14574 Product Safety Recall – Engine Oil Leak on Exhaust Manifold – 2004 Buick Chevrolet Pontiac

SEOCONTENT-START

30001 Van Dyke Road  Warren, MI 48090-9020
GENERAL MOTORS LLC
Global Vehicle Safety
October 26, 2016
Subject: Clarification on Quarterly Report Figures Recall 15V201 (GM14574)
Data obtained through IHS1 as of September 30, 2016 identified the following number of VINs as non-actionable relative to recall 15V201 (GM14574). These totals were comprehended in the 2016 3rd quarter completion report as removed. These VINs remain open to this recall and these vehicles can still receive the recall remedy should they ever return to use.
• 29,930 VINs were identified as branded destroyed.2 These vehicles are reported on quarterly completion reports under ‘scrapped.’
• 27,441 VINs have not been registered for two or more consecutive registration periods. These vehicles are reported on quarterly completion reports under ‘other.’
1 IHS Automotive provides vehicle recall owner identification services to enable owner notification of product recalls.
2 A ‘branded’ title has indications by the DMV signifying the vehicle’s status.
Examples of brands include, but are not limited to, junked, salvaged, lemon or rebuilt/reconstructed vehicles; flood, hail, or fire damaged vehicles; totaled vehicles; vehicles with odometers that have been rolled back or exceed mechanical limits; stolen or abandoned vehicles; and vehicles with liens or judgments against them.
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30001 Van Dyke Road  Warren, MI 48090-9020
GENERAL MOTORS LLC
Global Vehicle Safety
July 29, 2016
Subject: Clarification on Quarterly Report Figures Recall 15V201 (GM14574)
Data obtained through IHS1 as of June 30, 2016 identified the following number of VINs as non-actionable relative to recall 15V201 (GM14574). These totals were comprehended in the 2016 2nd quarter completion report as removed. These VINs remain open to this recall and these vehicles can still receive the recall remedy should they ever return to use.
• 30,013 VINs were identified as branded destroyed.2 These vehicles are reported on quarterly completion reports under ‘scrapped.’
• 27,556 VINs have not been registered for two or more consecutive registration periods. These vehicles are reported on quarterly completion reports under ‘other.’
1 IHS Automotive provides vehicle recall owner identification services to enable owner notification of product recalls.
2 A ‘branded’ title has indications by the DMV signifying the vehicle’s status.
Examples of brands include, but are not limited to, junked, salvaged, lemon or rebuilt/reconstructed vehicles; flood, hail, or fire damaged vehicles; totaled vehicles; vehicles with odometers that have been rolled back or exceed mechanical limits; stolen or abandoned vehicles; and vehicles with liens or judgments against them.
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized. IMPORTANT SAFETY RECALL December 2015 This notice applies to your vehicle, VIN: <VIN>. Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004 model year Buick Regal, Chevrolet Impala, Chevrolet Monte Carlo, and Pontiac Grand Prix vehicles equipped with a 3.8L V6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. I M P O R T A N T  Your vehicle is involved in GM safety recall 14574.  Parts to repair your vehicle are not currently available.  Until you have had your vehicle repaired it is recommended that the vehicle be parked outside and not in a garage or other structure. Why is your vehicle being recalled? Drops of engine oil may be deposited on the exhaust manifold through hard braking. This condition could cause an engine compartment fire. What will we do? Parts to repair your vehicle are not currently available, but when parts are available, your GM will replace your engine’s front valve cover and front-valve-cover gasket with new parts of an improved design. Your engine’s plastic “beauty” cover and plastic oil-fill-tube extension will be removed. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. The service will be performed for you at no charge. You can also check the status of this recall at www.my.gm.com/recalls. If you have already paid for repairs for this condition, a reimbursement request form will be included with the next letter. This condition does not affect the safe operation of the vehicle, but it is recommended that the vehicle be parked outside and not in a garage or other structure until it is repaired. Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Buick 1-866-608-8080 1-800-832-8425 Chevrolet 1-800-630-2438 1-800-833-2438 Pontiac 1-800-620-7668 1-800-833-7668 Guam 1-671-648-8450 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V201. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Jeffrey M. Boyer Vice President Global Vehicle Safety GM Recall #14574B
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Copyright 2015 General Motors. All Rights Reserved.
Recall Bulletin
Bulletin No.:
Date:
14574E
December 2016
PRODUCT SAFETY RECALL
SUBJECT: Engine Oil Leak on Exhaust Manifold
MODELS: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with a 3.8L V6 engine (RPO L26, L32, L36 or L67)
This bulletin is being revised to add specific, required sealant as an assembly aid to the Service Procedure, provide detailed repair information for proper application of sealant, and to adjust the Warranty Transaction Information section. Please discard all copies of bulletin14574D.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2004 model year Buick Regal, Chevrolet Impala, Chevrolet Monte Carlo and Pontiac Grand Prix vehicles equipped with a 3.8L V6 engine (L26, L32, L36, or L67). Certain of these vehicles have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. This condition could cause an engine compartment fire. Certain of these vehicles produced before June 26, 2003 were subject to General Motors’ prior safety recalls 07035, 09047 and 14574. In some cases, the remedy procedure performed on these vehicles pursuant to the prior recalls may not be sufficient to prevent subsequent engine compartment fires relating to this condition in the affected vehicles.
CORRECTION
Dealers are to replace the engine’s front valve cover and front-valve-cover gasket with new parts of an improved design. The engine’s plastic “beauty” cover and plastic oil-fill-tube extension will be removed, if they haven’t been already.
Page 2 December 2016 Bulletin No.: 14574E
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. This part will be on Order Writing control initially and all DRO’s (Daily Replenishment Orders) will cancel. Dealers can place orders CSO (Customer Special Order). In emergency situations a dealer should place a SPAC case and the orders will be processed in the order received. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Equipped with 3.8L V6 Naturally Aspirated Engine
Part Number
Description
Quantity/Vehicle
25532619
Gasket, Valve Rocker Arm Cover (Naturally Aspirated)
1
12590366
Valve Cover LH (Naturally Aspirated)
1
88891792
Retainer, S Plug Wire (4-wire, 7mm)
1(If Required)
12132229
Retainer, S Plug Wire (2-Wire, 7mm )
1(If Required)
Oil Fill Cap O-Ring
*1(If Required)
19333510 (US)
10953491 (Canada)
Sealant (1.69 oz)
1 (Services 25 Vehicles)**
Obtain Locally
Loctite 518 Sealant (1.69 oz)
1 (Services 25 Vehicles)**
Equipped with 3.8L V6 Supercharged Engine
Part Number
Description
Quantity/Vehicle
24503937
Gasket, VLV RKR ARM CVR
1
12590363
Valve Cover LH (Supercharged)
1
88891792
Retainer, S Plug Wire (4-wire, 7mm)
1(If Required)
12132229
Retainer, S Plug Wire (2-wire, 7mm)
1(If Required)
Oil Fill Cap O-Ring
*1(If Required)
Page 3 December 2016 Bulletin No.: 14574E
19333510 (US)
10953491 (Canada)
Sealant (1.69 oz)
1 (Services 25 Vehicles)**
Obtain Locally
Loctite 518 Sealant (1.69 oz)
1 (Services 25 Vehicles)**
*Not all vehicles will require an oil fill cap O-ring. Use the VIN, SI and the GM Electronic Parts Catalog to determine which part to order.
** Choose one of the sealant part numbers listed above.
SERVICE PROCEDURE
The service procedure listed in this document varies from the procedure that is listed in SI for replacing the left or front engine valve cover. Below are a few tips to help with the procedure:
 Release the retaining tab from the evaporative emission (EVAP) canister purge mounting bracket and set the EVAP canister purge valve aside. It is not necessary to disconnect the EVAP hoses from the EVAP canister purge valve. (Naturally aspirated engine only).
 Remove the spark plug wires from the ignition coil only. It is not necessary to remove them from the spark plugs. Damage to the spark plug wires could occur if they are removed from the spark plugs.
 When removing the left engine mount strut bracket, break the upper bolts loose using a boxed end wrench. Then use a ¼” drive ratchet, extension, and swivel socket to fully remove the bolts. This allows enough clearance to remove the bolts without removing the fuel injection rail.
 Loosen the left engine lift bracket enough to allow clearance for the valve cover to be removed. It is not necessary to remove it from the engine.
General Motors’ number one priority is our customers’ safety. The measures we are taking to remedy the potential oil leaking condition from the valve cover gasket have been validated to be reliable for the life of your vehicle. However, as an extra precaution, we want to eliminate potentially flammable items that are in close proximity to the valve covers. For this reason, do NOT install the cosmetic plastic covering over the top of the engine after the valve cover and gasket are replaced. Please retain the fuel injector sight shield (beauty cover) for the retention period published in the GM Policy and Procedure Manual. Destroy and DISCARD these parts after the retention period to ensure they do not enter the stream of commerce.
3.8L V6 Naturally Aspirated and Supercharged Engine Preliminary Inspection
Note: Clean the area around the tube/oil fill cap before removing the tube/oil fill cap in order to prevent contaminants from falling into the valve cover opening.
Page 4 December 2016 Bulletin No.: 14574E
4358359
1. Perform steps 1.1 through 1.4 to remove and DISCARD the fuel injector sight shield (1).
1.1. Remove the oil fill cap (2) by twisting it counterclockwise.
1.2. Remove the oil fill tube (3) by twisting it counterclockwise and DISCARD.
1.3. Lift the fuel injector sight shield up at the front and slide the tab out of the engine bracket.
1.4. DISCARD the fuel injector sight shield. Do NOT reinstall the sight shield.
1.5. Inspect the oil fill cap and O-ring for damage. If there are signs of damage, replace the O-Ring or cap as required.
1.6. Reinstall the oil fill cap in the valve cover to prevent engine oil contamination.
4358361
2. Release the retaining tab on the evaporative emission (EVAP) canister purge mounting bracket and set the EVAP canister purge valve aside (1). Naturally aspirated engine only.
Page 5 December 2016 Bulletin No.: 14574E
2074279
3. Remove the left engine mount strut (2). Supercharged engine shown. Naturally aspirated engine is similar.
3.1. Remove the bolt and the nut from the left engine mount strut at the left engine mount strut bracket on the engine (1).
3.2. Remove the bolt and the nut from the left engine mount strut at the left engine mount strut bracket on the upper radiator support (1).
3.3. Remove the engine mount strut (2).
2074278
Page 6 December 2016 Bulletin No.: 14574E
4. If present, remove the 1-3-5 spark plug plastic retaining channel (cover) clip/bracket (1) from the engine and DISCARD.
2473373
5. If present, remove and DISCARD any plastic (polypropylene) conduit (1) from the spark plug wires at the front of the engine (should only be found on spark plug wires 1 and 5).
6. Refer to steps 9 and 10 for Equipped with 3.8L V6 Supercharged Engine (RPO L32 / L67) or steps 7 and 8 for Equipped with 3.8L V6 Naturally Aspirated Engine (RPO L26 / L36) to ensure proper placement of spark plug wire retainers.
7. Proceed to one of the following sections in this bulletin: Equipped with 3.8L V6 Supercharged Engine (RPO L32 / L67) or Equipped with 3.8L V6 Naturally Aspirated Engine (RPO L26 / L36).
Equipped with 3.8L V6 Supercharged Engine (RPO L32 / L67)
Note: It is not necessary to remove the spark plug wires from the spark plugs.
1. Remove all six spark plug wires from the ignition coils only. Set the spark plug wires aside.
Page 7 December 2016 Bulletin No.: 14574E
2077658
2. Remove the supercharger drive belt (1). Lift or rotate the supercharger drive belt tensioner using a 15 mm box end wrench on the pulley nut and remove the belt.
2074283
3. Remove the supercharger drive belt tensioner (1) and idler pulley (2).
3.1. Remove the supercharger drive belt tensioner nut and remove belt tensioner (1) from the engine.
3.2. Remove the idler pulley bolt (2).
Page 8 December 2016 Bulletin No.: 14574E
3.3. Remove the drive belt idler pulley (2) from the engine.
2077654
Note: It is not necessary to remove the ignition coils/module or the 14–way connector (1) from the left engine mount strut bracket.
4. Remove the left engine mount strut bracket (1) as an assembly.
4.1. Remove the left engine mount strut bracket assembly nuts.
4.2. Remove the stud holding the electronic ignition control module ground and left engine mount strut bracket assembly to the cylinder head.
4.3. Remove the left engine mount strut bracket assembly (1) from the cylinder head and set aside.
Page 9 December 2016 Bulletin No.: 14574E
2074284
Danger: Do not use a brake cleaner, or equivalent to remove the oil residue from the exhaust manifold; doing so may cause an engine fire.
Note: Before the removal of the left or front engine valve cover, use an engine degreaser or equivalent in order to remove the oil residue from the exhaust manifold and the oil and dirt residue from the intake manifold, cylinder head, and engine block. It may be necessary to use a brush or scraper.
5. Remove and DISCARD the left or front engine valve cover (1) and gasket.
5.1. Remove the valve cover bolts.
Note: If the valve rocker arm cover (1) adheres to the cylinder head, remove the valve cover by bumping the end of the valve cover with palm of hand or with a soft rubber mallet.
5.2. Remove the valve cover and gasket from the engine cylinder head and DISCARD.
5.3. Clean the sealing surface on the cylinder head and the new valve cover with an engine degreaser or equivalent.
5.4. Clean the valve cover bolts of all dirt, grime or thread locking adhesive.
5.5. Clean the rubber grommets by wiping them off with a shop towel.
4596901
Page 10 December 2016 Bulletin No.: 14574E
4645162
Warning: GM sealant part number 19333510 (in Canada use part number 10953491) or Loctite 518 is required when replacing the valve cover and valve cover gasket. Do NOT use any other sealant or adhesive as an equivalent for this repair to avoid a potential oil leak and/or fire. Paint is shown in the picture for contrast and illustrative purposes ONLY. Naturally aspirated engine valve cover shown. Supercharged engine valve cover pattern is similar.
6. Apply a 5mm (3/16 in) bead of GM sealant part number 19333510 (in Canada use part number 10953491) or Loctite 518 in the bottom of the valve cover groove in the 14 places shown above to assist in retaining the gasket during assembly. Do NOT use any other sealants or adhesives.
4596904
Warning: Ensure the new valve cover gasket is fully seated into the new valve cover groove. Use due care when installing the valve cover and gasket to the engine ensuring not to bump the valve cover or drag it over top of the rocker arms causing the gasket to come out of the groove. Inspect the mating surfaces of the valve cover and cylinder head to ensure the valve cover gasket is installed properly. Failure to do so may result in an oil leak and/or an engine fire.
7. Install a new left or front valve cover gasket (1) into the new valve cover and make sure that the valve cover gasket is seated properly in the valve cover groove.
7.1. Install the six valve cover bolts and the six grommets into the valve cover.
7.2. Apply medium strength thread lock compound (blue) to the six valve cover bolt threads.
Page 11 December 2016 Bulletin No.: 14574E
7.3. Install the NEW valve cover and gasket (1) to the cylinder head.
7.4. Tighten the valve cover bolts to 10 Nm (89 lb in).
7.5. Verify that the valve cover gasket is properly installed (see the warning above).
2077654
8. Install the left engine mount strut bracket assembly to the cylinder head (1).
8.1. Install the left engine mount strut bracket nuts and stud.
8.2. Install the stud holding the electronic ignition control module ground and left engine mount strut bracket assembly to the cylinder head.
8.3. Tighten the left engine mount strut bracket nuts and stud to 50 Nm (37 lb ft).
9. Install all six spark plug wires to the ignition coils.
Page 12 December 2016 Bulletin No.: 14574E
2257359
Note: Do NOT position the retainers above an exhaust runner.
10. Ensure that spark plug retainer (1) is connected to spark plug wire 4 and spark plug wires 1, 3, and 5. Make sure that spark plug wires 2, 4 and 6 are secured to the original retainers and under the left engine mount strut bracket (2). Verify the spark plug retainers are secured (completely latched) and they are NOT touching or over an exhaust runner.
2257363
Note: Do NOT position the retainers above an exhaust runner.
11. Ensure that spark plug wires 3 and 5 are routed behind the oil level indicator and lift bracket. Verify that spark plug retainers (1 and 3) are positioned above the #1 and #3 cylinder spark plug wire boots as shown above. Verify that spark plug retainer (3) is approximately 50mm (2 in) from the oil level indicator (2). Verify the spark plug retainers are secured (completely latched) and they are NOT touching or over an exhaust runner.
Page 13 December 2016 Bulletin No.: 14574E
2074283
12. First install the supercharger drive belt idler pulley and bolt (2). Then install the supercharger drive belt tensioner and nut (1).
13. Tighten both the supercharger drive belt idler pulley bolt and supercharger drive belt tensioner nut to 50 Nm (37 lb ft).
2077658
14. Install the supercharger drive belt (1). Lift or rotate the drive belt tensioner using a 15 mm box end wrench on the pulley nut and install the supercharger drive belt.
Page 14 December 2016 Bulletin No.: 14574E
2074279
15. Install the left engine mount strut (2).
15.1. Install the bolt and the nut to the left engine mount strut at the left engine mount strut bracket on the upper radiator support (1) and tighten to 48 Nm (35 lb ft).
Note: If equipped, the P-clip on the engine wiring harness must be vertical to the left engine mount strut bracket when installed.
15.2. Install the bolt and the nut to the left engine mount strut at the left engine mount strut bracket on the engine (1) and tighten to 48 Nm (35 lb ft).
16. Inspect for the proper oil level.
17. Inspect for any oil leaks.
Page 15 December 2016 Bulletin No.: 14574E
Equipped with 3.8L V6 Naturally Aspirated Engine (RPO L26 / L36)
1. Remove the 1-3-5 spark plug wires from the ignition coils.
4358363
2. Remove the left engine mount strut bracket (1).
4358366
3. Loosen the left engine lift bracket (1) enough to allow clearance for the valve cover to be removed. It is not necessary to remove it from the engine.
Page 16 December 2016 Bulletin No.: 14574E
2074284
Danger: Do not use a brake cleaner, or equivalent to remove the oil residue from the exhaust manifold; doing so may cause an engine fire.
Note: Before the removal of the left or front engine valve cover, use an engine degreaser or equivalent in order to remove the oil residue from the exhaust manifold and the oil and dirt residue from the intake manifold, cylinder head, and engine block. It may be necessary to use a brush or scraper.
4. Remove and DISCARD the left or front engine valve rocker arm cover (1) and gasket.
4.1. Remove the valve cover bolts.
Note: If the valve rocker arm cover (1) adheres to the cylinder head, remove the valve cover by bumping the end of the valve cover with palm of hand or with a soft rubber mallet.
4.2. Remove the valve cover and gasket from the engine cylinder head (1) and DISCARD.
4.3. Clean the sealing surface on the cylinder head and the new valve cover with an engine degreaser or equivalent.
4.4. Clean the valve cover bolts of all dirt, grime or thread locking adhesive.
4.5. Clean the rubber grommets by wiping them off with a shop towel.
4596901
Page 17 December 2016 Bulletin No.: 14574E
4645162
Warning: GM sealant part number 19333510 (in Canada use part number 10953491) or Loctite 518 is required when replacing the valve cover and valve cover gasket. Do NOT use any other sealant or adhesive as an equivalent for this repair to avoid a potential oil leak and/or fire. Paint is shown in the picture for contrast and illustrative purposes ONLY.
5. Apply a 5mm (3/16 in) bead of GM sealant part number 19333510 (in Canada use part number 10953491) or Loctite 518 in the bottom of the valve cover groove in the 14 places shown above to assist in retaining the gasket during assembly. Do NOT use any other sealants or adhesives.
4596904
Warning: Ensure the new valve cover gasket is fully seated into the new valve cover groove. Use due care when installing the valve cover and gasket to the engine ensuring not to bump the valve cover or drag it over top of the rocker arms causing the gasket to come out of the groove. Inspect the mating surfaces of the valve cover and cylinder head to ensure the valve cover gasket is installed properly. Failure to do so may result in an oil leak and/or an engine fire.
6. Install a new left or front valve cover gasket (1) into the new valve cover and make sure that the valve cover gasket is seated properly in the valve cover groove.
6.1. Install the six valve cover bolts and the six grommets into the valve cover.
6.2. Apply medium strength thread lock compound (blue) to the six valve cover bolt threads.
6.3. Install the NEW valve cover and gasket (1) to the cylinder head.
Page 18 December 2016 Bulletin No.: 14574E
6.4. Tighten the valve cover bolts to 10 Nm (89 lb in).
6.5. Verify that the valve cover gasket is properly installed (see the warning above).
7. Install the 1-3-5 spark plug wires to the ignition coils.
2257359
Note: Do NOT position the retainers above an exhaust runner.
8. Ensure that spark plug retainer (1) is connected to spark plug wire 4 and spark plug wires 1, 3, and 5. Make sure that spark plug wires 2, 4 and 6 are secured to the original retainers and under the left engine mount strut bracket (2). Verify the spark plug retainers are secured (completely latched) and they are NOT touching or over an exhaust runner.
2257363
Note: Do NOT position the retainers above an exhaust runner.
9. Ensure that spark plug wires 3 and 5 are routed behind the oil level indicator and lift bracket. Verify that spark plug retainers (1 and 3) are positioned above the #1 and #3 cylinder spark plug wire boots as shown above. Verify that spark plug retainer (3) is approximately 50mm (2 in) from the oil level indicator (2). Verify the spark plug retainers are secured (completely latched) and they are NOT touching or over an exhaust runner.
Page 19 December 2016 Bulletin No.: 14574E
4358369
10. Install the left engine mount strut bracket.
10.1. Tighten the upper engine mount strut bracket bolts (1) to 50 Nm (37 lb ft).
10.2. Tighten the lower engine mount strut bracket bolts (2) to 50 Nm (37 lb ft).
10.3. Tighten the lower engine mount strut bracket nut (3) to 30 Nm (22 lb ft).
4358366
11. Install the left engine lift bracket (1) and tighten the nut and bolt to 30 Nm (22 lb ft).
12. Install the left engine mount strut and tighten the bolts to 48 Nm (35 lb ft).
13. Inspect for the proper oil level.
14. Inspect for any oil leaks.
Page 20 December 2016 Bulletin No.: 14574E
CUSTOMER REIMBURSEMENT – For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by Feb 28, 2017 unless otherwise specified by state law. If this is not convenient for the customer, the customer may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
 A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
 The name and address of the person who paid for the repair.
 Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT – For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by Feb 28, 2017.
When a customer requests reimbursement, they must provide the following:
– Proof of ownership at time of repair.
– Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Page 21 December 2016 Bulletin No.: 14574E
Note: To avoid having to “H” route the customer reimbursement for approval, it must be submitted prior to the repair transaction.
Labor Code
Description
Labor Time
Net Item
9101987
Replace Valve Rocker Arm Cover and Gasket
(Supercharged Engine)
0.9
***
9101988
Replace Valve Rocker Arm Cover and Gasket
(Naturally Aspirated Engine)
Add: Install 1-3-5 Spark Plug Retainers
0.6
0.2**
***
9101468
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
N/A
0.2
*
9101469
Customer Reimbursement Denied – For US dealers only
0.1
****
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
Note: Customer reimbursement will not close this recall. The service procedure must also be performed on the vehicle.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
** Only claim this add condition if the spark plug retainers were not originally installed on the vehicle.
*** The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A Dealer net price for sealant needed to perform the required repairs, not to exceed $0.67 USD, $0.49 CAD, plus applicable Mark-Up or Landed Cost (for Export).
**** Submit $10.00 administrative allowance in Net/Admin Allowance.
CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be
Page 22 December 2016 Bulletin No.: 14574E
made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 23 December 2016 Bulletin No.: 14574E
IMPORTANT SAFETY RECALL
February 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Buick Regal, Chevrolet Impala, Chevrolet Monte Carlo and Pontiac Grand Prix vehicles equipped with a 3.8 V-6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
 Your vehicle is involved in GM recall 14574B.
 Schedule an appointment with your GM dealer.
 This service will be performed for you at no charge.
 Until you have had your vehicle repaired it is recommended that the vehicle be parked outside and not in a garage or other structure
Why is your vehicle being recalled?
Your vehicle may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. This condition could cause an engine compartment fire.
What will we do?
Your GM dealer will replace your engine’s front valve cover and front-valve-cover gasket with new parts of an improved design. Your engine’s plastic “beauty” cover and plastic oil-fill-tube extension will be removed, if they haven’t been already. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 35 to 55 minutes depending on your vehicle’s engine configuration.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents
Page 24 December 2016 Bulletin No.: 14574E
to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by February 28, 2017, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-800-521-7300
1-800-832-8425
Chevrolet
1-800-222-1020
1-800-833-2438
Pontiac
1-800-762-2737
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V201.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
GM Recall #14574B
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit
VIN and are personalized.
IMPORTANT SAFETY RECALL
April 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Buick Regal and Chevrolet Impala and Monte Carlo vehicles equipped with a 3.8 V-6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
 Your vehicle is involved in GM recall 14574.
 Schedule an appointment with your GM dealer.
 This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. If this condition occurs, and if a hot surface ignition source is present, an engine compartment fire could occur.
What will we do?
Your GM dealer will remove the spark plug wire retainer and install alternate wire retainers. If you have a 3.8L V6 supercharged engine, your dealer will also replace the front (left hand) rocker cover gasket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 25 minutes to 50 minutes for supercharged engines.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be
presented to your dealer or received by the Reimbursement Department by April 30, 2016, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-800-521-7300
1-800-832-8425
Chevrolet
1-800-222-1020
1-800-833-2438
Guam
65-6267-1752
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V201.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
GM Recall #14574
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
June 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Buick Regal, Chevrolet Impala, Chevrolet Monte Carlo and Pontiac Grand Prix vehicles equipped with a 3.8 V-6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
 Your vehicle is involved in GM recall 14574.
 Schedule an appointment with your GM dealer.
 This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. If this condition occurs, and if a hot surface ignition source is present, an engine compartment fire could occur.
What will we do?
Your GM dealer will remove the spark plug wire retainer and install alternate wire retainers. If you have a 3.8L V6 supercharged engine, your dealer will also replace the front (left hand) rocker cover gasket. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 25 minutes to 50 minutes for supercharged engines.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by May 31, 2016, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-800-521-7300
1-800-832-8425
Chevrolet
1-800-222-1020
1-800-833-2438
Pontiac
1-800-762-2737
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V201.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
GM Recall #14574A
14574
General Motors Product Field Action
Customer Reimbursement Request Form
This section to be completed by customer (please print)
Customer Name:
Street Address or P. O. Box Number:
City: State: Zip Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):
Date Request Form and Supporting Documentation Submitted to Dealer:
Vehicle Identification Number of Involved Vehicle: _________________________________________
(17 Characters)
Mileage at Time of Repair: _______________________ Date of Repair: _______________________
Amount of Reimbursement Requested: $_______________________
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM.
Original or clear copy of all receipts, invoices and/or repair orders that show:
 The name and address of the person who paid for the repair.
 The Vehicle Identification Number (VIN) of the vehicle that was repaired.
 Description of problem, the repair performed, date of repair and who performed the repair.
 The total cost of the repair expense that is being requested.
 Proof of payment for the repair in question and the date of payment.
(Copy of cancelled check, copy of credit card receipt or receipt for cash payment)
My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this letter.
Customer’s Signature:
Submit this request form and the required documents to your GM dealer for processing. All reasonable and customary costs to correct the condition described in the letter that came with this form will be considered for reimbursement. If your request is approved, you will receive a check from your dealer. If your request is denied, you will receive a written explanation for the denial from your dealer. If your request is incomplete, your dealer will advise you what documentation is needed to complete the request and offer you the opportunity to resubmit the request when the missing documents are available. If you have any questions about this process or have waited 30 or more days for a response from your dealer, please contact the GM Customer Assistance Center at 1-800-204-0261.
This section to be completed by dealer (please print)
Bulletin No.: __________ Request Approved: ____ Date: ____________ Amount: $____________
Request Denied: ____ Date: ____________ Reviewed By: _________________________________
Reason: __________________________________________________________________________
If denied, please provide a copy of this form to the customer and retain original for your files
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS3918
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 3, 2016
Subject: 14574B – Safety Recall
Engine Oil Leak on Exhaust Manifold
Revised Correction, Service Procedure, Parts Information & Warranty Transaction Sections
Models: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with a 3.8L V6 engine (RPO L26, L32, L36 or L67)
To: All General Motors Dealers
This bulletin is being revised to update the condition, correction, service procedure, parts information and the warranty transaction information. Please discard all copies of bulletin 14574A.
The total number of U.S. vehicles involved is approximately 299,828. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin the week of February 22, 2016.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen in the GWM system will be updated in the near future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS3958
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 11, 2016
Subject: 14574C – Safety Recall
Engine Oil Leak on Exhaust Manifold
Revised Warranty Transaction and Service Procedure
Models: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with 3.8L V6 engine (RPO L26, L32, L36 or L67)
To: All General Motors Dealers
The Warranty Transaction section and Service Procedure in this bulletin has been revised to provide service repair tips that may reduce the amount of time and effort required to perform the repair. In addition, beauty cover removal, retention, and disposal information is provided. Please discard all copies of bulletin 14574B.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4180
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 01, 2016
Subject: 14574D – Safety Recall
Engine Oil Leak on Exhaust Manifold
Revised Warranty Transaction and Service Procedure sections
Models: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with a 3.8L V6 engine (RPO L26, L32, L36 or L67)
To: All General Motors Dealers
This bulletin is being revised to enhance the Service Procedure with additional information to assure proper sealing of the replacement valve cover gasket, and to revise the Warranty Transaction Information section. Please discard all copies of bulletin 14574C.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4295
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 13, 2016
Subject: 14574E – Safety Recall
Engine Oil Leak on Exhaust Manifold
Revised Part Information, Service Procedure, and Warranty Transaction Information Sections
Models: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with 3.8L V6 engine (RPO L26, L32, L36 or L67)
To: All General Motors Dealers
This bulletin is being revised to add specific, required sealant as an assembly aid to the Service Procedure, provide detailed repair information for proper application of sealant, and to adjust the Warranty Transaction Information section. Please discard all copies of bulletin 14574D.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GM CUSTOMER CARE AND AFTERSALES DCS3663 URGENT – DISTRIBUTE IMMEDIATELY Date: May 27, 2015 Subject: 14574A – Safety Recall Engine Oil Leak on Exhaust Manifold Revision 2004 Pontiac Grand Prix Models Added Models: 2004 Buick Regal 2004 Chevrolet Impala 2004 Chevrolet Monte Carlo 2004 Pontiac Grand Prix Equipped with a 3.8L V6 engine (RPO L26, L32, L36, or L67) To: All General Motors Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New or Used Vehicle Sales Manager, and Warranty Administrator This bulletin is being revised to add 2004 model year Pontiac Grand Prix models equipped with an RPO L26 or L32, 3.8L V-6 Engine. Please discontinue use, and discard all copies of Product Safety Recall 14574. The total number of additional U.S. vehicles involved is approximately 53,000. Please see the attached bulletin for details. Customer Letter Mailing The customer letter mailing will begin on June 5, 2015. Global Connect (GWM) The “Investigate Vehicle History” (IVH) screen was updated May 27, 2015. Campaign Initiation Detail Report (CIDR) The CIDR became available May 27, 2015. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES DCS3873 URGENT – DISTRIBUTE IMMEDIATELY Date: December 11, 2015 Subject: Upcoming Safety Recall 14574B Under Hood Fire Customer Advisory Letter Mailing Models: 2004 Buick Regal 2004 Chevrolet Impala 2004 Chevrolet Monte Carlo 2004 Pontiac Grand Prix Equipped with 3.8L V6 engine (RPO L26, L32, L36 or L67) To: All General Motors Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves certain 2004 model year (MY) Buick Regal, 2004 MY Chevrolet Impala, 2004 MY Chevrolet Monte Carlo, and 2004 MY Pontiac Grand Prix vehicles equipped with a 3.8L V6 engine (RPO L26, L32, L36 or L67). The GM recall number is 14574B. This is a population expansion of the previously released recall bulletin14574A that will incorporate the repair revisions outlined in upcoming safety recall 15757. None of the vehicles involved in 14574B will have had a previous repair for this condition. As required by the National Highway Traffic Safety Agency (NHTSA), GM will mail an advisory letter to each involved customer of record informing them of this safety recall beginning December 14, 2015. Even though the parts needed to repair these vehicles are not currently available, the letter explains that when parts are available, their dealer will replace the engine’s front valve cover and front-valve-cover gasket with new parts of an improved design, and the engine’s plastic “beauty” cover and plastic oil-fill-tube extension will be removed. This letter also advises that when parts are available, they will receive another letter instructing them to contact their dealer to arrange a service appointment for this repair. A copy of the generic letter is attached to this message. This is a courtesy notification to dealers. Dealers will be advised when the recall bulletin is scheduled for release. The Investigate Vehicle History screen in the Global Warranty Management system has been updated for this upcoming safety recall. This action was taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Please note the “N/A” under Release Date and the “Incomplete – Remedy Not Yet Available” message under Status. This means release of the recall bulletin is still pending and dealers should not attempt to perform any repairs at this time. GM CUSTOMER CARE AND AFTERSALES
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GM CUSTOMER CARE AND AFTERSALES
DCS3639
URGENT – DISTRIBUTE IMMEDIATELY
Date:
April 24, 2015
Subject:
14574 – Safety Recall
Engine Oil Leak on Exhaust Manifold
Models:
2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
Equipped with a 3.8L V6 engine (L36 or L67)
To:
All Chevrolet and Buick Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales Manager, and Warranty Administrator
General Motors is releasing Safety Recall 14574 today. The total number of U.S. vehicles involved is approximately 1,215. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on April 28, 2015.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen was updated April 21, 2015.
Campaign Initiation Detail Report (CIDR)
The CIDR became available April 21, 2015.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4295
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 13, 2016
Subject: 14574E – Safety Recall
Engine Oil Leak on Exhaust Manifold
Revised Part Information, Service Procedure, and Warranty Transaction Information Sections
Models: 2004 Buick Regal
2004 Chevrolet Impala
2004 Chevrolet Monte Carlo
2004 Pontiac Grand Prix
Equipped with 3.8L V6 engine (RPO L26, L32, L36 or L67)
To: All General Motors Dealers
This bulletin is being revised to add specific, required sealant as an assembly aid to the Service Procedure, provide detailed repair information for proper application of sealant, and to adjust the Warranty Transaction Information section. Please discard all copies of bulletin 14574D.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END