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December 15, 2022 NHTSA CAMPAIGN NUMBER: 22V930000
Fire Risk after Seat Belt Pretensioner Deployment
A vehicle fire can increase the risk of injury.
NHTSA Campaign Number: 22V930
Manufacturer General Motors, LLC
Components STRUCTURE, SEAT BELTS
Potential Number of Units Affected 111,242
Summary
General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.
Remedy
Dealers will install metal foil at the carpet near the pretensioner exhaust, and install a pretensioner cover as necessary, free of charge. Letters informing owners of the safety risk were mailed January 23, 2023. Owner notification letters were mailed January 23, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N222383790.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2023 model year Chevrolet Bolt EV vehicles. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury.
Correction
Dealers will install metal foil at the carpet near the pretensioner exhaust.
Parts
Locally sourced foil tape is required for this repair.
Frequently Asked Questions (FAQs) for Safety Recall N222383790
Seatbelt Pretensioner Fire
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
Certain 2020-2023 model year Chevrolet Bolt EV
Q2) What is the issue or condition?
In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
None
Q4) What is the remedy/repair?
Dealers will install metal foil at the carpet near the pretensioner exhaust.
Q5) What is the safety risk? Is the vehicle safe to drive?
Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
Chronology :
This issue was submitted to GM’s Speak Up For Safety (SUFS) program on September 15, 2022, following a report of a 2018 model year Chevrolet Bolt EV in Korea that experienced a fire appearing to have originated in the right-side lower B-pillar area. GM opened an investigation on October 24, 2022.
GM’s investigation identified a total of three potentially relevant field incidents in the subject vehicles involving exhaust from a deployed pretensioner igniting carpet fibers near the B-pillar. GM received notice of these claims on May 26, 2021, August 29, 2022, and October 17, 2022. On December 8, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
7 Affected Products
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | BOLT EV | 2017-2023 |
22 Associated Documents
Remedy Instructions and TSB
RCRIT-22V930-8027.pdf 998.867KB
Recall Acknowledgement
RCAK-22V930-1417.pdf 645.257KB
Defect Notice 573 Report
RCLRPT-22V930-3401.PDF 214.023KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222383790 – Safety Recall Seatbelt Pretensioner Fire
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222383791 Seatbelt Pretensioner Fire
RMISC-22V930-6158.pdf 98.831KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222383790 Seatbelt Pretensioner Fire
RMISC-22V930-1259.pdf 98.622KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Upcoming Safety Recall N222383791 Seatbelt Pretensioner Fire
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222383791 – Safety Recall Seatbelt Pretensioner Fire Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-22V930-3766.pdf 106.689KB
Remedy Instructions and TSB
RCRIT-22V930-9322.pdf 958.947KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222383790-01 – Safety Recall Seatbelt Pretensioner Fire Customer Letter Added
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222383790 Seatbelt Pretensioner Fire
RMISC-22V930-2568.pdf 98.622KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V930-5218.pdf 132.077KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V930-2357.pdf 81.456KB
Recall 573 Report – 2/16/23
RCLRPT-22V930-7353.PDF 214.02KB
Remedy Instructions and TSB
RCRIT-22V930-5718.pdf 1510.393KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222383791 – Safety Recall Seatbelt Pretensioner Fire
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222383791 Seatbelt Pretensioner Fire
Recall Quarterly Report #1, 2023-1
RCLQRT-22V930-2281.PDF 211.153KB
Remedy Instructions and TSB
RCRIT-22V930-5794.pdf 1414.806KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222383791-01 – Safety Recall Seatbelt Pretensioner Fire Revised Correction Statement
RCMN-22V930-4719.pdf 160.441KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V930-3285.PDF 211.26KB
Recall Quarterly Report #3, 2023-3
RCLQRT-22V930-9334.PDF 211.487KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V930&docType=RCL
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SEOCONTENT-START
Product Safety Recall N222383790 Seatbelt Pretensioner Fire Copyright 2023 General Motors. All Rights Reserved. Page 1 of 14 Release Date: January 2023 Revision: 01 Revision Description: This bulletin has been revised to add a copy of the customer notification letter. Please discard all copies of bulletin N222383790. Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall-specific training, tool and equipment requirements, and repairs must be performed by a technician who has successfully completed the required training. Make Model Model Year RPO Description From To Chevrolet Bolt EV 2020 2023 Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 – 2023 model year Chevrolet Bolt EV vehicles. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. Correction Dealers will install metal foil at the carpet near the pretensioner exhaust. Parts Locally sourced foil tape is required for this repair. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106575 Install Foil Tape 1.1 ZFAT * * The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P needed to perform the required repairs, not to exceed $2.00 USD, $6.88 CAD, plus applicable Mark-Up or Landed Cost (for Export). This is a locally sourced supply, do not order from GMCCA. Service Procedure Important: The following procedure requires the use of 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P. 3-M PN #3340 and Nashua #324A meet this specification. One of these products, or an equivalent must be used in this procedure. The equivalent material must meet the following specifications: • Base Material: Aluminum Foil Tape • Foil Thickness: 2 Mil thick foil (total tape thickness including adhesive will be approximately 3.4-4.5 Mil) • Adhesive Type: Acrylic • Temperature working range: -25°C to 125°C (-13°F to 257°F) • Backing: Liner Backing Preferred for installation (Not required, should be discarded) Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 2 of 14 4585993 1. Push pin in the slot on mini-buckle to disengage the rear center seat belt retractor from the rear center seat belt buckle. 4537958 2. Release the 2 cushion clip tabs (1). 3. If equipped, disconnect the electrical connectors. 4. Pull up on the front of the Rear Seat Cushion (2) and lift out of the vehicle. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 3 of 14 4552179 5. Starting at the front of the Rear Side Door Sill Garnish Molding (1), pull upward at the B-Pillar Joint to disengage the Rear Side Door Sill Garnish Molding (1) on both sides of the vehicle. 6. Work your way rearward disengaging all of the Rear Side Door Sill Garnish Molding clips then pull forward to disengage from the C-pillar lower on both sides of the vehicle. 7. Remove the Rear Side Door Sill Garnish Molding (1) on both sides of the vehicle. 4540195 8. Using a flat bladed plastic trim tool, remove the Instrument Panel Outer Trim Cover – Left Side (1). 9. Using a flat bladed plastic trim tool, remove the Instrument Panel Outer Trim Cover – Right Side (2). Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 4 of 14 4532557 10. Pull down on the clip (1) to remove from the Hood Primary Latch Release Cable Handle (2). 11. Remove the Hood Primary Latch Release Cable Handle (2). 4552175 12. Starting at the rear of the Front Side Door Sill Garnish Molding (1), pull upward at the B-Pillar joint to disengage on both sides of the vehicle. 13. Work your way forward disengaging all of the Front Side Door Sill Garnish Molding clips then pull rearward to disengage the clip on the forward vertical wall. 14. Remove both of the Front Side Door Sill Garnish Moldings (1). 15. Move both front seats to the full forward position. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 5 of 14 4552180 16. Pull the Center Pillar Lower Trim Panel (1) inward and upward to disengage the retainers on both sides of the vehicle. 17. Remove the Center Pillar Lower Trim Panel (1) on both sides of the vehicle. 6218989 18. Pull the carpet back around the seat belt pretensioner to expose the insulation on the passenger’s side of the vehicle. 19. Cut insulation to be the same dimension as the existing hole for the cable (25 mm, 1 inch) as shown above. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 6 of 14 5443038 Important: If 2.5” width tape is not available and narrower tape must be used, use two layers of the narrower tape overlapped on top of each other to create a 2.5” wide section of material. THIS MUST BE DONE ON THE BENCH BEFORE THE MATERIAL IS INSTALLED ON THE VEHICLE. ENSURE THE LAYERS OF TAPE ARE FULLY ADHERED TO EACH OTHER WITH NO GAPS before it is installed on the vehicle. Note: While handling the foil tape, leave the paper liner on the tape and peel it off as the tape is applied to the surface. 20. Prepare two 150 mm (6 in) pieces of 3-M PN 3340 foil tape of an equivalent 2.5” X 4.0 Mil aluminum foil tape meeting UL Spec 181A-P. 6219007 21. Place one of the pieces of foil tape (1) along the bottom of the insulation starting from the foam block (2) and going forward lining up with the edge of the insulation, as shown above. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 7 of 14 6219020 22. Place the second piece of foil tape on top of the insulation lining it up with bottom piece of tape leaving about half the width of the tape hanging off the edge of the insulation. 23. Carefully fold the tape over the edge of the insulation and ensure it fully adheres to the bottom piece of tape as shown above. 6219024 24. Cut a slit lining up with the seat belt pretensioner in both pieces of tape to allow the insulation and tape to fit around the pretensioner as shown above. 25. Reinstall the insulation into its original location. 26. Fold carpet back into place. 27. Repeat steps 18 through 26 on the driver’s side of the vehicle. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 8 of 14 4552180 28. Install the Center Pillar Lower Trim Panel (1) on both sides of the vehicle. 4552175 29. Install the Front Side Door Sill Garnish Molding (1) on both sides of the vehicle. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 9 of 14 4532557 30. Install the Hood Primary Latch Release Cable Handle (2). 31. Install the clip (1). 4540195 32. Install the Instrument Panel Outer Trim Cover – Left Side (1). 33. Install the Instrument Panel Outer Trim Cover – Right Side (2). Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 10 of 14 4552179 34. Install the Rear Side Door Sill Garnish Molding on both sides of the vehicle. 4537958 35. If equipped, connect the electrical connectors. 36. Install the Rear Seat Cushion (2). Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 11 of 14 4585993 37. Reinstall the mini-buckle. Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. Dealer Responsibility – All All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 12 of 14 Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states. Courtesy Transportation – For USA & Canada Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details. Customer Notification USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 13 of 14 IMPORTANT SAFETY RECALL January 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2023 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222383790. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. What will we do? Your GM dealer will install metal foil at the carpet near the pretensioner exhaust. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet Bolt EV/EUV 1-833-EVCHEVY (1-833-382-4389) 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V930. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Product Safety Recall N222383790 Seatbelt Pretensioner Fire Page 14 of 14 Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N222383790
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-930 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : DEC 15, 2022 NHTSA Recall No. : 22V-930 Manufacturer Recall No. : N222383790 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 111,242 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2023 Chevrolet Bolt EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. Vehicles produced after design changes were implemented to the pretensioner and surrounding carpet are not included in this recall. Chevrolet Bolt EUV models use a different design and are not affected by this recall. Production Dates : JUL 26, 2016 – OCT 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 – 2023 model year Chevrolet Bolt EV vehicles. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the Bpillar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. Description of the Cause : The temperature of the exhaust from a deployed pretensioner may be sufficient to ignite carpet materials in close proximity to the pretensioner. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-930 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : TENSIONER KIT-F/SEAT BELT ANC PLT Component Description : Lap Belt Anchor Pretensioner Assembly Component Part Number : 42764694, 42764696 Supplier Identification : Component Manufacturer Name : ZF Group Address : 12001 Tech Center Drive Livonia Michigan 48150 Country : United States Chronology : This issue was submitted to GM’s Speak Up For Safety (SUFS) program on September 15, 2022, following a report of a 2018 model year Chevrolet Bolt EV in Korea that experienced a fire appearing to have originated in the right-side lower B-pillar area. GM opened an investigation on October 24, 2022. GM’s investigation identified a total of three potentially relevant field incidents in the subject vehicles involving exhaust from a deployed pretensioner igniting carpet fibers near the B-pillar. GM received notice of these claims on May 26, 2021, August 29, 2022, and October 17, 2022. On December 8, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. How Remedy Component Differs from Recalled Component : Added metal foil between the carpet and pretensioner, along with the pretensioner thermal cover, prevents ignition of carpet material from pretensioner exhaust. Identify How/When Recall Condition was Corrected in Production : A design change that adds metal foil between the carpet and pretensioner exhaust was implemented into production on October 25, 2022. Part 573 Safety Recall Report 22V-930 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified on December 15, 2022. This recall will be launched in two phases, under bulletins N222383790 and N222383791. Notification to owners of vehicles that require only installation of the foil barrier is estimated to begin January 30, 2023. Owners of vehicles that also require installation of the pretensioner cover will begin receiving interim notification on January 30, 2023. GM will provide an owner notification estimate for this second phase once availability of the pretensioner covers can be estimated. Planned Dealer Notification Date : DEC 15, 2022 – DEC 15, 2022 Planned Owner Notification Date : JAN 30, 2023 – JAN 30, 2023 * NR – Not Reported
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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6367 URGENT – DISTRIBUTE IMMEDIATELY Date: December 15, 2022 Subject: N222383790 – Safety Recall Seatbelt Pretensioner Fire Models: 2020-2023 Chevrolet Bolt EV To: All General Motors Dealers General Motors is releasing Safety Recall N222383790 today. The total number of U.S. vehicles involved is approximately 30,000. Please see the attached bulletin for details. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin late January 2023. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 15, 2022. A list of vehicles in dealer inventory is attached to this message. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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IMPORTANT SAFETY RECALL January 2023 This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2023 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products. IMPORTANT • Your vehicle is involved in GM safety recall N222383790. • Schedule an appointment with your GM dealer. • This service will be performed for you at no charge. Why is your vehicle being recalled? In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the B-pillar. Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. What will we do? Your GM dealer will install metal foil at the carpet near the pretensioner exhaust. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 hour and 15 minutes. What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible. When scheduling your appointment, confirm with the dealer that they are an EV certified dealer. Do you have questions? If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet Bolt EV/EUV 1-833-EVCHEVY (1-833-382-4389) 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22V930. Page 2 of 2 Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Regina A. Carto Vice President Global Product Safety and Systems GM Recall: N222383790
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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6391 URGENT – DISTRIBUTE IMMEDIATELY Date: January 9, 2023 Subject: REVISION: N222383790-01 – Safety Recall Seatbelt Pretensioner Fire Customer Letter Added Models: 2020-2023 Chevrolet Bolt EV To: All General Motors Dealers This bulletin has been revised to add a copy of the customer notification letter. Please discard all copies of bulletin N222383790. Customer Letter Mailing The customer letter mailing will begin on January 23, 2023. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-930 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : General Motors, LLC Submission Date : FEB 16, 2023 NHTSA Recall No. : 22V-930 Manufacturer Recall No. : N222383790 Manufacturer Information : Manufacturer Name : General Motors, LLC Address : 29427 Louis Chevrolet Road MAIL CODE 480-210-2V WARREN MI 48093 Company phone : 586-596-1733 Population : Number of potentially involved : 111,242 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2023 Chevrolet Bolt EV Vehicle Type : Body Style : Power Train : NR Descriptive Information : Manufacturing records were used to determine the affected population. Vehicles produced after design changes were implemented to the pretensioner and surrounding carpet are not included in this recall. Chevrolet Bolt EUV models use a different design and are not affected by this recall. Production Dates : JUL 26, 2016 – OCT 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 – 2023 model year Chevrolet Bolt EV vehicles. In certain crashes that cause the front seatbelt pretensioners to deploy, the exhaust from the deployed pretensioner may ignite fibers in the floor carpet near the Bpillar. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Following a crash that causes the seatbelt pretensioner to deploy, a fire may develop in the area near the B-pillar, which may increase the risk of injury. Description of the Cause : The temperature of the exhaust from a deployed pretensioner may be sufficient to ignite carpet materials in close proximity to the pretensioner. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-930 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : TENSIONER KIT-F/SEAT BELT ANC PLT Component Description : Lap Belt Anchor Pretensioner Assembly Component Part Number : 42764694, 42764696 Supplier Identification : Component Manufacturer Name : ZF Group Address : 12001 Tech Center Drive Livonia Michigan 48150 Country : United States Chronology : This issue was submitted to GM’s Speak Up For Safety (SUFS) program on September 15, 2022, following a report of a 2018 model year Chevrolet Bolt EV in Korea that experienced a fire appearing to have originated in the right-side lower B-pillar area. GM opened an investigation on October 24, 2022. GM’s investigation identified a total of three potentially relevant field incidents in the subject vehicles involving exhaust from a deployed pretensioner igniting carpet fibers near the B-pillar. GM received notice of these claims on May 26, 2021, August 29, 2022, and October 17, 2022. On December 8, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall. Description of Remedy : Description of Remedy Program : Dealers will install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. How Remedy Component Differs from Recalled Component : Added metal foil between the carpet and pretensioner, along with the pretensioner thermal cover, prevents ignition of carpet material from pretensioner exhaust. Identify How/When Recall Condition was Corrected in Production : A design change that adds metal foil between the carpet and pretensioner exhaust was implemented into production on October 25, 2022. Part 573 Safety Recall Report 22V-930 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified on December 15, 2022. This recall will be launched in two phases, under bulletins N222383790 and N222383791. Notification to owners of vehicles that require only installation of the foil barrier is estimated to begin January 30, 2023. Owners of vehicles that also require installation of the pretensioner cover will begin receiving interim notification on January 30, 2023. Notification of an available remedy for owners whose vehicles also need the pretensioner cover is estimated to begin May 17, 2023. Planned Dealer Notification Date : DEC 15, 2022 – DEC 15, 2022 Planned Owner Notification Date : MAY 17, 2023 – MAY 17, 2023 * NR – Not Reported
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