, you don't have to open the hood, and use battery voltage tester to check, so that you are more convenient. In the market, battery testing is only installed on more advanced scanner, but our team built it into the AD100 so that anyone can experience it
- 🙂[Easy to Use]: The fixd car diagnostic tool has a 1.77-inch display and a 3.3-foot-long cable that allows you to see details in dim environment.The car scanner has an advanced 32bit cpu, which can easily deal with daily operation. The body shell is made of strong plastic, which will not be damaged if accidentally dropped to the ground, while ensuring the normal operation of the obd scanner.The appearance and buttons are all humanized, and the grip and operation are very comfortable
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin No.: 11-00-89-004B
Date: November 2016
Subject: | Warranty Administration – Change in Product Field Action Customer Reimbursement Procedure (U.S. Dealers Only) |
Models: | 2017 and Prior GM Passenger Cars and Trucks |
This Bulletin has been revised to add the 2016-2017 Model Years including transaction submission instructions. Please discard Corporate Bulletin Number 11-00-89-004A.
The GM Product Field Action Customer Reimbursement Request Form (CRRF) has been revised. Specifically, a section has been added for dealer use at the bottom of the form. A copy of this form is located on the GM GlobalConnect website under the Service Workbench Tab in Service Forms and can be reproduced locally as required.
When applicable, a CRRF will be mailed with each product field action customer notification letter. The letter will instruct the customer to complete the form and submit it along with the required documentation to their local dealer for processing.
Upon receipt of the CRRF and supporting documents, Federal law requires processing of the reimbursement request and a response to the customer within 60 days. However, GM expects all reimbursement requests to be either approved or denied by the dealer within 30 days of receipt. To accomplish this task, dealers should promptly:
- Review the applicable bulletin for a clear understanding of the subject condition and required correction.
- Check the Investigate Vehicle History (GMVIS2) application to confirm the status of the subject field action and if a previous reimbursement request has been paid.
- Carefully evaluate the customer’s supporting documentation to ensure that it is credible and appropriate for the involved product field action.
If the reimbursement request is approved by the dealer, the dealer is responsible for issuing a reimbursement check to the customer.
If the reimbursement request is denied by the dealer, the dealer must respond to the customer with a written explanation as to why the reimbursement request is being denied. This can be done in person or by mail.
Note: This declination procedure and associated time limit is required by Federal law and must be strictly adhered to when processing each reimbursement request.
The CRRF form may be used as the written notification to the customer as long as the dealer properly completes the bottom portion of the form. This must include a clear and concise statement of the reason the reimbursement request was denied. Listed below are some appropriate reasons for denial:
- Repair performed did not address the condition that was the subject of the product field action.
- Documents provided do not substantiate the reimbursement request.
- Vehicle is not included in the product field action.
- Duplicate reimbursement request was previously paid.
- Failure not caused by condition described in the product field action bulletin.
- Vehicle repaired at non-GM facility more than ten days after customer notification letter mailing.
- Time period to submit a reimbursement request has elapsed.
- Vehicle is outside of Special Coverage Adjustment time and/or mileage parameters.
- Vehicle reported with a branded title and not eligible for Special Coverage Adjustment.
If a U.S. or Canadian dealer approves the reimbursement request, the dealer must use the appropriate reimbursement approval labor operation from the field action bulletin when submitting the transaction to GM. Dealers should submit the dollar amount reimbursed to the customer in the Net/Reimbursement field. Dealers may also submit a $20.00 administrative
allowance in the Net/Admin Allowance field for processing.
If a U.S. dealer denies the reimbursement request, the dealer must use the appropriate reimbursement denial labor operation from the field action bulletin when submitting the transaction to GM. Dealers should submit a $10.00 administrative allowance in the Net/Admin Allowance field for processing. This allowance is not available to Canadian dealers.
If an export dealer approves the reimbursement request, the dealer must use the appropriate reimbursement approval labor operation from the field action bulletin when submitting the transaction to GM. Dealers should submit the dollar amount reimbursed to the customer in the Net/Reimbursement field. Dealers may also submit an administrative allowance of 0.2 hours for processing in the Net/Admin Allowance field.
If a CRRF is missing any supporting documentation, the dealer should advise the customer what information is needed to complete the reimbursement request and that they may resubmit when the missing document(s) have been located. Resubmission must occur within the reimbursement period specified in the product field action bulletin.
If the dealer approves the reimbursement request and issues a check to the customer, all related documents must be maintained in accordance with GM records retention requirements and available in the vehicle service history file. This includes the original CRRF, copies of all supporting documentation and a copy of the check attached to the Repair Order that was opened to submit the required warranty transaction. Failure to do so will result in the warranty reimbursement request being considered as unsupported and subject to debit.
If the dealer denies the reimbursement request, all related documents must be maintained in accordance with GM records retention requirements and available in the vehicle service history file. This includes a copy of the CRRF and copies of all supporting documentation. Failure to do so may result in a procedural audit with their District Manager Aftersales (DMA).
The Customer Assistance Center (CAC) will continue to receive and process customer reimbursement requests associated with prior product field actions. However, with this process change dealers are now fully empowered to handle all reimbursement requests regardless of when the product field action bulletin was issued. The reimbursement labor operations provided in the prior bulletins are no longer restricted and dealers are authorized to use them whenever they approve a prior bulletin reimbursement request.
Note: When processing a prior bulletin reimbursement request, the declination procedure described in this document is still applicable even though there is no provision in these bulletins to compensate dealers for handling denied reimbursement requests.
Please remember that all customer reimbursement requests must be either approved or denied by the dealer within 30 days of receipt.
SEOCONTENT-END