14456 – Hood Striker Corrosion – 2013-2015 Chevrolet Spark

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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL November 2014 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2015 model year Chevrolet Spark vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  This notice applies to your 2013-2015 model year Chevrolet Spark vehicle, VIN: .  Your vehicle is involved in GM safety recall 14456. Why is your vehicle being recalled? The secondary hood latch may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If this premature corrosion occurs and the primary hood latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. What will we do? PARTS ARE NOT CURRENTLY AVAILABLE, but when parts are available, your GM dealer will replace the striker with a new part which has superior corrosion protection. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at www.recalls.gm.com. What should you do? Until parts are available and your vehicle is serviced, you should ensure that your primary hood latch is properly engaged and the hood is closed before driving. Your primary hood latch may not be properly engaged if you notice larger than normal gaps between the hood and the fender and grille. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V593. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14456

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Representative Letter – Customer letters list the 17-digit VIN. IMPORTANT SAFETY RECALL December 2014 This notice applies to your vehicle, VIN: . Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 20113-2015 model year Chevrolet Spark vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  Your vehicle is involved in GM recall 14456.  We will send you another notice to inform you when to schedule an appointment with your Chevrolet dealer.  This service will be performed for you at no charge. General Motors recently discovered a data system issue which may have caused some current owners of vehicles — that were originally purchased by fleet buyers in the U.S. and Canada — to not receive certain recall communications from GM. This issue may have prevented prior letters concerning this recall from reaching you, which is why you are receiving this letter. We have corrected our data system and apologize for any delay in providing this letter to you. In cooperation with the National Highway Traffic Safety Administration (NHTSA) we recommend that you check your vehicle identification number periodically at the GM recall website (https://recalls.gm.com) or at NHTSA’s website (https://vinrcl.safercar.gov/vin/), where you can find the most up-to-date recall information for your vehicle. Why is your vehicle being recalled? The secondary hood latch may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If this premature corrosion occurs and the primary hood latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. What will we do? Parts are now becoming available. We will send you another notice to inform you when parts are available to repair your vehicle. In the meantime, if your primary hood latch is not secure – i.e., there is a noticeable gap between the hood and the fender and grille, and you are unable to or are unsure of how to properly close your hood and eliminate the gap, you should contact your dealer right away. Service performed by your dealer to replace the striker will be performed for you at no charge. You can also check the status of this recall at www.recalls.gm.com. What should you do? If you notice a larger than normal gap between the hood and the fender and grille, and you are unable to properly close your hood and eliminate the gap, please contact your dealer. You should always ensure that your primary hood latch is properly engaged and the hood is closed before driving. Your primary hood latch may not be properly engaged if you notice larger than normal gaps between the hood and the fender and grille. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V593. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14456

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Copyright 2014 General Motors. All Rights Reserved. Recall Bulletin Bulletin No.: Date: 14456B December 2014 PRODUCT SAFETY RECALL SUBJECT: Hood Striker Corrosion MODELS: 2013-2015 Chevrolet Spark This bulletin has been revised to include a copy of the customer letter. Please discard all copies of bulletin 14456A. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Vehicles involved in this recall were placed on stop delivery September 23, 2014. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2015 model year Chevrolet Spark vehicles. The involved vehicles were manufactured with a secondary hood latch that may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If the secondary latch corrodes causing the striker to be stuck out of position, and the primary latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. CORRECTION Dealers will replace the striker with a new part which has superior corrosion protection. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required Page 2 December 2014 Bulletin No.: 14456B inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION Parts Pre-Ship Information – For US and Canada Important: Pre-shipment of parts to dealers is now complete. Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Normal order writing will resume. Parts can be ordered on a DRO = Daily Replenishment Order or on a CSO = Customer Special Order. However, due to limited availability, only SPAC cases will be filled. Part Number Description Quantity/Vehicle 94534170 Striker Assembly, Hood Primary Latch 1 SERVICE PROCEDURE 1. Raise the hood. 2. Locate the hood latch striker assembly, mounted on the hood. 3997083 3. Using masking tape, mark the location of the striker assembly. 4. Remove the striker assembly. Save the fasteners, they will be reused. 5. Install the new striker assembly. Align the striker using the masking tape. Page 3 December 2014 Bulletin No.: 14456B 6. Tighten 8.5 N.m (75 lb in). 7. Inspect the hood for proper alignment. 8. Remove the masking tape from the hood. FLOOR PLAN REIMBURSEMENT Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided. COURTESY TRANSPORTATION The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction. Labor Code Description Labor Time Net Item 9100962 Install Hood Primary Latch Striker Assembly 0.2 N/A 9101040 Floor Plan Reimbursement N/A * * The amount identified in “Net Item” should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (September 23, 2014) to the date the repair is completed and the vehicle is ready for sale (not to exceed 39 days): Vehicle US Reimbursement Amount Canadian Reimbursement Amount 2013 Chevrolet Spark $ 2.10 $ 2.57 2014 Chevrolet Spark $ 1.89 $ 2.57 2014 Chevrolet Spark EV $ 3.74 $4.10 2015 Chevrolet Spark $ 1.95 $ 2.57 2014 Chevrolet Spark EV $ 3.78 $4.10 Page 4 December 2014 Bulletin No.: 14456B CUSTOMER NOTIFICATION General Motors will notify customers of this recall on their vehicle. DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 December 2014 Bulletin No.: 14456B IMPORTANT SAFETY RECALL January 2015 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Previously, you were notified that your 2013-2015 Chevrolet Spark vehicle was involved in safety recall 14456. This letter is to inform you that parts needed for the recall repair are available for dealers to order. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2015 Chevrolet Spark vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT  Your vehicle is involved in GM safety recall 14456.  Schedule an appointment with your Chevrolet dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? The secondary hood latch may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If this premature corrosion occurs and the primary hood latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. What will we do? Your Chevrolet dealer will replace the striker with a new part which has superior corrosion protection. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes. What should you do? You should contact your Chevrolet dealer to arrange a service appointment as soon as possible. Until your vehicle is serviced, you should ensure that your primary hood latch is properly engaged and the hood is closed before driving. Your primary hood latch may not be properly engaged if you notice larger than normal gaps between the hood and the fender and grille. Page 6 December 2014 Bulletin No.: 14456B Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V593. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14456

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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN: . January 2015 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Previously, you were notified that your 2013-2015 Chevrolet Spark vehicle was involved in safety recall 14456. This letter is to inform you that parts needed for the recall repair are available for dealers to order. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2015 Chevrolet Spark vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  Your vehicle is involved in GM safety recall 14456.  Schedule an appointment with your Chevrolet dealer.  This service will be performed for you at no charge. Why is your vehicle being recalled? The secondary hood latch may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If this premature corrosion occurs and the primary hood latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. What will we do? Your Chevrolet dealer will replace the striker with a new part which has superior corrosion protection. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes. What should you do? You should contact your Chevrolet dealer to arrange a service appointment as soon as possible. Until your vehicle is serviced, you should ensure that your primary hood latch is properly engaged and the hood is closed before driving. Your primary hood latch may not be properly engaged if you notice larger than normal gaps between the hood and the fender and grille. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V593. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14456

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GM CUSTOMER CARE AND AFTERSALES DCS3447 URGENT – DISTRIBUTE IMMEDIATELY Date: November 18, 2014 Subject: Safety Recall 14456 – Update Customer Advisory Letter Mailing Models: 2013-2015 Chevrolet Spark To: All Chevrolet Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager and Warranty Administrator On October 22, 2014, GM released safety recall 14456. Dealers were informed customer mailings would begin in early November 2014. As required by the National Highway Traffic Safety Agency (NHTSA), GM mailed notification to involved customers of this safety recall on November 6, 2014. This letter advised customers that parts are now becoming available and that they will receive another notice when parts are available to repair their vehicle at no charge. A copy of the advisory letter is attached to this message. The Investigate Vehicle History screen in the Global Warranty Management system has been updated for this safety recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. However, if a customer contacts the dealer with this condition, dealers are to repair the vehicle with parts that were pre-shipped. Due to part availability, do not repair unsold vehicles in dealer inventory at this time. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GM CUSTOMER CARE AND AFTERSALES DCS3365 URGENT – DISTRIBUTE IMMEDIATELY Date: September 23, 2014 Subject: Stop Delivery Order for Upcoming Safety Recall 14456 Models: 2013-2015 Chevrolet Spark To: All Chevrolet Dealers Attention: Dealer, Dealer Principal, General Manager, General Sales Manager, Service Manager, Parts and Service Director, New Vehicle Sales Manager STOP DELIVERY ORDER Effective immediately, stop the delivery of certain 2013-2015 model year Chevrolet Spark vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is 14456. Until further instructions are received, all 2013-2015 model year Chevrolet Spark vehicles that are in dealer new or used vehicle inventory must be held and not delivered to customers, dealer-traded, released to auction, or used for demonstration purposes. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2013-2015 model year Chevrolet Spark vehicles. The involved vehicles were manufactured with a secondary hood latch that may prematurely corrode at the latch pivot causing the striker to get stuck out of position and preventing the striker from properly engaging the hood latch. If the secondary latch corrodes causing the striker to be stuck out of position, and the primary latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired increasing the risk of a vehicle crash. Dealers will replace the striker and latch with a new part which has superior corrosion protection. The Investigate Vehicle History screen in the Global Warranty Management system will be updated by September 26, 2014 for this upcoming safety recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time. The attached file provides the Vehicle Identification Number (VIN) of the involved vehicles that have been identified as currently being in dealer new vehicle inventory. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory is not available. Additional information will be provided in the near future. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GM CUSTOMER CARE AND AFTERSALES DCS3396 URGENT – DISTRIBUTE IMMEDIATELY Date: October 22, 2014 Subject: 14456 – Safety Recall – Release from Stop Delivery Upon Completion of Recall Hood Striker Corrosion Models: 2013-2015 Chevrolet Spark To: All Chevrolet Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager and Warranty Administrator General Motors is releasing Safety Recall 14456 today. The total number of U.S. vehicles involved is approximately 89,300. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery September 23, 2014. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Due to part availability, hood primary latch striker assemblies required to complete this recall are being pre-shipped to involved dealers of record on a limited and on-going basis. These pre-shipments began on October 17, 2014. Dealers will receive cancellations on orders placed for the related GM part number listed in the bulletin until further notice. Dealers will be notified when normal ordering can resume. These pre-shipments will allow dealers to repair vehicles exhibiting this condition and sold vehicles in dealer inventory. Due to part availability, do not repair unsold vehicles in dealer inventory at this time. Customer Letter Mailing The customer letter mailing will begin in early November, 2014. Global Connect (GWM) The Investigate Vehicle History screen in the Global Warranty Management system has been updated. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. However, if a customer contacts the dealer with this condition, dealers are to repair the vehicle with parts from the pre-shipment. A list of involved vehicles in dealer inventory is attached to this message. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GM CUSTOMER CARE AND AFTERSALES DCS3424 URGENT – DISTRIBUTE IMMEDIATELY Date: October 29, 2014 Subject: 14456A – Product Safety Recall – Revised Hood Striker Corrosion Revised Part Information Section Models: 2013-2015 Chevrolet Spark To: All Chevrolet Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager and Warranty Administrator The Part Information section has been revised. Dealers can now order parts from GMCCA. Please discard all copies of bulletin 14456. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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GM CUSTOMER CARE AND AFTERSALES DCS3480 URGENT – DISTRIBUTE IMMEDIATELY Date: December 17, 2014 Subject: 14456B – Safety Recall Revised to Include Customer Letter Models: 2013-2015 Chevrolet Spark To: All Chevrolet Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager and Warranty Administrator This bulletin has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin 14456A. The customer letter mailing will begin on January 7, 2015. The CIDR will be available January 5, 2015. Due to improved part availability, IVH status of involved vehicles will be updated in early January 2015 to “Open.” END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

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