2021 Chevrolet Camaro N212331000 Axle Shaft May Separate

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Product Safety Recall
N212331000 Axle Shaft May Separate
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 4
Release Date: April 2021 Revision: 01
Revision Description: This bulletin has been updated to include a copy of the customer notification letter.
Please discard all copies of bulletin N212331000.
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 18, 2021. Once the service procedure
contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery
and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Chevrolet Camaro 2021 2021
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021
model year Chevrolet Camaro vehicles. The axle shaft in these vehicles may be missing a retaining ring,
which can allow the axle shaft to separate while driving. If the axle shaft separates, the vehicle may lose
propulsion, increasing the risk of a crash.
Correction Dealers will replace the left or right axle shaft.
Parts
Quantity Part Name Part No.
1 Left Side Wheel Drive Shaft 84800789
1 Right Side Wheel Drive Shaft 84800790
1 Left Side Wheel Drive Shaft 84550235
1 Right Side Wheel Drive Shaft 84550236
1 Rear Wheel Driveshaft Nut 11612295
1 Catalytic Converter Gasket 23355685
1 Exhaust System Seal 21992620
1 Catalytic Converter Clamp 22860193
2 Bolt 11610908
Note: Use the VIN with the provided chart below and the GM Electronic Parts Catalog (EPC) to determine which axle and
exhaust components to order.
VIN Service Wheel Drive Shaft
1G1F 84800789
1G1F 84800789
1G1F 84800789
1G1F 84800790
1G1F 84800790
1G1F 84800790
1G1F 84550235
1G1F 84550236
It is estimated that there are only 8 involved vehicles that will require parts being replaced. Due to the small number
of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged
not to order these parts for use as shelf stock.
Product Safety Recall
N212331000 Axle Shaft May Separate
Page 2 of 4
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105646 Rear Wheel Driveshaft Replacement
Right Side
Left Side
1.8
1.8
ZFAT *
9105647 Floor Plan Reimbursement – NEW INVENTORY ONLY N/A ZFAT **
* The amount identified in “Net Item” should represent the actual sum total of cost associated to the towing of the customer
vehicle.
Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair
transaction.
Floor Plan Reimbursement – NEW INVENTORY ONLY
** For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net Item/Miscellaneous. This
amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the
actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited
to the number of days from the date of the stop delivery message (March 18, 2021) to the date the repair is completed,
and the vehicle is ready for sale (not to exceed 20 days):
Vehicle
Floor Plan Reimbursement Amount
USA
2021 Chevrolet Camaro $4.74
Service Procedure
Replace the Rear Wheel Drive Shaft side that is indicated in the above chart for your VIN. Refer to Rear Wheel Drive
Shaft Replacement – Left Side or Rear Wheel Drive Shaft Replacement – Right Side in SI for instructions.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Product Safety Recall
N212331000 Axle Shaft May Separate
Page 3 of 4
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply
to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The
Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use
of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a
violation of law in several states.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer” They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition See your dealer for information on whether your
vehicle may benefit from the information
We Support
Voluntary Technician
Certification
Product Safety Recall
N212331000 Axle Shaft May Separate
Page 4 of 4
IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year
Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N212331000.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
The axle shaft in these vehicles may be missing a retaining ring, which can allow the
axle shaft to separate while driving. If the axle shaft separates, the vehicle may lose
propulsion, increasing the risk of a crash.
What will we do? Your GM dealer will replace the left or right axle shaft. This service will be performed
for you at no charge. Because of service scheduling requirements, it is likely that
your dealer will need your vehicle longer than the actual service correction time of
approximately 1 ½ to 2 hours.
What should you
do?
You should contact your GM dealer to arrange a tow if necessary, and service
appointment as soon as possible.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 21V188.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212331000

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5719
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 18, 2021
Subject: Stop Delivery Order for Upcoming Safety Recall N212331000 – One VIN in Dealer Inventory
Models: 2021 Chevrolet Camaro
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2021 model year Chevrolet Camaro vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N212331000. The total number of involved vehicles for this safety recall is 8.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Camaro vehicles. The axle shaft in these vehicles may be missing a retaining ring, which can allow the axle shaft to separate while driving. If the axle shaft separates, the vehicle may lose propulsion, increasing the risk of a crash.
To correct this condition, dealers will replace the left or right axle shaft.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 18, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation
Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When the sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5738
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 1, 2021
Subject: N212331000 – Safety Recall
Axle Shaft May Separate
Models: 2021 Chevrolet Camaro
To: All General Motors Dealers
General Motors is releasing Safety Recall N212331000 today. The total number of U.S. vehicles involved is 8. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery March 18, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated April 2, 2021 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5742
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 6, 2021
Subject: REVISION – N212331000-01 – Safety Recall
Axle Shaft May Separate
Customer Letter Added
Models: 2021 Chevrolet Camaro
To: All General Motors Dealers
This bulletin has been updated to include a copy of the customer notification letter. Please discard all copies of bulletin N212331000.
Customer Letter Mailing
The customer letter mailing will begin on April 20, 2021.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
April 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Chevrolet Camaro vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N212331000.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
The axle shaft in these vehicles may be missing a retaining ring, which can allow the axle shaft to separate while driving. If the axle shaft separates, the vehicle may lose propulsion, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the left or right axle shaft. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 1 ½ to 2 hours.
What should you do?
You should contact your GM dealer to arrange a tow if necessary, and service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V188.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N212331000

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