N222372310 Inadequate Fuel Pump Flow – 2021-2022 Chevrolet Equinox & 2022 GMC Terrain

January 19, 2023 NHTSA CAMPAIGN NUMBER: 23V013000

Fuel Pump May Not Provide Sufficient Fuel

An engine stall increases the risk of a crash.

 

NHTSA Campaign Number: 23V013

Manufacturer General MotorseBay logo, LLC

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 23,164

 

Summary

General MotorseBay logo, LLC (GM) is recalling certain 2021-2022 ChevroleteBay logo Equinox and 2022 GMC Terrain vehicles. The fuel pump module may not consistently provide sufficient fuel to the engine, resulting in an engine stall.

 

Remedy

Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed June 5, 2023. Owners may contact ChevroleteBay logo customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222372310.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Product Safety Recall
N222372310 Inadequate Fuel Pump Flow

Release Date: May 2023
Revision: 01

 

Condition

General MotorseBay logo has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year ChevroleteBay logo Equinox and 2022 model year GMC Terrain vehicles. These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine. If the engine does not receive adequate fuel, the vehicle may stall. A vehicle stall could increase the risk of a crash.

 

Correction

Dealers will replace the vehicleโ€™s fuel pump module.

 

Parts

Quantity Part Name Part Number displayed in EPC  Part Number To Be Ordered
1Torque Tube Seal/Gasket (AWD only)2320644923206449
2Retainer (AWD only)2320680823206808
2Seal (AWD only)2320680723206807
1Exhaust System Gasket22816982eBay logo22816982eBay logo
1Fuel Pump Module8478200784997204
1Fuel Pump Module8478201784997203
1Fuel Pump Module (Export)8478202184782021
1Threadlocker* (AWD only) (US)

GM Spec 14657 Grade B

19333511eBay logo(US)19333511eBay logo
Threadlocker* (AWD only) (CA)

GM Spec 14657 Grade B

1095348910953489

 

Service Procedure

Replace the Fuel Tank Fuel Pump Module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.

 

 


Frequently Asked Questions (FAQs) for Safety Recall N222372310
Inadequate Fuel Pump Flow

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

General MotorseBay logo has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 model year ChevroleteBay logo Equinox and 2022 model year GMC Terrain vehicles.

 

Q2) What is the issue or condition?

These vehicles have a condition in which the fuel pump module may not consistently provide sufficient fuel to the engine.  If the engine does not receive adequate fuel, the vehicle may stall.

 

Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?

Drivers may see a check engine light or experience engine hesitation.  The vehicle may not start.

 

Q4) What is the remedy/repair?

Dealers will replace the vehiclesโ€™ fuel pump module.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

A vehicle stall could increase the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair? A6)

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General MotorseBay logo, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSAโ€™s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On August 23, 2022, GM opened an investigation based on a high rate of warranty returns for the fuel tank pump on 2021-2022 model year Equinox and Terrain vehicles. GMโ€™s investigation analyzed field data and field-returned components and conducted an inspection of the tier two supplierโ€™s facility and manufacturing processes.

On December 20, 2022, the tier two supplier informed GM that its manufacturing team made an unauthorized change in the fuel tank pump rolling force on May 2, 2021, but that this error was discovered and corrected by the supplierโ€™s engineering team on June 1, 2021.

GM conducted an analysis of field data relating to claims GM received between May 22, 2021, and December 15, 2022, and identified 710 stall events potentially related to the recall condition. GM has not identified any relevant crashes attributable to this condition.

On January 12, 2023, GMโ€™s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLETeBay logoEQUINOX2021-2022
GMCTERRAIN2022

 


22 Associated Documents

Recall Acknowledgement

RCAK-23V013-4432.pdf 645.217KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S73 – Supplement #1 Certain 2021-2023 Model Year Bronco Sport and 2020-2022 Model Year Escape Vehicles with a 3-cylinder 1.5L Engine PCM Programming and Drain Tube Installation

RCMN-23V013-1473.pdf 12.027KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow

RMISC-23V013-6578.pdf 98.257KB

 


Defect Notice 573 Report

RCLRPT-23V013-9113.PDF 214.328KB

 


Recall 573 Report – 2/10/23

RCLRPT-23V013-8325.PDF 214.356KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow

RMISC-23V013-1231.pdf 98.358KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N222372310 Inadequate Fuel Pump Flow – Population Update in IVH

RCMN-23V013-3205.pdf 64.221KB

 


Recall 573 Report – 2/22/23

RCLRPT-23V013-4596.PDF 214.389KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222372310 – Safety Recall Inadequate Fuel Pump Flow Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-23V013-7146.pdf 108.703KB

 


Recall 573 Report – 2/28/23

RCLRPT-23V013-5622.PDF 214.393KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order โ€“ Expansion of Population Safety Recall – N222372310 – Inadequate Fuel Pump Flow

RCMN-23V013-7121.pdf 93.504KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V013-1396.pdf 94.933KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222372310 – Safety Recall Inadequate Fuel Pump Flow

RCMN-23V013-2935.pdf 188.139KB

 


Remedy Instructions and TSB

RCRIT-23V013-8158.pdf 183.848KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow

RMISC-23V013-5633.pdf 98.236KB

 


Recall 573 Report – 5/19/23

RCLRPT-23V013-4321.PDF 214.392KB

 


Remedy Instructions and TSB

RCRIT-23V013-3159.pdf 185.586KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222372310-01 โ€“ Safety Recall Inadequate Fuel Pump Flow **IMPORTANT PARTS UPDATE**

RCMN-23V013-6264.pdf 167.354KB

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222372310 Inadequate Fuel Pump Flow

RMISC-23V013-5619.pdf 98.236KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V013-7920.pdf 78.971KB

 


Recall Quarterly Report #1, 2023-2

RCLQRT-23V013-8784.PDF 211.14KB

 


Recall Quarterly Report #2, 2023-3

RCLQRT-23V013-8450.PDF 211.382KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V013&docType=RCL

 


 

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