F/CMVSS Noncompliance Recall 17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors – 2017-2018 Chevrolet Silverado & GMC Sierra 2500 & 3500

SEOCONTENT-START

FMVSS Noncompliance Recall
17368 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Copyright 2017 General Motors. All Rights Reserved. Page 1 of 2
Reference Number: N172118134 Release Date: September 2017
Revision: 00
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 14, 2017. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop
delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Chevrolet Silverado HD Crew Cab 2017 2018
GMC Sierra HD Crew Cab
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that certain 2017 and 2018 model year Chevrolet Silverado Heavy Duty
(2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles fail to conform, in
part, to Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier
of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built those
assemblies with different torsion bars than were used in testing the vehicles for compliance with the seatbelt
elongation requirements of Section 4.4(b)(5) of FMVSS 209.
Correction Replace the driver and front passenger-side seat-belt retractor assemblies with assemblies containing
the correct torsion bar.
Parts
Quantity Part Name Part No.
1 Belt Kit 19356111
1 Belt Kit 19356112
1 Belt Kit 19356113
1 Belt Kit 19356114
1 Belt Kit 19356082
1 Belt Kit 19356083
1 Belt Kit 19356084
1 Belt Kit 19356085
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which belt kit to order.
Parts Pre-Ship Information – For USA Only
An initial supply of belt kits will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin
week of September 25, 2017. Pre-shipped parts will be charged to dealer’s open parts account. Additional parts, if
required, should be obtained from GMCCA.
All orders placed prior to the pre-ship will be cancelled. Additional parts, if required, are to be obtained from GMCCA,
when ordering opens. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders will be
reviewed prior to being filled. Parts may have quantity limiters in effect.
IMPORTANT NOTE: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with
your normal PDC delivery. Please do not place orders as SPAC; it will delay shipment of the order and will not provide
visibility. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
FMVSS Noncompliance Recall
17368 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Page 2 of 2
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9103411 Replace Driver and Passenger Seat Belt Retractors 0.9 ZFAT N/A
9103430 Floor Plan Reimbursement N/A ZFAT *
Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair
transaction.
* USA Only – Vehicles eligible for floor plan reimbursement are to submit the amount in “Net Item/Miscellaneous” and
should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual
number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the
number of days from the date of the stop delivery message (September 14, 2017) to the date the repair is completed
and the vehicle is ready for sale (not to exceed 29 days):
Vehicle
Reimbursement Amount
USA
2017 Chevrolet Silverado HD $7.93
2017 GMC Sierra HD $8.64
2018 Chevrolet Silverado HD $6.80
2018 GMC Sierra HD $7.70
Service Procedure
Replace the driver and passenger seat belt retractor assemblies. Refer to Front Seat Belt Retractor Replacement (Heavy
Duty) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
Dealer Responsibility – All
All new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service
procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not
delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers
through the GM GlobalConnect Recall Reports, or sent directly to export dealers.
Customer Notification
This bulletin involves vehicles in dealer inventory only. General Motors is petitioning the National Highway Traffic Safety
Administration (NHTSA) for exemption from the notification and remedy requirements of the Motor Vehicle Safety Act on
the basis that this noncompliance is inconsequential to motor vehicle safety. Accordingly, GM will not be mailing letters
to customers at this time.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification

******************************************************************************************

F/CMVSS Noncompliance Recall
17375 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Copyright 2017 General Motors. All Rights Reserved. Page 1 of 2
Reference Number: N172118136 Release Date: September 2017
Revision: 00
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 14, 2017. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop
delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Chevrolet Silverado HD Double Cab 2017 2018
GMC Sierra HD Double Cab
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that certain 2017 and 2018 model year Chevrolet Silverado Heavy Duty
(2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles fail to conform, in
part, to Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 209, “Seat Belt Assemblies.”
The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built
those assemblies with different torsion bars than were used in testing the vehicles for compliance with
the seat-belt elongation requirements of Section 4.4(b)(5) of F/CMVSS 209.
Correction Replace the driver and front passenger-side seat-belt retractor assemblies with assemblies containing
the correct torsion bar.
Parts
Quantity Part Name Part No.
1 Belt Kit 19356111
1 Belt Kit 19356113
1 Belt Kit 19356114
1 Belt Kit 19356082
1 Belt Kit 19356084
1 Belt Kit 19356085
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which belt kit to order.
Parts Pre-Ship Information – For USA & Canada Only
An initial supply of belt kits will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin
week of September 25, 2017. Pre-shipped parts will be charged to dealer’s open parts account. Additional parts, if
required, should be obtained from GMCCA.
All orders placed prior to the pre-ship will be cancelled. Additional parts, if required, are to be obtained from GMCCA,
when ordering opens. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders will be
reviewed prior to being filled. Parts may have quantity limiters in effect.
IMPORTANT NOTE: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with
your normal PDC delivery. Please do not place orders as SPAC; it will delay shipment of the order and will not provide
visibility. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to
confirm RIM managed status. Parts may have quantity limiters in effect.
F/CMVSS Noncompliance Recall
17375 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Page 2 of 2
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9103412 Replace Driver and Passenger Seat Belt Retractors 0.9 ZFAT N/A
9103425 Floor Plan Reimbursement N/A ZFAT *
Note: To avoid having to “H” route the floor plan transaction for approval, it must be submitted prior to the repair
transaction.
* USA & Canada Only – Vehicles eligible for floor plan reimbursement are to submit the amount in “Net Item/
Miscellaneous” and should represent the product of the vehicle’s average daily interest rate (see table below)
multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This
reimbursement is limited to the number of days from the date of the stop delivery message (September 14, 2017) to
the date the repair is completed and the vehicle is ready for sale (not to exceed 22 days):
Vehicle
Reimbursement Amount
USA Canada
2017 Chevrolet Silverado HD Double Cab $7.93 $7.09
2017 GMC Sierra HD Double Cab $8.64 $7.57
2018 Chevrolet Silverado HD Double Cab $6.80 $7.71
2018 GMC Sierra HD Double Cab $7.70 $6.90
Service Procedure
Replace the driver and passenger seat belt retractor assemblies. Refer to Front Seat Belt Retractor Replacement (Heavy
Duty) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
Dealer Responsibility – All
All new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service
procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not
delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.
Customer Notification
This bulletin involves vehicles in dealer inventory only. General Motors is petitioning the National Highway Traffic Safety
Administration (NHTSA) for exemption from the notification and remedy requirements of the Motor Vehicle Safety Act on
the basis that this noncompliance is inconsequential to motor vehicle safety. Accordingly, GM will not be mailing letters
to customers at this time.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification

************************************************************************

F/CMVSS Noncompliance Recall
17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Copyright 2017 General Motors. All Rights Reserved. Page 1 of 3
Reference Number: N172118137 Release Date: October 2017
Revision: 00
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor
vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or
noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been performed
on the vehicle.
Make Model
Model Year
From To RPO Description
Chevrolet Silverado HD Double Cab 2017 2018
GMC Sierra HD Double Cab
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition General Motors has decided that certain 2017 and 2018 model year Chevrolet Silverado Heavy Duty
(2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles fail to conform, in
part, to Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 209, “Seat Belt Assemblies.”
The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built
those assemblies with different torsion bars than were used in testing the vehicles for compliance with
the seat-belt elongation requirements of Section 4.4(b)(5) of F/CMVSS 209. If the front passenger airbag
in these vehicles is manually turned off and inadvertently left off with an adult in the front passenger seat,
this condition may increase the risk of injury to the front passenger in a frontal crash.
Correction Replace the front passenger-side seat-belt retractor assembly with an assembly containing the correct
torsion bar.
Parts
Quantity Part Name Part No.
1 Belt Kit 19356111
1 Belt Kit 19356113
1 Belt Kit 19356114
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which belt kit to order.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order
only. DRO’s may be cancelled. All orders will be reviewed prior to being filled.
IMPORTANT NOTE: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with
your normal PDC delivery. Please do not place orders as SPAC; it will delay shipment of the order and will not provide
visibility. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Important: Due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to
confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9103414 Replace Front Passenger Seat Belt Retractor 0.5 ZFAT N/A
Service Procedure
Replace the front passenger seat belt retractor assembly. Refer to Front Seat Belt Retractor Replacement (Heavy Duty)
in SI.
F/CMVSS Noncompliance Recall
17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Page 2 of 3
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
F/CMVSS Noncompliance Recall
17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors
Page 3 of 3
IMPORTANT SAFETY RECALL
October 2017
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2017-2018 model year Chevrolet Silverado HD Double Cab and GMC Sierra
HD Double Cab vehicles fail to conform, in part, to Federal/Canada Motor Vehicle Safety Standard (FMVSS) No. 209,
“Seat Belt Assemblies.” As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are
concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
• Your vehicle is involved in GM recall 17376.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in
these vehicles built those assemblies with different torsion bars than were used in
testing the vehicles for compliance with the seat-belt elongation requirements of
Section 4.4(b)(5) of FMVSS 209. If the front passenger airbag in these vehicles is
manually turned off and inadvertently left off with an adult in the front passenger seat,
this condition may increase the risk of injury to the front passenger in a frontal crash.
What will we do? Your GM dealer will replace the front passenger-side seat-belt retractor assembly with
an assembly containing the correct torsion bar. This service will be performed for you
at no charge. Because of service scheduling requirements, it is likely that your dealer
will need your vehicle longer than the actual service correction time of approximately
30 minutes.
What should you
do?
You should contact your GM dealer to arrange a service appointment as soon as
possible. Make sure the front passenger airbag in the vehicle is turned on with an
adult passenger in the front passenger seat.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 17V567.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Jeffrey Massimilla
Vice President
Global Vehicle Safety and Product Cybersecurity
GM Recall 17376

*********************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4560
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 14, 2017
Subject: Stop Delivery Order – Revised Population (Rev. 03)
GM Reference Number N172118130
Models: 2018 Chevrolet Silverado 2500HD Crew Cab
2018 GMC Sierra 2500HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 1, 2017, GM ordered a stop delivery of certain 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle inventory. Additional vehicles have been added and some vehicles have been removed from this stop delivery order. The attached revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory. If your dealership’s BAC is not listed, then none of the involved vehicles are currently assigned to you and no further action is required.
These 2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles may have just arrived or will be arriving shortly at their destination dealers.
Important: This revision 03 was necessary because some 2017 model year vehicles were discovered in the list that should have been transferred to the population of SUB 17357. The involved 2017 model year vehicles have now been transferred to SUB 17357. In addition to the attached revised list, you may reference the Investigate Vehicle History (IVH) screen in the GWM system.
Until further instructions are received, involved vehicles that are in dealers’ possession (new vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
Instructions for releasing the involved vehicles from this stop delivery will be provided in the near future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

********************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4577
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 29, 2017
Subject: Summary of Field Actions 17357, 17366, 17368, 17375
Incorrect Torsion Bar Built into Front Seat Belt Retractors
Models: Certain 2017-2018 Chevrolet Silverado HD and GMC Sierra HD
Equipped with Double Cab or Crew Cab
To: All General Motors Dealers
General Motors has released four field actions related to a condition in which
certain vehicles may have an incorrect torsion bar built into the front seat belt
retractors. Vehicles in dealer new inventory were placed on stop delivery earlier
this month and the field actions were released as parts become available. This
message is being sent to provide a summary of the status of these field actions.
Part Numbers
An issue has been reported that some of the belt kit part numbers listed in these
bulletins may not be listed in EPC. This makes it difficult to identify which part
number to install on the vehicle. We are quickly working to remedy this situation.
Until the correction is completed, dealers should verify part number progressions
utilizing their parts system resources prior to reaching out for additional
assistance. We apologize for this inconvenience and hope to have it corrected
soon.
Service Update Bulletin 17357
Applies to certain unsold 2017 model year 2500HD complete crew cabs. The
total number of U.S. vehicles involved is approximately 14,483. Dealers will
replace the Monroney label. Bulletin 17357 was released to dealers on 9/6.
If you have not received a replacement window label for a vehicle in dealer new
inventory, please request a replacement using the process given in the bulletin.
Service Update Bulletin 17366
Applies to certain unsold 2018 model year 2500HD complete crew cabs. The
total number of U.S. vehicles involved is approximately 345. Dealers will replace
seat belt retractors in first row driver and passenger position with correct parts.
Bulletin 17366 was released to dealers on 9/22. The parts pre-ship has
completed and dealers should begin receiving parts now.
Non-Compliance 17368
Applies to certain unsold 2017-2018 model year 2500HD incomplete (ZW9) crew
cabs and 3500HD complete and incomplete crew cabs. The total number of U.S.
vehicles involved is approximately 6,598. Dealers will replace seat belt retractors
in first row driver and passenger position with correct parts. Bulletin 17368 was
released to dealers on 9/27. The parts pre-ship began on 9/27 and dealers
should begin receiving parts soon.
Non-Compliance 17375
Applies to certain unsold 2017-2018 model year 2500HD incomplete double cabs
and 3500HD complete and incomplete double cabs. The total number of U.S.
vehicles involved is approximately 1,609. Dealers will replace seat belt retractors
in first row driver and passenger position with correct parts. The parts pre-ship
began on 9/26 and dealers should begin receiving parts soon.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4568
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 20, 2017
Subject: Revision of Population (Rev02)
Upcoming Noncompliance Recall 17375
Models: 2017-2018 Chevrolet Silverado HD Double Cab
2017-2018 GMC Sierra HD Double Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 14, 2017, GM ordered a stop delivery of certain 2017-2018 model
year Chevrolet Silverado HD Double Cab and GMC Sierra HD Double Cab
vehicles.
Additional vehicles have been removed from this stop delivery order because
they were repaired at the plant. There are 191 U.S. VINs being removed from
this stop delivery order. Please reference the attached list 17375 US REPAIRED
List Rev02 to view the list of repaired VINs by BAC.
The attached revised stop list 17375 US Inventory STOP List Rev02 provides
the Vehicle Identification Number (VIN) of all involved vehicles that remain on
stop delivery order in dealer new inventory. If your dealership’s BAC is not listed,
then none of the involved vehicles are currently assigned to you and no further
action is required.
These 2017-2018 model year Chevrolet Silverado HD Double Cab and GMC
Sierra HD Double Cab vehicles may have just arrived or will be arriving shortly at
their destination dealers.
Until further instructions are received, involved vehicles that are in dealers’
possession (new vehicle inventory) must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration
purposes, or any other dealer use.
Instructions for releasing the involved vehicles from this stop delivery will be
provided in the future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

******************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4566
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 19, 2017
Subject: Revision of Population
Upcoming Noncompliance Recall 17375
Models: 2017-2018 Chevrolet Silverado HD Double Cab
2017-2018 GMC Sierra HD Double Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 14, 2017, GM ordered a stop delivery of certain 2017-2018 model
year Chevrolet Silverado HD Double Cab and GMC Sierra HD Double Cab
vehicles.
Some vehicles have been removed from this stop delivery order because they
were repaired at the plant, or had been sold prior to the stop delivery and
identified as such after systems refreshed.
The following thirteen VINs were repaired in-plant and have been removed from
this stop delivery:
BAC VIN
137218 1GB2CUEG2HZ381391
137218 1GB2CUEG3HZ332863
137218 1GB2CUEG5HZ386195
137218 1GB2CUEG9HZ371005
137218 1GB2KUEG0HZ335478
137218 1GB2KUEG0HZ340213
137218 1GB2KUEG3HZ372296
137218 1GB2KUEG5HZ372302
163997 1GB2KYEG3HZ372306
163997 1GB5KYCG7HZ377444
163997 1GB5KYCY4HZ376048
163997 1GB5KYEY7HZ371780
298518 1GB2CUEG8HZ320157
Those that were sold prior to the stop delivery announcement for upcoming
Noncompliance Recall 17375 have been moved into upcoming Noncompliance
Recall 17376.
The attached revised list provides the Vehicle Identification Number (VIN) of all
involved vehicles in dealer new inventory. If your dealership’s BAC is not listed,
then none of the involved vehicles are currently assigned to you and no further
action is required.
These 2017-2018 model year Chevrolet Silverado HD Double Cab and GMC
Sierra HD Double Cab vehicles may have just arrived or will be arriving shortly at
their destination dealers.
Until further instructions are received, involved vehicles that are in dealers’
possession (new vehicle inventory) must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration
purposes, or any other dealer use. All GM Certified Used vehicles currently
in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified.
Instructions for releasing the involved vehicles from this stop delivery will be
provided in the future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4587
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 12, 2017
Subject: 17376 – Noncompliance Recall
Incorrect Torsion Bar Built into Front Seat Belt Retractors
Models: 2017-2018 Chevrolet Silverado HD Double Cab
2017-2018 GMC Sierra HD Double Cab
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall 17376 today. The total
number of U.S. vehicles involved is approximately 3,878. Please see the
attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 14, 2017.
Once the service procedure contained in the bulletin has been performed on the
vehicle, the vehicle is released from stop delivery and the vehicle can be
delivered to the customer.
Customer Letter Mailing
The customer letter mailing will begin on October 23, 2017.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
October 13, 2017. A list of involved vehicles is attached to this message. The involved
population consists of Sold vehicles only. Please hold all warranty transactions until the
VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

******************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5568
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 12, 2020
Subject: Stop Delivery Order for Upcoming Noncompliance Recall N202323021
Models: 2017 – 2018 Chevrolet Silverado HD
2017 – 2018 GMC Sierra HD
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2017 – 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming noncompliance recall that involves these vehicles. The GM recall number is N202323021.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the noncompliance is remedied.
Certain vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built those assemblies with different torsion bars than were used in testing the vehicles for compliance with the seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209. The seat belt retractors may not perform as intended in certain frontal crashes, increasing the risk of injury in a crash.
To correct this condition, dealers will replace affected seat-belt retractor assemblies with one containing the correct torsion bar.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on November 13, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a remedy is available and sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***********************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4573
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 27, 2017
Subject: 17368 – Noncompliance Recall
Incorrect Torsion Bar Built into Front Seat Belt Retractors
Models: 2017-2018 Chevrolet Silverado HD Crew Cab
2017-2018 GMC Sierra HD Crew Cab
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall 17368 today. The total
number of U.S. vehicles involved is approximately 6,598. Please see the
attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 14, 2017.
Once the service procedure contained in the bulletin has been performed on the
vehicle, the vehicle is released from stop delivery and the vehicle can be
delivered to the customer.
Customer Letter Mailing
This bulletin involves vehicles in dealer inventory only. General Motors is
petitioning the National Highway Traffic Safety Administration (NHTSA) for
exemption from the notification and remedy requirements of the Motor Vehicle
Safety Act on the basis that this noncompliance is inconsequential to motor
vehicle safety. Accordingly, GM will not be mailing letters to customers at this
time.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
September 28, 2017. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*****************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4547
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 1, 2017
Subject: Stop Delivery Order
Models: 2017-2018 Chevrolet Silverado 2500HD Crew Cab
2017-2018 GMC Sierra 2500HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle inventory. We are investigating an issue relating to the accuracy of the New Car Assessment Program (NCAP) ratings on the Monroney label for these vehicles. The GM Reference number is N172118130.
Until further instructions are received, involved vehicles that are in dealers’ possession (new vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated. Until further instructions are released, the screen will display “Stop Delivery” for each involved vehicle under Required Field Actions.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory.
We are working to finalize the investigation as quickly as possible. When the investigation is complete, further instructions will be released.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4565
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 19, 2017
Subject: Stop Delivery Order – Revision of Population
Upcoming Noncompliance Recall 17368
Models: 2017-2018 Chevrolet Silverado HD Crew Cab
2017-2018 GMC Sierra HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 14, 2017, GM ordered a stop delivery of certain 2017-2018 model
year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles.
Some vehicles have been removed from this stop delivery order because they
were repaired at the plant, or had been sold prior to the stop delivery and
identified as such after systems refreshed.
The following seven VINs were repaired in-plant and have been removed from
this stop delivery:
BAC VIN
113128 1GC4KYCY7JF104334
137218 1GB1KUEG7HF223483
137218 1GB1KUEG8HF222438
163997 1GB4KYCG0HF216592
163997 1GB4KYCG5HF215616
222923 1GC4K0EY1JF104232
277848 1GD41VCY2HF245853
The attached revised list provides the Vehicle Identification Number (VIN) of all
involved vehicles in dealer new inventory. If your dealership’s BAC is not listed,
then none of the involved vehicles are currently assigned to you and no further
action is required.
These 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC
Sierra HD Crew Cab vehicles may have just arrived or will be arriving shortly at
their destination dealers.
Until further instructions are received, involved vehicles that are in dealers’
possession (new vehicle inventory) must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration
purposes, or any other dealer use.
Instructions for releasing the involved vehicles from this stop delivery will be
provided in the future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*********************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4561
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 14, 2017
Subject: Stop Delivery Order for Upcoming Noncompliance Recall 17368
Models: 2017-2018 Chevrolet Silverado HD Crew Cab
2017-2018 GMC Sierra HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2017-2018 model year Chevrolet
Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle
inventory. General Motors has notified the National Highway Traffic Safety
Administration (NHTSA) about an upcoming noncompliance recall that involves these
vehicles. The GM recall number is 17368.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by this notification until
the noncompliance is remedied.
General Motors has decided that certain 2017 and 2018 model year Chevrolet Silverado
Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500
Series) vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard
(FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s and front
passenger’s seat-belt retractor assemblies in these vehicles built those assemblies with
different torsion bars than were used in testing the vehicles for compliance with the
seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209. While affected
vehicles do not satisfy the requirements of Section 4.4(b)(5) of FMVSS 209, GM’s
testing data indicates the vehicles meet the belted crash performance requirements of
Section 5.1 of FMVSS No. 208, “Occupant Crash Protection,” in seating positions with a
deploying frontal airbag.
Until further instructions are received, involved vehicles that are in dealers’ possession
(new vehicle inventory, courtesy transportation vehicles, dealer shuttle vehicles, etc.)
must be held and not delivered to customers, dealer-traded, released to auction, used
for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management
(GWM) system will be updated for this upcoming recall on September 15, 2017. This
action has been taken to assist dealers with determining which vehicles are involved so
they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle
inventory is attached to this message. It is sorted by dealer Business Associate Code
(BAC) for easy reference. Your dealership’s BAC will not be listed if none of the
involved vehicles are currently in your new vehicle inventory.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the
Global Warranty Management (GWM) system will display “N/A” under Release Date
and “Incomplete – Remedy not yet available” under Status. This means the required
repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible.
When a sufficient quantity of parts are available, the recall bulletin will be released and
dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

****************************************************************

GM CUSTOMER CARE AND AFTERSALES
DCS4575
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 28, 2017
Subject: Upcoming Noncompliance Recall 17376
Incorrect Torsion Bar Built into Front Seat Belt Retractors
Application for Used Vehicle Working Capital Assistance Program
Models: 2017-2018 Chevrolet Silverado HD Double Cab
2017-2018 GMC Sierra HD Double Cab
To: All General Motors Dealers
On September 14, 2017, GM sent to all GM dealers GlobalConnect Message GCUS-3-
1040 regarding noncompliance recall 17376. General Motors has decided that certain
2017 and 2018 model year Chevrolet Silverado Heavy Duty (2500 and 3500 Series) and
GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles fail to conform, in part, to
Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 209, “Seat Belt
Assemblies.” The supplier of the driver’s and front passenger’s seat-belt retractor
assemblies in these vehicles built those assemblies with different torsion bars than were
used in testing the vehicles for compliance with the seat-belt elongation requirements of
Section 4.4(b)(5) of F/CMVSS 209. If the front passenger airbag in these vehicles is
manually turned off and inadvertently left off with an adult in the front passenger seat, this
condition may increase the risk of injury to the front passenger in a frontal crash.
The message advised that the Investigate Vehicle History screen for the impacted
vehicles in the Global Warranty Management system would display “N/A” under Release
Date and “Incomplete – Remedy not yet available” under Status. The required repair to
complete this recall is not yet available. The involved vehicles must be held and cannot
be delivered to customers, dealer-traded, released to auction, used for demonstration
purposes or put to any other use until a remedy is available to complete the recall.
This message is to inform dealers who have involved vehicles in their inventory that they
can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for
noncompliance recall 17376. This program is intended to provide support to GM dealers
for eligible used GM vehicles being constrained by a stop sale/stop delivery order in
situations where a recall remedy is not available. The program was announced to all GM
dealers late last year. However, please review GM GlobalConnect Message GCUS-9-
4087 dated May 15, 2017 for current program terms and guidelines. Program
compensation examples are also provided.
Before proceeding with the application process described below, dealers must
verify vehicle eligibility based on the program terms and guidelines provided in GM
GlobalConnect Message GCUS-9-4087 dated May 15, 2017. Applications submitted
on ineligible vehicles are subject to chargeback of any incentives paid to the dealer
under the WCAP. Because compensation and tracking requires visibility into
dealers’ inventory, dealers must also have agreed to a Dealer Data Share
agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for noncompliance recall 17376, dealers must access the GM
Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction
using the labor code provided below for each eligible vehicle. This zero dollar special
transaction type is the dealer’s application for compensation and constitutes a
representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or
guarantee the provision of any assistance as defined by program terms and
guidelines.
Labor
Code Description
Labor
Time
Trans
Code
9800012
Working Capital Assistance for Noncompliance
Recall 17376
N/A ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related
field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise
disposed of prior to release of the bulletin, the vehicle is not eligible for assistance.
Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer
immediately reports the vehicle in used vehicle inventory via its Dealer Management
System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process
payments and make eligibility determinations under the WCAP, the dealer’s vehicles must
be properly identified in the dealership’s DMS. A daily feed of this information is provided
to GM through the Dealer Data Share (DDS) agreement.
Payment will be made to dealers for eligible vehicles on a quarterly basis in the form of
one or more Dealer Bonus Certificates (DBC). In order to receive the appropriate number
of DBCs in any applicable quarter, a dealer must have timely reported the vehicle in used
vehicle inventory, retained the vehicle until the related field action bulletin is released, and
properly applied for the WCAP payment. The vehicle must also be otherwise eligible
under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in
its sole discretion.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES

******************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5569
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 12, 2020
Subject: Stop Delivery Order for Upcoming Noncompliance Recall N202323022
Models: 2017 – 2018 Chevrolet Silverado HD
2017 – 2018 GMC Sierra HD
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2017 – 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming noncompliance recall that involves these vehicles. The GM recall number is N202323022.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the noncompliance is remedied.
Certain vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s front seat-belt retractor assemblies in these vehicles built those assemblies with different torsion bars than were used in testing the vehicles for compliance with the seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209. The seat belt retractors may not perform as intended in certain frontal crashes, increasing the risk of injury in a crash.
To correct this condition, dealers will replace affected seat-belt retractor assemblies with one containing the correct torsion bar.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on November 13, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a remedy is available and sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

********************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4574
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 27, 2017
Subject: 17375 – Noncompliance Recall
Incorrect Torsion Bar Built into Front Seat Belt Retractors
Models: 2017-2018 Chevrolet Silverado HD Double Cab
2017-2018 GMC Sierra HD Double Cab
To: All General Motors Dealers
General Motors is releasing Noncompliance Recall 17375 today. The total
number of U.S. vehicles involved is approximately 1,609. Please see the
attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery September 14, 2017.
Once the service procedure contained in the bulletin has been performed on the
vehicle, the vehicle is released from stop delivery and the vehicle can be
delivered to the customer.
Customer Letter Mailing
This bulletin involves vehicles in dealer inventory only. General Motors is
petitioning the National Highway Traffic Safety Administration (NHTSA) for
exemption from the notification and remedy requirements of the Motor Vehicle
Safety Act on the basis that this noncompliance is inconsequential to motor
vehicle safety. Accordingly, GM will not be mailing letters to customers at this
time.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
September 28, 2017. A list of involved vehicles in dealer new inventory is attached to
this message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

****************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4561
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 14, 2017
Subject: Stop Delivery Order for Upcoming Noncompliance Recall 17368
Models: 2017-2018 Chevrolet Silverado HD Crew Cab
2017-2018 GMC Sierra HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2017-2018 model year Chevrolet
Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle
inventory. General Motors has notified the National Highway Traffic Safety
Administration (NHTSA) about an upcoming noncompliance recall that involves these
vehicles. The GM recall number is 17368.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by this notification until
the noncompliance is remedied.
General Motors has decided that certain 2017 and 2018 model year Chevrolet Silverado
Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500
Series) vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard
(FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s and front
passenger’s seat-belt retractor assemblies in these vehicles built those assemblies with
different torsion bars than were used in testing the vehicles for compliance with the
seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209. While affected
vehicles do not satisfy the requirements of Section 4.4(b)(5) of FMVSS 209, GM’s
testing data indicates the vehicles meet the belted crash performance requirements of
Section 5.1 of FMVSS No. 208, “Occupant Crash Protection,” in seating positions with a
deploying frontal airbag.
Until further instructions are received, involved vehicles that are in dealers’ possession
(new vehicle inventory, courtesy transportation vehicles, dealer shuttle vehicles, etc.)
must be held and not delivered to customers, dealer-traded, released to auction, used
for demonstration purposes or any other dealer use.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management
(GWM) system will be updated for this upcoming recall on September 15, 2017. This
action has been taken to assist dealers with determining which vehicles are involved so
they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle
inventory is attached to this message. It is sorted by dealer Business Associate Code
(BAC) for easy reference. Your dealership’s BAC will not be listed if none of the
involved vehicles are currently in your new vehicle inventory.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the
Global Warranty Management (GWM) system will display “N/A” under Release Date
and “Incomplete – Remedy not yet available” under Status. This means the required
repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible.
When a sufficient quantity of parts are available, the recall bulletin will be released and
dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

***********************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4563
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 14, 2017
Subject: Upcoming Noncompliance Recall 17376
Models: 2017-2018 Chevrolet Silverado HD Ext. Cab
2017-2018 GMC Sierra HD Ext. Cab
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration
(NHTSA) about an upcoming noncompliance recall that involves certain 2017-
2018 model year Chevrolet Silverado HD Extended Cab and GMC Sierra HD
Extended Cab vehicles. The GM recall number is 17376.
General Motors has decided that certain 2017 and 2018 model year Chevrolet
Silverado Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty
(2500 and 3500 Series) vehicles fail to conform, in part, to Federal Motor Vehicle
Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the
driver’s and front passenger’s seat-belt retractor assemblies in these vehicles
built those assemblies with different torsion bars than were used in testing the
vehicles for compliance with the seat-belt elongation requirements of Section
4.4(b)(5) of FMVSS 209. While affected vehicles do not satisfy the requirements
of Section 4.4(b)(5) of FMVSS 209, GM’s testing data indicates the vehicles meet
the belted crash performance requirements of Section 5.1 of FMVSS No. 208,
“Occupant Crash Protection,” in seating positions with a deploying frontal airbag.
Parts are not currently available, but when parts are available, dealers are to
replace the first row, passenger seat belt retractor with a seat belt retractor
containing the proper torsion bar.
This is a courtesy notification to dealers. Dealers will be advised when the
bulletin is released.
The Investigate Vehicle History (IVH) screen in the Global Warranty
Management (GWM) system will be updated for this upcoming recall on
September 15, 2017. This action has been taken to assist dealers with
determining which vehicles are involved so they can properly respond to
customer inquiries.
Until the recall bulletin is released, the IVH screen in GWM will display “N/A”
under Release Date and “Incomplete – Remedy not yet available” under Status.
This means the required repair is not yet available and dealers should not
attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as
possible. When a sufficient quantity of parts are available, the recall bulletin will
be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

*******************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4553
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 6, 2017
Subject: Stop Delivery Order – Expansion of Population
GM Reference Number N172118130
Models: 2017-2018 Chevrolet Silverado 2500HD Crew Cab
2017-2018 GMC Sierra 2500HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 1, 2017, GM ordered a stop delivery of certain 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle inventory. Additional vehicles have been added to this stop delivery order. The attached revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory. If your dealership’s BAC is not listed, then none of the involved vehicles are currently assigned to you and no further action is required.
These 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles may have just arrived or will be arriving shortly at their destination dealers.
Until further instructions are received, involved vehicles that are in dealers’ possession (new vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
Instructions for releasing the involved vehicles from this stop delivery will be provided in phases in the near future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

******************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4558
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 12, 2017
Subject: Stop Delivery Order – Expansion of Population (Rev. 02)
GM Reference Number N172118130
Models: 2017-2018 Chevrolet Silverado 2500HD Crew Cab
2017-2018 GMC Sierra 2500HD Crew Cab
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 1, 2017, GM ordered a stop delivery of certain 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles in new vehicle inventory. Additional vehicles have been added to this stop delivery order. The attached revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory. If your dealership’s BAC is not listed, then none of the involved vehicles are currently assigned to you and no further action is required.
These 2017-2018 model year Chevrolet Silverado HD Crew Cab and GMC Sierra HD Crew Cab vehicles may have just arrived or will be arriving shortly at their destination dealers.
Until further instructions are received, involved vehicles that are in dealers’ possession (new vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use.
Instructions for releasing the involved vehicles from this stop delivery will be provided in phases in the near future.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END