NHTSA ID Number: 10198875
Manufacturer Communication Number: 21NA093
Summary
This bulletin provides proper stowage and troubleshooting information/instructions for the Dual Level Portable Charger (RPO EKT).
1 Affected Product
Vehicle
Condition
Stowage of the dual level portable charger and two swappable cordsets is not detailed in the Owner Manual.
Information
When performing the functional check of the charger using the 120V cordset, make sure to fully seat the cordset into the charger housing.
Failure to fully seat the cordset will result in an amber light instead of a blue light on the charger housing (illustrated above).
Note: For additional portable charger malfunction information, refer to Plug in Charging Malfunction in SI.
With Super Cruise – Insert the charger body into foam cutout, wrap, and stow the cable and cordsets as shown below.
Without Super Cruise – Insert the charger body into the foam cutout, wrap, and stow the cable and cordsets as shown below.
SEOCONTENT-START
Service Bulletin Bulletin No.: 21-NA-093
Date: May, 2021
INFORMATION
Subject: Dual Level Portable Charge Cord Stowage and Troubleshooting Information
Brand: Model:
Model Year: VIN:
Engine:
Additional
Options
from to from to (RPOs):
Chevrolet
Bolt EUV
2022 2022 — — All EKT
Bolt EV
Involved Region or Country North America Only
Condition Stowage of the dual level portable charger and two swappable cordsets is not detailed in
the Owner Manual.
Information
When performing the functional check of the charger
using the 120V cordset, make sure to fully seat the
cordset into the charger housing.
5838569
Failure to fully seat the cordset will result in an amber
light instead of a blue light on the charger housing
(illustrated above).
Note: For additional portable charger malfunction
information, refer to Plug in Charging Malfunction in SI.
With Super Cruise – Insert the charger body into foam
cutout, wrap, and stow the cable and cordsets as
shown below.
5810308
Without Super Cruise – Insert the charger body into the
foam cutout, wrap, and stow the cable and cordsets as
shown below.
Page 2 May, 2021 Bulletin No.: 21-NA-093
5810311
Version 2
Modified Released April 21, 2021
May 21, 2021 – Updated the Subject, added the Bolt EV model, updated first graphic
under Information, added a Note under Information and Additional SI Keywords.
Additional SI Keywords: no charge
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: 21-NA-093
Date: May, 2021
MC-10198875-9999.pdf 101.451KB
- ❤ [Equipped with Nema 14-50 plug 240V, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
- ❤ [Features a J1772 Connector for All North America J1772 EVs/PHEVs. For Tesla EVs/Nacs Connector Cars, This will Require an j1772 to Tesla Adapter]: Compatible with Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. [Not fits for Tesla cars/Nac connector cars-Kia EV6 2025/EV9,Ariya 2025&2025 loniq 5(J1772 to Tesla adapter needed)]. [6X Faster Charging with ETL, FCC Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594]: Say goodbye to slow level 1 ev charger, enjoy safe charging and 6X faster charging.
- ❤ [Up to 7.68kWh High Speed Charging, Adjustable Amperage from 16A to 32A & Requires a 20A to 40A circuit]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 32A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- Charge With Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features. Note: WIFI is needed for certain functionalities and troubleshooting steps if connectivity issues arise.
- Vast Network: Wherever you go, ChargePoint’s Network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV Charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV Charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and requires a 20A or 80A circuit. For Tesla EVs, this will require an adapter.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- UNIVERSAL COMPATIBILITY: Seamlessly transitions between NACS and J1772 connectors, accommodating all major North American EVs including Tesla Vehicles
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size. Minimize install costs and maximize charging speed using Power Management features
- CONVENIENCE: Versatile indoor / outdoor desig with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- POWERSHARE: Power your home during an outage for up to three days using Tesla Powershare technology. Currently available for Cybertruck only. Minimize install costs and maximize charging speed using Power Management features
- 24-foot cable length
- PLUG-IN, NO ELECTRICIAN: EVIQO Level 2 EV charger with a max output of 40A on a dedicated 50A / 240V circuit fully recharges most EVs overnight. This wall-mounted plug-in model requires an EV-graded 4-prong NEMA 14-50 outlet (same style as an RV or range outlet - NOT a dryer outlet). Verify your vehicle's connector type and home electrical setup before ordering.
- J1772 CONNECTOR - NON-TESLA EVs: Electric Vehicle Charging Stations works with all North American EV and PHEV models and also functions as a Tesla Level 2 charger when used with a J1772-to-NACS adapter (not included). The fully rubberized SAE J1772 connector with a durable metal latch provides a secure, ergonomic grip.
- SMART APP CONTROL: Enhanced WiFi Antenna keeps EVIQO EV car charger level 2 online in garage & basement. Control start/stop, set 6-40A current, get reminders & track consumption/cost right in the smartphone. Smart app features require the charger to be connected to 2.4 GHz WiFi (Internet) network.
- CERTIFIED & WEATHERPROOF: UL/ETL/FCC/Energy Star certified and built into an IP66/NEMA-4 weatherproof enclosure, so this electric vehicle charging station stands up to rain, snow, heat and dust. Mainboard steel shielding protects the internals of the charger for long term use.
- NEW FLUORESCENT HOLSTER: High-visibility fluorescent holster makes plug-in and storage easy even in low-light conditions. Helps quickly locate the connector at night and keeps it securely stored when not in use.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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