N222393410 Half Shaft Separation From Transmission – 2023 Cadillac XT5 & GMC Acadia

SEOCONTENT-START

Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Copyright 2023 General Motors. All Rights Reserved. Page 1 of 4
Release Date:
February 2023
Revision:
01
Revision Description:
This bulletin is being revised to add the customer letter. Please discard all previous copies of N222393410.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
XT5
2023
2023
GMC
Acadia
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions. If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.
Correction
Dealers will replace passenger side half-shaft assemblies.
Parts
Quantity
Part Name
Part No.
1
Front Wheel Drive Half Shaft
84990739
1
Front Wheel Drive Shaft Nut
11612295
It is estimated that there are only 11 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106610
Replace the Front Wheel Drive Half Shaft – Right Side
1.0
ZFAT
N/A
Service Procedure
Remove and replace the Front Wheel Drive Half Shaft. Refer to Front Wheel Drive Shaft Replacement – Right Side (LSY) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Page 2 of 4
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Page 3 of 4
IMPORTANT SAFETY RECALL
February 2023
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Cadillac XT5 and GMC Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N222393410.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions. If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.
What will we do?
Your GM dealer will replace passenger side half-shaft assemblies. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Cadillac
1-800-333-4223
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V043.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Page 4 of 4
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N222393410

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Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Copyright 2023 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
February 2023
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
XT5
2023
2023
GMC
Acadia
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions. If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.
Correction
Dealers will replace passenger side half-shaft assemblies.
Parts
Quantity
Part Name
Part No.
1
Front Wheel Drive Half Shaft
84990739
1
Front Wheel Drive Shaft Nut
11612295
It is estimated that there are only 10 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106610
Replace the Front Wheel Drive Half Shaft – Right Side
1.0
ZFAT
N/A
Service Procedure
Remove and replace the Front Wheel Drive Half Shaft. Refer to Front Wheel Drive Shaft Replacement – Right Side (LSY) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Page 2 of 3
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Product Safety Recall
N222393410 Half Shaft Separation from Transmission
Page 3 of 3
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification

**************************************************************************************************************

IMPORTANT SAFETY RECALL
February 2023
Dear Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N222393410.
• Schedule an appointment with your dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions. If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.
What will we do?
Your dealer will replace passenger side half-shaft assemblies. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately an hour.
What should you do?
You should contact your preferred dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Customer Assistance Center at 1-800-333-4223 (Cadillac) or 1-800-462-8782 (GMC).
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 23V043.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
GM Recall: N222393410

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6464
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 23, 2023
Subject: REVISION: N222393410-01 – Safety Recall
Half Shaft Separation from Transmission
Customer Letter Added
Models: 2023 Cadillac XT5
2023 GMC Acadia
To: All General Motors Dealers
Bulletin N222393410-01 has been revised to include a copy of the customer notification letter. Please discard all previous copies of bulletin N222393410-01.
Customer Letter Mailing
The customer letter mailing was completed on February 17, 2023.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6431
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 2, 2023
Subject: N222393410 – Safety Recall
Half Shaft Separation from Transmission
Models: 2023 Cadillac XT5
2023 GMC Acadia
To: All General Motors Dealers
General Motors is releasing Safety Recall N222393410 today. The total number of U.S. vehicles involved is approximately 10. Please see the attached bulletin for details.
Frequently Asked Questions Document (FAQs)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated February 2, 2023. A list of vehicles in dealer inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-043
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
General Motors, LLC FEB 02, 2023 NHTSA Recall No. : 23V-043 Manufacturer Recall No. : N222393410 Manufacturer Information :
Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI 48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 10 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Cadillac XT5 Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records and supplier part traceability data were used to identify potentially affected vehicles.
Cadillac XT5 models with the V6 engine are not affected by this recall. Vehicles with passenger side half-shaft assemblies built outside the supplier’s suspect window are not included in this recall. There are 4 Cadillac XT5 vehicles affected by this recall.
Production Dates : DEC 08, 2022 – DEC 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-043 Page 2 Vehicle 2 : 2023-2023 GMC Acadia Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : Manufacturing records and supplier part traceability data were used to identify potentially affected vehicles. GMC Acadia models with the V6 engine are not affected by this recall. Vehicles with passenger side half-shaft assemblies built outside the supplier’s suspect window are not included in this recall. There are 6 GMC Acadia vehicles affected by this recall. Production Dates : JAN 03, 2023 – JAN 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.
Description of the Cause : The half-shaft supplier used an incorrect cutting tool to machine a groove that seats the half-shaft’s retaining snap-ring. Identification of Any Warning
that can Occur : [intentionally left blank] Involved Components : Component Name 1 : SHAFT ASM-FRT WHL DRV HALF
Component Description : Passenger Side Half Shaft Component Part Number : 87832751 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-043 Page 3 Supplier Identification : Component Manufacturer
Name : Nexteer Automotive Address : 3900 E. Holland Rd.
Saginaw Michigan 48601
Country : United States Chronology :
On December 13, 2022, a GM design engineer submitted a report to GM’s Speak Up for Safety (SUFS) program following notification from the supplier of a potential quality spill on right-front half-shafts produced for certain 2023 Cadillac XT5 and GMC Acadia vehicles. The supplier indicated that it may have used an incorrect cutting tool to machine a groove that seats the half-shaft’s retaining snap-ring, potentially resulting in a reduction in retention force of the half-shaft to the transmission. GM opened a product investigation on December 16, 2022. GM’s investigator retrieved and reviewed field data and worked with the supplier to define the nature of the condition, its potential effects on half-shaft retention, and the affected population. Preliminary testing by the supplier indicated that the condition may reduce half- shaft retention substantially below the performance of half-shafts that were correctly manufactured, and in some cases below GM’s minimum retention targets. No field incidents were identified that related to this condition. On January 26, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for vehicles that received suspect passenger side half-shaft assemblies. Description of Remedy :
Description of Remedy Program : Dealers will replace passenger side half-shaft assemblies. Pursuant to 49 C.
F.R. § 573.13(d)(1), all covered vehicles are under warranty, so reimbursement is not offered. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Replacement passenger side half-shaft assemblies are produced outside of the supplier’s suspect window.
The supplier purged all defective shafts on December 9, 2022. GM’s Spring Hill assembly plant started using clean stock on December 13, 2022. Recall Schedule :
Description of Recall Schedule : Dealers will be notified on February 2, 2023. Owner notification is
estimated to begin on March 24, 2023.
Planned Dealer Notification Date : FEB 02, 2023 – FEB 02, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-043
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : MAR 24, 2023 – MAR 24, 2023
* NR – Not Reported

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