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May 25, 2023 NHTSA CAMPAIGN NUMBER: 23V367000
High-Voltage Battery Connections Improperly Welded
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 23V367
Manufacturer General Motors, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 5
Summary
General Motors, LLC (GM) is recalling certain 2022 GMC Hummer
EV and 2023 Cadillac
Lyriq vehicles. Certain connections within the high-voltage battery pack may be out of position or incorrectly welded, which can cause a loss of drive power.
Remedy
Dealers will replace the high-voltage battery pack, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact GM’s Cadillac customer service at 1-800-458-8006 and the EV Concierge number: 1-833-HUMMER
-EV (1-833-486-6373). GM’s number for this recall is N232404441.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in four 2023 model year Cadillac
LYRIQ vehicles and one 2022 model year GMC HUMMER
EV Pickup vehicle. Certain connections within the high-voltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash.
Correction
Dealers will replace the high voltage battery pack.
Parts
Quantity | Part Name | Part No. |
1 | High Voltage Battery Assembly | |
6 | Engine Coolant US | 12378390 ![]() |
Engine Coolant CA | 10953456 |
Frequently Asked Questions (FAQs) for Safety Recall N232404441
HV Battery Loss of Propulsion
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
General Motors has decided that a defect which relates to motor vehicle safety exists in one 2022 model year GMC HUMMER
EV Pickup vehicle.
Q2) What is the issue or condition?
Certain connections within the high-voltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A battery warning light and “Service High Voltage System” message will display in the instrument panel. A “Charging Disabled” or “Vehicle Will Not Restart” message will also display.
Q4) What is the remedy/repair?
Dealers will replace the high voltage battery pack.
Q5) What is the safety risk? Is the vehicle safe to drive?
Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
On March 22, 2023, a GM engineer submitted an issue to GM’s Speak Up For Safety program after identifying certain battery modules containing conditions that were not detected during end-of-line testing. GM opened a product investigation on April 11, 2023.
GM’s investigation determined that the pass/fail logic in certain battery module end-of-line test equipment was disabled on January 19, 2023 during a software maintenance update and inadvertently not reenabled until March 20, 2023. Manufacturing data was analyzed to identify battery packs containing suspect modules built during this production period. Four of the five vehicles containing a suspect battery pack are at GM dealerships and are not in customer possession. GM’s investigation has not identified any field claims related to this condition.
On May 18, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall.
2 Affected Products
Vehicles
8 Associated Documents
Recall Acknowledgement
RCAK-23V367-2945.pdf 700.075KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N232404441 HV Battery Loss of Propulsion
RMISC-23V367-6502.pdf 98.666KB
Defect Notice 573 Report
RCLRPT-23V367-8047.PDF 214.336KB
Remedy Instructions and TSB
RCRIT-23V367-9770.pdf 294.477KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Update on Stop Delivery – Reference Number N232404440 HV Battery Loss of Propulsion VINS Moved to Safety Recall N232404441
RCMN-23V367-3102.pdf 147.452KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N232404441-01 – Safety Recall HV Battery Loss of Propulsion
RCMN-23V367-8396.pdf 109.363KB
Remedy Instructions and TSB
RCRIT-23V367-6269.pdf 338.619KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V367-5657.pdf 54.352KB
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Safety Recall N232404441 HV Battery Loss of Propulsion Copyright 2023 General Motors. All Rights Reserved. Page 1 of 6 Release Date: May 2023 Revision: 00 Attention: This is a phased launch. Parts are currently available for the one GMC HUMMER EV. This vehicle was placed in “Open” status in IVH on May 25, 2023. Parts are currently NOT available for the four Cadillac LYRIQs. Vehicles involved in this recall were placed on stop delivery March 24, 2023 under N232404440. These vehicles were moved to N232404441 and placed as “Incomplete – Remedy Not Available” status in IVH on May 25, 2023, and are on stop delivery until parts are available for the repairs in this bulletin to be performed. We anticipate parts availability for the Cadillac LYRIQ in the very near future and will revise this bulletin when parts become available. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. For the HUMMER EV vehicle: This field action must only be completed by GMC EV certified dealers and repairs must be performed by a technician who has successfully completed the required EV training. For the LYRIQ vehicles: This field action must only be completed by Cadillac dealers who have met EV Readiness Requirements, and the repair must be performed by a technician who has successfully completed the required EV training. Danger: Carefully read this bulletin before beginning the remedy procedure. This bulletin contains important legal and safety requirements that must be followed in order to safely replace the vehicle’s high voltage battery in compliance with applicable federal, state, provincial, and local laws. To avoid injury or death, use of a forklift that meets the specifications outlined in bulletin 22-NA-114 is required to safely load and unload crated HV batteries into and out of delivery trucks. Failure to carefully follow the procedures in this bulletin may result in serious injury or death. Important: Dealers must submit a core return request through the “SNT ALFRED – High Voltage Battery Order and Returns” app in Global Connect. The app is available in the Global Connect Center. It is the same app used to order batteries for the recall. DO NOT CALL CCA Logistics or XPO directly. Important: Shipment of these high voltage batteries is regulated by dangerous goods transportation laws. GM Dealer Parts and Accessories Policies and Procedures requires that dealers comply with all applicable dangerous goods transportation laws, including but not limited to having at least one employee be certified in the transportation of dangerous goods as required by law. Additional resources for dangerous goods transportation can be found as part of appendix G in the latest version of Service Bulletin #99-00-89-019. As the shipper of record, dealers are responsible for compliance with all applicable international, federal, state, provincial, or local dangerous goods transportation laws. This includes, but is not limited to, proper labeling, marking, completion of shipping papers, and packaging. Failure to comply with federal dangerous goods transportation laws may result in a violation of the U.S. Hazardous Materials Transportation Act, as amended, and its implementing regulations issued by the U.S. DOT at Title 49, Volumes 2-3, of the CFR and could subject you to fines of up to $89,678 for each violation, except the maximum fine is $209,249 if the violation results in death, serious illness, or severe injury to any person or substantial destruction of property. Danger: Prior to packaging and requesting the core return you are required to verify the core is safe to ship by checking the appropriate box in the SNT ALFRED App via Global Connect. Make Model Model Year RPO Description From To Cadillac LYRIQ 2023 2023 GMC HUMMER EV 2022 2022 Safety Recall N232404441 HV Battery Loss of Propulsion Page 2 of 6 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in four 2023 model year Cadillac LYRIQ vehicles and one 2022 model year GMC HUMMER EV Pickup vehicle. Certain connections within the high-voltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. Correction Dealers will replace the high voltage battery pack. Parts Quantity Part Name Part No. 1 High Voltage Battery Assembly * 6 Engine Coolant 12378390 US 10953456 CA * See “Parts Ordering Information” section below. Storage Guidelines for Containerized High Voltage Batteries • Store the High Voltage Battery and shipping crate flat. • Protect the High Voltage Battery and shipping crate from exposure to liquids, including rain and snow. • Protect the High Voltage Battery and shipping crate from physical damage. Parts Ordering Information For US Dealers: In order to simplify the ordering process for high voltage batteries necessary to perform repairs under THIS RECALL, the high voltage battery ordering process requiring authorization from the Technical Assistance Center (TAC) is not required. Battery ordering will be completed using the “SNT ALFRED – High Voltage Battery Order and Returns” app in GlobalConnect. The application can be located in either the “App Center” or “Parts Department” in GlobalConnect. All other high voltage battery orders NOT related to the recall must continue to be authorized through Technical Assistance. Once you locate and enter the app you will be connected directly to the SNT ALFRED portal. At this point simply click “Create New Order” to begin the process to order a high voltage battery. Before visiting the SNT ALFRED ordering portal, please have all required information available (shown below). Please be advised that you will be restricted from ordering a High Voltage Battery, if you have not met all the EV requirements. An applicable forklift on premise, hoist meeting the specifications published in 22-NA-114, the essential tools to perform the recall (listed below), applicable charger and certified EV technician are required. Note that in addition to order placement, this app is also used to arrange for the high voltage battery core return and to request replacement packaging material and parts. 6305350 Required Information for U.S. Dealer Name: __________________ Dealer Code: _________________________ Shipping Address: ______________________________________ Contact At Dealership (include phone number and email address): _____________________ Dealerships Preferred Dealer Delivery Time/Date for Dealer Forklift Operator (Must be within 24 hours of the order time): _________________________ Hours of operation: _________________ Safety Recall N232404441 HV Battery Loss of Propulsion Page 3 of 6 VIN #_________________________ Old Battery Identification Number (BIN): __________________ Model Year: _________________ Parts Retention and Return Parts Retention and Returns (United States Service Agents ONLY) All high voltage batteries are GM assets and must be returned. Dealers are to return the high voltage battery as soon as possible after completion of the repair. If the batteries are not returned, the dealer will be invoiced for the core charge. Important: Shipment of these high voltage batteries is regulated by dangerous goods transportation laws. GM Dealer Parts and Accessories Policies and Procedures requires that dealers comply with all applicable dangerous goods transportation laws, including but not limited to having at least one employee be certified in the transportation of dangerous goods as required by law. Additional resources for dangerous goods transportation can be found as part of appendix G in the latest version of Service Bulletin #99-00-89-019. As the shipper of record, dealers are responsible for compliance with all applicable international, federal, state, provincial, or local dangerous goods transportation laws. This includes, but is not limited to, proper labeling, marking, completion of shipping papers, and packaging. Failure to comply with federal dangerous goods transportation laws may result in a violation of the U.S. Hazardous Materials Transportation Act, as amended, and its implementing regulations issued by the U.S. DOT at Title 49, Volumes 2-3, of the CFR and could subject you to fines of up to $89,678 for each violation, except the maximum fine is $209,249 if the violation results in death, serious illness, or severe injury to any person or substantial destruction of property. High Voltage Battery Core Return Process (United States Service Agents ONLY) Important: Dealers must submit a core return request through the “SNT ALFRED – High Voltage Battery Order and Returns” app in Global Connect. The app is available in the Global Connect Center. It is the same app used to order batteries for the recall. DO NOT CALL CCA Logistics or XPO directly. Danger: Prior to packaging and requesting the core return you are required to verify the core is safe to ship by checking the appropriate box in the SNT ALFRED App via Global Connect. DO NOT wait for the warranty claim to be processed before returning the removed high voltage battery. This part is GM’s material and is not claimed under the warranty labor operation. Place a copy of the repair order with the high voltage battery to be returned. Failure to return a copy of the repair order with the shipment may result in a debit. Attach the completed return shipping tag to the shipping crate. DO NOT return the high voltage battery in any crate other than the crate that the service high voltage battery was delivered in. The removed unit must be returned complete in the original shipping crate. For questions about your order status, how to return exchanged material, or to verify battery receipt contact: 1-833-33 GM BSC (1-833-334-6272) Note: If the removed high voltage battery is not returned, the entire transaction will be debited, and the dealer will also be charged the value of a service high voltage battery. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106829 High Voltage Battery Pack Replacement HUMMER EV Lyriq ADD: High Voltage Battery Crating and Uncrating 11.3 7.1 1.8 ZFAT * 9106830 Floor Plan Reimbursement – NEW INVENTORY ONLY N/A ZFAT ** Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction. Required (Warranty Administrator) – Document the OLD and NEW Battery BINs in the “Correction” field on the job card (per Technician Old and New Battery BIN recording on repair order in service procedure). * Submit a $520.00 USD administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. Safety Recall N232404441 HV Battery Loss of Propulsion Page 4 of 6 * Submit a $700.00 USD administrative allowance for recall specific impacts to technician and service department throughput, Business Development Centers, high voltage battery handling and storage, and miscellaneous shop supplies. * Submit a $20.00 administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. * Involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 18-NA-094 for Courtesy Transportation Program guidelines. Floor Plan Reimbursement – NEW INVENTORY ONLY ** For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (March 24, 2023) to the date the repair is completed, and the vehicle is ready for sale (not to exceed TBD days). Vehicle Floor Plan Reimbursement Amount USA 2023 Cadillac LYRIQ TBD REQUIRED: Replacement Battery Identification Number (BIN) Recording (CSMT RPT Method) IMPORTANT: * (TECHNICIAN) the OLD and NEW BATTERY IDENTIFICATION NUMBER (BIN) RECORDING IS REQUIRED per the information in the Service Procedure. It is REQUIRED to record the Battery Identification Number (BIN) using the Certified Service Mobile Toolbox (CSMT) Replacement Part Traceability (RPT) App. Refer to TSB 22-NA-070 for specific information on downloading the App to your mobile phone, how to use/submit the new part serial number/QR code information and other related Q and A. 6305467 If the App is already loaded to your phone, simply: 1. Log into the CSMT RPT application 2. Scan the Vehicle VIN (door pillar QR code or windshield VIN barcode) that the new part is going into and 3. Scan the new part label QR code as shown above and 4. Check the information and if correct then, Submit. (Note: you can verify submission by checking your phone outgoing emails) 5. Repeat steps 1-4 above for Old and New Battery Failure to submit this serial number by RPT may cause the claim to reject. Service Procedure Danger: Failure to use the proper Personal Protective Equipment and failure to carefully follow these procedures may result in serious injury or death. Safety Recall N232404441 HV Battery Loss of Propulsion Page 5 of 6 Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Note: The new Battery Pack provided may have slight differences from your existing battery, such as a lack of the metal heat shields. It is not necessary to transfer anything from the old Battery Pack to the new one. 1. Replace the Hybrid/Electric Vehicle Battery Pack. Refer to Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation in SI. a. Refer to bulletin 22-NA-005 for additional container-specific information on uncrating the new battery you will receive. This bulletin also contains information on packaging and crating the battery that will be removed from the vehicle for return to GM. – After reviewing document 22-NA-005, refer to Hybrid/Electric Vehicle Battery Pack Lifting System and remove the replacement battery pack from the shipping crate. Place the replacement battery pack onto the 4 inch x 4 inch x 8 foot boards. Then remove the EL-53097 EV Battery Lifting Eyebolts for later transfer onto the defective battery pack. 6305353 2. REQUIRED (Technician) – Locate the BIN label on the rear of the battery and record the BIN of both the old and new battery packs on the repair order. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. Safety Recall N232404441 HV Battery Loss of Propulsion Page 6 of 6 All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-367 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : MAY 25, 2023 NHTSA Recall No. : 23V-367 Manufacturer Recall No. : N232404441 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 5 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Cadillac LYRIQ Vehicle Type : Body Style : Power Train : NR Descriptive Information : Battery module test data, part traceability data, and manufacturing records were used to identify vehicles that received a battery pack with one or more suspect battery modules. 4 Cadillac LYRIQ vehicles are affected by this recall. Production Dates : FEB 23, 2023 – MAR 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 GMC HUMMER EV Pickup Vehicle Type : Body Style : Power Train : NR Descriptive Information : Battery module test data, part traceability data, and service records were used to identify the vehicle that received a battery pack with one or more suspect battery modules. 1 GMC HUMMER EV Pickup vehicle is affected by this recall. Production Dates : JAN 28, 2022 – JAN 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-367 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in four 2023 model year Cadillac LYRIQ vehicles and one 2022 model year GMC HUMMER EV Pickup vehicle. Certain connections within the highvoltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. Description of the Cause : A change in the battery module end-of-line testing equipment software temporarily disabled the pass/fail logic within the equipment. Identification of Any Warning that can Occur : A battery warning light and “Service High Voltage System” message will display in the instrument panel. A “Charging Disabled” or “Vehicle Will Not Restart” message will also display. Involved Components : Component Name 1 : HV Battery Pack Assembly Component Description : High Voltage Battery Pack Component Part Number : 24053259, 24053325 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On March 22, 2023, a GM engineer submitted an issue to GM’s Speak Up For Safety program after identifying certain battery modules containing conditions that were not detected during end-of-line testing. GM opened a product investigation on April 11, 2023. GM’s investigation determined that the pass/fail logic in certain battery module end-of-line test equipment was Part 573 Safety Recall Report 23V-367 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 disabled on January 19, 2023 during a software maintenance update and inadvertently not reenabled until March 20, 2023. Manufacturing data was analyzed to identify battery packs containing suspect modules built during this production period. Four of the five vehicles containing a suspect battery pack are at GM dealerships and are not in customer possession. GM’s investigation has not identified any field claims related to this condition. On May 18, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will replace the high voltage battery pack. Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component : Replacement high voltage battery packs contain modules that passed complete end-of-line testing. Identify How/When Recall Condition was Corrected in Production : Pass/fail logic within battery module end-of-line test equipment was reenabled on March 20, 2023. Containment efforts were initiated on March 23, 2023. Recall Schedule : Description of Recall Schedule : Dealers will be notified on May 25, 2023. Customer notification is estimated to begin on July 10, 2023. Planned Dealer Notification Date : MAY 25, 2023 – MAY 25, 2023 Planned Owner Notification Date : JUL 10, 2023 – JUL 10, 2023 * NR – Not Reported
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Safety Recall N232404441 HV Battery Loss of Propulsion Copyright 2023 General Motors. All Rights Reserved. Page 1 of 8 Release Date: June 2023 Revision: 01 Revision Description: Parts are now available for the four 2023 model year Cadillac LYRIQ vehicles. This bulletin has been revised to update the Floor Plan Reimbursement Amount section. The customer letters have also been added. Please discard all previous copies of bulletin N232404441. Attention: Certain 2023 model year Cadillac LYRIQ vehicles involved in this recall were placed on stop delivery March 24, 2023. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Parts are available for the one involved 2022 model year GMC HUMMER EV. This vehicle was placed in “Open” status in IVH on May 25, 2023. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. For the HUMMER EV vehicle: This field action must only be completed by GMC EV certified dealers and repairs must be performed by a technician who has successfully completed the required EV training. For the LYRIQ vehicles: This field action must only be completed by Cadillac dealers who have met EV Readiness Requirements, and the repair must be performed by a technician who has successfully completed the required EV training. Danger: Carefully read this bulletin before beginning the remedy procedure. This bulletin contains important legal and safety requirements that must be followed in order to safely replace the vehicle’s high voltage battery in compliance with applicable federal, state, provincial, and local laws. To avoid injury or death, use of a forklift that meets the specifications outlined in bulletin 22-NA-114 is required to safely load and unload crated HV batteries into and out of delivery trucks. Failure to carefully follow the procedures in this bulletin may result in serious injury or death. Important: Dealers must submit a core return request through the “SNT ALFRED – High Voltage Battery Order and Returns” app in Global Connect. The app is available in the Global Connect Center. It is the same app used to order batteries for the recall. DO NOT CALL CCA Logistics or XPO directly. Important: Shipment of these high voltage batteries is regulated by dangerous goods transportation laws. GM Dealer Parts and Accessories Policies and Procedures requires that dealers comply with all applicable dangerous goods transportation laws, including but not limited to having at least one employee be certified in the transportation of dangerous goods as required by law. Additional resources for dangerous goods transportation can be found as part of appendix G in the latest version of Service Bulletin #99-00-89-019. As the shipper of record, dealers are responsible for compliance with all applicable international, federal, state, provincial, or local dangerous goods transportation laws. This includes, but is not limited to, proper labeling, marking, completion of shipping papers, and packaging. Failure to comply with federal dangerous goods transportation laws may result in a violation of the U.S. Hazardous Materials Transportation Act, as amended, and its implementing regulations issued by the U.S. DOT at Title 49, Volumes 2-3, of the CFR and could subject you to fines of up to $89,678 for each violation, except the maximum fine is $209,249 if the violation results in death, serious illness, or severe injury to any person or substantial destruction of property. Danger: Prior to packaging and requesting the core return you are required to verify the core is safe to ship by checking the appropriate box in the SNT ALFRED App via Global Connect. Make Model Model Year RPO Description From To Cadillac LYRIQ 2023 2023 GMC HUMMER EV 2022 2022 Safety Recall N232404441 HV Battery Loss of Propulsion Page 2 of 8 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in four 2023 model year Cadillac LYRIQ vehicles and one 2022 model year GMC HUMMER EV Pickup vehicle. Certain connections within the high-voltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. Correction Dealers will replace the high voltage battery pack. Parts Quantity Part Name Part No. 1 High Voltage Battery Assembly * 6 Engine Coolant 12378390 US 10953456 CA * See “Parts Ordering Information” section below. Storage Guidelines for Containerized High Voltage Batteries • Store the High Voltage Battery and shipping crate flat. • Protect the High Voltage Battery and shipping crate from exposure to liquids, including rain and snow. • Protect the High Voltage Battery and shipping crate from physical damage. Parts Ordering Information For US Dealers: In order to simplify the ordering process for high voltage batteries necessary to perform repairs under THIS RECALL, the high voltage battery ordering process requiring authorization from the Technical Assistance Center (TAC) is not required. Battery ordering will be completed using the “SNT ALFRED – High Voltage Battery Order and Returns” app in GlobalConnect. The application can be located in either the “App Center” or “Parts Department” in GlobalConnect. All other high voltage battery orders NOT related to the recall must continue to be authorized through Technical Assistance. Once you locate and enter the app you will be connected directly to the SNT ALFRED portal. At this point simply click “Create New Order” to begin the process to order a high voltage battery. Before visiting the SNT ALFRED ordering portal, please have all required information available (shown below). Please be advised that you will be restricted from ordering a High Voltage Battery, if you have not met all the EV requirements. An applicable forklift on premise, hoist meeting the specifications published in 22-NA-114, the essential tools to perform the recall (listed below), applicable charger and certified EV technician are required. Note that in addition to order placement, this app is also used to arrange for the high voltage battery core return and to request replacement packaging material and parts. 6305350 Required Information for U.S. Dealer Name: __________________ Dealer Code: _________________________ Shipping Address: ______________________________________ Contact At Dealership (include phone number and email address): _____________________ Dealerships Preferred Dealer Delivery Time/Date for Dealer Forklift Operator (Must be within 24 hours of the order time): _________________________ Hours of operation: _________________ Safety Recall N232404441 HV Battery Loss of Propulsion Page 3 of 8 VIN #_________________________ Old Battery Identification Number (BIN): __________________ Model Year: _________________ Parts Retention and Return Parts Retention and Returns (United States Service Agents ONLY) All high voltage batteries are GM assets and must be returned. Dealers are to return the high voltage battery as soon as possible after completion of the repair. If the batteries are not returned, the dealer will be invoiced for the core charge. Important: Shipment of these high voltage batteries is regulated by dangerous goods transportation laws. GM Dealer Parts and Accessories Policies and Procedures requires that dealers comply with all applicable dangerous goods transportation laws, including but not limited to having at least one employee be certified in the transportation of dangerous goods as required by law. Additional resources for dangerous goods transportation can be found as part of appendix G in the latest version of Service Bulletin #99-00-89-019. As the shipper of record, dealers are responsible for compliance with all applicable international, federal, state, provincial, or local dangerous goods transportation laws. This includes, but is not limited to, proper labeling, marking, completion of shipping papers, and packaging. Failure to comply with federal dangerous goods transportation laws may result in a violation of the U.S. Hazardous Materials Transportation Act, as amended, and its implementing regulations issued by the U.S. DOT at Title 49, Volumes 2-3, of the CFR and could subject you to fines of up to $89,678 for each violation, except the maximum fine is $209,249 if the violation results in death, serious illness, or severe injury to any person or substantial destruction of property. High Voltage Battery Core Return Process (United States Service Agents ONLY) Important: Dealers must submit a core return request through the “SNT ALFRED – High Voltage Battery Order and Returns” app in Global Connect. The app is available in the Global Connect Center. It is the same app used to order batteries for the recall. DO NOT CALL CCA Logistics or XPO directly. Danger: Prior to packaging and requesting the core return you are required to verify the core is safe to ship by checking the appropriate box in the SNT ALFRED App via Global Connect. DO NOT wait for the warranty claim to be processed before returning the removed high voltage battery. This part is GM’s material and is not claimed under the warranty labor operation. Place a copy of the repair order with the high voltage battery to be returned. Failure to return a copy of the repair order with the shipment may result in a debit. Attach the completed return shipping tag to the shipping crate. DO NOT return the high voltage battery in any crate other than the crate that the service high voltage battery was delivered in. The removed unit must be returned complete in the original shipping crate. For questions about your order status, how to return exchanged material, or to verify battery receipt contact: 1-833-33 GM BSC (1-833-334-6272) Note: If the removed high voltage battery is not returned, the entire transaction will be debited, and the dealer will also be charged the value of a service high voltage battery. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106829 High Voltage Battery Pack Replacement HUMMER EV LYRIQ ADD: High Voltage Battery Crating and Uncrating 11.3 7.1 1.8 ZFAT * 9106830 Floor Plan Reimbursement – NEW INVENTORY ONLY N/A ZFAT ** Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair transaction. Required (Warranty Administrator) – Document the OLD and NEW Battery BINs in the “Correction” field on the job card (per Technician Old and New Battery BIN recording on repair order in service procedure). * Submit a $520.00 USD administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. Safety Recall N232404441 HV Battery Loss of Propulsion Page 4 of 8 * Submit a $700.00 USD administrative allowance for recall specific impacts to technician and service department throughput, Business Development Centers, high voltage battery handling and storage, and miscellaneous shop supplies. * Submit a $20.00 administrative allowance for return of the used high voltage battery assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. * Involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 18-NA-094 for Courtesy Transportation Program guidelines. Floor Plan Reimbursement – NEW INVENTORY ONLY ** For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (March 24, 2023) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 73 days). Vehicle Floor Plan Reimbursement Amount USA 2023 Cadillac LYRIQ $15.01 REQUIRED: Replacement Battery Identification Number (BIN) Recording (CSMT RPT Method) IMPORTANT: * (TECHNICIAN) the OLD and NEW BATTERY IDENTIFICATION NUMBER (BIN) RECORDING IS REQUIRED per the information in the Service Procedure. It is REQUIRED to record the Battery Identification Number (BIN) using the Certified Service Mobile Toolbox (CSMT) Replacement Part Traceability (RPT) App. Refer to TSB 22-NA-070 for specific information on downloading the App to your mobile phone, how to use/submit the new part serial number/QR code information and other related Q and A. 6305467 If the App is already loaded to your phone, simply: 1. Log into the CSMT RPT application 2. Scan the Vehicle VIN (door pillar QR code or windshield VIN barcode) that the new part is going into and 3. Scan the new part label QR code as shown above and 4. Check the information and if correct then, Submit. (Note: you can verify submission by checking your phone outgoing emails) 5. Repeat steps 1-4 above for Old and New Battery Failure to submit this serial number by RPT may cause the claim to reject. Service Procedure Danger: Failure to use the proper Personal Protective Equipment and failure to carefully follow these procedures may result in serious injury or death. Safety Recall N232404441 HV Battery Loss of Propulsion Page 5 of 8 Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Note: The new Battery Pack provided may have slight differences from your existing battery, such as a lack of the metal heat shields. It is not necessary to transfer anything from the old Battery Pack to the new one. 1. Replace the Hybrid/Electric Vehicle Battery Pack. Refer to Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation in SI. a. Refer to bulletin 22-NA-005 for additional container-specific information on uncrating the new battery you will receive. This bulletin also contains information on packaging and crating the battery that will be removed from the vehicle for return to GM. – After reviewing document 22-NA-005, refer to Hybrid/Electric Vehicle Battery Pack Lifting System and remove the replacement battery pack from the shipping crate. Place the replacement battery pack onto the 4 inch x 4 inch x 8 foot boards. Then remove the EL-53097 EV Battery Lifting Eyebolts for later transfer onto the defective battery pack. 6305353 2. REQUIRED (Technician) – Locate the BIN label on the rear of the battery and record the BIN of both the old and new battery packs on the repair order. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. Safety Recall N232404441 HV Battery Loss of Propulsion Page 6 of 8 All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letters is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letters included with this bulletin). GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Safety Recall N232404441 HV Battery Loss of Propulsion Page 7 of 8 June 2023 This notice applies to your vehicle, VIN: 1GT40FDA3NU100231 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in one 2022 model year GMC HUMMER EV vehicle. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM recall N232404441. • Schedule an appointment with your GMC dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? Certain connections within the high-voltage battery pack in this vehicle may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. What will we do? Your GMC dealer will replace the high voltage battery pack. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle for 1-2 days to complete the repair. What should you do? You should contact your GMC dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the EV Concierge at 1-833-HUMMER-EV (1-833-486-6373) (TTY 711 / 1-800-833-2438). For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V367. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N232404441 Safety Recall N232404441 HV Battery Loss of Propulsion Page 8 of 8 June 2023 This notice applies to your vehicle, VIN: 1GYKPMRK9PZ002149 Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Cadillac LYRIQ vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM recall N232404441. • Schedule an appointment with your Cadillac dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? Certain connections within the high-voltage battery pack in this vehicle may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. What will we do? Your Cadillac dealer will replace the high voltage battery pack. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle for 1-2 days to complete the repair. What should you do? You should contact your Cadillac dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the EV Concierge at 1-844-EV-CADILLAC (1-833-382-2345) (TTY 711 / 1-800-833-2438). For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V367. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N232404441
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Reference Number: 202306050010 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6593 URGENT – DISTRIBUTE IMMEDIATELY Date: June 5, 2023 Subject: N232404441-01 – Safety Recall HV Battery Loss of Propulsion Models: 2023 Cadillac LYRIQ To: Select General Motors Dealers General Motors is releasing Safety Recall N232404441-01 to add the four 2023 model year Cadillac LYRIQ vehicles today. Please see the attached bulletin for details. Vehicles involved in this recall were placed on stop delivery March 24, 2023. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Customer Letter Mailing The customer letter mailing will be via FedEx on June 6, 2023. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated June 5, 2023. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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Reference Number: 202305250008 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6587 URGENT – DISTRIBUTE IMMEDIATELY Date: May 25, 2023 Subject: Update on Stop Delivery – Reference Number N232404440 HV Battery Loss of Propulsion VINS Moved to Safety Recall N232404441 Models: 2023 Cadillac LYRIQ To: Select General Motors Dealers STOP DELIVERY ORDER As previously communicated on March 24, 2023, via GlobalConnect Message Reference Number 202303240001, certain 2023 model year Cadillac LYRIQ vehicles in new vehicle inventory were placed on stop delivery. General Motors has decided that a defect which relates to motor vehicle safety exists in four 2023 model year Cadillac LYRIQ vehicles. Certain connections within the high-voltage battery pack in these vehicles may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. The VINS previously included in Stop Delivery N232404440 have been moved to Safety Recall N232404441. All VINS will remain in “Incomplete. Remedy Not Available” status until the bulletin is released. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied. Parts are not currently available, but when parts are available, dealers will replace the high voltage battery pack. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified. The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this recall. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries. A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect. Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated to display “05/25/2023” under Release Date and “Incomplete. Remedy Not Available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs. We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Reference Number: 202305250007 GLOBAL SAFETY FIELD INVESTIGATIONS DCS6588 URGENT – DISTRIBUTE IMMEDIATELY Date: May 25, 2023 Subject: N232404441 – Safety Recall HV Battery Loss of Propulsion Models: 2022 GMC HUMMER EV To: Vera Cadillac Buick GMC General Motors is releasing Safety Recall N232404441 for one GMC HUMMER EV vehicle today. The customer owned VIN is 1GT40FDA3NU100231. Please see the attached bulletin for details. Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin in the near future. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 25, 2023. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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IMPORTANT SAFETY RECALL June 2023 This notice applies to your vehicle, VIN: 1GT40FDA3NUxxxxxx Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect which relates to motor vehicle safety exists in one 2022 model year GMC HUMMER EV vehicle. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM recall N232404441. • Schedule an appointment with your GMC dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? Certain connections within the high-voltage battery pack in this vehicle may be out of position or may not have been correctly welded in the manufacturing process. Under certain circumstances the vehicle may enter a reduced propulsion mode or lose propulsion, which may increase the risk of a crash. What will we do? Your GMC dealer will replace the high voltage battery pack. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle for 1-2 days to complete the repair. What should you do? You should contact your GMC dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the EV Concierge at 1-833-HUMMER-EV (1-833-486-6373) (TTY 711 / 1-800-833-2438). For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V367. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N232404441
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