N192273760 Front Passenger Air Bag Inflator Module – 2003-2008 Pontiac Vibe

SEOCONTENT-START

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5125
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 29, 2019
Subject: Upcoming Safety Recall N192273760
Front Passenger Air Bag Inflator Module
Models: 2005-2008 Pontiac Vibe
To: All General Motors Dealers
Toyota has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2005-2008 model year Pontiac Vibe vehicles. The GM recall number is N192273760.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
Parts are not currently available, but when parts are available, dealers are to replace the front passenger air bag assembly with an improved one.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on August 30, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES
DCS5143
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 16, 2019
Subject: Upcoming Safety Recall N192273760
Front Passenger Air Bag Inflator Module
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2005-2008 Pontiac Vibe
To: All General Motors Dealers
On August 29, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1570 regarding safety recall N192273760.
The required repair to complete this recall is not yet available. Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192273760.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192273760, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800029
Working Capital Assistance for Safety Recall / N192273760
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued to the dealer’s “open account” similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 9
Release Date:
August 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery August 29, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Pontiac
Vibe
2005
2008
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
Correction
Dealers are to replace the front passenger air bag assembly with an improved one.
Parts
Warning: The air bag and air bag harness for 2003-2004 and 2005-2008 vehicles are identical in appearance and installation. The two air bag designs, however, are NOT interchangeable and have different performance characteristics. Installing an incorrect air bag module may reduce occupant protection in the event of a crash and increase the risk of personal injury. Ensure the correct air bag kit is installed into the vehicle by verifying the air bag kit part number on the outside of the box BEFORE installing the air bag.
Quantity
Part Name
Part No.
1
2005-2008 Air Bag Asm, I/P Kit
19420398
Important: The part number listed in this bulletin is the only part number approved for this repair. DO NOT USE PART NUMBER 19355534 FOR THIS REPAIR.
Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as DRO = Daily Replenishment Order or CSO = Customer Special Order. Please do not place orders as SPAC; it will delay shipment of the order and will not provide visibility. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Important: All front passenger air bag modules replaced in accordance with this recall must be returned to Takata. Do not discard or destroy the box containing the new air bag module, it will be needed to return the replaced air bag module. The box also contains shipping instructions, forms and labels for the return of the replaced air bag module. Disregard these documents, they have been superseded and are no longer applicable.
U.S. Dealers: XPO Logistics is now the designated shipping agent for TK Holdings Incorporated, which is a subsidiary of Takata Corporation. Dealers should contact XPO Logistics at 877-523-9118 whenever they have accumulated a substantial number of replaced air bag modules to return. A full pallet, not to exceed five feet in height, is preferable for LTL (Less Than Truckload) shipping, however, XPO Logistics will also facilitate the handling of smaller pallet quantities as needed. When contacted, XPO Logistics will email dealers additional instructions along with all required shipping documents and labels. Dealers who do not accumulate seven (7) or more front passenger air bag modules within a two-week period are not eligible for LTL shipping. Contact XPO Logistics at 877-523-9118 and they will provide the appropriate PRP (Package Return Program) label for FedEx Ground shipping. Upon receipt of the label, dealers should contact FedEx Ground for package pickup.
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
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If the original box cannot be reused or additional shipping documents and/or labels are needed, contact XPO Logistics at 877-523-9118. When affixing the return shipping label to the box do not obstruct the bar code label. A copy of the job card must also be included in the box with the returned inflator. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card.
Canada Dealers: Follow the Canada only return shipping instructions provided at the end of this bulletin.
DO NOT DEPLOY OR OTHERWISE SCRAP ANY FRONT PASSENGER AIR BAG MODULE PRIOR TO SHIPMENT.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105224
Replace Front Passenger Air Bag Module
0.7*
ZFAT
**
9105225
Customer Reimbursement Approved
ZFAT
***
– For USA and Canada dealers only
N/A
9105226
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
****
9105227
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
*****
Note: To avoid having to “H” route the customer reimbursement / WCAP transaction for approval, it must be submitted prior to the repair transaction.
 Submit a $20.00 administrative allowance for return of the replaced front passenger air bag module. This includes document preparation and packaging. Add this amount in the Administrative Allowance Net Item Field when submitting the repair transaction.
** Involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 07-00-89-037 for Courtesy Transportation Program guidelines.
*** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
**** For Submit $10.00 administrative allowance in Net/Admin Allowance.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800029, provided in the dealer message sent on September 16, 2019 (USA) or January 30, 2020 (Canada transition to WCAP GCCA-5-1614), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
***** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (August 29, 2019) to the date the inspection or repair closed the recall bulletin. (not to exceed 348 days).
Vehicle
Working Capital Assistance Reimbursement Amount
USA
Canada
2005 Pontiac Vibe
$0.82
$1.00
2006 Pontiac Vibe
$0.88
$1.00
2007 Pontiac Vibe
$0.75
$1.04
2008 Pontiac Vibe
$0.85
$1.17
Service Procedure
Front Passenger Air Bag Module Replacement
IMPORTANT: Do not discard or destroy the box containing the new front passenger air bag inflator assembly, it will be needed to return the used part. The box contains special instructions for the packaging and return shipment of the used part. There are different instructions for U.S. and Canadian dealers. The instructions must be followed without exception. Copies of the instructions are also included at the end of this bulletin.
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
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Note: This recall bulletin provides service repair and labor time information for replacing the front passenger air bag inflator assembly. Other repairs, if required, are to be billed under warranty, goodwill assistance or customer pay.
1. Connect the scan tool and determine if any diagnostic trouble codes (DTCs) have been set. Record set DTCs, if present, on the job card.
2. Remove the instrument panel (I/P) compartment. Refer to Instrument Panel Compartment Replacement in SI.
3. Disconnect cable from negative battery terminal. Refer to Battery Negative Cable Disconnection and Connection in SI.
Danger: Wait at least 90 seconds after disconnecting the cable from the negative battery terminal to prevent air bag and seat belt pretensioner deployment.
Caution: Avoid scratching or damaging the dashboard assembly. Place protective tape on the dashboard if needed.
4. Remove the instrument panel passenger air bag assembly. Refer to Air Bag Instrument Panel Module Replacement in SI.
5. Place the air bag assembly on a clean work bench.
Safety Precautions
Warning: If an air bag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is NOT performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions in this service procedure.
• Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
• DO NOT Measure Resistance. DO NOT measure resistance of air bag components. Measuring current of a circuit tester may cause accidental activation.
• Handle The Air Bag Properly. If an inflator is dropped, replace it with a NEW inflator.
• DO NOT Allow Foreign Objects Near Air bag. Collect and account for all removed nuts/bolts to prevent them from landing in the air bag assembly. Any foreign objects in the air bag assembly may cause damage or injury if the air bag is activated.
• Wear Protective Equipment. Always wear appropriate protective equipment when working on the air bag.
Caution: Remember to periodically touch a metallic part of the vehicle to discharge static electricity in the body if the anti-static kit is not being used.
4486635
Caution: Avoid standing directly over the inflator.
Note: Place clean sheets of paper on the bench inflator side up.
1. Carefully place the airbag on the bench inflator side up.
2. Wrap a flat-blade screwdriver with tape.
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
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4486638
3. Remove the cover.
3.1. Gently insert the screwdriver between the airbag door and module and disengage the claws holding the door to the module.
3.2. After all the claws have been disengaged, separate the module from the door.
3.3. Mark the old module so it is not reused.
3.4. Inspect the door for damage to the mounting slots.
Warning: The air bag and air bag harness for 2003-2004 and 2005-2008 vehicles are identical in appearance and installation. The two air bag designs, however, are NOT interchangeable and have different performance characteristics. Installing an incorrect air bag module may reduce occupant protection in the event of a crash and increase the risk of personal injury. Ensure the correct air bag kit is installed into the vehicle by verifying the air bag kit part number on the outside of the box BEFORE installing the air bag.
4486640
4. Install the new module.
4.1. Carefully slide the new module into the airbag door. Note the mounting direction.
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
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4486641
4.2. Re-engage the tangs of the module into the door using the screwdriver with the shaft wrapped in tape.
4486647
4.3. Connect the new harness to the new module.
4.4. Press the lock tab down.
5. Install the instrument panel passenger air bag assembly. Refer to Air bag Instrument Panel Module Replacement in SI.
6. Install the instrument panel (I/P) compartment. Refer to Instrument Panel Compartment Replacement in SI.
7. Connect cable from negative battery terminal. Refer to Battery Negative Cable Disconnection and Connection in SI.
8. Connect the scan tool and determine if any diagnostic trouble codes (DTCs) have been set. Clear set DTCs, if required. Ensure no DTCs set after scan tool evaluation.
9. Convey the used front passenger air bag inflator assembly along with the box that contained the new front passenger air bag inflator assembly, to the Parts Department for packaging and return shipment. DO NOT DEPLOY OR OTHERWISE SCRAP THESE PARTS.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
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avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation
In conjunction with the Takata Air Bag Completion Rate Improvement Program, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by August 31, 2021. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
Page 7 of 9
IMPORTANT SAFETY RECALL
August 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Pontiac Vibe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192273760.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
What will we do?
Your GM dealer will replace the front passenger air bag assembly with an improved one. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2021, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Pontiac
1-800-620-7668
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
Page 8 of 9
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V627.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192273760
Product Safety Recall
N192273760 Front Passenger Air Bag Inflator Module
Page 9 of 9
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect which relates to motor vehicle safety exists in certain 2005 to 2008 model year Pontiac Vibe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192273760.
Why is your vehicle being recalled?
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the front passenger air bag assembly with an improved one. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Pontiac
1-800-620-7668
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V627.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N192273760
**************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect which relates to motor vehicle safety exists in certain 2005 to 2008 model year Pontiac Vibe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192273760.
Why is your vehicle being recalled?
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the front passenger air bag assembly with an improved one. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Pontiac
1-800-620-7668
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V627.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N192273760
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
August 2020
This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Pontiac Vibe vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
•
Your vehicle is involved in GM safety recall N192273760.
•
Schedule an appointment with your GM dealer.
•
This service will be performed for you at no charge.
Why is your vehicle being recalled?
According to Toyota, the subject vehicles are equipped with a front passenger air bag assembly containing an inflator, manufactured by an alternative supplier, installed as a replacement under a prior recall. There is a possibility that the air bag may not unfold as designed during inflation under high temperature conditions, resulting in air bag internal pressure rising differently than expected. Under such conditions, a portion of the air bag material could be torn during deployment, or the bag plate (which mounts the air bag to the air bag assembly case) could be damaged. In either instance, such damage during deployment could cause the air bag not to properly inflate, and this could increase the risk of occupant injury in the event of a crash.
What will we do?
Your GM dealer will replace the front passenger air bag assembly with an improved one. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by August 31, 2021, unless state law specifies a longer reimbursement period.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Pontiac
1-800-620-7668
1-800-833-7668
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V627.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192273760
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5470
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 7, 2020
Subject: N192273760 – Safety Recall
Front Passenger Air Bag Inflator Module
Models: 2005-2008 Pontiac Vibe
To: All General Motors Dealers
General Motors is releasing Safety Recall N192273760 today. The total number of U.S. vehicles involved is approximately 84,000. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery August 29, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing is anticipated to begin at the end of August 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 8, 2020 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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