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May 23, 2024 NHTSA CAMPAIGN NUMBER: 24V366000
Incorrect Tires Installed/FMVSS 110,138
A tire label that does not accurately reflect the installed tires may result in the installation of incorrectly sized tires. In addition, the TPMS may not warn the driver of a drop in tire pressure. Both of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 24V366
Manufacturer General Motors, LLC
Components TIRES
Potential Number of Units Affected 56
Summary
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Colorado vehicles. Incorrect tires may have been installed that do not match the tire label, and the tire pressure monitoring system (TPMS) may provide inaccurate information for the installed tires. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 110, “Tire Selection and Rims” and 138, “Tire Pressure Monitoring Systems.”
Remedy
Dealers will inspect and replace the tires as necessary, free of charge. Owner notification letters are expected to be mailed July 8, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N242444030.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Condition
General Motors has decided that certain 2024 model year Chevrolet Colorado vehicles fail to conform to S4.3.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 and S4.2(a) of FMVSS No. 138. Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires. If the tire label does not accurately reflect the installed tires, owners may choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended cold inflation pressure.
Correction
Dealers will inspect tires and replace if necessary. With the correct tires installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Parts
No parts are required for this inspection.
Chronology :
A GM engineer submitted this issue to GM’s Speak Up For Safety (SUFS) program on March 15, 2024, following notification from GM’s ADI (accessory distributor and installer) that some 20” black wheel packages (LPO SNX) provided to dealers for Colorado Z71 and Trail Boss trim lines may have included incorrect tires. Tires for the two involved trim lines may have been switched. GM opened a product investigation on March 22, 2024. GM’s investigation identified 56 vehicles that may have received incorrect tires.
On May 16, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a noncompliance recall. GM is not aware of any field incidents associated with this defect.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | COLORADO | 2024 |
7 Associated Documents
Miscellaneous Document – Frequently Asked Questions (FAQs) for NonCompliance Recall N242444030 Incorrect Tires
Remedy Instructions and TSB – Safety Bulletin re Incorrect Tires
RCRIT-24V366-7650.pdf 159.351KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Incorrect Tires Inspection Procedure
RCMN-24V366-4378.pdf 157.187KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Dealer Message re Reference Number: GCUS-3-3253 N242444030 – Noncompliance Recall – Incorrect Tires – Inspection Procedure
RCMN-24V366-7128.pdf 155.668KB
Recall 573 Report
RCLRPT-24V366-9763.PDF 214.174KB
Remedy Instructions and TSB – Remedy Instructions for Incorrect Tires
RCRIT-24V366-8229.pdf 158.782KB
Latest Recalls Documents
- DISCOVERER HT3 – The Cooper Discoverer HT3 Light Truck Tire are designed for drivers of pickup trucks and commercial vans, optimized for highway driving
- WET TRACTION – With four wide channels, these all season tires help provide better control in wet conditions; they feature additional biting edges to help maximize stability
- GREAT WEAR & TRACTION – These tires feature a tread design that helps repel stone and debris for greater traction; they are engineered to help resist abnormal wear
- QUIET RIDE – Enjoy a peaceful drive with these light pickup truck tires featuring a quiet running tread design
- 45-DAY SATISFACTION GUARANTEE – Take time to make sure these SUV & truck tires are the right ones for your vehicle; Cooper Tires offers a 45-Day Satisfaction Guarantee to test out your new tires
- Deep grooves expel water and slush for superior wet traction
- Full depth sipes improve grip
- All-terrain and all-weather compound construction
- Engineered full depth Sipes and Grooves
- 3 PEAK MOUNTAIN SNOWFLAKE CERTIFIED - Experience year-round performance with the Trail Blade A/T tires, rigorously tested to excel in winter conditions and stamped with the 3PMS certification for reliable grip in snow.
- WAVE SHAPED SIPES TECHNOLOGY - Enjoy superior traction in all weather conditions, thanks to the innovative wave shaped sipes that enhance grip and safety on the road.
- EFFICIENT WATER AND SNOW EVACUATION - Drive confidently through wet and snowy roads as the four wide and lateral channels efficiently flush out water and snow from the contact patch, reducing the risk of hydroplaning.
- STABLE AND PRECISE HANDLING - The linked center rib design of the Trail Blade A/T tires ensures a stable and responsive driving experience, giving you control and confidence in various weather environments.
- 50,000 MILE TREADWEAR WARRANTY - Invest in your vehicle's performance with Atturo's Trail Blade A/T tires, backed by a generous 50,000-mile treadwear warranty for long-lasting all-terrain reliability.
- Designed for use on CUVs, SUVs, and light trucks
- Four wide grooves and open shoulders remove water from the tire to reduce the risk of hydroplaning on wet roads
- Dense siping and notched center ribs create additional biting edges to boost grip and braking performance
- Country Of Origin: US
- EVOLUTION M/T – The Cooper Evolution M/T SUV & Light Truck Tire gives you confidence to power through mud and tackle dirt roads so you can power through uneven rock and rough terrain; the tire is studdable for extra traction in winter weather
- ALL-TERRAIN TIRE – Bold tread patterns featuring Earth Diggers Technology lets you tackle tricky terrain by digging into mud, sand, and dirt with large blocks with alternating mud scoops
- MUD TRACTION – These off-road new tires feature deep, wide trenches designed for enhanced traction to help clear thick mud from the tire thanks to Mud Slingers Technology
- STRONG AND DURABLE – This all-terrain Cooper Evolution M/T light truck and SUV tire boosts durability with Stone Barriers featuring ridges designed to help protect against damage from sharp rocks and expel lodged stones and off-road debris
- : 45-DAY SATISFACTION – Take time to make sure these new SUV & truck tires are the right ones for your vehicle; Cooper Tires offers a 45-Day Satisfaction to test out your new tires
- Treadlife: N/A
- Tires Only
- Season: All Season, Performance: Mud Terrain
- Car Type: Light Truck
- Load Range C, 6-Ply Rated, 6-PR
- TIRE SPECIFICATION: Tire and wheel mode: 4.10/3.50-4; Tire diameter: 10 inch; Tire width: 3.15 inch; Axle bore hole diameter: 5/8-inch; Offset hub length: 2.2 inch; Rim diameter: 4.52 inch.Before purchasing, please check the tire size, hub length and axle
- SOLID TIRE ADVANTAGE: The solid airless tire without inner tube, which has the features of good wear-resistance, puncture proof, no inflation, and rot resistance. Suitable for all-terrain use. No flat tire worries forever (NOT FOR HIGHWAY USE)
- HIGH-QUALITY MATERIAL AND ONE PIECE WELDED RIM : The solid tires are made of high-quality PU. The rims are made of premium steel and precision ball bearings. Rim are high-strength one-piece welded rim. More sturdy and more durable, ensure longer service life
- APPLICABLE MODELS: The 10" solid wheels are suitable for a variety of applications such as hand truck, wheelbarrow, dolly, gorilla cart, wagon, small trailer, air compressor, yard cart, dump cart, lawn mower, utility cart, pressure washer,go kart and more
- CUSTOMER SERVICE: High-quality 4.10/3.50-4 flat free tires save you time and money. If you have any questions, please contact us and we will respond to your questions within 24 hours
- Treadlife: 50,000 miles
- Tire Only
- Season: All Season, Performance: Extreme Terrain
- Car Type: Truck/SUV
- Load Range XL, 4-Ply Rated, 4-PR
- 10 Inch Solid Rubber Tire and Wheel: Upgrade your equipment with our 10-inch solid rubber tire wheels, a resilient 4.10/3.50-4" tire replacement! Designed for tough outdoor conditions and rough terrains, unmatched durability and reliability. With premium steel rims reinforced with four screws, these flat-free tires ensure a sturdy construction for all your rugged tasks.
- Replacement 4.10/3.50-4" Tires and Wheels: These solid rubber tire and wheel assemblies serve as universal replacements, compatible with tires featuring an outer diameter of 10.3 inches, tire widths of 3.2 inches, 2.16-inches hub offset and a 5/8-inch axle borehole. Perfect for a variety of applications, they offer a reliable alternative to traditional tires.
- Heavy-Duty Run-Flat Wheel Assemblies: It all begins with premium-quality materials. These flat-free tires are made of layered 100% premium rubber and solid polyurethane, while the rim is made from premium-quality steel. The solid and durable construction ensures that the tires are wear, puncture, tear, and rot-resistant. While the rims are steel with solid metal hubs that resist impact cracks and suitable for all-terrain use.
- Sawtooth Tread and Double-Sealed Bearings: Featuring sawtooth tire treads for enhanced traction, these tires enable smooth maneuverability. The double-sealed ball bearings ensure flexible rotations and effective load balancing, allowing you to expend less effort during use.
- Compatible with Gorilla Carts Garden Carts: Our 10-inch 4.10/3.50-4 solid flat-free tires are widely used across commercial and home applications. They are compatible with gorilla carts, hand trucks, dollies, trolleys, wheelbarrows, yard trailers, air compressors, generators, and more, making them an excellent choice for versatile use.
SEOCONTENT-START
Frequently Asked Questions (FAQs) for NonCompliance Recall N242444030
Incorrect Tires
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the NonCompliance Recall identified above.
Q1) Which vehicles are involved?
A1) Certain 2024 model year Chevrolet Colorado vehicles.
Q2) What is the issue or condition?
A2) Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
A3) None
Q4) What is the remedy/repair?
A4) Dealers will inspect tires and replace if necessary. With the correct tires installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Q5) What is the safety risk? Is the vehicle safe to drive?
A5) If the tire label does not accurately reflect the installed tires, owners may choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended cold inflation pressure.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions? A8) If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this recall?
A9) Customers who own a vehicle involved in this recall will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://experience.gm.com/ownercenter/recalls or via NHTSA’s website at http://www.nhtsa.gov.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
**************************************************************************************************************
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
May 2024
Revision:
00
Attention:
This bulletin contains an inspection procedure for vehicles that are in dealer inventory. Vehicles that pass the inspection procedure contained in this bulletin can be sold and delivered to the customer. Vehicles that DO NOT PASS the inspection procedure contained in this bulletin cannot be sold or delivered to the customer. When parts become available, a revision will be made to this bulletin to allow for the repair of these vehicles, and if applicable, floor plan reimbursement will also be added for vehicles which did not pass the inspection procedure.
Vehicles that pass this inspection procedure can be delivered and closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9106717.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the inspection contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Colorado
2024
2024
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2024 model year Chevrolet Colorado vehicles fail to conform to S4.3.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 and S4.2(a) of FMVSS No. 138. Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires. If the tire label does not accurately reflect the installed tires, owners may choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended cold inflation pressure.
Correction
Dealers will inspect tires and replace if necessary. With the correct tires installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Parts
No parts are required for this inspection.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106717
Inspect Only – Vehicle Passed Inspection (No Further Action Required)
0.6
ZFAT
N/A
9106718
Inspect Only – Vehicle Did Not Pass Inspection and Will Require Repair – claim submission will not close field action
0.6
ZFAT
N/A
Important: Please select the appropriate labor code when submitting the claim. 9106717 should only be used if the vehicle PASSED the inspection.
Note: When parts become available and the revised bulletin is released, Floor Plan Reimbursement may be included for vehicles which did not pass the inspection procedure.
Note: If Servicing a VIN equipped with Z71, you will find the correct Service Procedure below the Trail Boss Procedure.
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Page 2 of 3
Service Procedure (Trail Boss ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.
1. Inspect all 4 tires for correct size.
• If the tire size is 275/60R20, proceed to Step 2.
• If the tire size is 255/55R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 2 to complete inspection.
2. Inspect the tire information label on the driver side door jamb.
• If the label matches tire size 275/60R20, no further action is required.
• If the label DOES NOT match tire size 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.
Service Procedure (Z71 ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.
1. Inspect all 4 tires for correct size.
• If the tire size is 255/55R20, proceed to Step 2.
• If the tire size is 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 2.
2. Inspect all 4 wheel liners.
• If none of the wheel liners appear damaged, proceed to Step 3.
• If ANY of the Wheel Liners appear damaged, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 3 to complete inspection.
3. Inspect the tire pressure label on the driver side door jamb.
• If the label matches tire size 255/55/R20, no further action is required.
• If the label DOES NOT match tire size 255/55/R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Page 3 of 3
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
**************************************************************************************************************
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Copyright 2024 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
May 2024
Revision:
00
Attention:
This bulletin contains an inspection procedure for vehicles that are in dealer inventory. Vehicles that pass the inspection procedure contained in this bulletin can be sold and delivered to the customer. Vehicles that DO NOT PASS the inspection procedure contained in this bulletin cannot be sold or delivered to the customer. When parts become available, a revision will be made to this bulletin to allow for the repair of these vehicles, and if applicable, floor plan reimbursement will also be added for vehicles which did not pass the inspection procedure.
Vehicles that pass this inspection procedure can be delivered and closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9107434.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the inspection contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Colorado
2024
2024
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2024 model year Chevrolet Colorado vehicles fail to conform to S4.3.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 and S4.2(a) of FMVSS No. 138. Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires. If the tire label does not accurately reflect the installed tires, owners may choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended cold inflation pressure.
Correction
Dealers will inspect tires and replace if necessary. With the correct tires installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Parts
No parts are required for this inspection.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9107434
Inspect Only – Vehicle Passed Inspection (No Further Action Required)
0.6
ZFAT
N/A
9107435
Inspect Only – Vehicle Did Not Pass Inspection and Will Require Repair – claim submission will not close field action
0.6
ZFAT
N/A
Important: Please select the appropriate labor code when submitting the claim. 9107434 should only be used if the vehicle PASSED the inspection.
Note: When parts become available and the revised bulletin is released, Floor Plan Reimbursement may be included for vehicles which did not pass the inspection procedure.
Note: If Servicing a VIN equipped with Z71, you will find the correct Service Procedure below the Trail Boss Procedure.
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Page 2 of 3
Service Procedure (Trail Boss ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.
1. Inspect all 4 tires for correct size.
• If the tire size is 275/60R20, proceed to Step 2.
• If the tire size is 255/55R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 2 to complete inspection.
2. Inspect the tire information label on the driver side door jamb.
• If the label matches tire size 275/60R20, no further action is required.
• If the label DOES NOT match tire size 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.
Service Procedure (Z71 ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.
1. Inspect all 4 tires for correct size.
• If the tire size is 255/55R20, proceed to Step 2.
• If the tire size is 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 2.
2. Inspect all 4 wheel liners.
• If none of the wheel liners appear damaged, proceed to Step 3.
• If ANY of the Wheel Liners appear damaged, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 3 to complete inspection.
3. Inspect the tire pressure label on the driver side door jamb.
• If the label matches tire size 255/55/R20, no further action is required.
• If the label DOES NOT match tire size 255/55/R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
FMVSS Noncompliance Recall
N242444030 Incorrect Tires
Page 3 of 3
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
**************************************************************************************************************
Reference Number: GCUS-3-3253
N242444030 – Noncompliance Recall – Incorrect Tires – Inspection Procedure
GENERAL MOTORS
DCS6902
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 23, 2024
Subject: N242444030 – Noncompliance Recall
Incorrect Tires
Inspection Procedure
Models: 2024 Chevrolet Colorado
General Motors is releasing Noncompliance Recall N242444030 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports for open VINs in their inventory. Dealers can view the attached bulletin and it will also be displayed in Service Information tomorrow.
Please hold all claim submittals until May 24, 2024.
The Stock VIN list of vehicles in dealer inventory is attached to this message. Note: this list is only accurate at the time of report creation and all VINs should be validated in IVH prior to repair.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
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Reference Number: GCUS-3-3253
N242444030 – Noncompliance Recall – Incorrect Tires – Inspection Procedure – Updated Bulletin Attached
GENERAL MOTORS
DCS6902
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 23, 2024
Subject: N242444030 – Noncompliance Recall
Incorrect Tires
Inspection Procedure
Models: 2024 Chevrolet Colorado
General Motors is releasing Noncompliance Recall N242444030 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports for open VINs in their inventory. Dealers can view the attached bulletin and it will also be displayed in Service Information tomorrow.
Please hold all claim submittals until May 24, 2024.
The Stock VIN list of vehicles in dealer inventory is attached to this message. Note: this list is only accurate at the time of report creation and all VINs should be validated in IVH prior to repair.
Frequently Asked Questions Document (FAQs) Attached to this message you will find a document that addresses the most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-366
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC MAY 23, 2024 NHTSA Recall No. : 24V-366 Manufacturer Recall No. : N242444030 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 56 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Chevrolet Colorado Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records and were used to determine the affected vehicles. This recall involves Z71 and Trail Boss trimline vehicles that were ordered with 20” tires with black wheels (LPO SNX). Vehicles with other tire/wheel configurations are not affected by this recall Production Dates : JAN 08, 2024 – MAR 06, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
General Motors has decided that certain 2024 model year Chevrolet Colorado vehicles fail to conform to S4.3.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 and S4.2(a) of FMVSS No. 138. Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires. FMVSS 1 : 110 – Tire selection and rims
FMVSS 2 : 138 – Tire pressure monitoring systems
Description of the Safety Risk : If the tire label does not accurately reflect the installed tires, owners may
choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended
cold inflation pressure. Part 573 Safety Recall Report 24V-366 Page 2 Description of the Cause : The accessory distributor and installer (ADI) was not provided adequate information to supply dealers with the correct tire and wheel combination for vehicles that were ordered with LPO SNX. Tires provided for Z71 and Trail Boss trim lines may have inadvertently been switched. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : TIRE-FRT & RR Component Description : 20” tire with black wheels Component Part Number : 84781640, 23376694 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
A GM engineer submitted this issue to GM’s Speak Up For Safety (SUFS) program on March 15, 2024, following notification from GM’s ADI (accessory distributor and installer) that some 20” black wheel packages (LPO SNX) provided to dealers for Colorado Z71 and Trail Boss trim lines may have included incorrect tires. Tires for the two involved trim lines may have been switched. GM opened a product investigation on March 22, 2024. GM’s investigation identified 56 vehicles that may have received incorrect tires. On May 16, 2024, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a noncompliance recall. GM is not aware of any field incidents associated with this defect. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-366
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Dealers will inspect tires and replace if necessary. With the correct tires
installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Pursuant to 49 C.F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Replacement tires are correct for each trim line. Correct tire information was provided to the ADI on March 11, 2024. Recall Schedule :
Description of Recall Schedule : Dealers will be notified on May 23, 2024. Owner notification is estimated
to begin on July 8, 2024.
Planned Dealer Notification Date : MAY 23, 2024 – MAY 23, 2024
Planned Owner Notification Date : JUL 08, 2024 – JUL 08, 2024
* NR – Not Reported
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