N232425640 Roof Rail Airbag Inflator May Rupture – 2014 Buick Verano & Chevrolet Cruze

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Stop Delivery Order for Safety Recall N232425640 (Both Sides), N232425641 (Left
Side), N232425642 (R GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6751 URGENT – DISTRIBUTE IMMEDIATELY
Date: December 21, 2023 Subject: Stop Delivery Order for Safety Recall N232425640 (Both Sides), N232425641 (Left Side), N232425642 (Right Side) Roof Rail Airbag Inflator May Rupture Models: 2014 Buick Verano
2014 Chevrolet Cruze
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2014 model year Buick Verano and Chevrolet Cruze vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about a safety recall that involves these vehicles. The GM recall number is N232425640. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2014 model year Buick Verano and Chevrolet Cruze vehicles. In these vehicles, the left and/or right side roof-rail airbag (“RRAB”) inflators, which are located on the roof rails above the headliner, may contain a manufacturing defect that could result in rupture at the inflator weld joint. If the RRAB inflator ruptures at the weld joint, the compressed gas will escape, causing a partial inflation of the RRAB where one or more sections of the inflator may enter or exit the vehicle. This may potentially cause injury if a person is in or around the vehicle during the
event. Parts are not currently available, but when parts are available, dealers will replace suspect left and/or right side
RRAB modules. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle
inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall on December 21, 2023. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “12/21/2023” under Release Date and “Incomplete – Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-870
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC DEC 21, 2023 NHTSA Recall No. : 23V-870 Manufacturer Recall No. : N232425640 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 20,712 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2014-2014 Buick Verano Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Part traceability data was used to identify affected vehicles with roof rail airbags (RRAB) built with parts from the suspect inflator chamber production lot.
Vehicles with roof rail airbags that have inflator chambers from other production lots are not included in this recall. Roof rail airbags with inflator chambers not supplied by Norma Group are not included in this recall. 2,861 Buick Verano vehicles are affected by this recall.
Production Dates : JAN 13, 2014 – JUN 02, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-870 Page 2 Vehicle 2 : 2014-2014 Chevrolet Cruze Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Part traceability data was used to identify affected vehicles with roof rail airbags (RRAB) built with parts from the suspect inflator chamber production lot. Vehicles with roof rail airbags that have inflator chambers from other production lots are not included in this recall. Roof rail airbags with inflator chambers not supplied by Norma Group are not included in this recall. 17,831 Chevrolet Cruze vehicles are affected by this recall. Production Dates : JAN 17, 2014 – JUN 01, 2014
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety may exist in certain 2014 model year Buick Verano and Chevrolet Cruze vehicles. In these vehicles, the left and/or right side roof-rail airbag (“RRAB”) inflators, which are located on the roof rails above the headliner, may contain a manufacturing defect that could result in rupture at the inflator weld joint.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the RRAB inflator ruptures at the weld joint, the compressed gas will
escape, causing a partial inflation of the RRAB where one or more sections of the inflator may enter or exit the vehicle. This may potentially cause injury if a person is in or around the vehicle during the event.
Description of the Cause : The inflator chamber in these airbags may have contamination in the chamber that may lead to corrosion that, over time, may result in intergranular cracking near the weld joint. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : AIRBAG ASM-FRT & RR ROW R/RAIL Component Description : Roof Rail Airbag
Component Part Number : 13251629, 13251630, 13420056, 13420057 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-870 Page 3 Supplier Identification : Component Manufacturer
Name : Autoliv Steering Wheels Mexico S. de R.L Address : Circuito El Marqués Norte #25
El Marqués Poblado El Colorado El Marques, Queretaro West Foreign States 76246
Country : Mexico Chronology :
On September 20, 2023, GM notified NHTSA of recall 23V674, which would replace roof-rail airbags from inflator production lots associated with three known field incidents involving inflator ruptures. At that time, the cause of these ruptures was still under investigation. On October 5, 2023, GM’s inflator supplier initiated a field retrieval study of inflator chambers produced by two different chamber suppliers. The supplier found that chambers from the three field-event lots supplied by the Norma Group had contamination levels that may lead to corrosion, which can, over time, result in failure at the weld joint. Chambers from the other supplier had little to no contamination. On December 14, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for vehicles that were built with roof rail airbags containing inflator chambers from the three identified Norma Group production lots. Other than the three field ruptures identified under recall 23V674, GM is not aware of any additional field incidents associated with this condition. Description of Remedy :
Description of Remedy Program : Dealers will replace suspect left and/or right side RRAB modules.
Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2023. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedy parts were produced with inflator chambers produced outside the tier two supplier’s suspect production window.
NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified on December 21, 2023. Customer interim
notification is estimated to begin on February 5, 2024. GM will provide estimated notification dates for a final remedy when available. This recall will be executed under three bulletins: N232425640, N232425641, and N232425642. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-870
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : DEC 21, 2023 – DEC 21, 2023 Planned Owner Notification Date : FEB 05, 2024 – FEB 05, 2024
* NR – Not Reported

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Reference Number: GCUS-3-3108
N232425640 (Both Sides), N232425641 (Left Side), N232425642 (Right Side) – Safety
Recalls- WCAP
GM CUSTOMER CARE AND AFTERSALES
DCS6758
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 4, 2024
Subject: N232425640 (Both Sides), N232425641 (Left Side), N232425642 (Right Side) – Safety Recalls
Roof Rail Airbag Inflator May Rupture
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2014 Buick Verano
2014 Chevrolet Cruze
To: All General Motors Dealers
On December 21, 2023, GM sent to all GM dealers GlobalConnect Message GCUS-3-3105 regarding safety recalls
N232425640 (Both Sides), N232425641 (Left Side), N232425642 (Right Side).
The required repair to complete this recall is not yet available. Until further instructions are received, the involved
vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation
vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released
to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used
vehicle Working Capital Assistance Program (“WCAP”) for safety recalls N232425640 (Both Sides), N232425641 (Left
Side), N232425642 (Right Side).
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on
the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-14456 dated March
29, 2023. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the
dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers
must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under
this program.
To apply for the WCAP for safety recalls N232425640 (Both Sides), N232425641 (Left Side), N232425642 (Right Side),
dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction
using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s
application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP
assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any
assistance as defined by program terms and guidelines.
Labor Code Description Labor Time Trans Code
9800122
Working Capital Assistance
for Safety Recall
N232425640 (Both Sides)
N/A ZSET
9800123
Working Capital Assistance
for Safety Recall
N232425641 (Left Side)
N/A ZSET
9800124
Working Capital Assistance
for Safety Recall
N232425642 (Right Side)
N/A ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is
released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the
vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if
the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and
makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make
eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s
DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty
Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment
with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM
system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other
warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate
field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit
memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the
vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle
must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES

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