September 22, 2022 NHTSA CAMPAIGN NUMBER: 22V710000
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
NHTSA Campaign Number: 22V710
Manufacturer General Motors, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 186
GM will update the video display control module software, free of charge. Owner notification letters are expected to be mailed November 7, 2022. Owners may contact Cadillac customer service at 1-800-458-8006. GM’s number for this recall is N222379510.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently Asked Questions (FAQs) for Safety Recall N222379510
Instrument Panel Display May Go Blank
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
Q2) What is the issue or condition?
The driver video display control module in these vehicles occasionally performs a bootup/shut-down cycle when the vehicle is parked and powered off that can be interrupted if a door is opened. If the cycle is interrupted during a specific five-second window, the driver video display can go blank. This blank-screen condition will normally reset if the vehicle is turned off and turned back on.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
Q4) What is the remedy/repair?
GM will update the vehicles’ video display control module software.
Q5) What is the safety risk? Is the vehicle safe to drive?
If this condition occurs and the driver operates the vehicle with the video display blank, the vehicle’s instrument panel and other FMVSS-regulated features will not be available, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
No, when a remedy is available, the recall bulletin will be released, and dealers can begin repairing vehicles.Q8) What should customers do until recall repairs can be completed? Are there any special instructions? A8)If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
On August 19, 2022, GM opened a product investigation to investigate an August 3, 2022 Speak Up For Safety report of a blank display on a 2023 Cadillac LYRIQ at GM’s assembly plant. In addition to conducting a root-cause analysis, GM’s investigator conducted a field-data review that identified 16 field incidents potentially related to this condition. GM received notice of these incidents between July 15, 2022 and September 14, 2022.
On September 15, 2022, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall.
1 Affected Product
4 Associated Documents
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222379510 Instrument Panel Display May Go Blank
Defect Notice 573 ReportRCLRPT-22V710-1400
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Upcoming Safety Recall N222379510RCMN-22V710-9992
Latest Recalls Documents
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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