N232429911 Door Striker May Fracture – 2024 Chevrolet Blazer, Blazer EV, Equinox, & GMC Terrain

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Reference Number: GCUS-3-3104
N232429911 – Safety Recall – Door Striker May Fracture
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6752 URGENT – DISTRIBUTE IMMEDIATELY Date: December 21, 2023 Subject: N232429911 – Safety Recall
Door Striker May Fracture Models: 2024 Chevrolet Blazer
2024 Chevrolet Blazer EV 2024 Chevrolet Equinox
2024 GMC Terrain
To: All General Motors Dealers As previously communicated on December 1, 2023, via GlobalConnect Message GCUS-3-3082, certain 2024 model year Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles in new or used vehicle inventory were placed on stop delivery. This communication is to inform dealers that the VINs previously included in Stop
Delivery N232429910 have been moved to new Safety Recall N232429911. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers in these vehicles were not properly heat-treated to meet GM hardness specifications, making them susceptible to fracture. If a door striker fractures during a crash or while the vehicle is moving, the door may open unexpectedly, increasing the risk of injury. Parts required to complete this recall are NOT to be obtained from General Motors Customer Care and Aftersales (GMCC&A). The Door Striker and Door Striker Bolts can be obtained from the Warranty Parts Center (WPC) using
the TSP Dealer Request Form located on Global Connect. Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers may have
regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing The customer letter mailing will begin in January 2024. Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 21,
2023. A list of vehicles in dealer inventory is attached to this message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-869
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC DEC 21, 2023 NHTSA Recall No. : 23V-869 Manufacturer Recall No. : N232429911 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 265 Estimated percentage with defect : 58 %
Vehicle Information : Vehicle 1 : 2024-2024 Chevrolet Blazer Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to identify vehicles that may have been built with suspect parts.
Only vehicles that were built with door strikers supplied by Brano Group A.S. are affected by this recall. There is 1 Chevrolet Blazer vehicle affected by this recall.
Production Dates : SEP 13, 2023 – SEP 13, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Chevrolet Blazer EV Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to identify vehicles that may have been built with suspect parts.
Only vehicles that were built with door strikers supplied by Brano Group A.S. are affected by this recall. There is 1 Chevrolet Blazer EV vehicle affected by this recall.
Production Dates : SEP 13, 2023 – SEP 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-869 Page 2 Vehicle 3 : 2024-2024 Chevrolet Equinox Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to identify vehicles that may have been built with suspect parts. Only vehicles that were built with door strikers supplied by Brano Group A.S. are affected by this recall. There are 201 Chevrolet Equinox vehicles affected by this recall. Production Dates : SEP 13, 2023 – NOV 04, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2024-2024 GMC Terrain Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records were used to identify vehicles that may have been built with suspect parts. Only vehicles that were built with door strikers supplied by Brano Group A.S. are affected by this recall. There are 62 GMC Terrain vehicles affected by this recall. Production Dates : NOV 01, 2023 – NOV 04, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers in these vehicles were not properly heat-treated to meet GM hardness specifications, making them susceptible to fracture.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If a door striker fractures during a crash or while the vehicle is moving, the
door may open unexpectedly, increasing the risk of injury.
Description of the Cause : Certain door strikers provided by Brano Group A.S. were not properly heat- treated to meet GM hardness specifications. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-869 Page 3 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : STRIKER ASM-S/D LAT BODY Component Description : Side Door Striker Assembly Component Part Number : 13557655 Supplier Identification : Component Manufacturer
Name : Brano Group A.S. Address : Opavská 1000
747 41 Hradec nad Moravicí Hradec nad Moravicí Foreign States 747 41
Country : Czech Republic Chronology :
A GM quality engineer submitted this issue to GM’s Speak Up For Safety (SUFS) program on November 6, 2023, following notification from GM’s San Luis Potosi assembly plant that a door striker on a 2024 Chevrolet Equinox fractured during routine side door adjustment. The plant found three strikers that fractured during side door adjustment and one other striker with a fracture prior to installation. GM opened a product investigation on November 9, 2023. GM’s investigation determined that certain strikers supplied by Brano Group A.S. may not have been heat-treated properly and did not meet GM hardness specifications. GM is not aware of any field incidents associated with this condition. On December 14, 2023, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy :
Description of Remedy Program : Dealers will replace all four side door strikers and attaching bolts.
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : Replacement door strikers meet GM hardness specifications. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-869
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Containment efforts were implemented at GM’s assembly plants on December 1, 2023. Recall Schedule :
Description of Recall Schedule : Dealers will be notified on December 21, 2023. Owner notification is
estimated to begin on February 5, 2024.
Planned Dealer Notification Date : DEC 21, 2023 – DEC 21, 2023
Planned Owner Notification Date : FEB 05, 2024 – FEB 06, 2024
* NR – Not Reported

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Safety Recall
N232429911 Door Striker May Fracture
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
January 2024
Revision:
01
Revision Description:
This bulletin is being revised to include a copy of the customer notification letter. Please discard all previous copies of bulletin N232429911.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery December 1, 2023 under N232429910. Once the service procedure contained in this bulletin has been performed on certain vehicles, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
The repairs outlined in this bulletin must only be completed at an authorized EV dealer and repairs must be performed by a technician who has successfully completed the applicable technical training required to perform this repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Blazer
2024
2024
Chevrolet
Blazer EV
2024
2024
Chevrolet
Equinox
2024
2024
GMC
Terrain
2024
2024
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2024 model year Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers in these vehicles were not properly heat-treated to meet GM hardness specifications, making them susceptible to fracture. If a door striker fractures during a crash or while the vehicle is moving, the door may open unexpectedly, increasing the risk of injury.
Correction
Dealers will replace all four side door strikers and attaching bolts.
Parts
Quantity
Part Name
Part No.
1
Complete Repair Kit (4 strikers and 8 bolts)
WPC884
Parts required to complete this recall are NOT to be obtained from General Motors Customer Care and Aftersales (GMCC&A). The Door Striker and Door Striker Bolts can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on Global ConnectApp Centre>Service Forms-Launch>112 – TSP Dealer Request Form v1_EN
For Canadian French dealers: GlobalConnect>Centre des applications>Formulaires du service après-vente-Lancez>112 – TSP Dealer Request Form v1_FR
Please make sure to include the VIN as the WPC will be doing a VIN verification. It is estimated that there are only 302 involved vehicles that will require parts being replaced. If your VIN isn’t on this Recall then your order will be cancelled.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107111
Replace All Door Strikers
0.6
ZFAT
N/A
9106701
Floor Plan Reimbursement – NEW INVENTORY ONLY
N/A
ZFAT
*
Safety Recall
N232429911 Door Striker May Fracture
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Floor Plan Reimbursement – NEW INVENTORY ONLY
* USA & Canada Dealers Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (December 1, 2023) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 24 days).
Vehicle
Floor Plan Reimbursement Amount
USA
Canada
2024 Chevrolet Blazer
$11.12
N/A
2024 Chevrolet Blazer EV
$16.04
N/A
2024 Chevrolet Equinox
$8.31
$7.03
2024 GMC Terrain
$9.26
$8.14
Service Procedure
1. Replace all four door strikers. Refer to Front Side Door Lock Striker Replacement and Rear Side Door Lock Striker Replacement in SI.
• Using masking tape, mark the location of the old striker before replacement so the new striker can be installed in the same position. Remove the tape when finished.
• Replace all door striker bolts and discard the old door striker bolts from the vehicle.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for
Safety Recall
N232429911 Door Striker May Fracture
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service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Safety Recall
N232429911 Door Striker May Fracture
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IMPORTANT SAFETY RECALL
January 2024
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2024 model year Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N232429911.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The door strikers in these vehicles were not properly heat-treated to meet GM hardness specifications, making them susceptible to fracture. If a door striker fractures during a crash or while the vehicle is moving, the door may open unexpectedly, increasing the risk of injury.
What will we do?
Your GM dealer will replace all four side door strikers and attaching bolts. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 40 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
When scheduling your appointment, confirm with the dealer that they are an EV certified dealer.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
711 / 1-800-833-2438
Chevrolet Blazer EV
1-833-EVCHEVY
(1-833-382-4389)
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V869.
Safety Recall
N232429911 Door Striker May Fracture
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Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N232429911

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Reference Number: GCUS-3-3114
REVISION: N232429911-01– Safety Recall – Door Striker May Fracture – Customer
Letter Added
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6761
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 9, 2024
Subject: REVISION: N232429911-01– Safety Recall
Door Striker May Fracture
Customer Letter Added
Models: 2024 Chevrolet Blazer
2024 Chevrolet Blazer EV
2024 Chevrolet Equinox
2024 GMC Terrain
To: All General Motors Dealers
Bulletin N232429911-01 has been revised to include a copy of the customer notification letter. Please
discard all previous copies of bulletin N232429911.
Customer Letter Mailing
The customer letter mailing will begin on January 23, 2024.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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