September 22, 2022 NHTSA CAMPAIGN NUMBER: 22V709000
An inoperative rearview camera can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 22V709000
Manufacturer General Motors, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 95,231
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Dealers will replace the coaxial cables, free of charge. Letters notifying owners of the safety risk are expected to be mailed November 7, 2022. A second letter will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222378380.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
GM previously investigated rear view camera related complaints involving the subject vehicles in July 2020. GM closed that investigation based on, among other evidence, its field-data analysis, which indicated that the rate of relevant field complaints involving the subject vehicles was low and there were no relevant alleged crashes in the subject vehicles. Additionally, rear view camera performance is checked both at the end of the assembly line and at dealer pre-delivery inspection.
On July 22, 2022, NHTSA opened PE22-006 to investigate these vehicles based on NHTSA VOQs. GM opened a second investigation into this condition on July 23, 2022 to refresh its field data analysis. As part of this second investigation, GM found that the rate of relevant field complaints had risen over time and were now significantly higher than the first investigation. GM also identified three alleged minor property-damage crashes potentially related to this condition.
Based on this refreshed analysis, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on September 15, 2022.
6 Affected Products
5 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Upcoming Safety Recall N222378380RCMN-22V709-3410
Defect Notice 573 ReportRCLRPT-22V709-6245
Recall 573 Report – 9/28/22RCLRPT-22V709-2445
Manufacturer Notices(to Dealers,etc) – Dealer Message re N222378380 – Safety Recall Rear View Camera Intermittent or Inoperative Application for Used Vehicle Working Capital Assistance Program (WCAP)
Latest Recalls Documents
1 Associated Investigation
Rear-View Camera Failure
NHTSA ID: PE22006
Dated opened: July 22, 2022
The Office of Defects Investigation (ODI) has received 12 complaints from vehicle owners and several Early Warning Reporting (EWR) Field Reports alleging failures of the Rear-View Camera (RVC) in 2020 and 2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. The reports have been received over the past 24 months with most occurring with low vehicle mileage.
Failure or malfunction of the RVC results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of incidents resulting in injury and/or property damage while the vehicle is in reverse.
ODI is opening this Preliminary Evaluation (PE) to determine the scope and severity of the potential problem and to fully assess the potential safety-related issues.
The ODI reports cited above are available to review online at NHTSA.gov under ODI identification numbers: 11429267, 11425365, 11415501, 11406709, 11343838, 11463278, 11446363, 11431846, 11415261, 11390254, 11471702, 11463901.
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