May 11, 2023 NHTSA CAMPAIGN NUMBER: 23V339000
Child Seat Anchors May Not Function/FMVSS 225
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
NHTSA Campaign Number: 23V339000
Manufacturer General Motors, LLC
Components CHILD SEAT
Potential Number of Units Affected 668,187
Summary
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Restraint Anchorage Systems.”
Remedy
Owners are advised to install child seats using the vehicle’s rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters are expected to be mailed June 26, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232403240.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that certain 2020 – 2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal/Canada Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.”, (CMVSS) No. 210.2, “Lower Universal Anchorage Systems for Restraint Systems and Booster Seats”. One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed.
Correction
Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars.
Parts
Quantity | Part Name | Part No. |
1 | 3M Single Step Primer | 3M 08681 Or Equivalent |
Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240
Child Seat Anchor Interference
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the NonCompliance Recall identified above.
Q1) Which vehicles are involved?
Certain 2020-2023 model year Chevrolet Equinox and GMC Terrain vehicles
Q2) What is the issue or condition?
Certain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.”, (CMVSS) No. 210.2, “Lower Universal Anchorage Systems for Restraint Systems and Booster Seats”. One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
None
Q4) What is the remedy/repair?
Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars.
Q5) What is the safety risk? Is the vehicle safe to drive?
Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed. If child seats are not properly installed, there is increased risk of injury in a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On March 13, 2023, Transport Canada notified GM Canada that a 2022 model year GMC Terrain failed CMVSS 210.2(3)(b) compliance testing. The vehicle was observed to have lower LATCH child seat anchorages with diameters of 6.34mm and 6.41mm, which exceeded the regulation’s 6 mm ± 0.1 mm diameter requirement. On March 14, 2023, GM opened a product investigation.
GM’s investigation determined that GM’s supplier periodically used a coating provider whose process controls were inadequate to monitor variation in the finish applied to the LATCH anchorage bars. On April 28, 2023, GM completed a survey on 72 GM employee-owned vehicles, which identified 56 non-conforming parts. GM is not aware of any warranty claims or field complaints associated with this condition.
On May 4, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a noncompliance recall.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | EQUINOX | 2020-2023 |
GMC | TERRAIN | 2020-2023 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-23V339-0336.pdf 947.873KB
RCRIT-23V339-0336
Noncompliance Notice 573 Report
RCLRPT-23V339-6224.PDF 214.473KB
RCLRPT-23V339-6224
Recall Acknowledgement
RCAK-23V339-3783.pdf 645.696KB
RCAK-23V339-3783
Manufacturer Notices(to Dealers,etc) – Dealer Message re N232403240 – Noncompliance Recall Child Seat Anchor Interference
RCMN-23V339-7105.pdf 133.851KB
RCMN-23V339-7105
Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference
RMISC-23V339-2284.pdf 103.873KB
Manufacturer Notices(to Dealers,etc – Dealer Message re REVISION: N232403240-01 – Noncompliance Recall Child Seat Anchor Interference Revised Condition Statement, Part Information
RCMN-23V339-0607.pdf 154.705KB
RCMN-23V339-0607
Remedy Instructions and TSB
RCRIT-23V339-8676.pdf 949.695KB
RCRIT-23V339-8676
Recall 573 Report – 5/17/23
RCLRPT-23V339-5773.PDF 214.488KB
RCLRPT-23V339-5773
Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference
RMISC-23V339-0113.pdf 104.118KB
RMISC-23V339-0113
Remedy Instructions and TSB
RCRIT-23V339-7877.pdf 968.968KB
RCRIT-23V339-7877
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N232403240-02 – Noncompliance Recall Child Seat Anchor Interference
RCMN-23V339-5412.pdf 156.833KB
RCMN-23V339-5412
Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference
RMISC-23V339-9081.pdf 104.118KB
RMISC-23V339-9081
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V339&docType=RCL
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SEOCONTENT-START
F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Copyright 2023 General Motors. All Rights Reserved. Page 1 of 9 Release Date: May 2023 Revision: 02 Revision Description: This bulletin has been revised to add the customer notification letter. Please discard all previous copies of bulletin N232403240-01. Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. Make Model Model Year RPO Description From To Chevrolet Equinox 2020 2023 GMC Terrain 2020 2023 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that certain 2020 – 2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.”, (CMVSS) No. 210.2, “Lower Universal Anchorage Systems for Restraint Systems and Booster Seats”. One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed. If child seats are not properly installed, there is increased risk of injury in a crash. Correction Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars. Parts Quantity Part Name Part No. 1 3M Single Step Primer 3M 08681 (125ml) 08682 (30ml) Or Equivalent Single Step Black Pinch Weld and Glass Primer Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106808 Inspect Only – No Further Action Required 0.2 ZFAT N/A 9106809 Inspect, Sand to Bare Metal, Repaint, and Recheck Dimensions (up to 2 seat anchors) Add: Additional Time (if 3 or more seat anchors require rework) 0.4 0.1 ZFAT * 9106810 Customer Reimbursement Approved ZFAT ** – For USA and Canada dealers only N/A – For Export dealers only 0.2 9106811 Customer Reimbursement Denied – For USA dealers only N/A ZFAT *** Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 2 of 9 * 3M 08681 (125ml) 08682 (30ml) or Equivalent Single Step Black Pinch Weld and Glass Primer (locally sourced). Not to Exceed USD $4.25 per vehicle, ($6.00 CAD). One 125 ml. container should service 30 vehicles. One 30 ml. container should service 7 vehicles. Submit amount in Net/Miscellaneous. ** For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin Allowance. For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. *** Submit $10.00 administrative allowance in Net/Admin Allowance. Service Procedure 6353620 1. Locate the rear seat child seat anchors as shown above. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 3 of 9 6353625 2. Using calipers, measure the diameter of the straight part of the anchors parallel to the seats. • If the diameter is less than 6.1mm, no further action is required for that specific anchor. • If the diameter is GREATER than 6.1mm, proceed to step 3 and perform the repair steps for any anchor whose diameter exceeds 6.1mm. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 4 of 9 6353638 3. Mask off the area surrounding the anchor using painter’s tape, paper, cardboard, or whatever you find convenient and appropriate, as long as it ensures the seats will not be damaged or painted during the repair. Example shown above with painter’s tape. 6353673 4. Using a strip of emory cloth or sandpaper 1 inch (25mm) or less in width, sand the powder coated surface down to bare metal. It is only necessary to sand down the part of the anchor that is parallel to the seats – no need to do the parts of the anchor that go through the seat cushion. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 5 of 9 6353677 5. Using your calipers again, confirm that the dimension of the anchor is 5.9mm to 6.0mm in diameter – this indicates that it has been properly resized. 6. Using a clean cloth, wipe down the anchors that were sanded. 7. Using the one-step primer and an acid brush or other appropriate paint brush, repaint the section of the anchor that has been sanded down. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 6 of 9 6353682 8. After the paint has dried, masking tape or other material can be removed. Recheck the final thickness as in step 2 and ensure it is NOT greater than 6.1 mm. • If the final thickness is LESS than 6.1mm, the repair is complete. • If the final thickness is GREATER than 6.1mm, repeat the repair starting at step 3, taking care to ensure that only a thin coat of paint is applied. 9. Using Acrysol and a microfiber cloth, wipe down the seats to remove any dust/debris remaining from sanding down the child seat anchors. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 7 of 9 All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. Customer Reimbursement Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at anytime to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 8 of 9 IMPORTANT SAFETY RECALL June 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that certain 2020-2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM recall N232403240. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. • If owners have any difficulty installing the child seat using the anchorage, they are advised to install child seats using the vehicle’s rear seat belts until the remedy is complete. Why is your vehicle being recalled? One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed. If child seats are not properly installed, there is increased risk of injury in a crash. What will we do? Your GM dealer will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 30 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 F/CMVSS Noncompliance Recall N232403240 Child Seat Anchor Interference Page 9 of 9 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V339. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems Enclosure GM Recall: N232403240
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-339 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAY 11, 2023 NHTSA Recall No. : 23V-339 Manufacturer Recall No. : N232403240 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 668,187 Estimated percentage with defect : 80 % Vehicle Information : Vehicle 1 : 2020-2023 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to identify vehicles that may have received suspect LATCH anchorage bars. Vehicles whose LATCH anchorage bars did not receive applied coating by the suspect provider are not affected by this recall. 454,722 Chevrolet Equinox vehicles are affected by this recall. Production Dates : JUN 02, 2020 – MAR 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2023 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to identify vehicles that may have received suspect LATCH anchorage bars. Vehicles whose LATCH anchorage bars did not receive applied coating by the suspect provider are not affected by this recall. 213,465 GMC Terrain vehicles are affected by this recall. Production Dates : JUN 02, 2020 – MAR 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-339 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : General Motors has decided that certain 2020 – 2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.” One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. FMVSS 1 : 225 – Child restraint anchorage systems FMVSS 2 : NR Description of the Safety Risk : Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed. Description of the Cause : Supplier process controls were inadequate to monitor variation in powder coat thickness. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : PANEL –R/SEAT BK (LH/RH) Component Description : Rear Seatback Frame Component Part Number : 84398377, 84657859 Supplier Identification : Component Manufacturer Name : Amvian Mexico S DE RL DE CV Address : Libramiento Oscar Flores No. 1305-3 Ramos Arizpe Foreign States 25900 Country : Mexico Chronology : On March 13, 2023, Transport Canada notified GM Canada that a 2022 model year GMC Terrain failed CMVSS Part 573 Safety Recall Report 23V-339 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 210.2(3)(b) compliance testing. The vehicle was observed to have lower LATCH child seat anchorages with diameters of 6.34mm and 6.41mm, which exceeded the regulation’s 6 mm ± 0.1 mm diameter requirement. On March 14, 2023, GM opened a product investigation. GM’s investigation determined that GM’s supplier periodically used a coating provider whose process controls were inadequate to monitor variation in the finish applied to the LATCH anchorage bars. On April 28, 2023, GM completed a survey on 72 GM employee-owned vehicles, which identified 56 non-conforming parts. GM is not aware of any warranty claims or field complaints associated with this condition. On May 4, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a noncompliance recall. Description of Remedy : Description of Remedy Program : Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : Refinished LATCH bars will comply with FMVSS 225. Identify How/When Recall Condition was Corrected in Production : Containment and rework efforts were fully implemented at GM’s assembly plants on April 5, 2023. Recall Schedule : Description of Recall Schedule : Dealers will be notified on May 11, 2023. Customer notification is estimated to begin on June 26, 2023. Planned Dealer Notification Date : MAY 11, 2023 – MAY 11, 2023 Planned Owner Notification Date : JUN 26, 2023 – JUN 26, 2023 * NR – Not Reported
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Reference Number: GCUS-3-2931 N232403240 – Noncompliance Recall – Child Seat Anchor Interference GLOBAL SAFETY FIELD INVESTIGATIONS DCS6562 URGENT – DISTRIBUTE IMMEDIATELY Date: May 11, 2023 Subject: N232403240 – Noncompliance Recall Child Seat Anchor Interference Models: 2020-2023 Chevrolet Equinox 2020-2023 GMC Terrain To: All General Motors Dealers General Motors is releasing Noncompliance Recall N232403240 today. The total number of U.S. vehicles involved is approximately 668,000. Please see the attached bulletin for details. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin in the near future. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 11, 2023. A list of vehicles in dealer inventory is attached to this message. END OF MESSAGE
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Reference Number: GCUS-3-2940 REVISION: N232403240-01 – Noncompliance Recall – Child Seat Anchor Interference Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS6573 URGENT – DISTRIBUTE IMMEDIATELY Date: May 17, 2023 Subject: REVISION: N232403240-01 – Noncompliance Recall Child Seat Anchor Interference Revised Condition Statement, Part Information Models: 2020-2023 Chevrolet Equinox 2020-2023 GMC Terrain To: All General Motors Dealers This bulletin has been revised to update the condition statement, update the part number description, and update the price information for the primer. Please discard all previous copies of bulletin N232403240. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-339 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAY 17, 2023 NHTSA Recall No. : 23V-339 Manufacturer Recall No. : N232403240 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 668,187 Estimated percentage with defect : 80 % Vehicle Information : Vehicle 1 : 2020-2023 Chevrolet Equinox Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to identify vehicles that may have received suspect LATCH anchorage bars. Vehicles whose LATCH anchorage bars did not receive applied coating by the suspect provider are not affected by this recall. 454,722 Chevrolet Equinox vehicles are affected by this recall. Production Dates : JUN 02, 2020 – MAR 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2023 GMC Terrain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to identify vehicles that may have received suspect LATCH anchorage bars. Vehicles whose LATCH anchorage bars did not receive applied coating by the suspect provider are not affected by this recall. 213,465 GMC Terrain vehicles are affected by this recall. Production Dates : JUN 02, 2020 – MAR 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-339 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : General Motors has decided that certain 2020 – 2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.” One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. FMVSS 1 : 225 – Child restraint anchorage systems FMVSS 2 : NR Description of the Safety Risk : Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed. If child seats are not properly installed, there is increased risk of injury in a crash. Description of the Cause : Supplier process controls were inadequate to monitor variation in powder coat thickness. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : PANEL –R/SEAT BK (LH/RH) Component Description : Rear Seatback Frame Component Part Number : 84398377, 84657859 Supplier Identification : Component Manufacturer Name : Amvian Mexico S DE RL DE CV Address : Libramiento Oscar Flores No. 1305-3 Ramos Arizpe Foreign States 25900 Country : Mexico Chronology : Part 573 Safety Recall Report 23V-339 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 On March 13, 2023, Transport Canada notified GM Canada that a 2022 model year GMC Terrain failed CMVSS 210.2(3)(b) compliance testing. The vehicle was observed to have lower LATCH child seat anchorages with diameters of 6.34mm and 6.41mm, which exceeded the regulation’s 6 mm ± 0.1 mm diameter requirement. On March 14, 2023, GM opened a product investigation. GM’s investigation determined that GM’s supplier periodically used a coating provider whose process controls were inadequate to monitor variation in the finish applied to the LATCH anchorage bars. On April 28, 2023, GM completed a survey on 72 GM employee-owned vehicles, which identified 56 non-conforming parts. GM is not aware of any warranty claims or field complaints associated with this condition. On May 4, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a noncompliance recall. Description of Remedy : Description of Remedy Program : Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars. Pursuant to 577.11, GM will provide reimbursement to owners for repairs according to the plan submitted on May 12, 2021. How Remedy Component Differs from Recalled Component : Refinished LATCH bars will comply with FMVSS 225. Identify How/When Recall Condition was Corrected in Production : Containment and rework efforts were fully implemented at GM’s assembly plants on April 5, 2023. Recall Schedule : Description of Recall Schedule : Dealers will be notified on May 11, 2023. Customer notification is estimated to begin on June 26, 2023. Planned Dealer Notification Date : MAY 11, 2023 – MAY 11, 2023 Planned Owner Notification Date : JUN 26, 2023 – JUN 26, 2023 * NR – Not Reported
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Reference Number: GCUS-3-2950 REVISION: N232403240-02 – Noncompliance Recall – Child Seat Anchor Interference – Customer Letter GLOBAL SAFETY FIELD INVESTIGATIONS DCS6581 URGENT – DISTRIBUTE IMMEDIATELY Date: May 24, 2023 Subject: REVISION: N232403240-02 – Noncompliance Recall Child Seat Anchor Interference Customer Letter Added Models: 2020-2023 Chevrolet Equinox 2020-2023 GMC Terrain To: All General Motors Dealers This bulletin has been revised to add the customer notification letter. Please discard all previous copies of bulletin N232403240-01. Customer Letter Mailing The customer letter mailing will begin on June 6, 2023. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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