N232403240 Child Seat Anchor Interference – 2020-2023 Chevrolet Equinox & GMC Terrain

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May 11, 2023 NHTSA CAMPAIGN NUMBER: 23V339000

Child Seat Anchors May Not Function/FMVSS 225

The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.

 

NHTSA Campaign Number: 23V339000

Manufacturer General MotorseBay, LLC

Components CHILD SEAT

Potential Number of Units Affected 668,187

 

Summary

General MotorseBay, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Restraint Anchorage Systems.”

 

Remedy

Owners are advised to install child seats using the vehicle’s rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters are expected to be mailed June 26, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N232403240.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General MotorseBay has decided that certain 2020 – 2023 model year Chevrolet Equinox and GMC Terrain vehicles may not conform to S9.1.1(a) of Federal/Canada Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.”, (CMVSS) No. 210.2, “Lower Universal Anchorage Systems for Restraint Systems and Booster Seats”. One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement. Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars. Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed.

 

Correction

Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars.

 

Parts

QuantityPart NamePart No.
13M Single Step Primer3M 08681 Or Equivalent

 


Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240
Child Seat Anchor Interference

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the NonCompliance Recall identified above.

 

Q1) Which vehicles are involved?

Certain 2020-2023 model year Chevrolet Equinox and GMC Terrain vehicles

 

Q2) What is the issue or condition?

Certain vehicles may not conform to S9.1.1(a) of Federal Motor Vehicle Safety Standard (FMVSS) No. 225, “Child restraint anchorage systems.”, (CMVSS) No. 210.2, “Lower Universal Anchorage Systems for Restraint Systems and Booster Seats”.  One or more of the four rear seat lower child seat LATCH anchorage bars may have been finished with excessive powder coating, which could cause portions of the bar to exceed FMVSS 225’s 6 mm ± 0.1 mm diameter requirement.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

None

 

Q4) What is the remedy/repair?

Dealers will inspect and, if necessary, remove and replace the finish on rear seat lower child seat LATCH anchorage bars.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

Excessive powder coating could, in rare cases, prevent the installation of a child seat using the LATCH anchorage bars.  Should this occur, owners should install child seats in the subject vehicles using the vehicle’s rear seat belts, in accordance with the vehicle owner’s manual and child-seat manufacturer’s installation instructions, until the recall repair is performed.  If child seats are not properly installed, there is increased risk of injury in a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation? 

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On March 13, 2023, Transport Canada notified GM Canada that a 2022 model year GMC Terrain failed CMVSS 210.2(3)(b) compliance testing. The vehicle was observed to have lower LATCH child seat anchorages with diameters of 6.34mm and 6.41mm, which exceeded the regulation’s 6 mm ± 0.1 mm diameter requirement. On March 14, 2023, GM opened a product investigation.

GM’s investigation determined that GM’s supplier periodically used a coating provider whose process controls were inadequate to monitor variation in the finish applied to the LATCH anchorage bars. On April 28, 2023, GM completed a survey on 72 GM employee-owned vehicles, which identified 56 non-conforming parts. GM is not aware of any warranty claims or field complaints associated with this condition.

On May 4, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a noncompliance recall.

 


8 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLETEQUINOX2020-2023
GMCTERRAIN2020-2023

 


12 Associated Documents

Remedy Instructions and TSB

RCRIT-23V339-0336.pdf 947.873KB

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Noncompliance Notice 573 Report

RCLRPT-23V339-6224.PDF 214.473KB

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Recall Acknowledgement

RCAK-23V339-3783.pdf 645.696KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re N232403240 – Noncompliance Recall Child Seat Anchor Interference

RCMN-23V339-7105.pdf 133.851KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference

RMISC-23V339-2284.pdf 103.873KB

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Manufacturer Notices(to Dealers,etc – Dealer Message re REVISION: N232403240-01 – Noncompliance Recall Child Seat Anchor Interference Revised Condition Statement, Part Information

RCMN-23V339-0607.pdf 154.705KB

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Remedy Instructions and TSB

RCRIT-23V339-8676.pdf 949.695KB

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Recall 573 Report – 5/17/23

RCLRPT-23V339-5773.PDF 214.488KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference

RMISC-23V339-0113.pdf 104.118KB

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Remedy Instructions and TSB

RCRIT-23V339-7877.pdf 968.968KB

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Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N232403240-02 – Noncompliance Recall Child Seat Anchor Interference

RCMN-23V339-5412.pdf 156.833KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N232403240 Child Seat Anchor Interference

RMISC-23V339-9081.pdf 104.118KB

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