N222377890 Seat Height-Adjust Pivot Bolt May Be Loose – 2022-2023 Chevrolet Equinox & 2022 GMC Terrain

September 29, 2022 NHTSA CAMPAIGN NUMBER: 22V724000

Loose Bolt in Driver’s Seat Frame

A seat with a missing or loose bolt may not properly restrain the occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 22V724

Manufacturer General Motors, LLC

Components SEATS

Potential Number of Units Affected 7,571

 

Summary

General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver’s seat may have a stripped or loose bolt at the seat frame height-adjust pivot.

 

Remedy

Dealers will inspect the driver’s seat and replace the seat cushion frame, if necessary, free of charge. Owner notification letters are expected to be mailed November 14, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GMC’s number for this recall is N222377890.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2022 – 2023 model year Chevrolet Equinox and 2022 model year GMC Terrain vehicles equipped with power driver seats that are not equipped with memory function. The driver seats in these vehicles may have a stripped or loose bolt at the seat frame height-adjust pivot. If the seat frame height-adjust pivot bolt comes out of the pivot joint, the seat structure may have reduced ability to restrain the occupant in a crash, increasing the risk of injury.

 

Correction

Dealers will inspect driver seats and replace seat cushion frames if necessary.

 


Frequently Asked Questions (FAQs) for Safety Recall N222377890
Seat Height-Adjust Pivot Bolt May Be Loose 

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

Certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles equipped with power driver seats that are not equipped with memory function.

 

Q2) What is the issue or condition?

The driver seats in these vehicles may have a stripped or loose bolt at the seat frame height-adjust pivot.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

Seats with this condition may exhibit squeaks, looseness, or rattles.

 

Q4) What is the remedy/repair?

Dealers will inspect driver seats and replace seat cushion frames if necessary.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If the seat frame height-adjust pivot bolt comes out of the pivot joint, the seat structure may have reduced ability to restrain the occupant in a crash, increasing the risk of injury.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

During noise testing at GM’s assembly plant on July 15, 2022, a driver seat frame height-adjust pivot bolt was found on the floor of the test vehicle. This issue was submitted to GM’s Speak Up For Safety program that day.
On August 16, 2022, GM opened a formal investigation.

Inspections of vehicles at GM assembly plants and parts returned to the supplier identified stripped or loose pivot bolts in power seat frames produced by the supplier between June 30, 2022, and July 15, 2022. GM’s field-data analysis identified no field incidents associated with this condition. GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on September 22, 2022.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET EQUINOX 2022-2023
GMC TERRAIN 2022

 


8 Associated Documents

Recall Acknowledgement

RCAK-22V724-7936.pdf 645.249KB

RCAK-22V724-7936

 


Defect Notice 573 Report

RCLRPT-22V724-6392.PDF 214.678KB

RCLRPT-22V724-6392

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222377890 – Safety Recall Inspection Available: Seat Height-Adjust Pivot Bolt May Be Loose

RCMN-22V724-5351.pdf 102.529KB

RCMN-22V724-5351

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222377890 Seat Height-Adjust Pivot Bolt May Be Loose

RMISC-22V724-1981.pdf 98.427KB

RMISC-22V724-1981

 


Safety Bulletin

RCSB-22V724-4838.pdf 361.539KB

RCSB-22V724-4838

 


Safety Bulletin

RCSB-22V724-7764.pdf 359.066KB

RCSB-22V724-7764

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N222377890-01 – Safety Recall Seat Height-Adjust Pivot Bolt May Be Loose Customer Letter Added AND Revised Service Procedure

RCMN-22V724-3590.pdf 57.286KB

RCMN-22V724-3590

 


Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222377890 Seat Height-Adjust Pivot Bolt May Be Loose

RMISC-22V724-1044.pdf 98.26KB

RMISC-22V724-1044

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V724&docType=RCL

 


 

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